Clipper Magazine

Good Morning, Unfortunately [redacted], all of the "fine print" is made available to you before the purchase is made, on our deal page. Therefore you had the information before purchasing. Also, you have purchased with us prior to this deal and should be more than aware that you can locate any of your deals purchased in the Account section of our website. You have had ample time to look this voucher up in your account. You are outside of our refund policy, we had provided you with all of the deal information and fine print before the purchase was made, and your vouchers as you know are available to you immediately after purchase in the Account section of our site. For these reasons we will not be honoring a refund. We apologize for this however we always make sure all deal information is made available to you in many different ways all of the time.

Good Morning [redacted], Thank you for contacting LocalFlavor. We apologize for the delay, however are happy to assist in any way that we are able. In regards to the issue that you are experiencing with [redacted], we were not aware of it. The last information that we received from...

the [redacted] location was that they would be accepting of all certificates from Ponce, Buford, and [redacted] locations. I have our Merchant Support team on this as I am typing this. What I can do now; if you would not like to wait for a response I would be more than happy to provide you a site credit for the price paid for each of your certificates that are unused, or you may wait to find a response from our Merchant Support team which could take up to five business days. The option is completely yours, we are again happy to accommodate any way that we can. Kind Regards, LocalFlavor Consumer Loyalty Management

The inability to make a purchase due to technical problem is not the norm and also indicated in the terms of service.  a refund on the credit balance is not an option.  credits never expire so you have the ability to use them at any time in the future should you decide there is a deal you do wish to purchase.

Revdex.com:
After a lengthy phone call, and not wanting to spend any further time on this issue, I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is the only thing the localflavor.com will offer.  They have removed the offers for this merchant from their site and will offer the same resolution to others who purchased the certificates from the [redacted], Lancaster, PA .  Localflavor.com should have researched the problem the first time I called to make them aware of the situation.  It would have alleviated much frustration on all sides.
Regards,
[redacted]

We're sorry you were unable to use the deal that you purchased. We've gone ahead and refunded $48.00 back to the card on file. Once certificates are refunded, we cannot reissue or reverse the process. Please allow up to 7 business days for the funds to appear back on your card. Please be aware...

that during peak holiday seasons this time-frame could extend itself up to 10-14 business days.

Good Afternoon, Unfortunately, DealChicken can not refund a payment amount if we did not take in the funds. We have no way of doing so. If you would like a refund for the amount paid ($52.00) to the travel agency you will need to contact them directly. We have refunded you in the amount of...

$168.00 and that payment refund was processed on September 22, 2014. There is nothing further we are able to do again as we did not take in those monies. Kind Regards, DealChicken Management Team

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because: Deal Chicken NEVER notified me that they were not doing business with [redacted] Travel.  It was after I lost one voucher and was losing several more that I contacted them!  It is not my fault that the voucher expired.  I looked at their sister site DoubleTakeOffers- it has NOTHING for the area I live in, [redacted], ME.  So that offer is no good for me.  When I initially contacted them in May, I was told I could not have a credit card refund, so I did accept the credit to my account because I was told when I called that they offer hotel stays frequently.  I have not seen any!!  I have made a purchase since this occurred and the merchandise was horrible- very poor quality, an embarrassing gift to say the least. When I looked at their website yesterday and followed up on 2 offers- both had TERRIBLE reviews online.  Some people did not receive the merchandise they ordered and others said what they did receive was a misrepresentation of what was offered.  Why would I want to waste $129 on junk?  If they no longer have my credit card on file, I can supply them the information!  I am very disappointed that they would sell me $700+ in hotel vouchers, then make it appear as if they did me a favor refunding part of my money to my credit card and part as a deal chicken credit.  I do not want a credit from them, I want my money refunded to a credit card.  I do not want to buy more merchandise from them, I am very unsatisfied with what I have purchased.  I do not want to get credit on DoubleTakeOffers as it has nothing in the [redacted], ME area.  Also, when I look at my deal chicken account, they have a credit card on file already- my AMEX, so I'm not sure why they keep saying they have wiped that information out?    
Regards,
[redacted]

Good Afternoon [redacted], Our apologies. You never confirmed you were wanting the credit therefore it was never applied. We have since taken care of this for you today and your credit of $50.00 is now available in your DealChicken account. Please let us know if there is anything else we may do as we are happy to assist.

Good Morning, We apologize for the delayed response in regards to your emails. We have been severely understaffed and are currently working to rectify that situation. I was able to look into your [redacted] issue for you and did get the amount of $168.00 dollars refunded for you. Please allow...

5-7 business days for the refund to process back to your banking establishment. In regards to the monies that you have paid to [redacted] specifically you will have to go to them for that refund. We have no control over those funds as they were not paid to us. Please let us know if there is anything else we may do to further assist you.

