Coby Electronics Corp.

Review: I have a Coby LED4026 that has stopped working due to a lightning strike. I took the television to a repair shop and they determined that I needed a new mainboard. I contacted Coby to get a part number so I could purchase the part. I first tried by phone at ###-###-#### and there is an automated message that says, "For service or support, please visit CobyUSA.com." and hangs up. I have also called that number and gotten only a busy signal. I also called their New York headquarters which went to a voicemail box that was full. I even tried calling their Canadian support number and got the same response--nothing. I sent an email to "[redacted]" on 7/**/2013:

Hello,

I have been trying to call for the last three days to consumer care and either get a busy signal or a message that says, “For service or support, please visit Cobyusa.com” and the call disconnects. I have called four different numbers and haven’t been able to get in touch with someone on any of them. Please have someone make sure that your call system is working properly.

In any case, I am trying to find out if I can purchase a television part. I need the main board for the Coby LEDTV4026 since my television was struck by lightning and the part was damaged. Please let me know how I can purchase this part from Coby, or at least get a part number to purchase it somewhere else. Neither myself nor my television repairman have been able to find the part online. Please assist.

Thank you!

..........................

I got no response, so I sent the second to "[redacted]" on 8/**/2013:

Please, I have been trying to call and email for weeks and have not gotten any response from Coby.

Is there really no customer support for this company? I am beginning to doubt buying from Coby in the first place.

I really need assistance with my issue.

............................

I have also been calling their "Customer Service" number throughout this time but it has been nearly two months and I have gotten no response. I am extremely disappointed in this lack of any type of service, and I have seen through online forums that many people get the same treatment. I only wanted a part number so that I could repair my television. Right now I am short a television because of Coby's failure to provide any customer support.Desired Settlement: I want to be contacted by Coby with the part number and where I can purchase it. It would be nice if they could offer a discount for the massive inconvenience they have caused me since I have been trying to contact them for nearly two months and they have completely failed in responding to any of my calls or emails.

Consumer

Response:

At this time, I have not been contacted by Coby Electronics Corp. regarding complaint ID [redacted].

Sincerely,

Review: Well, I purchased 4 Coby tablets 3 at HHGreg. Than another one about 2month later online at Walmart online store. I was very happy with my purchase, until one broke. The person I spoke with explain to me some of reason they will except your tablet back for repairs and replacement.It cost about $8.00 for shipping and along with the tablet I was instructed to send in a $15.00 dollar money order (around April/2013). I have not heard from the company. Shortly afterwards I had an problem with a second one. I was under company warranty for the particular repair (first 30 or 80days) But still under warranty for 1 year of purchase. I was not able to talked to a live person as before. They redirect you to a website to leave a email. But for some reason my Emails did not go thru. So at this point I can not get in touch with them by phone or Email.. I and so upset and feel like they stole from me, especially since I sent them a $15.00 dollar money orderDesired Settlement: To replaced the tablet I mailed in, and the shipping, and my $15.00 dollar money order(because they taken to long). And also contact information for my second tablet that's in need of repair. The other Two is working fine.

Review: In June of 2013 I shipped my tablet to Coby Consumer Repairs in [redacted] for warranty repairs. I have sent numerous emails requesting status for repairs with no response. The repairs were to take 6 - 8 weeks. I have called many times and have been sent to voice mail with no responses from my messages. I sent $15.00 for return shipping as well.Desired Settlement: I would like for the repairs to be made & sent back to me.

Consumer

Response:

At this time, I have not been contacted by Coby Electronics Corp. regarding complaint ID [redacted].

Sincerely,

Review: I have a Coby Kyros tablet that is still under the manufactures warranty. The unit is not charging. I would like to send the tablet in for service but I cannot get in touch with Coby via phone, email or internet.Desired Settlement: Product replacement or refund.

Consumer

Response:

At this time, I have not been contacted by Coby Electronics Corp. regarding complaint ID [redacted].

