Clipper Magazine

We recently became aware
that there was an error with users who previously unsubscribed as well as users
trying to unsubscribe from [redacted], [redacted] or [redacted] web
sites.  Some of the problem resulted from the conversion to a new email
service provider which...

included previously unsubscribed users in email sends.
But there have also been issues reported as a result of a new user interface
that was recently launched in conjunction with the combination of the [redacted] web site and the [redacted] web site into the [redacted] web
site. Those issues continue to be a top priority to completely resolve. 
We sincerely apologize for this inconvenience. We have taken care of the issue for the future.

Good Afternoon, We apologize that the Merchant will not honor the paid value of your deal, and we have escalated this on to our Merchant Loyalty team so they can help educate the Merchant on this law. That said, it is a Federal law that states that the Merchant is to honor any gift...

certificate, discount voucher, or gift card for the price paid up to five (5) years after the date of purchase. This is not something that LocalFlavor can enforce. The promotion that the merchant ran ended on 8/20/2014, and that’s when our contract with the merchant ends. Because your request falls outside of our refund policy we are unable to offer a refund or a credit for the amount that you paid.Our refund policy states "for any unredeemed, unexpired voucher," unfortunately your certificate has expired. Again, we understand that this policy may not work out with exactly what you were looking for today. All LocalFlavor policies were written to provide the best overall experience to both our consumers and our merchant partners. We hope you understand and will continue to take advantage of our great services and products.Kind Regards, LocalFlavor Consumer Loyalty Management

[To assist us in bringing this matter to a close,...

you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because: I am physically unable to use the money I paid at any of these merchants due to having good to move in order to receive medical care.  I have no one to give these to in Virginia. I did not try to let them expire, I was in the ICU and was conine to the house for months only being able to have liquid food. I think the company's policy is the worst and will remember never to use them and make sure to spread the word regarding my issue.  I am  very disappointed with the outcome of resolve my complaint. 
Regards,
[redacted]

I have reviewed the account and it looks like the site credit did not apply correctly.  I will be happy to apply the site credit.  please indicate which account you would like the site credit applied to.thanks

Good Evening [redacted], We apologize that you have not been able to get in contact with us. We were however also able to confirm the closure of this business, therefore we have submitted this refund for you. You should receive your $148.00 back in (up to) 14 business days, most of the time...

it takes about a week. Please let us know if there is anything else we may do to further assist you as we are happy to help. Kind Regards, LocalFlavor Consumer Loyalty Management

After researching this customer's history with our company,   the credit card declined upon initial processing.   He had promised to pay at a later date and based on that promise we went ahead and printed his card as contracted.  When time came to process the payment it declined...

again and now we received complaints we haven't heard before. We tried working with the client but we were unable to resolve amicably and this file has since been forwarded to a third party for collection.Thank you.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:Ryan at Clipper specifically said that my add will run for two 6 week ads and he went down on price just for the purpose of getting me into the magazine. I remember clearly that I was going into the magazine for the second time was not in my budget and he went down on price again. I was not given any credit from Clipper and I was told by Ryan at the [redacted] in Mauldin SC of the price and the times of my ad and Ryan renegade on it. I will not be satisfied until I get what I was promised. Ryan even stated that since I was real busy running a business he wanted me to approve the order and he will handle the pricing.
Regards,
[redacted]

Good Morning, Thank you for reaching out to us. We apologize for the difficulty that you have had with this merchant. We have looked into this for you and do not see where DealChicken was specifically contacted for a refund of this purchase so again we apologize for the disconnect. We have of...

course refunded you in the amount of $149.00 for this deal as the merchant could not accommodate your travel requests after several times of trying. Please allow up to 14 business days for these funds to be placed back into your account and please let us know if there is anything else we may do to further assist you with this or any other issue as we are happy to help. [email protected] or ###-###-####, Monday thru Friday 9am to 5pm EST.Kind Regards, DealChicken Consumer Loyalty Team

We have notified the customer a refund is being processed to the credit card used to make the purchase for the actual amount paid less any promo used.

Thank you for contacting LocalFlavor. We apologize that your deal
didn't work out for you. We've gone ahead and applied $15 to your
account.
Please note that credits never expire. Credits can be used towards
any purchase on the site and are selected during the checkout process.

Good Afternoon Mr. [redacted], It looks like one of our representatives, Wendy was able to unsubscribe you yesterday. We apologize for the inconvenience we were working out some new email bugs on our side. These have been corrected. Unfortunately we are not able to completely delete your account for...

