Clipper Magazine

Good Afternoon *** ***, Thank you for contacting LocalFlavorWe apologize that you were unable to utilize your certificates during the promotional periodUnfortunately you are correctAs long as the merchant is still in business, per the Federal Gift Card Act of they are responsible
for the redemption of your certificate(s) for the price paidThis is because the deals that customers purchase from our website are run by the merchants, we are merely a third party advertising team for these merchants. If the merchant were to go out of business during that years we are more than happy of offer a site credit in the amount that you paid for the dealsRegretfully as you have previously stated however, this merchant is still in business and refusing to honorI do have notes stating that our Sales Reps have reached out to this business to remind them of this obligation, however we are not able to enforce a federal law; we are only able to remind them of their agreement with us which has this law stated in it. We do suggest that you contact the local Attorney General that is able to enforce this type of thing with *** ***We apologize that we are not able to assist any further. Kind Regards, LocalFlavor Consumer Loyalty

Our finance department will handle the dispute from your credit card company once it is received

Good afternoon ** ***, It was a pleasure speaking with you todayI apologize that you have had to go through this entire situationI've gone ahead and applied $40.00 to your account.Please note that credits never expireCredits may be used towards any purchase on the site, however may NOT be used on any purchase in which a promo code is being used

I was able to contact the vendorThey have cancelled your order. We've gone ahead and refunded you back to the card on fileOnce certificates are refunded, we cannot reissue or reverse the processPlease allow up to business days for the funds to appear back on your card.If you have any
other questions please reply back to this email, we would be glad to help

Good Afternoon Mrs***, We have checked all of our databases and have not received any requests from youNo worries however, we have gone ahead and unsubscribed you from all of your subscriptions. Please let us know if there is anything else we may do to further assist you as we are
happy to help.Kind Regards, LocalFlavor Management Team

we have refunded the credit card used for the purchase as this request was within our refund policy I have also notified the customer

Hello *** ***, We do care very much for our customers, however in our case because we are a third party advertising merchant our customers consist of both paying customers (such as yourself) and our merchants (businesses)We have written our policies to suit both parties to the very best of our abilities because of this And the only way that we are able to be fair to both of these parties is to abide by our policies very closely. We apologize that you are interpreting the fine print on this certificate a different way from any other customer reading it, as this as been the only issue for this particular case; however the way that this certificate and its fine print were written was for a diexperience onlyAgain, this merchant is willing to honor the certificate for a diexperience and we urge you to go try them out. At this time your request for a refund or a site credit has been denied as it does not fall within our refund policy and the merchant is willing to honor the certificate. Regards, LocalFlavor Management Team

Good Morning sir, Thank you for reaching out to usWe do apologize for the delay as we have been inundated with customer requestsWe have looked into our ticketing system and do not see where you have contacted us about this deal specificallyThe one marked below is the only open ticket we
have for you, for fleece pajamas.***We were however able to locate the certificate referenced in this complaintWe have refunded it for you and you should see those funds back to you in no more than business days (because of the holiday)Once certificates are refunded we are no longer able to reverse this process or reissue the voucher. Please let us know if you have any further questions in regards to this order as we are happy to assist. Happy Holidays!DealChicken Management Team

Good Evening *** ***, Thank you for contacting LocalFlavorWe appreciate your patience and apologize that your deal didn't work out for youWe've gone ahead and applied $to your account.Please note that credits never expireCredits can be used towards any purchase on the site and are
selected during the checkout process. Please follow these steps when you are ready to use the credit:1.) Sign in with your username and password on www.localflavor.com 2.) Find the deal you want to buy and click "Buy Now" 3.) Select the quantity that you want to buy and click "Checkout" on the bottom right-hand corner 4.) On Step you can click the drop down menu for Site Credit and then hit "Apply" to apply towards this purchase. 5.) The credit will subtract from the grand total and you should be good to go!To review a full list of the credits on your account, please click on the link below:https://www.localflavor.com/account/referralsIf you have any other questions, please let us know as we would be more than happy to help. Kind Regards, LocalFlavor Consumer Loyalty Management