Sincerely,

Review: In August of 2013, I purchased a Coby Kyros MID1065 tablet from Newegg.com. Never had any problems with it all. Always worked great. It lasted about six months, it just won't turn on after charging on Jan. [redacted] 2014, and I've tried calling and accessing the website with no success. My warranty is good for a year, and I have no way of getting my device checked out since it isn't working. I paid $205 for this tablet and now that it's malfunctioned I can't even talk to anyone about troubleshooting. I have no clue on what's going on. Phones don't connect to a person or allow to leave a message and website just displays company logo with no links on page.Desired Settlement: I purchased the product and was given a one year warranty, so that warranty should be honored by the company instead of just ignoring them and leaving no way to contact them. I would like another unit or a cash refund if possible.

Review: I purchased a Coby tablet & now I'm unable to even speak with a customer service provider.Desired Settlement: I Just Want My Tablet Fixed.. It Skips And Needs To Be Resest..But I Have No 800 Number To Contact Them

Review: I purchased a Coby tablet for my daughter for a Christmas gift in 2012. She received the gift and enjoyed it for 1 month until she accidently broke the touch screen with her elbow. Icalled Coby to request instructions to return for repair. They said the cost would be $55.00. Okay, I paid the money and mailed the tablet back to them for repair. It took three months for them to return a new tablet to me. Upon receiving the "new" tablet, it did not work. I called them again and they responded in saying mail it back at no charge and we will exchange it. okay. I did. That was 4 months ago and I am yet to received any status on it and certainly no tablet has arrived at my home. This will be the very last Coby product I buy and I will certainly not advertise for them. I will explain to folks what has happened to me. This is not a good business customer service.Desired Settlement: I think it is time for them to mail out my tablet AND give me a refund. This is ONLY the end of June! Way toooo long.

Consumer

Response:

At this time, I have not been contacted by Coby Electronics Corp. regarding complaint ID [redacted].

Sincerely,

Review: The MP3 player ([redacted]) I received as a gift was defective; jacks would not fully fit into the receptacle. On 4/*/13 I talked with [redacted] @ Coby and followed her directions to return the item with note, $6 mail order for return postage, proof of purchase to Coby and item would be returned in 6 to 8 weeks. From 6/** till today 7/*, I have tried to contact the company eleven times, using at least 4 different numbers, and have yet to reach a person on the phone to see where my player is. It has been almost three months since I sent it in to them.Desired Settlement: That I receive my repaired item back.

Consumer

Response:

At this time, I have not been contacted by Coby Electronics Corp. regarding complaint ID [redacted].

Sincerely,

I have been trying without success for four months to resolve this and have not heard anything from COBY. They do not answer phones, either. I will not purchase another COBY product. [redacted]

Review: I purchased a coby tablet through the QVC shopping network last year without product coverage for damages. Since the purchase the tablet dropped on several occasions accidently which caused it to have a number cracks on the face. Not having insurance coverage for damages to replace it I called coby electronics to see if there was something I could do to get it replaced.I was told to return the item along with a $45.00 money order to Coby Tablet returns [redacted]. I returned the item on June *, 2013. I called to followup on the status of the returned item about a month and two weeks after I returned it and was told that it hasn't been processed yet to call back in another two weeks. I called again and was told that the order was in the computer but there was do shipping information because the company downsized and didn't have enough operators to process the order. I called a week later and was told there was no information again to call back in a week.I called today 7-**-13 and was told that there was no information available that the company didn't have any information and didn't know when it would be available. I just want them to send me the item back and refund my money it's going on two months and I still don't have my tablet.Desired Settlement: I either want the item replaced in a timely manner or returned with the money order.

Review: Received a Coby Kyros Tablet for Christmas (12/**/2012) in April of 2013 (3 months later) the tablet stopped working. The tablet was returned with the promise it would be shipped back in 6 weeks. The tablet was sent in for repair or replace on 05/**/13. I have called numerous times and the first time the rep told me that it was actually being worked on. The second time they could not locate it, the third time they said it was scheduled to be shipped on 07/**/2013 but due to the [redacted] of July holiday it would be shipped on the [redacted] of July. After waiting a week and a half I was told that there was no information due to them not having any updates in their system since the [redacted]. Now I can't reach a person and I can's get any replies to emails or phone callsDesired Settlement: I would like to see this business take a better approach to their products and customer service. I would like to have the amount I paid in full along with finance charges. I will not buy another Coby product nor do I want to own one. I have several coby products that I will be replacing with better products.

