Clipper Magazine

Good Afternoon *** ***, We have taken a look into these purchases for youWe do show where you spoke with one of our representatives on November 24, at 4:56pmDesiree (our rep) gave you all of the contact information for these two merchants as the purchase requests were sent
directly to them, as well as tracking information for both purchases. http:/***For the first purchase it was delivered on November 24, 2014 http://***For the second purchase it was delivered on December 2, 2014http:/***Because these purchases have been delivered we are unable to refund or credit at this time.Please let us know if there is anything else we may do to further assist you.Regards, DealChicken Management Team

We confirmed this merchant is willing to honor the ceritificates at their other location:** *** * *** *** *** Brighton, MI ***I have replied to the customer email inquiry and have made them aware if they would still prefer a refund, I have asked they reply to my email and i
will process their request

We have reviewed your account and agree to refund your account in the form of site credit for the amount paid of $

Good Morning, Thank you for your feedback we definitely appreciate both the good and the bad in order to better our businessWe were able to look into this deal that you purchased and it looks like we did include abundant details about this dealI have attached the information for you in a
link below.http:/***Within this screencast you will notice that these are lightweight sheets per the material that they are made withThis screencast also states that these are FINAL SALE itemsBecause your product is not damaged or defective we are not able to provide any refund or credit as the merchant has fulfilled the order sufficiently as requestedWe do apologize that you are not satisfied however we did not in anyway misrepresent the product as delivered. Kind Regards, DealChicken Consumer Management

[A
default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:There was two separate issues with two different restaurantsThe first was *** *** in Crystal Lake that changed their name and will no longer accept the certificatesThis would be the $I would rather my credit card be credited, but if that isn't an option then credit to my account will suffice.The second restaurant is *** *** *** *** in Bartlett that unexpectively closed their doorsThis would be $that I would like refunded to me.I'm looking for a total of $refund
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution for the first restaurant is satisfactory to me, but am still waiting for a response for the second restaurant
Regards,
*** ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:1) the company should post on their website (on the Contact Us) page that they typically take up to days to respond (business hours) I think a consumer should have this informationand I would like confirmation from the company, which certificates that I purchased from them actually have not been redeemed.
Regards,
*** ***

although not our process we have made an exception and a check refund has been issued

Good Afternoon Mr***, We have looked into this for you and fortunately for you the representative who serviced you, Christina was correct in the information that she provided to youI have attached the conversation below if you should need to relook at it, please read from the bottom up
of each of the screencasts)***
*** We provide our customers with the ability to print and view their certificates at the time of purchase, in this case that was August 1, Therefore you had a little over seven months to view your certificate and print it outWe are not liable for customers waiting until the last month to view and print their certificatesAnd we do understand that you did email us on April 4, however we do not guarantee a time frame to contact you back on, our reply message states that our emails are answered in the order in which they are received, which they areOur team works as diligently as possible Monday thru Friday and we answer each email as thoroughly as possible in order to best assist our customersWe also have a contact number that you can phone us on Monday thru Friday 9am to 5pm EST(For this I have also attached a screencast for you below)***In regards to your certificate for *** ***, this merchant is still open and honoring certificates therefore per our Terms of Service and refund policy we are not able to offer a credit or refund at this time(Both policies are attached below)https://www.localflavor.com/TermsOfServicehttps://www.localflavor.com/refu...⇄ apologize that this may not be the outcome that you are looking for however as previously stated you are not eligible for a refund per the above mentioned policiesIf you are not able to use your certificates before the expiration date please keep in mind that they maybe utilized for the price that you paid for them for up to years after the original date of purchase. Regards, LocalFlavor Consumer Loyalty Team

This purchase expired 12/20/2014. You are not eligible for a refund

While we are sympathetic to your complaint, the Insertion Order was approved and signed tor this advertiser to have a half page ad in the magazine that the cost would be covered by selling certificates on line. certificates @each totaling This program is set up so that the
customer has no cost directly to them and therefore the ad is at rate card with no additional discount availableThat was agreed upon with the sales person present at the time of the sale

