Clipper Magazine

The paid value is still good for up to years from date of purchase with merchant You are still able to gift your certificate to a friend or family that can take advantage of the deal Unfortunately you are outside of our refund policy

Good Afternoon, We we have looked into your case and do agree that this was an error on our partHowever you have redeemed the voucher for the price paidBecause your voucher has been redeemed we are not able to offer a credit card refundWhat we are able to do is offer you a DealChicken
credit for the $that you did miss out on.Please confirm this and we will add the credits right away. Kind Regards, DealChicken Consumer Management

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

------- Forwarded message ----------From: Revdex.com of Metro Washington DCDate: Tue, Jul 7, at 10:AMSubject: Fwd: You have a new message
from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #***.To: *** *** ---------- Forwarded message ----------From: *** *** Date: Mon, Jul 6, at 1:PMSubject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #***.To: [email protected] has been resolved

According to the complaint, the reason for the site credit was due to an expired cert that merchant would not honor paid value We don't refund in anyway for merchant not honoring paid value so this would have been a courtesy credit issued to customer There is nothing else we can per
our terms:If you purchase a Discount Certificate using LocalFlavor site credits, and you request a refund as permitted by LocalFlavor.com's Terms of Service, then you will receive the portion of your refund that was purchased with LocalFlavor site credits in the form of LocalFlavor site creditsLocalFlavor site credits have no cash value and are not redeemable for cashLocalFlavor.com is not responsible for any failure to award a LocalFlavor site credit due to technical failures of any kind (including, but not limited to, malfunctions, interruptions, or disconnections in network hardware or software), or any technical or human errors which may occur in the administration of LocalFlavor site creditsLocalFlavor.com reserves the right to cancel, suspend, or modify the LocalFlavor Bucks promotion, or any part of it, at any time in its sole discretion

a customer service representative replied to the customer email inquiry on 6-26-and advised customer a site credit had been issued to their account

Good Morning *** ***, We apologize for thisDue to our recent merger with DoubleTakeOffers and rebrand to LocalFlavor some of our representatives are new to working with DealChicken accountsWe have absolutely refunded you the $back to the original form of purchasePlease allow up
to business days for the refund to completely processPlease let us know if there is anything else we may do to further assist you. Kind Regards, Consumer Management TeamLocalFlavor

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have
reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Complaint: ***
I am rejecting this response because:
I paid $for a service that I never receivedI would never do business with this company againSo why would I accept a credit from them. I want my money returned in full to my credit cardThis is a simple request!!
Regards,
*** ***

On 3/20/our customer service representative Jenny W*** replied to your email inquiry and offered a site credit or a credit card refund for the purchase price We never received a reply from you indicating which you would prefer at this time I will go ahead and process the credit
card refund in the amount of $15.00, the amount your paid

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:We have tried to contact their third party several times requesting legal documents regarding proof of their work done and other evidence for our company but they refused to provide us
Regards,
*** ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be
closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:The vendor will need to call me because my credit card on file is no longer valid and they are attempting to refund to that card My number is ###-###-####.,
*** ***

Good Afternoon, Unfortunately, as per a policy that you agreed to at the time of account creation DealChicken will not be refunding or crediting at this timeWe made sure that the merchant was open and actively accepting vouchers from time that the deal was featured until the end of the promotionBoth DealChicken and the merchant have upheld their ends of the deal and just because you were not able to utilize your voucher during that time does not qualify you for a refund. Your voucher is good for the paid value for up to years after the date of purchase as per the Federal Gift Card Act of and I would encourage that you utilize the voucher that way

Good Afternoon, Thank you for reaching out to DealChickenWe do apologize for all of the difficulty that you have gone through with the redemption of this voucherWe would be more than happy to place a DealChicken credit on your account for the price that you paid for the voucher in question
[$50.00]. Please let us know if this is how you would like us to proceed and we can get these credits added for you immediately

Revdex.com
I have reviewed the response made by the business in reference to complaint ID ***, and find that in view of the fact that I do not wish to spend any more time on this issue .....I accept the offer made by Local Flavor to make restitution by refunding the amount which was debited from my credit related to a restaurant which closed after soliciting disc money for discount coupons from the public(*** RESTAURANT, HOLLYWOOD, FLORIDA).I would like to say for the record that I find it difficult to believe that their customer service representative only received one email message when, in fact, I have proof of having sent three messages over a period of months. I also have records of phone calls and messages which were not answered..... I would strongly suggest that Local Flavor immediately update its Customer Service Department such that at a minimum (1) emails are answered in a timely manner and without having to resort to corresponding with the Revdex.com and (2) ensuring that telephone inquiries are handled in a timely fashion as well.Finally I would like to thank the Revdex.com for its prompt intervention on my behalf.........Without Revdex.com assistance I am sure that I would continue to experience frustration in my attempts to contact this organization
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. If I do not receive the refund as indicated in their response I will be in touch with the Revdex.com again
Thank you,
*** ***

Good Afternoon *** ***, We are currently looking into this matterWe are not able to refund you what you paid at the salon as we did not take those monies inHowever we are attempting to work with the merchant for one of the following outcomes;- merchant refund you and honor the voucher
as we have confirmed it is valid- merchant honor the certificate for a future massage as it is valid- we refund you the price paid for the certificate, give site credit for the balanceUnfortunately, until our merchant support team is able to get in contact with this merchant the only thing we can do is refund your certificate for the price that you paid us for itIn looking at these options is there one that would work best for you?Kind Regards, LocalFlavor Consumer Loyalty

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me I would like to note however that Clipper Magazine, Inc.'s customer service is very poor, taking weeks to get a hold of, and that I do not find satisfactory
Regards,
*** ***

We have approved a refund in the form of a paper check payable to *** *** who made the purchase. Mailed to address provided on this complaint *** *** *** *** ***, Georgia ***. You should expect to receive it within the next business days.Juan G***Manager, Merchant and Consumer Loyalty

reply from supervisor on Wed: Thank you for your patienceI was given your information from one of my representatives, Jenny and have as well received your voicemailAfter further looking into this matter I have determined a refund cannot be providedIn accordance with our refund policy we
are only able to issue a site credit to your LocalFlavor accountThis is because all purchase information is expunged from our database days after the original date of purchaseThis procedure is for your security and identities' protectionFurthermore, we do not provide paper check reimbursementLocalFlavor is more than happy to place the amount of the original price paid on your account for future purchasesThis is the only option for reimbursement at this time