Consumer

Response:

At this time, I have not been contacted by Coby Electronics Corp. regarding complaint ID [redacted].

Sincerely,

Review: I purchased my Coby tablet from Best Buy back in January 2013, which was defected and since it was after store return policy I called Coby Support and ask to process under my 1 year warranty. On May *, 2013 I paid to expedite my tablet and was given ETA of 4-6 weeks for either a replacement or a new one. Well that was a untrue since I still have not received anything. I've been calling their call center in TX (###-###-####) over the last couple of months. Also was provided the following numbers (###-###-####, ###-###-####, ###-###-#### and lastly ###-###-####) but no one answers any line only a voice message directing you to go on [redacted]. They blame it on some new warehouse but is that how a company treats their customers. I provided tracking number from my USPS receipt but your company was unable to find tablet until 6/**/13. Finally I thought that the ball was rolling but I still have not received my replacement tablet or a new one. I've made over 15+ calls up until today. This is unbelievable how you they treat their customers so I asked to speak with a manager. I spoke with a [redacted] who said he's waiting on a tracking sheet. But feel I'm told whatever to get me off the phone and on to the next call. With the new technology why would your employees be waiting for a piece of paper. You need to update your system and how work with up to date tracking information. I hope this gets some attention or escalate it to whoever can give me concrete information. All I want is my tablet fixed and I know there may not be anything. I rather put it in writing of my distaste with your company so far. If there is any compensation for my aggravation and time spent and money let me know. But this makes me feel I should have gone to your competitor. Most of them have actual stores you can walk in to fix issues versus mail order for replacements. I've sent 3 emails to both their customer & technical support and now there toll free number and direct numbers routes you the website. As of yet I still have not received my replacement.Desired Settlement: All I want is my replacement tablet #MID9740 or better since it's been nearly 2 months and I have yet to hear or receive anything.

Consumer

Response:

At this time, I have not been contacted by Coby Electronics Corp. regarding complaint ID [redacted].

Sincerely,

Review: Contacted the company due to their product breaking after 6 months. They send the warranty will cover the product, and they will ship out a label in order to ship the product back to them.

After waiting 4 weeks and not receiving a shipping label I tried to contact the company both through email and telephone. Have not gotten any type of response to any of my messages.Desired Settlement: I would like for my TV to either be repaired or replaced.

Review: SUBJECT: COBY PRODUCTS, SUPPORT AND RETURNS...READ THIS

DO NOT BUY ANY COBY PRODUCT, EVER.

UPDATE: It is August *, 2013. This is almost 90 days since my return for exchange. Now they route all calls to a website. More stalling and stealing. Called again, today, 1 August. NO MORE CS call center! No answer at ANY number. No box for messages. No one. THIS IS A RIP-OFF.

---------------------------------

Read what has happened to me on a standard product return and ask yourself if you need this low-grade music products (purchased on [redacted]) causing you the same incredible hassle. They have never e-mailed or called me about any aspect of my return or replacement.

Overview: Since May [redacted], 2013 when I returned a Coby product they have given me the most ** runaround ever. Not only do their [redacted]-produced products breakdown easily, but just try to return them!!!

Here is what has happened to me since May [redacted].

(Below this timeline is the letter I sent with the $6.00, [redacted] receipt and the product to Coby. Here is the ** this POS company has done to me since.)

Sent Letter May [redacted]. Timeline that followed:

Called Coby -- two numbers ###-###-#### and ###-###-#### that are both stonewalls. Then FINALLY got CS (customer service - a call center not connected with corporate, or factory or return warehouse)

1) Called a week after mailing to ask if they got the return. They had to move. Will take a month to move out to California so the boats from China can deliver these products and they can make more money than from Knowlton, Georgia with reduced shipping. Call back in a month.