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: How can I make my claim/issue more clear to your company? I filed a request for refund on 12/(days after purchase from your site and only days following the charge), not after days. My action being taken prior to your unpublished day cutoff is clearly 100% confirmed by the confirmation email I received back from your company on 12/for my claim (attached to this case - request #*** on your company's tracking system). My request is 100% in line with both your published refund policy and the arbitrary day cut-off (which is not published in your refund policy posted online [also attached for reference]). Your reason for rejecting my refund is solely on the basis of your company failing to act in a timely manner and properly issue me a refund in accordance to my initial request. Please explain how/why your denial of my refund is valid, when I, as the customer, have taken all of the correct and proper actions, and all of the failures have been with your company. I have provided all requested confirmation and information on all aspects 100% validating that I took all of the correct actions to be properly refunded, yet your company is continuing to deny me the refund owed me. Your company has also continued to deny even having a supervisor contact me as your representative promised, apparently further affirming that your company is aware that you are 100% in the wrong. Your company failing to take the required actions on your end in a timely manner to properly process a refund to me, prior to a day limitation of your company's payment system elapsing, is not my fault; and I should not be forced to take a financial hit as a result of your company's numerous shortcomings. What is your justification, given all of my documentation on my actions being properly taken in the required time-frame to receive my requested refund, for you company to continue to give me a hard time and not refund the $owed me? I find this absurd.
I again state that I am 100% willing to provide any additional information confirming my actions that your company may require to properly refund me the $I am owed
Regards,
*** ***

Good afternoon *** ***,
We understand you were looking for a refund for
your voucherUnfortunately we're unable to issue a credit card refund at this
time as your
original purchase was made over days agoAt that time our
Finance department expunges all credit card records from our systems for our
customer's securityBecause of this we would like to offer you
LocalFlavor site credit for the amount paidThis credit can be used towards
the purchase of any future promotions and credits never expire
Site credits may not however be used in
conjunction with any other discount, including but not limited to promo codes
Please reply back and we'll apply this credit to
your account as quickly as possible!

after additional research; I realized that the earings purchase mentioned were refunded to the credit card used to make the purchase the credit was a result of a $purchase for restaurant.com e-gift card after the credit was issued for the cost and additional $credit was also applied as a courtesy the majority of the site credit was later used in local flavor to make other purchases leaving the remaining balance of $ In January, you contacted us to close your account and requested a refund for the site credit balance and at that time it was explained that we could not refund site credit

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
The merchant has gone out of business so there is no merchant for the "Merchant Loyalty Team" to educateIn addition the paid value of the Deal is unredeemed and unexpired.Local Flavor's refund policy clearly states:
"We also will refund or provide a credit in the amount of your Payment for any unredeemed, unexpired Deal voucher if, after your reasonable efforts to redeem the Deal voucher (i), the Merchant does not honor the Deal voucher prior to the expiration date of the Promotional Portion of the Deal; (ii) the Merchant does not honor the Payment Portion of the Deal as required by federal or applicable state law, as described above; or (iii) the Merchant goes out of business prior to honoring the Deal voucher or the Payment Portion of the Deal as required by federal or applicable state law"The merchant has gone out of business and has not honored the payment portion of the dealLocal Flavor should honor their refund policy.Regards
*** ***

Good Afternoon *** ***, Thank you for contacting LocalFlavorWe apologize for the delay, and since we were able to resolve your issue here have removed it from our email queueWe've gone ahead and refunded you back to the card on file in the amount of $Once vouchers are refunded,
we can not reissue or reverse the processPlease allow up to business days for the funds to appear back on your card.If you have any other questions please reply back to this email, we would be glad to help.Kind Regards, LocalFlavor Consumer Loyalty Management

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

As we have stated in prior responses, resolution to this issue was attempted by the manager and the sales representative and the account has been since sent to the third party for collection. No further contact with the customer as they must communicate with the third party

Thank you for reaching out to DoubleTakeOffersWe have verified that this business did close in MayThat said, we are not able to submit a credit card refund per system restraints days after the date of purchaseWe have offered to credit your DoubleTakeOffers account for the price that you
paid for the deal, which is what we do for every customer in this kind of situationCredits never expire so they can be used at your leisure. Please let us know if this is the course of action that you would like us to takeUnfortunately if it is not there is no other way for us to be able to compensate you for this deal. Kind Regards, DoubleTakeOffers Consumer Loyalty Management

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

We will be glad to look into this further however I need additional information I replied to the customer's email inquiry and asked that they confirm what merchant/deal it is for upon getting a reply I will resolve the issue accordingly

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:Terms says refund or credit and I need refund. The business is no longer in business so your credit would not be valid. I will not do business with Double Take Deals
Regards,
*** ***