Clipper Magazine

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** *** ------- Forwarded message ----------From: Revdex.com of Metro Washington DCDate: Tue, Jul 7, at 10:AMSubject: Fwd: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #***.To: *** *** ---------- Forwarded message ----------From: *** *** Date: Mon, Jul 6, at 1:PMSubject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #***.To: [email protected] has been resolved

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because:I don't want to do any further business with you because the first deal you sold me didn't exist and I had to pay the full bill at the restaurantI don't trust that any future deals I would purchase from you would work and would be concerned that the same situation would happen againPlease issue a check or other monetary refund (like ***) for $if you're unable to issue a credit to my credit cardMy name is *** *** and my email is ***@***.com
Regards,
*** ***

The customer must work with the third party to resolve this balance as explained on the previous email.Thank you

Good Morning Sir, Thank you for making us aware of the experience that you have had with this merchantWe are certainly going to have our Merchant Support team take a close look into themWe have initiated a full refund back to you in the amount of $49.00, the price paid for the dealPlease
allow 5-business days for that refund to process back to your banking establishmentWe also, would like to apologize for the delay with our customer service departmentThey are working as quickly as possible on every issue that comes into themWe have closed your ticket with them out as we are communicating with you now. Please let us know if there is anything else we may do to further assist you as we are happy to help. Kind Regards, DealChicken Management

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: Localflavor continues to not acknowledge the fact that they withheld the use of this voucher for nearly a month between the time when I contacted them regarding my issue and when I finally got a response
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. But it is a shame that it too over a month and a complaint to the Revdex.com to get a response
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me It is unfortunate that it took several communications to get the printed policy followed
Regards,
*** ***

We apologize for the delay as we had been experiencing higher than inquiries resulting in a bigger backlog than usualPlease note that credits never expireCredits can be used towards any purchase on the site and are selected during the checkout processAll LocalFlavor policies were written to provide the best overall experience to both our consumers and our merchant partnersWe hope you understand and will continue to take advantage of our great services and products

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: please let the Revdex.com know when your management has updated their website to reflect your business hour response: Please note that we do advise it can take business hours to respond which is business days
my suggestion is that they should place it on this page:https://www.doubletakeoffers.com/contactusand here:https://www.doubletakeoffers.com/faqand here:https://www.doubletakeoffers.com/TermsOfService
Regards,
*** ***

Good Afternoon, Thank you for contacting usWe do see where you spoke with one of our representatives and they did direct you to the merchant for further clarificationBecause your issue has been not resolved we will contact the merchant and find out if they will be reshipping, or if we
should refundWe appreciate your patience with this matter we will have a resolution for you shortly. Kind Regards, DealChicken Consumer Management Team

Good Afternoon Mrs. [redacted], Thank you for contacting DoubleTakeOffers.  We have looked into this matter for you. Please understand the merchant being required to accept the paid value is actually a Federal law, that requires merchants to honor the paid value on expired certificates for 5...

years. This law is called the C.A.R.D. act of 2009 (Credit Card Accountability Responsibility and Disclosure Act of 2009).  Because this is a law and not just a policy of DoubleTakeOffers, we do apologize that we are unable to intervene in an effort to enforce that they follow this. It becomes a legal matter after that expiration date. Our contract with the merchant expires at that time, so there is not much we are able to do, except to try and contact the merchant and attempt educate them. We know this policy may not work out with exactly what you were looking for today. All DoubleTakeOffers policies were written to provide the best overall experience to both our consumers and our merchant partners. We hope you understand and will continue to take advantage of our great services and products.Kind Regards,DoubleTakeOffers Consumer Management Team

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Good Evening, We're sorry you were unable to use the deal that you purchased. We have confirmed that this business is no longer honoring our certificates. We've gone ahead and refunded you back to the card on file. Once vouchers are refunded, we can not reissue or reverse the process. Please...

allow up to 14 business days for the funds to appear back on your card.If you have any other questions please reply back to this email, we would be glad to help.Kind Regards, LocalFlavor Consumer Loyalty Management

Good Afternoon, Thank you for contacting DealChicken. We apologize for the delay as we have been severally backlogged, but are working diligently on requests daily on a first come first serve basis. We do have that you did email us on the 15th of September which was within the 14 day no...

questions asked refund policy. Therefore, we have of course refunded you the purchase price of you deal, $74.00 and you should receive those funds back in approximately 5-7 business days. Please let us know if there is anything else we may do to further assist you as we are here to help.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because: I am asking for a refund of my money, not a credit. I have no intention of ever using the site again. The company the deal was for went out of business. I feel like I'm being punished for a deal that I bought that I had NO control over.  There has to be a way to get the actual money back. A good, reputable company would issue the money back with no issue. I'm certainly not the first person that has run into this issue and I'm sure I won't be the last. If a credit can't be issued to my credit card, then I am requesting a check or money order. 
Regards,
[redacted]

Good Afternoon, Our team has taken a more in depth look into this deal and because of the discrepancies with this deal we have removed the deal from our site and are now issuing refunds. We have since issued you a full refund back to the card that you purchased this deal with. Please allow up to 14 business days for these funds to return to your banking establishment.We apologize for any inconvenience this may have caused. Kind Regards, DealChicken Consumer Management

[A default letter is...

provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

We have refunded and notified the customer.  Please allow
14 business days for the refund to process on your credit card.

Good Afternoon Mr. [redacted], Again sir we answer our emails in the order in which they are received. We are not hiding behind our policies, we stand by them that's why they are in place. As also explained to you we are the third party advertiser and are not able to offer deal extensions as they are not "our" deals. The extension would have to come from the merchant, which in this case again, is [redacted].Your refund has been denied sir. We apologize that this is not the answer that you are looking to hear however we do stand firm to our policies. Have a great weekend!Regards, LocalFlavor Consumer Loyalty Management

Thank you for contacting LocalFlavor. We see that the merchant has
closed their doors and apologize that your deal didn't work out for you.
We've gone ahead and applied $15 to your account.
Please note that credits never expire. Credits can be used towards
any purchase on the site and are...

selected during the checkout process.