Clipper Magazine

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: Like I said before, your salesman Ryan knowingly agreed to reduce my rate to run advertising with Clipper magazine again and now for Ryan to save face, he is denying what he agreed toI will personally contact every HVAC contractor in this area and all your advertiser's in the local Clipper Magazine and let them know what kind of business Clipper Magazine runs and I will let the website Rip Off Report know that I was ripped off by ClipperI will try my best to let what happened to me at Clipper be known throughout the whole upstate of SC Regards, [redacted]

Per our terms of service:Merhcnant is solely responsible for complying with the terms of the discount certificate, any/all injuries, damages, costs, liabilities and claims arising out of, or relating to, the merchant's good or service and any unclaimed property liability arising out certificates that are unredeemed or are only partially redeemedWe have reached out to the merchant to remind them of their obligation with the unpaid value and there is nothing else we can do at this point as customer must take it up with the merchant

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meThe issue may have been unique as the certificate was attempted at my first visit to the [redacted] location soon after the Buford location closed and staff may have not yet been informed As my initial request regarding was put in over a month ago April " Thank you for contactingLocalFlavor! Your request (***) has been received and is being reviewed by one of our Consumer Loyalty Coordinators."without any resolution, I would appreciate LocalFlavor's offer for site credit for the certificates so I can purchase with certificates with addresses that match and will not have the potential for issues redeeming While I appreciate the expedited response to the Revdex.com complaint I am still concerned about standard customer support as month window is should be plenty even with high traffic Regards, [redacted]

We have as a one time courtesy un-redeemed the certificate and customer can now use it at their leisure

Good Afternoon [redacted] , I have looked into this and I apologize the first and only email we have from you is from April 15th and we do state that we answer emails in the order that they are receivedI have confirmed this business is closed and have also initated a refund in the amount of $back to the card that you purchased the original deal withPlease allow up to business days for that to process completely throughBecause we have granted the refund to you we have closed your email request #***.Please let us know if there is anything else we may do to further assist you as we are happy to help.Kind Regards, LocalFlavor Consumer Loyalty Management

Good Morning [redacted] ***, Thank you for contacting LocalFlavorWe're sorry you were unable to use the deal that you purchased as this business has been confirmed closedWe've gone ahead and refunded you back to the card on fileOnce vouchers are refunded, we can not reissue or reverse the processPlease allow up to business days for the funds to appear back on your card.If you have any other questions please reply back to this email, we would be glad to help.Kind Regards, LocalFlavor Consumer Loyalty Management

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

There is nothing else we can do at this point as we have resolved this issue The credit has been issued and available for your use

Good Afternoon, Thank you for reaching out to DoubleTakeOffersWe have taken a look into this issue for you and unfortunately per our terms of service we reserve the right to give a refund OR creditThis is not a choice we are able to give to our customers after a predetermined amount of time based on the way in which our credit card refunds are filed [redacted] The reason for the credit issuance after days is for security to our customersOur database will only allow us to withhold customer credit card information for up to daysAfter this time frame for security reasons our system is wiped of this informationWe have no way of getting it back or replacing itWe do apologize for this however, again we have offered you the option that we do havePlease let us know if you would like us to process the site credit and we will get it added to your account immediately

Good Morning, Unfortunately [redacted] ***, all of the "fine print" is made available to you before the purchase is made, on our deal pageTherefore you had the information before purchasingAlso, you have purchased with us prior to this deal and should be more than aware that you can locate any of your deals purchased in the Account section of our websiteYou have had ample time to look this voucher up in your accountYou are outside of our refund policy, we had provided you with all of the deal information and fine print before the purchase was made, and your vouchers as you know are available to you immediately after purchase in the Account section of our siteFor these reasons we will not be honoring a refundWe apologize for this however we always make sure all deal information is made available to you in many different ways all of the time

