Clipper Magazine

The certificate is still valid and redeemable and does not expire until 11/27/ Customer may return to merchant to redeem.Unfortunately we're unable to issue any additional compensation the request falls outside of our Terms and ConditionsWhen purchasing on *** you agree
that; WE DO NOT WARRANT THAT THE SITE OR ANY OF ITS FUNCTIONS WILL BE UNINTERRUPTED OR ERROR-FREE, THAT DEFECTS WILL BE CORRECTED, OR THAT ANY PART OF THIS SITE, OR THE SERVERS THAT MAKE IT AVAILABLE, ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.Merchant is solely responsible for (1) complying with the terms of the Discount Certificate; (2) any and all injuries, damages, costs, liabilities and claims arising out of, or relating to, the Merchant's goods or services; and (3) any unclaimed property liability arising out of Discount Certificates that are unredeemed or are only partially redeemed

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
I have reviewed the response made by the business in reference to
complaint ID ***, and find that this resolution is satisfactory to
me. I would like to ensure that I am refunded the 33%I went on to
explain to Tom B*** VP from Sales how we would settle, when he
abruptly hung up the phoneI have tried to reach him on several
occasions and none of my messages or phone calls were returned
If I am refunded the 33% of my payment towards the article and the $web fee over the course of months that I had not received, I will in turn drop my case with the Revdex.comTom B*** and I where progressing in conversation when he suddenly became agitated with a comment I made about Staples and hung upI do intend on continue appealing until I am compensated for the business and money I had loss during the course of time working with The Clipper.
Regards,
*** ***

Good Afternoon *** ***, We have taken a look into both of these merchants for you and we have confirmed that *** *** did close in October of this yearFor that certificate we are able to issue a $site credit to your DoubleTakeOffers accountFor the certificate for ***
*** Restaurant we are currently trying to determine if this merchant is closedThis process could take up to business daysIf the merchant is in fact closed we will also be able to issue a $DoubleTakeOffers site credit to your account. Please confirm that this is the action that you would like us to take.Regards, DoubleTakeOffers Management Team

Good Morning, Thank you for reaching out to DealChickenI do see where you emailed us on the 10th & 11th of this monthWe apologize for the delay as we have a severe backlog that we are taking on at a first come first serve basisI have refunded your purchase cost of $and it should
be returned back to you in approximately 5-business days.Please let us know if there is anything else we may do to further assist you

[To
assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because:The third party collector is unreasonable and impossible to deal with.I will pay the balance in full directly to the company to avoid dealing with themIf that is not acceptable then I will not pay it
Regards,
*** ***

After communicating with the sales representative and manager about this situation, it seemed as though the client did not respond to the several emails and inquiries soon enough to secure the advertising. While they did finally respond approving the insertion order at that point it was
to late and the spot was filled by another business. There was no attempt to deceive the customer at all by the sales representative they simply did not react quick enough to the requestsThank you

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your
complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
I replied to the business on 6/26/and told them their credit was not enough.
First of all, IF they were going to issue a credit instead of a refund, it should have been $to be equivalent to the TWO deals I lost, but they only issued $10. I only bought the deals because there was a $off
promotion. So the two deals I purchased were for certificates worth $40. With
only a $credit, I would only be able to purchase something worth
$20. Secondly, credits actually can't used toward any purchase with a promo code
So the credit is worth half the value of what I lost, AND I can't use it
in conjunction with another promotion. Third, and most importantly, I
have been waiting almost two months for a response from customer
service. Now I am about to move out of the country, so the credits are
worthless to me. Had I gotten the appropriate credit promptly, I could
have gotten other deals. Now I don't have time to find a deal I want,
and most deals in my area are sold out anyway. The bottom line is I paid REAL MONEY and
want my real money refunded, not a credit
Regards,
*** ***

Good Morning *** ***, We were able to look into this for you and we apologizeIt appears as though you were refunded for an incorrect purchaseWe have since corrected this error and placed a refund request for the correct travel purchaseOnce vouchers are refunded, we can not reissue or
reverse the processPlease allow up to business days for the funds to appear back on your card.If you have any other questions please let us know as we are happy to help. Kind Regards, LocalFlavor Consumer Loyalty Management

Based on the age of your certificate, we would like to offer you LocalFlavor site credit for the amount paidThis credit can be used towards the purchase of any future promotions and credits never expire.Site credits may not however be used in conjunction with any other discount, including but not
limited to promo codes.Please reply back and we'll apply this credit to your account as quickly as possible!

