Clipper Magazine

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: I did not request a refund for [redacted] Restaurant As communicated in request # [redacted] submitted to your company back on 12/04/2014, my request was as follows "Request: Please return and credit me back for the certificates for [redacted] & [redacted] My wife and I have tried to visit the restaurant twice within the last monthsAbout a month or month and a half ago we went and they had a paper in the window that they were closed for remodeling w/ no posted date of reopenWe attempted to go again last night (12/@ 7pm) and they were closed with no posting on the doorsIt appears that they have gone out of business."You have confirmed that the restaurant in question for both noted certificates has gone out of business, and per your return policy I am due a refund Yet, quoting a certificate not even in question, you are denying 50% of my refund due I have been seeking resolution for this since 12/and had escalated via request # [redacted] on 12/09, and was told by your representative Christina D [redacted] I would receive direct supervisor contact as a follow-up, which I still (as of 12/@ 2:00pm ET) have not received I have no desire to continue to do business with you company as a result of the on-going ineptitude of your customer service team (further exhibited by your reply to this Revdex.com case) As communicated in both of the cases filed with your company (requests # [redacted] & #70338) and in this Revdex.com dispute, I am requesting a REFUND of funds paid; a "site credit to your DoubleTakeOffers account" is not a sufficient resolution as it does not comply with your return policy and, as communicated, I have no desire for conducting further business with your company I have copies of all correspondences if further validation is required Regards, [redacted] ***

You have multiple tickets with different issues,Ticket date:6/ [redacted] 's [redacted] question: certificates were refunded [redacted] the fourth certificate you had redeemed 9/2015.Ticket date: 6/Site Credit Question: Brenda explained how you can use any credits, I also made sure those credits are now properly showing on your account .Ticket date 6/app error question: You only had one purchase actually charged to your account and that deal had $certificates with it that you redeemed 7/7/15.At this point all tickets have been resolved, if you have any additional questions feel free reach back out to us!

We apologize again that this has happenedWe've gone ahead and refunded you back the original payment amount on the credit card in which you made the initial purchaseOnce certificates are refunded, we cannot reissue or reverse the processPlease allow up to business days for the funds to appear back on your cardPlease be aware that during peak holiday seasons this time-frame could extend itself up to 10-business days.If you have any other questions please reply back to this email, we would be glad to help

Good Afternoon, We apologize that the Merchant will not honor the paid value of your deal, and we have escalated this on to our Merchant Loyalty team so they can help educate the Merchant on this lawThat said, it is a Federal law that states that the Merchant is to honor any gift certificate, discount voucher, or gift card for the price paid up to five (5) years after the date of purchaseThis is not something that LocalFlavor can enforceThe promotion that the merchant ran ended on 8/20/2014, and that’s when our contract with the merchant endsBecause your request falls outside of our refund policy we are unable to offer a refund or a credit for the amount that you paid.Our refund policy states "for any unredeemed, unexpired voucher," unfortunately your certificate has expiredAgain, we understand that this policy may not work out with exactly what you were looking for todayAll LocalFlavor policies were written to provide the best overall experience to both our consumers and our merchant partnersWe hope you understand and will continue to take advantage of our great services and products.Kind Regards, LocalFlavor Consumer Loyalty Management

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: I did contact you in forwarding you a copy of the email from the business owner stating that she could no longer honor the certificate, which should have then been refunded to me following your refund policy # You refused to refund me then, so I thought I will see when business is back to work She never came back, So I am asking you to do the right thing that you should have done form the being and you haven't offered to do anything.I also find it very suspicious of your business practices that you are refusing to honor the local state laws and hide behind a more lenient federal policy This proofs how shady of a company you are.I will be pleased when you offer a credit or refund Regards, [redacted]

Good Evening, Thank you for your patienceWe apologize that your deal didn't work out for youWe've gone ahead and applied $to your account.Please note that credits never expireCredits can be used towards any purchase on the site and are selected during the checkout processPlease follow these steps when you are ready to use the credit:1.) Sign in with your username and password on www.localflavor.com 2.) Find the deal you want to buy and click "Buy Now" 3.) Select the quantity that you want to buy and click "Checkout" on the bottom right-hand corner 4.) On Step you can click the drop down menu for Site Credit and then hit "Apply" to apply towards this purchase5.) The credit will subtract from the grand total and you should be good to go!To review a full list of the credits on your account, please click on the link below:https://www[redacted] If you have any other questions, please let us know as we would be more than happy to helpKind Regards, LocalFlavor Consumer Loyalty Management

we apologize for the delayed response as we are a little more backlogged than usual a refund has been processed and an email reply has been sent to the customer

