Clipper Magazine

In accordance with our refund policy we are only able to issue a site credit to your LocalFlavor account. This is because all purchase information is expunged from our database 180 days after the original date of purchase. This procedure is for your security and identities' protection. Furthermore, we do not provide paper check reimbursement. LocalFlavor is more than happy to place the amount of the original price paid on your account for future purchases.  This is the only option for reimbursement at this time.

[redacted],While we are sorry that you feel you were mislead,review of all documentation and speaking to the sales representative, we see that you have signed the insertion ordersfor the advertising you received and approved the pricing as well.Your ad price has actually decreased in the...

history of your doing business with us. Your claim that the sales representative has lied is unfounded since you did approvethe ads to run at those amounts.  I see that your account is up to date on paymentreceived and we appreciate you taking care of paying off your balance with us.(There was also a 114.00 credit given to you on your second ad)Unfortunately there is not a free ad in the future for you as we have upheld our obligation.  Clipper Magazine Collections Manager

While we are sorry for your discontent, as we have stated prior,  the advertising space is not available at this time for the issue code requested.Also, under our terms and conditions it states:6. Termination/CancellationCompany reserves the right to terminate any Insertion Order in part or in its entirety at any time with or withoutcause.

Unfortunately there is nothing more we can do. We have offered the only option available at this time which is a credit to your localflavor account.

Good Morning, As previously explained to [redacted]) we are not able to refund a service that has already been provided. She has redeemed her voucher with the merchant and though she was not approving, did complete the tour. Once the voucher is redeemed...

with the merchant there is nothing that DoubleTakeOffers is able to do as it is now a situation that should be taken up with the merchant directly. DoubleTakeOffers did take further steps to contact the merchant in question directly and inquired about the issue and the merchant assured us that this was not the case. Wine is included in the tour however, consumers need to be aware that it is a tasting. They will not receive ample amounts of wine. When she was asked to pay in addition to her tour the matter should have been taken up with the merchant right away.The Merchant, not DoubleTakeOffers is solely responsible for the deal. We apologize for the ill experience however, this is no longer a DoubleTakeOffers issue but a merchant issue as previously stated.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
I purchased the gift card from this company. So they are responsible for it.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  Regards, [redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because: The item is definitely not bamboo nor is it 1,800 thread count, I had this verified. It is false advertising. And I guess the Term "soft" depends on who thinks it's soft, because that is definitely not soft. Cheap material yes, but not what is advertised. I hope that you guys can't scam many others moving forward. Hopefully and eventually more people will come forward on these products. 
Regards,
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:  As explained in my original email, the deal is NOT as stated.  I did go to the Dining Deals (DDD) site, but, even with the demo, there is NO opportunity to see that the $100 gift card was going to cost another $93.59.  And DDD's reply was that they explained in detail what the deal was to DealChicken. 
Regards,
[redacted]

After reviewing the history with the sales rep in this case, we provided the client with the services that they contracted for and approved.  Our sales rep let them out of the third ad that they contracted for without any penalty of cancellation at their request. There are no more certificates...

to be posted at their request and we are not charging them for cancelling.  There was no hidden selling agenda, the certificates were posted as contracted and approved and when requested removed as the customer wanted.

Good Morning [redacted], Again thank you for your reply. We do agree that this is absurd. However it was 170 days from June 18th when you purchased to December 4th when your requested a refund for these two businesses. Credit card data from June 18th is purged on the 170th day, which was in this case, December 4th. This is an automatic process that is done at the start of everyday. We have happily and readily offered you the only other option that we have which is site credit. It has been your choice not to accept this option. We are not able to refund your credit card as this data was purged from the system. We apologize for this however again we are not able to override our system as the data is no longer there to search for. If you should decide that you would like the site credit please let us know, however at this point in time there is nothing further we are able to do. Kind Regards, DoubleTakeOffers Management Team

Good Afternoon, Thank you for contacting DealChicken. I have looked into this issue for you and I do see where you did contact us twice, once on the 12th of August via email and once on the 13th of August you called. These dates were already past the expiration date of July 5, 2014. At that...

time we would only have been able to contact the merchant on your behalf to ensure that you would be able to use the price paid of your voucher. We did this for you as shown in the screencast below:[redacted]Furthermore, we understand that things in life happen, and we apologize that you were ill. However, you did have from February 13, 2014, the day that you purchased the voucher until June when you said that you were hospitalized to use your voucher or contact us if you had not been able to get in contact with the merchant then. Therefore, you did have ample enough time to utilize the voucher within the promotional period. Unfortunately, because the voucher is now expired as per our Terms of Service that was agreed upon when you signed up with DealChicken we will not be able to offer a credit or refund as it is outside of our refund policy. (Please see the screencast below)[redacted]Please let us know if there is anything else we may do to further assist you.

Good Afternoon, We understand that you are not satisfied with the product how it was received. However again, DealChicken never notated thread count. What we did notate is the information that was given to us by our merchant. We will take your feedback into consideration, as we do with all feedback given, before running any more new deals with this merchant. In this case however,  you were provided with the product and being that DealChicken is the third party advertising merchant we would like to recommend that you contact the merchant directly for this issue as they were the providers of the deal. The merchant, not DealChicken, is solely responsible for the deal as sold.  We apologize for any inconvenience that this has cause however we have included, for you the merchant's direct contact information. Customer Support [email protected](630) 317-7685 x 1Kind Regards, DealChicken Consumer Management

Good Evening, Thank you for contacting LocalFlavor. We apologize that your deals didn't work out for you. We've gone ahead and applied $190.00 to your account.[redacted] Getaways - $130.00[redacted] - $30.00[redacted] - $30.00Please note that credits never expire. Credits can be used...