Customer originally contact us on 4/10/claiming merchant would not honor his cert A site credit was offered and accepted as the form of refund per policy We then received an email from customer on 7/4/indicating he wanted to use his credit to purchase [redacted] Restaurant but he did not want to pay more than what he paid for [redacted] certificate He had used a $off promo for the [redacted] purchase which was not refunded as we can only refund what he paid.Customer calls 7/5/and now asks for credit card refund claiming he went to merchant who is now out of business.Customer was already refunded site credit prior to merchant going out of business and has the site credit available to purchase other deals on LocalFlavor There is nothing additional we will do at this time and consider this matter resolved

Thank you for contacting LocalFlavor, we apologize for the issues you have been having with the [redacted] deal you purchasedWe are offering refunds at this timeWe have escalated the request to my supervisor to have her process the refundPlease allow business hours for her to take care of thisOnce the refund is processed it can take 7-business days for the refund to post to your credit card statement

We're sorry you were unable to use the deal that you purchasedWe've gone ahead and refunded you back to the card on fileOnce vouchers are refunded, we can not reissue or reverse the processPlease allow up to business days for the funds to appear back on your card

We apologize for any misunderstanding and the fact that you did not hear back from our VP, Rob B*** MrB [redacted] has been out of the office for an extended period of time and was unable to return your call We regret any inconvenience incurred by you due to any misunderstanding We know that you stated you would like to move forward with the remainder of ads on your IO We prefer to exercise our right to cancel the remainder of the Insertion Order See the Cancellation/Termination Section of our Terms and Conditions that reads: “Clipper reserves the right to terminate any insertion order in part or in its entirety at any time with or without cause.” We will credit the remaining balance on your account of $Consider this your notice of cancellation for the ads scheduled to mail in November 2014, February and March A statement reflecting your credit will be sent for your records Please be aware we will not tolerate any disparagement of our company and may explore our legal rights if any disparagement should occur Donna M [redacted] | Collections Manager | Clipper Magazine® A [redacted] COMPANY ph: ###-###-#### | fax: ###-###-#### [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.]Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

Good Evening [redacted] ***, Thank you for contacting us about thisIn looking into this we apologize for not providing the reply as you were promisedBecause of this we have submitted this deal for a refundYour originally paid $by credit card and $by site creditThis is how your refund will come back to youPlease allow up to days for the credit card amount to process back to youYour credits however are available immediatelyPlease let us know if there is anything else we may do to further assist you as we are happy to helpKind Regards, LocalFlavor Consumer Loyalty Management

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because:When I purchased the item some years ago, I did in good faith that I would get a quality item. When the earringsarrived broken and returned, a credit was applied. It was not my fault the company changed from DealChicken to LocalFlavor and no longer included deals or outlet items available to me. I don't travel to other states and I have no relatives or friends that I would purchase gifts for in other states. It is my money and while it is only $15, it is money I am owed. Regards, [redacted]

Good Morning *** ***, Thank you for contacting LocalFlavorWe apologize for that delay, we are working as diligently as possible and answer each email in the order in which it is receivedWe've gone ahead and applied $to your account.Please note that credits never expireCredits
can be used towards any purchase on the site and are selected during the checkout process. Please follow these steps when you are ready to use the credit:1.) Sign in with your username and password on www.localflavor.com 2.) Find the deal you want to buy and click "Buy Now" 3.) Select the quantity that you want to buy and click "Checkout" on the bottom right-hand corner 4.) On Step you can click the drop down menu for Site Credit and then hit "Apply" to apply towards this purchase. 5.) The credit will subtract from the grand total and you should be good to go!To review a full list of the credits on your account, please click on the link below:https://www.localflavor.com/account/referralsIf you have any other questions, please let us know as we would be more than happy to help. Kind Regards, LocalFlavor Consumer Loyalty Management

From: *** *** ***>
Date: Tue, Nov 4, at 3:PM
Subject: complaint #***
To: "***"
My complaint #*** has been resolvedI just now received the necklace
Thank you,
***
***

a refund cannot be providedIn accordance with our refund policy we are only able to issue a site credit to your LocalFlavor accountThis is because all purchase information is expunged from our database days after the original date of purchaseThis procedure is for your security and
identities' protectionFurthermore, we do not provide paper check reimbursementLocalFlavor is more than happy to place the amount of the original price paid on your account for future purchasesThis is the only option for reimbursement at this time