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me Credit has been applied to my card in the correct amount
Regards,
*** ***

While we are sympathetic to the customers complaint we did attempt on several occasions to accommodate their requestsThe customer continued to supply images that we could not use in the creation of the ad and we attempted to supply them with several images to use at their approvalBeginning on
05/13/through 05//communication was of utmost importance that we provide the customer service to them to get the ad correct and we enlisted our management team as well. When it was time for the ad to go to print the customer halted their communication with us and we selected an image that was the closest to their likingOur account services coordinator did have several conversations with the customer back and forth to help meet their needs. After speaking with the area sales representative and the manager of the area, we have concluded that every attempt was made to satisfy this customer's needs. No refund is due at this time.Clipper MagazineCollections Manager

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
From: ***
Date: Fri, Nov 14, at 11:AM
Subject: Case #***
To: "***"
Hi ***,
I just wanted to follow up on case *** per the agreement I was under the impression I would be receiving a credit to my Deal Chicken account as of today I have not received a credit to my account
Please advise how I should move forward with receiving my credit
Thanks
*** ***

We're sorry you were unable to use the deal that you purchasedWe've gone ahead and refunded you back to the card on fileOnce vouchers are refunded, we can not reissue or reverse the processPlease allow up to business days for the funds to appear back on your card.If you have any other
questions please reply back to this email, we would be glad to help

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

We know this policy may not work out with exactly what you were looking forAll LocalFlavor policies were written to provide the best overall experience to both our consumers and our merchant partnersWe hope you understand and will continue to take advantage of our great services and products. We have also applied a $credit to your account for your troubles

Thank you for your patience while I worked to resolve this matterI have found those certificates with the numbers you provided and per your request I have added those as a Credit to your LocalFlavor account.We apologize that your deal didn't work out for youWe've gone ahead and applied $to
your account

Good Afternoon, Thank you for your patienceWe have confirmed with this merchant that the masseuse is completely booked out for a few weeks and is not willing to honor certificates past there expiration even though this is at no fault of our customersBecause we have found this information
out we are more than happy to refund in the amount of LocalFlavor site credit for the amount that you paidI've gone ahead and applied $to your account.Please note that credits never expireCredits can be used towards any purchase on the site and are selected during the checkout process. Please follow these steps when you are ready to use the credit:1.) Sign in with your username and password on www.localflavor.com 2.) Find the deal you want to buy and click "Buy Now" 3.) Select the quantity that you want to buy and click "Checkout" on the bottom right-hand corner 4.) On Step you can click the drop down menu for Site Credit and then hit "Apply" to apply towards this purchase. 5.) The credit will subtract from the grand total and you should be good to go!To review a full list of the credits on your account, please click on the link below:https://www.localflavor.com/account/referralsIf you have any other questions, please let us know as we would be more than happy to help

Good Evening *** ***, Thank you for contacting LocalFlavorWe're sorry you were unable to use the deal that you purchasedWe've gone ahead and refunded you back to the card on fileOnce vouchers are refunded, we can not reissue or reverse the processPlease allow up to business days
for the funds to appear back on your card.If you have any other questions please reply back to this email, we would be glad to help.Kind Regards, LocalFlavor Consumer Loyalty Management

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
That is not acceptableI know *** lost a class action lawsuit because they were doing the same thing regarding unused vouchersI did have an apptIt is not my fault that I got hospitalized and missed my appt and then it expired.
Regards,
*** ***

Mrs***, We are assisting you in the way that our policies allow, we have no record of you contacting us, therefore we cannot reference itOur policy states we do not credit or refund for expired vouchersThese are terms that you agreed to when signing up for DoubleTakeOffers as they are in our Terms of ServiceThe Federal law trumps the state law that is why we keep referencing itWe apologize that this is not working out in the way that you expected it however per our policies and procedures you agreed to at time of sign up you are not entitled to a refund or credit from us. Please let us know if there is anything else we may do to further assist you. Respectfully, DoubleTakeOffers Consumer Management Team