Clipper Magazine

Hello [redacted],We can see that you have an account with us and that you made a purchase in July 2015. We have searched both your LocalFlavor account under your email  and your name and we are not finding any recent purchases. We're more than happy to help, if you could please...

provide any other email addresses that you may have with us we can research this further. Also if you could let us know which deal you bought we use that to look for the purchase as well.

Good Morning [redacted], Unfortunately, I cannot make this adjustment on the website but I have passed this request on to management. In regards to your redeemed certificates, because there are multiple ways to redeem certificates and sometimes merchants do not use any of them (they just check off a checklist when certificates come) in we have no way of knowing definitively which of your certificates have been redeemed and which have not. The merchant not DoubleTakeOffers is solely responsible for the deal. We are only the advertiser of the deals.

Good Afternoon [redacted], I have looked into this and I apologize the first and only email we have from you is from April 15th and we do state that we answer emails in the order that they are received. I have confirmed this business is closed and have also initated a refund in the amount of...

$40.00 back to the card that you purchased the original deal with. Please allow up to 14 business days for that to process completely through. Because we have granted the refund to you we have closed your email request #[redacted].Please let us know if there is anything else we may do to further assist you as we are happy to help.Kind Regards, LocalFlavor Consumer Loyalty Management

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

A paper check request is being processed to be mailed back to you as per the email confirmation you provided on 4-21-16.

I was able to locate the certificate with the additional information. There is an option in your account to "view my certificates" it is in this section that you would have the option to view and print any certificates that you have purchased.Unfortunately, due to the rapid growth of our expanding...

site, we were very far behind with consumer responses and thankfully, now have more hands on deck, allowing us to filter through more emails that need to be responded to.We've gone ahead and refunded you back to the card on file. Once vouchers are refunded, we can not reissue or reverse the process. Please allow up to 14 business days for the funds to appear back on your card.Thanks

We've gone ahead and refunded you back to the card on file. Once vouchers are refunded, we can not reissue or reverse the process. Please allow up to 14 business days for the funds to appear back on your card.

Per our terms of service:Merhcnant is solely responsible for complying with the terms of the discount certificate, any/all injuries, damages, costs, liabilities and claims arising out of, or relating to, the merchant's good or service and any unclaimed property liability arising out certificates...

that are unredeemed or are only partially redeemed. We have reached out to the merchant to remind them of their obligation with the unpaid value and there is nothing else we can do at this point as customer must take it up with the merchant.

Customer originally contact us on 4/10/17 claiming merchant would not honor his cert.  A site credit was offered and accepted as the form of refund per policy.  We then received an email from customer on 7/4/17 indicating he wanted to use his credit to purchase [redacted] Restaurant but...

he did not want to pay more than what he paid for [redacted] certificate.  He had used a $5.00 off promo for the [redacted] purchase which was not refunded as we can only refund what he paid.Customer calls 7/5/17 and now asks for credit card refund claiming he went to merchant who is now out of business.Customer was already refunded site credit prior to merchant going out of business and has the site credit available to purchase other deals on LocalFlavor.  There is nothing additional we will do at this time and consider this matter resolved.

Good afternoon [redacted], Thank you for contacting LocalFlavor. We have looked into this for you and it does look like you did speak with someone in our Customer Service department on October 20, 2015. We have attached the conversation for you to view...

below;[redacted]
In speaking with us we do find only one certificate in your account [redacted] and were happy to offer either a site credit or credit card refund. Per the conversation you decided on the site credit. [redacted] 
Our records indicate the we credited these funds to your LocalFlavor account on October 20, 2015 [redacted] 
We apologize that you were under the impression that you were going to receive the promotional price of the deal, however we are only able to credit or refund a customer back the amount that they actually paid for each deal. In this case it was $5.00 as you used a $5.00 promo code. We do not credit or refund for promo codes. Please let us know if there is anything else we are able to do to further assist you.Regards, LocalFlavor Consumer Loyalty Team

[A...

default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
 It's a shame that I had to go through the Revdex.com to get a response, I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Sorry for the misunderstanding.  The reply provided by [redacted] indicated that the certificate was still valid for the paid value.  You are still able to redeem it for the $5.00 you paid up to five (5) years after the original date of purchase. The redemption process for any expired...

certificate remains the same as well. Simply print a copy of your certificate and provide it to the merchant prior to service.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
The "store credit" offered to me requires that I continue to make purchases with this merchant.Their selection of offers has become stale.  They no longer offer anything I want.Given their lack of response to my request (until they received the Revdex.com complaint), I no longer wish to do business with this merchant.The only way they can make this right is to provide an actual refund of my purchase, either as a credit to my payment method, or as a check.
Regards,
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because: No check has been received as of this date. A check would NOT have been issued if it were not for the complaints filed with the Revdex.com, Consumer Affairs and the State Attorney. The misconduct of this company is now well documented and what of the reimbursement for all the time sending emails to their official address or calling their official telephone number when they knew these telephone number and email customer service contacts were a sham as documented by my complaint. Their email replies didn't even apply to my complaint about the worthless certificates that I was seeking reimbursement. Think of the rest of the public that can't make the dedicated effort of the very many hours that I have to bring this deceit to light. As you can see, offering the check ( which I accept as a token payment for their misrepresentation, attempt to unjust self enrichment and trickery that cost me many hours of time to get here today) should be just the start of the reimbursement. When you look at all their emails and even their last reply, no one should have any doubt that they would NOT have returned the funds they collected for the invalid certificates  without the extensive filings to detail their misconduct.
Warmest Regards and Best Wishes,
[redacted]

We have confirmed this merchant is out of business and have processed a refund request back to the credit card used to make the purchase.

I have reviewed your account.  Although you do not qualify for a credit card refund at this time, we are allowing a one time courtesy site credit for the amount of purchase. We apologize that your deal didn't work out for you. We've gone ahead and applied $70.00 to your account.Please note...

that credits never expire. Credits can be used towards any purchase on the site and are selected during the checkout process.

Thank you for contacting LocalFlavor. We apologize that your deal
didn't work out for you. We've gone ahead and applied $15.00 to your
account.
Please note that credits never expire. Credits can be used towards
any purchase on the site and are selected during the checkout process.

We have as a one time courtesy un-redeemed the certificate and customer can now use it at their leisure.

[redacted],While we are sorry that you feel you were mislead,review of all documentation and speaking to the sales representative, we see that you have signed the insertion ordersfor the advertising you received and approved the pricing as well.Your ad price has actually decreased in the...

history of your doing business with us. Your claim that the sales representative has lied is unfounded since you did approvethe ads to run at those amounts.  I see that your account is up to date on paymentreceived and we appreciate you taking care of paying off your balance with us.(There was also a 114.00 credit given to you on your second ad)Unfortunately there is not a free ad in the future for you as we have upheld our obligation.  Clipper Magazine Collections Manager