We show that we process your refund request on 6/25/2015. We do ask that you allow 14 business day for that to process.
As long as the original account is open and active the money will go
back into it. If the account is completely closed, the bank that the
account was tied to will issue a refund check to you.

Thank you for contacting LocalFlavor. We apologize that your deal
didn't work out for you. We've gone ahead and applied $30.00 to your
account.
Please note that credits never expire. Credits can be used towards
any purchase on the site and are selected during the checkout process.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
I did contact you in 2012 forwarding you a copy of the email from the business owner stating that she could no longer honor the certificate, which should have then been refunded to me following your refund policy #5.  You refused to refund me then, so I thought I will see when business is back to work.  She never came back,  So I am asking you to do the right thing that you should have done form the being and you haven't offered to do anything.I also find it very suspicious of your business practices that you are refusing to honor the local state laws and hide behind a more lenient federal policy.  This proofs how shady of a company you are.I will be pleased when you offer a credit or refund.
Regards,
[redacted]

We apologize again that this has happened. We've gone ahead and refunded you back the original payment amount on the credit card in which you made the initial purchase. Once certificates are refunded, we cannot reissue or reverse the process. Please allow up to 7 business days for the funds to...

appear back on your card. Please be aware that during peak holiday seasons this time-frame could extend itself up to 10-14 business days.If you have any other questions please reply back to this email, we would be glad to help.

Good Afternoon [redacted], Thank you for contacting LocalFlavor. We apologize that your deal didn't work out for you. We've gone ahead and applied $10.00 to your account.Please note that credits never expire. Credits can be used towards any purchase on the site and are selected during the...

checkout process. Please follow these steps when you are ready to use the credit:1.) Sign in with your username and password on www.localflavor.com 2.) Find the deal you want to buy and click "Buy Now" 3.) Select the quantity that you want to buy and click "Checkout" on the bottom right-hand corner 4.) On Step 2 you can click the drop down menu for Site Credit and then hit "Apply" to apply towards this purchase. 5.) The credit will subtract from the grand total and you should be good to go!To review a full list of the credits on your account, please click on the link below:https://www.localflavor.com/account/referralsIf you have any other questions, please let us know as we would be more than happy to help. Regards, LocalFlavor Consumer Loyalty Management

Good Afternoon, We apologize for the difficulties that you have been experiencing. I have taken a look into this and every voucher we sell goes automatically to your DealChicken account. It is correct that we also always send a copy to your email account, however DealChicken cannot control the...

SPAM filter on your email and therefore is not able to ensure safe delivery; hence why we also place all vouchers in your DealChicken account immediately. Furthermore I did look specifically look into this deal and it does state that a maximum if 2 people are permitted on the flight and singles will be paired if necessary. This is stated on the deal before you purchase it.[redacted]Once you located the voucher our direct contact number is stated on it as show below:[redacted]Furthermore we do also have a Contact Us tab on our website which does also give our correct email address:[redacted]Our apologizes that you are not satisfied with the deal that you purchased, however all of the information that you are disputing was made very clear on the deal before you purchased the deal. This request is outside of our 14 day refund policy and we will not be able to refund it. Please let us know if there is anything else we may do to further assist you as we are happy to help.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. They asked me for my preference regarding a site credit or using the merchants Niagara Falls location. I want to receive the site credit.
Regards,
[redacted]

Good Morning [redacted], Thank you for your patience. We have been extremely busy and apologize for the delay. We have pulled both of your emailed tickets from our queue. [redacted] is in fact closed and we were notified on April the 20th. We have credited you back for the certificate purchased...

in December. These site credits never expire and can be used on any future purchase on our site. As for the certificates that you purchased in March, those funds have been refunded back to the credit card they were originally purchased with. You should see those funds back in your banking account in up to 14 business days.Site Credit: $10.00Refunded Amount: 20.00Please let us know if there is anything else we may do to further assist you as we are happy to help.Regards, LocalFlavor Consumer Loyalty Management

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because:This was because of localflavor  website issues that I could not make a purchase with my credit which has been sitting there for over a year.  There are not very good dealsoffered by this company as  shown by the lack of purchase on my part for so long.  I will spread the word to everyone I know and on Yelp what kind of customer service this company offers in regards to their website error so the customer  is SOL.  Poor excuse for a business.  I hope many people read this too before doing business with Localflavor.I still want the $25 I have sitting in my account that I can't use.
Regards,
[redacted]

A refund was processed for customer on 6/9/15 and can take up to 14 business days.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because:When I purchased the item some years ago, I did in good faith that I would get a quality item. When the earringsarrived broken and returned, a credit was applied.  It was not my fault the company changed from DealChicken to LocalFlavor and no longer included deals or outlet items available to me. I don't travel to other states and I have no relatives or friends that I would purchase gifts for in other states.  It is my money and while it is only $15, it is money I am owed.
Regards,
[redacted]