2) Called one month later they have to close for inventory of new factory. Call back in two weeks. They also said the replacement of the item will be delayed because of shipping from CAL to FL.

3) Called two weeks later. The person in charge of reading the CS requests about my status is now on vacation. They don’t know exactly when she will be back. Call next week.

4) Called next week and the women who processes the requests is nowhere to be found. Call back. “They are really trying to help.”

5) Called last week to check status and they tell me the product is on back order since October!!

5) Called yesterday to see if any progress put in three request to upgrade. I told them I didn’t care if the color is pink about now. They said “they are doing all they can.”

6) At about the 10 week mark, today, I called and was told I was suppose to call corporate:

###-###-#### and talk to someone named [redacted] at [redacted].

Not valid.

Or call [redacted].

Not valid.

Dialed O for operator.

No operator.

Told to dial O to leave message.

Mailbox full.

7)Then I was suppose to call corporate at this number: ###-###-#### and talk to the same [redacted] at [redacted].

No answer at [redacted].

Dialed O.

No operator.

8) Called CS back and they told me “they were doing all they can.”

9) Called today, 1 August. NO MORE CS call center! No answer at ANY number. No box for messages. No one. THIS IS A RIP-OFF.

Now I am going to do all I can:

DO NOT BUY ANY COBY PRODUCT, EVER. INVESTIGATE the [redacted].

In addition, I have already filed complaints wit the Sate of Fl, Division of Consumer Services, and the Revdex.com of Cal and FL.

--------------------------------------------

HERE IS MY ORIGINAL RETURN LETTER

* May, 2013

Coby Electronics Corporation

Technical Support [redacted]

###-###-####

RE: Return of Model# 620-8GBRed MP3 Player for Replacement.

Coby TS:

I have owned two Coby MP3 Players. My current is the 620 8GRED and while I enjoy it and it seems to come on, the head sets ALWAYS start distorting or just don’t make contact.

They just do not seed properly and I usually never get anything, let alone clear sound.

I deleted all the personal music and stuff so it is empty.

I have tried multiple brands of headsets and plugs (especially Coby) and it his cost me more than the players!! None of them work.

Both players still don’t work. I threw the 601 into the Atlantic out of frustration and bought the 620. Now it is doing the same thing. I have to adjust and adjust and it still distorts at the plug-in no matter if it straight or L-shaped Plug.

Coby CS told me to send this, my address/phone below, my [redacted] receipt (6 months old), the player Coby model#620 8GBRed, and a $6.00 M.O. addressed to Coby.

Sincerely,

[redacted]Desired Settlement: I want that player, or an gratis upgrade for my hassle, Coby to apologize and be investigated for fraud. They have scores of lawsuits and complaints active even now!!

Review: Hello,

I received a TV from the company Coby as part of a promotion that was being run by Sleepy's when I purchased a bed from Sleepy's in Sept. 2012. The TV is no longer working and it has been less than a year that I've had it. I tried numerous times to contact them regarding this issue and there is no response to my emails and I cannot get through on the phone numbers listed for them. Here is a copy of the email that I sent to them on 7/**/13. I followed up on 7/**/13 and then again on 7/**/13. I emailed them at [redacted] and also emailed at [redacted]. I also "dropped them a line" on their own website and no response. Can someone please help me to resolve this issue?

Thank You.

The model# is TFTV3229.

Hello,

I got this TV in Sept. 2012 and there is no picture, only sound. Please advise how this can be rectified.

I tried calling [redacted] and no operator answered and the operator’s vm is full. Then I tried to call [redacted] which is constantly busy. I tried calling [redacted] and the number is not in service even though it was left on the recording of the first number I called. Then I tried calling [redacted] and no operator answered and her vm is full. I sent an email earlier today and no reply back. I need a response or I will be reporting this company to the Revdex.com as I feel like I am being given the run around with all of these different/invalid phone numbers and I cannot speak with a live person. My phone# is [redacted] and my email address is [redacted]. Also, your website says that your hours of operation are M-F 9am – 9pm EST but the recording on the phone says it’s M-F 8:30am – 5pm EST.

