Classy Pets Salon

Thank you for bringing this matter to our attention and allowing PennyMac Loan Services, LLC (“PennyMac”) the opportunity to review and respond to Mr. C[redacted] concerns.PennyMac strives to provide superior customer service and respond to all inquiries in a timely manner. Upon...

receipt of the Revdex.com notification, a PennyMac Representative contacted Mr. C[redacted] on June 26, 2015, to discuss his concerns there was no answer on the telephone number for Mr. C[redacted]. PennyMac will respond under separate cover to address Mr. C[redacted] concerns. PennyMac values and protects its customers’ confidential information.  Due to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers’ personal information.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10785338, and find that this resolution is satisfactory to me.
Regards,
R[redacted]

PennyMac strives to provide superior customer service and respond to all inquiries in a timely manner.  Upon receipt of the Revdex.com notification, a PennyMac Representative contacted Ms. S[redacted] to discuss her concerns regarding her concerns on January 17, 2018.  A detailed letter of explanation will be sent to Ms. S[redacted] under separate cover within 30 business days.

Thank you for bringing this matter to our attention and allowing PennyMac Loan Services, LLC ( "PennyMac") the opportunity to review and respond to Mr. B[redacted]'s concerns.PennyMac strives to provide superior customer service and respond to all inquiries in a timely manner.  Upon receipt of the...

Revdex.com notification, a PennyMac Representative contacted Mr. B[redacted] to discuss his concerns regarding the Insurance Claim check on March 16, 2016.  A detailed letter of explanation will be sent to Mr. B[redacted] under separate cover within 30 business days.PennyMac values and protects its customers' confidential information.  Due to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers' personal information.

PennyMac Loan Services, LLC,
(“PennyMac”) strives to provide superior customer service and process all
transactions in a timely and accurate manner. Thank you for forwarding Mr. H[redacted]’s
concerns to our attention and allowing us the opportunity to respond.Upon receipt of the Revdex.com
notification,...

our office is in the process of completing a thorough review of Mr.
H[redacted]’s loan to ensure that his concerns are addressed.  On November 2, 2015 a PennyMac representative
called Mr. H[redacted]’s on the telephone number on file to discuss his concerns. We
confirmed the process for mortgage payment that are made via bill pay, and
provided the alternative payment options to Mr. H[redacted]’s. PennyMac will send a
written response in regards to his concerns as the issue has been researched
and resolved.PennyMac values and protects its
customers’ confidential information. Due to privacy reasons, we will refrain
from posting any personal information to the Revdex.com site as we do not disclose our
borrowers’ personal information.

Please be advised, you will received a response within 30 days from the date in which you made the request, under a separate cover letter in the mail. PennyMac values and protects its customers’ confidential information.  Due to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers’ personal information.

Thank you for bringing this matter to our attention and allowing PennyMac Loan Services,LLC (“PennyMac”) the opportunity to review and respond to Mr. W[redacted]’s  concerns.

Complaint: 11108121
I am rejecting this response because:
I did receive a call from PennyMac after my complaint and the woman confirmed that the correction to the incorrect document had been made and sent out for recording on 1-27-16. She indicated that it had gone to the County in which I reside and that it would take 30 to 60 days to record. However, the County says it only takes 1 day to record from the time they receive it and that they haven't received it (it has now been 2 weeks). I called the contact at PennyMac back to find out if it was possible it was actually sent to a third party vendor to handle the recording. She was going to check and call me back the next day. I have left two messages but haven't heard back from her yet.Still awaiting resolution. There has been a lien incorrectly attached to my property for 4 years as a result of PennyMac's document error and it's causing me considerable difficulty!
Regards,
[redacted]

I have spoken with Mr. H[redacted] on December 31, 2015 and today January 4, 2016. I confirmed the refund has been sent and received by the borrower and the only pending issue is the billing statement. The next billing statemnt the customer receives after making his 2/2016 payment will reflect the correct payment amount.

Thank you for bringing this matter to our attention and allowing PennyMac Loan Services, LLC (“PennyMac”) the opportunity to review and respond to Ms. H[redacted] concerns.PennyMac strives to provide superior customer service and respond to all inquiries in a timely manner.  Upon...

receipt of the Revdex.com notification, a PennyMac Representative contacted Ms. H[redacted] on July 27, 2015, to discuss her concerns.  There was no answer on the telephone number for Ms. H[redacted]. PennyMac confirmed that her payment was received and applied to her loan. Furthermore, PennyMac confirmed that no late fees were assessed to the loan and no derogatory credit reporting was submitted as the payment was received in a timely manner.  A letter of explanation will be sent to Ms. H[redacted] under separate cover.  PennyMac values and protects its customers’ confidential information.  Due to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers’ personal information.

PennyMac strives to provide superior customer service and respond to all inquiries in a timely manner.  Upon receipt of the Revdex.com notification, a PennyMac Representative will contact Mr. H[redacted]n to discuss his concerns regarding his property tax payment.  A detailed letter of explanation will be sent to Mr.  H[redacted]n under separate cover within 30 business days.