towards any purchase on the site and are selected during the checkout process. Please follow these steps when you are ready to use the credit:1.) Sign in with your username and password on www.localflavor.com 2.) Find the deal you want to buy and click "Buy Now" 3.) Select the quantity that you want to buy and click "Checkout" on the bottom right-hand corner 4.) On Step 2 you can click the drop down menu for Site Credit and then hit "Apply" to apply towards this purchase. 5.) The credit will subtract from the grand total and you should be good to go!To review a full list of the credits on your account, please click on the link below:https://www.localflavor.com/account/referralsIf you have any other questions, please let us know as we would be more than happy to help. Kind Regards, LocalFlavor Consumer Loyalty Management

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
1st point: Just because it states one per table, does not mean that it is not good for carry out, as it does not say , "not good for carryout." 2nd point:   I have used many certificates that say one per table for carryout proving that that particular statement has no merit . If it did, it would mean that it never would have been possible for me to use it for take out3rd point: The words one per visit mean nothing as I could use one per visit for carry out. One per visit does not say carry out only.You are stretching the meaning to say something it does not. Obviously you care little for customers who have purchased over $1000. in certificates from you and have dealt with your company for years. That's a shame. 
Regards,
[redacted]

Regarding this complaint we did not receive the approval in time for the ad to go to print, to use the Logo requested. The sales representative tried to resolve this matter prior to print but to no avail.  After the ad printed we offered a discount on the advertising at 30% off (in order...

to make the customer happy-even though we did nothing wrong) and the customer declined that offer.  We could not use the logo in the ad without approval.  The customer received the advertising and we made several attempts to collect on the debt.  The debt was then sent to a third party and the customer now needs to contact them, we cannot resolve this with the third party the customer must do that themselves.

Good Evening, We are currently experiencing higher than normal volume causing us to be backlogged.  Our intention and hope is always to reply to every customer correspondence within a reasonable turnaround time. In regards to your order for [redacted] we...

have confirmed that they are temporarily closed with no projected reopening date. Because of this we have refunded your purchase back to you. Please allow up to 14 business days for these funds to be refunded back to the card they were originally purchased with.Please let us know if there is anything else we may do to further assist you with as we are happy to help.Kind Regards, LocalFlavor Consumer Loyalty Management

Thank you for contacting LocalFlavor. We apologize for the delay; we answer all emails in the order of which they are received. We're going to attempt to contact the merchant on our end and see what we can do to best ensure you're able to redeem your certificate. Please allow us approximately...

three (3) business days to reach out and confirm the merchant's status for you. We'll update you here once we have better information.We thank you for your patience with this matter, and hope you have a pleasant day.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because: THIS company, Clipper Magazine is nothing but a SCAM!!! READ THE CONTRACT, LET EVERYBODY KNOW!! WE HAVE HAD PROBLEMS WITH SUSAN S[redacted] BEFORE, WE WILL NOT DEAL WITH HER EVER AGAIN!!    From: "S[redacted], Susan" <[redacted]@cmag.com>Date: December 12, 2016 at 1:03:09 PM ESTTo: [redacted] <[redacted].com>Subject: Re: ApprovalJust sent the new order. Please reply approved ASAPSusan S[redacted]Clipper MagazineArea Sales Manager [redacted]Mountville, PA [redacted] Mobile: ###-###-####Clipper Magazine |  [redacted].com  |  [redacted] Magazine  |  [redacted]  |  [redacted]  |  [redacted] |  [redacted] |  Gannett   2017 mail dates: January 30 March 6 April 10 May 8 June 5 July 17 August 21 September 25 October 30 December 4On Dec 12, 2016, at 12:58 PM, [redacted] <[redacted].com> wrote:Can you change the order to January only? We're planning on March but cannot sign for it until January due to advertising budget...[redacted] Boca RatonOwner & Franchisee###-###-####[redacted].com[redacted].comOn Dec 12, 2016, at 11:22 AM, S[redacted], Susan <[redacted]@cmag.com> wrote:Please approve the contract no later than tomorrow or I will have to delete the holdsThanksSusan S[redacted]Clipper MagazineArea Sales Manager [redacted]Mountville, PA [redacted] Mobile: ###-###-####Clipper Magazine |  [redacted].com  |  [redacted] Magazine  |  [redacted]  |  [redacted]  |  [redacted] |  [redacted] |  Gannett   2017 mail dates: January 30 March 6 April 10 May 8 June 5 July 17 August 21 September 25 October 30 December 4
Regards,
[redacted]

Good Afternoon, Thank you for reaching out to DealChicken. I have looked into this issue for you and it does look like you did speak with our Consumer Loyalty Leader who did explain that we are not able to refund in this case as you did authorize the credit placement based on the original...

refund request for this particular deal. (Please see the attached screen cast)[redacted]Unfortunately, we are not able to credit back to a credit card and our company does not offer a paper check option or we would have gladly offered it to you. Looking further into this, it does look like our Rep even offered to transfer your credits to our sister site, DoubleTakeOffers to try to take advantage of some of their local deal. (Please see the screen cast) However, this was declined. [redacted]Again, because of these things we are offering everything that we are capable of doing for you and you have declined. The original refund was given as a site credit because the deal was expired and we do not give credit card refunds for expired vouchers. Normally we do not offer any type of refund at all per our Terms of Service, however for this particular merchant we made an exception for all customers who purchased their deals. Now since we have given site credit for this deal we no longer have credit card information even if we were able to reverse the credits given and we do not offer paper check refunds. I apologize that you are not satisfied with this however we have done everything we are able to do in this instance. Please let us know if there is anything else we may do to further assist you with.