We apologize that your deal didn't work out for youWe've gone ahead and applied $to your account.Please note that credits never expireCredits can be used towards any purchase on the site and are selected during the checkout process

same as complaint from 6/30/ reply submitted

In the Terms of Service; which
every one of our customers agrees to each time a deal is purchased on
our site, it states that we will provide a refund OR a credit as
compensationAs our agent previously explained to you, we expunge all
credit card information from our purchasing system
after days from
the original date of purchaseThis act is done as a security measure
for all of our customersThis system is completely different from the
secure database that we store customers private credit card information
on the website with
At the time that you requested your refund you were already outside
of this day limitRegrettably the only available recourse we have
at this time is to provide you with a site credit, which we have
provided to youWe do not offer a paper check option
Our apologies that you are not satisfied with this outcome however
due to the nature of our business all of our policies and procedures are
written to provide the best overall experience for both our consumers
and our merchant partnersAt this point we have provided you with
sufficient compensation as noted in our Terms of Service

After confirming with the supervisor that your address was taken off the mailing list, I can confirm it was taken off by our print production.As it was stated it takes one to two mailing cycles before the mailings stop. The data base has been updated and this Reader at *** ***
*** will not receive our December mailings

Good Afternoon, Thank you for contacting DealChickenI apologize that your deal didn't work out for youI've refunded you back to the card on file in the amount of $Once vouchers are refunded, we can not reissue or reverse the process Please allow up to business days for the
funds to appear back on your card.If you have any other questions please reply back to this email, I would be glad to help.Regards, DealChicken Management Team

Thank you for contacting LocalFlavorwe di not locate any of the recent communications in the past weeks stated in this complaint.We do apologize that you have been unable to reach usLooking into your email address we are not showing any email or voicemail communications from youCould you
have used any additional emails? At this time we understand you are want to obtain a refund for *** *** *** ***That being said , Based on the original purchase date of the certificate(s) we would like to offer you LocalFlavor site credit for the amount paidThis credit can be used towards the purchase of any future promotions and credits never expire.Site credits may not however be used in conjunction with any other discount, including but not limited to promo codes.Please reply back and we'll apply this credit to your account as quickly as possible!Tell us why here

Good Evening *** ***, Thank you for contacting LocalFlavorWe have confirmed that you are not in our emailing systemAs for the direct mail magazine, normally this does require that customers personally email our corporate office In this case, we have requested you to be removed
from the mailing listPlease allow up to one week for your local post office to receive this information.Kind Regards, LocalFlavor Consumer Loyalty Management

A customer service representative responded to the customers email inquiry on 6-26-and notified them their refund request was being processed

Good Afternoon *** ***, Thank you for contacting usI have looked through our email database and unfortunately the last email that we sent to us was on January 14, We do see that you have made a purchase for this deal and the voucher was more than likely sent to a SPAM or Junk email
folderNo worries I have attached a copy of your voucher with the instructions to redeem located in the center section of the voucher. Please let us know if there is anything else we may do to further assist you as we are happy to help.Just a reminder, you can contact us by emailing us at [email protected], or calling us at ###-###-#### between the hours of and PM EST.Kind Regards, DealChicken Consumer Management

Good Morning, Thank you for contacting DealChickenWe apologize that you are not satisfied with your deal however, as shown in the screencast below we did supply ample information for this deal including a link for the merchant themselves to find out even more information on the
deal. http://***DealChicken receives all of the deal detail information from our merchants directly, including the pictures that we post on our websiteAll of our deals are showcased and sold as the merchant sees fit as we are indeed a third party advertiser for themIn saying that each merchant is solely responsible for their deal as sold Again we do apologize that you are not satisfied with the deal however we sold this merchant's deal exactly how this merchant approved. Kind Regards, DealChicken Consumer Management