PennyMac Loan Services, LLC, (“PennyMac”) strives to provide superior customer service and process all transactions in a timely and accurate manner. Thank you for forwarding Ms. J[redacted]’s concerns to our attention and allowing us the opportunity to respond. Upon receipt of the Revdex.com notification, our...

office is in the process of completing a thorough review of Ms. J[redacted]’s loan to ensure that her concerns are addressed.  PennyMac will send a written response in regards to researching her concerns as the issue has been researched and resolved. PennyMac values and protects its customers’ confidential information. Due to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers’ personal information.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10737962, and find that this resolution is satisfactory to me.
Regards,
H[redacted]

Complaint: 10739030
I am rejecting this response because:As I said in my previous rejection:A written response only is unacceptable. 
A full audit is required of all transactions involving this account, a
written explanation of every transaction, and a face to face or phone
call to discuss the explanation are required.The most recent response from PennyMac is a shining example of their lack of attention to even the simplest of details.  1) PennyMac did not read/acknowledge my previous rejection.  2) PennyMac's form letter is nearly identical to their previous response that was already rejected.3) I am referred to as both "Mr." and "her".I resorted to utilizing the Revdex.com to force PennyMac to take my issues seriously.  PennyMac is obviously not concerned with their standing with the Revdex.com and are treating the Revdex.com like a joke.I will say it again, A written response only is unacceptable. A full audit is required of all transactions involving this account, a
written explanation of every transaction, and a face to face or phone
call to discuss the explanation are required.
Regards,
J[redacted]

Complaint: 12509579
I am rejecting this response because:I regret having to get this in-depth about this issue. I am not just complaining. I really need help. I purchased my home in 2006 at the price of $219,000.00. I currently owe $129,000.00. PMI should have been cancelled around $170,000.00. I am a 100% Disabled Veteran. I get funds on the 1st of each month. On the next to last day of the month I mail all monthly payments. PennyMac has processed my payment as early as the 5th of the month, never later than the 10th. Since I refuse to pay electronically PennyMac is processing my payment later and later. As of today my payment has not been processed. Thereby causing me to be late, negatively affecting my credit. Along with the issues I am already experiencing with PennyMac, it appears I have to start sending payments in certified form. I make timely payments. I have no idea why I am not treated as a good paying customer. Any help in this matter will be greatly appreciated.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11135469, and find that this resolution is satisfactory to me.
I am still waiting to hear regarding the negative mark on credit report but they have resolved the issue of how I pay my mortgage
Regards,
K[redacted]

Thank you for bringing this matter to our attention and allowing PennyMac Loan Services,LLC (“PennyMac”) the opportunity to review and respond to Mr. L[redacted]'s concerns.PennyMac strives to provide superior customer service and respond to all inquiries in...

a timely manner.  Upon receipt of the Revdex.com notification, a PennyMac Representative contacted Mrs. L[redacted]  to discuss her concerns regarding the application of her payments on October 26, 2015.  A detailed letter of explanation will be sent to Mrs. L[redacted]  under separate cover within 30 business days.  PennyMac values and protects its customers’ confidential information.  Due to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers’ personal information. “

Thank you for bringing this matter to our attention and allowing PennyMac Loan Service, LLC ("PennyMac") the opportunity to review and respond to Mr. M[redacted]'s concerns.PennyMac strives to provide superior customer service and respond to all inquiries in a timely manner.  Upon receipt of the Revdex.com...

notification, a PennyMac Representative contacted Mr. M[redacted] to discuss his concerns regarding the foreclosure proceedings on July 5, 2016.  A detailed letter of explanation will be sent to Mr. M[redacted] under separate cover within 30 business days.PennyMac values and protects its customers' confidential information.  Due to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers' personal information.

Complaint: 11153121
The business response is not a solution or a proposed solution. It is only a notification that they will look at the complaint. The complaint should therefore stay open awaiting the conclusion of their investigation and the following response. Clint, the Penny Mac representative handling this complaint, mentioned that this response would come through, but that it was not the end of their investigation.
I am rejecting this response because:- business receipt of my complaint is not redress- none of my original concerns have been addressed- I was told to expect further investigation and response
Regards,
N[redacted]

Thank you for bringing this matter to our attention and allowing PennyMac Loan Services, LLC ("PennyMac") the opportunity to review and respond to Mr. M[redacted]'s concerns.PennyMac strives to provide superior customer service and respond to all inquiries in a timely manner.  Upon receipt of the...

Revdex.com notification, a PennyMac Representative contacted Mr. M[redacted] to discuss his concerns regarding the insurance payment on July 12, 2016.  A detailed letter of explanation will be sent to Mr. M[redacted] under separate cover within 30 business days.PennyMac values and protects its customers' confidential information. Due to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers' personal information.