IRS auditing reasons, however, as previously stated you have been completely unsubscribed. Kind Regards, LocalFlavor Management Team

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
First of all the name of my business is [redacted], NOT [redacted]; so let's get that professionally corrected. Also, Martha did not give me any notice of the new 1//3 page until 9/10/14 at 9:38 pm; the Clipper Magazine had been distributed already on 9/11/14; that wasn't sufficient notice to me as the customer; thus I never even had the chance to upgrade even if I had wantd to for that issue. That's unprofessionalism at its peak. When I brought this to her attention on the phone; she had too much of an ego to humble herself and apologize for her mistake; thus instead of doing damage control; she immediately used a lame excuse of "You can cancel your contract with us anytime if you'd like." No resolution, she just dismissed me wholeheartedly and encouraged me to cancel my contract if i wasn't satisfied. I never ever said or inferred that I wanted to cancel my contract. She dismisses all of her customers in this manner. She could care less whether a customer stayed with Clipper or not. This lady has no professionalism at all; she kept calling my office and telling my staff "[redacted] can cancel anytime she wants to." I then called her and asked her for the VP or CEO's name and contact info, she kept hanging up the phone on me; so I emailed her requesting Rob B[redacted]'s contact info; she never replied. I personally contacted Clipper to get Rob B[redacted]'s tel #. I left him several voicemail messages; he fails to return any of my phonecalls; he appears to be aloof or uncaring of  my customer complaint and lack of regard for customer servcie by his company. Another example of unprofessionalism exuded by Corporate. This lady is notorious in [redacted] to be obnoxious, ruthless, rude and unprofessional with local business owners, former and current advertisers in her magazine. I have personally experienced this as a customer with Clipper for years; Martha was so unprofessional that Bob Z[redacted] had to intervene and handle my account due to her obnoxious vernacular. Unfortunately, Bob called me and told me he was leaving Clipper and that he would find someone to work with me; that never happened; and they carelessly assigned Martha back on my account. It's a monopoly here locally in [redacted], with Martha F[redacted] being the "ONLY" sales rep for the company. She is deceiving and is portraying the Clipper Magazine in an unethical manner. She is rude to the customer; and I am one of those dedicated, loyal, good pay customers she continues to treat unfairly, unethically and unprofessionally. I will not be cancelling my contract. However, I will continue to inform the public of this lady, her unprofessionalism, and her ethical practices. I am wanting a verbal and written apology by Martha F[redacted] and Corporate Clipper Magazine.
Regards,
[redacted]

You have multiple tickets with different issues,Ticket date:6/23 [redacted]'s [redacted] question: 3 certificates were refunded [redacted] the fourth certificate you had redeemed 9/2015.Ticket date: 6/23 Site Credit Question: Brenda explained how you can use any...

credits, I also made sure those credits are now properly showing on your account .Ticket date 6/25 app error question: You only had one purchase actually charged to your account and that deal had 2 $15 certificates with it that you redeemed 7/7/15.At this point all tickets have been resolved, if you have any additional questions feel free reach back out to us!

Good Morning Mrs. [redacted], We'd be happy to look into this further for you. May we have the certificate numbers in which you are speaking about?Kind Regards, LocalFlavor Management Team

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is marginally satisfactory to me. 
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

a site credit are irreversible and would have been issued at the time deals were still available in your area and our outlet channel.  Now that the markets have changed; your option is to utilize the site credit if/when you are in a market where deals are available or, as a gift for...

someone who lives in a market where deals are available.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:Says nothing about credit only after 170 days.  Says refund or credit and I can't purchase the same certificate at the same place so please credit my credit card or send a check for refund.  I have made several purchases in the last 60 days so you have my credit card information or I can provide.Here are your terms:Unless the terms of a particular Deal specifically state otherwise or unless otherwise stated herein, DoubleTake Offers will refund the Payment amount for any unredeemed, unexpired Deal voucher for any reason within the first fourteen (14) days after purchase. To request a refund, you must contact within the fourteen (14) day period. DoubleTake Offers also will refund or provide a credit in the amount of your Payment for any unredeemed, unexpired Deal voucher if after your reasonable efforts to redeem the Deal voucher (i) the Merchant does not honor the Deal voucher prior to the expiration date of the Promotional Portion of the Deal; (ii) the Merchant does not honor the Payment Portion of the Deal as required by federal or applicable state law, as described above; or (iii) the Merchant goes out of business prior to honoring the Deal voucher or the Payment Portion of the Deal as required by federal or applicable state law, as described above. The Merchant, not DoubleTake Offers, is solely responsible for the Deal. All deals are subject to the Terms of Service.
Regards,
[redacted]

we apologize for the delayed response as we are a little more backlogged than usual.  a refund has been processed and an email reply has been sent to the customer.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Better Business...

Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]