Unfortunately there is nothing more we can doWe have offered the only option available at this time which is a credit to your localflavor account

Good Afternoon [redacted] , We apologize for the delayWe do answer all of our emails in the order in which they are received and our phones do disconnect after a minute wait; we are working on thatWe were able to verify that this business does have new owners and is no longer offering to redeem these certificatesFor this we were able to provide a refundThe refund is only able to be provided in site credits because after days from the date of original purchase our Finance department expunges all purchasing data from our systems for our customers securityWe apologize for this however the $in which you paid for the deal last May has been added to your account and is available for use immediatelyKind Regards, LocalFlavor Consumer Loyalty Management

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: The paid value for the certificate was only $ I purchased the certificate valued at $ I cannot take my family there for $ I do not want to use $at the location I want my money refunded I Paid for a $certificate that was supposed to be able to be used from 9/6/15-3/5/however, the business wasn't opened from December until March 11th so basically I couldn't even use certificate for 1/months that it was supposed to be honored When I contacted Local Flavor I was told I could still use promotional ($value) even though the $was expired THIS IS NOT what was paid for and advertised! You can say something is valid for x amount of days then change that by over half and say "OH well you can still use $5" I just want a refund for ADVERTISING I paid for use between 9/- 3/NOT from 9/- until mid December! If they get away with this they can continue doing this to thousands of people with different certificates It's not right Regards, [redacted] ***

Regarding this complaint we did not receive the approval in time for the ad to go to print, to use the Logo requestedThe sales representative tried to resolve this matter prior to print but to no avail After the ad printed we offered a discount on the advertising at 30% off (in order to make the customer happy-even though we did nothing wrong) and the customer declined that offer We could not use the logo in the ad without approval The customer received the advertising and we made several attempts to collect on the debt The debt was then sent to a third party and the customer now needs to contact them, we cannot resolve this with the third party the customer must do that themselves

Good Morning, Ma'am you may be confusedWe have honored your request for a refund, as stated in our last correspondencePlease allow up to business days for it to process throughKind Regards, LocalFlavor Consumer Loyalty Management

we have gone ahead and emailed a pdf copy of the customer's certs to them so they can print them

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:the business agreed to credit my account by $This was because the company (Deal Chicken) posted an erroneous expiration date on their website for the voucher that I purchased from themDue to the expiration date being wrong, the vendor would not accept my voucher and I lost my moneyAfter complaining to Revdex.com, my account was credited by Deal ChickenThe money was there the first day that I checked in JanuaryHowever, it is no longer on my accountMy balance reads Where are my credited funds? Regards, Anne Ferrari

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: It's a shame that I had to go through the Revdex.com to get a response, I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

We have notified customer a refund is being processed to the credit card used to make the purchase

On 6-22-a customer service representative replied to customer email inquiry and notified customer a refund is being processed

Unfortunately we're unable to issue a credit card refund at this time as your original purchase was made over days agoAt that time our Finance department expunges all credit card records from our systems for our customer's securityThis is the reason why our refund policy states, "We also will refund OR provide a credit in the amount of your Payment.we are able to offer you LocalFlavor site credit for the amount paidThis credit can be used towards the purchase of any future promotions and credits never expire.Tell us why here

The customer was set up to pay their balance on a payment plan to pay off balance We did not receive payment and the customer was sent on to a third party for non payment Any further communication to reconcile the balance needs to be with the third party collection at this time

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: I tried to contact the company using their website, but was not able to get it to accept the emails I sentIt is easy to blame the customer with the oversight of mail going into Spam, but I always check my Spam folder before deleting and there was never anything received from DealChickenI purposely was looking for this receipt so I could book the biplane flightWhen I didn't receive it I assumed the sale had not gone throughAlso, since I never received receipt of the order, I had no option of canceling the order within what they are stating is a day window of time Without receiving this vital information there is no way I could respond in the way they have set as their standardWhen I have purchased from them before I have had all the "fine print" available concerning vouchers and was able to call the service company to arrange the service and make sure it was doableThis is the first time I've had any problem with DealChicken and would like them to consider the circumstances involved in this specific experienceBesides being disappointed that I am unable to give this trip to my husband for a birthday present, I also find it absurd that this company is stating that they are unable to refund the $because I did not meet their criteria Regards, [redacted] ***