Thank You.Desired Settlement: I would like a replacement TV.

Consumer

Response:

At this time, I have not been contacted by Coby Electronics Corp. regarding complaint ID [redacted].

Sincerely,

Review: Contacted customer service in April with tablet defect. Was instructed to return to company with a $15.00 money order for return shipping. Sent by ups on April [redacted] 2013 and they received it on May [redacted]. Called to follow up 2 weeks later and check status or repair request. Was told to allow 8 weeks from date received. Called again second week of July and was told to allow additional time. I notified the customer service rep at that time that I was moving at the end of July and was concerned about receiving my shipment. CSR took my new address information and stated he would check into my order for service and would call me back. I asked that they leave a message on my home voicemail and was told that they would. I never received a call back. I have sent at least 2 e-mails to their company and also left a phone message on the CEO voicemail asking for assistance. I still have not received any responses. In the past 2 weeks I have called every day and can not reach anyone. The customer service phone number is now no longer in service and I can not leave another voicemail message because all mail boxes I can get to are full.Desired Settlement: I would like to have a repaired or replacement tablet delivered as originally promised and need to have it delivered to my current address. The telephone number has remained the same. New address has been provided in the Revdex.cominformaion request.

Review: I called Coby back in June 2013 to ask where to send my sons kyros tablet, it wouldn't turn on and we only had it 2 months. They gave me the [redacted] address told me to put in the box a letter explaining the problem and not to worry about shipping. Just mail it to them it would take 6 weeks to get back to me. I have tried calling the number on the website and when you call all it says it go to website, then website gives you the same number and you can not reach anyone there are no prompts you can't even press a number it hangs you up. I have emailed technical and consumer on thier site 6 times left my phone number address and still nothing no call not even an email. It is now August [redacted] and nothing. My son ask me everyday because he counted the weeks down. He waits by the mail and nothing. They truly ripped me off and ad no intentions of sending me back a fixed tablet. Poor service poor quality.Desired Settlement: I just want the replacement customer service said I was entitled too in June. This is so wrong of them.

Consumer

Response:

At this time, I have not been contacted by Coby Electronics Corp. regarding complaint ID [redacted].

Sincerely,

Review: I purchased a coby tablet August **, 2012 it wasnt charging at all..I sent it back to coby after 2 months and waited for 4 months to recieve my replacement..the replacement tablet also was not powering on so I returned it June [redacted] 2013..I have not recieved my tablet and I am unable to contact anyone by phone and all my emails went unanswered..I understand they are out of business so it is safe to say I am out a table which was for my son and for his school..I am hoping this can make a difference..Desired Settlement: I would like either a new tablet or a full refund including shipping costs

Consumer

Response:

At this time, I have not been contacted by Coby Electronics Corp. regarding complaint ID [redacted].

Sincerely,

Review: I purchased a Coby Tablet for my husband in December 2012. In June 2013 the

tablet displayed a white screen, so I called the Coby USA Consumer Service

hotline. The tablet is under warranty. Coby USA [redacted] emailed me information on where to send the tablet (Coby Returns, [redacted]) for repiars / replacement. The

instructions also stated that I needed to send a $15.00 money order to cover

the cost of shipping the tablet back to me once repaired. At 3 weeks, I

called the Consumer Service number (###-###-####) that I had initially

called to get an update on the repairs. I was told the order had been

processed and due to being shut down for inventory, no orders had been

shipped out and they were hopeful to resume shipments the following week

(July **, 2013). It was at this time I was told it would take 4-6 weeks for

repairs / replacements to be processed. At 6 weeks, I called back to the

same Consumer Service number and the options had changed. You can no longer

reach a live person and the recording refers you to the website,

[redacted]. I then emailed back [redacted], the [redacted] I

spoke with when I first encounterd the warranty issue with the tablet, he

emailed me back and also referred me to the website. It appeared as if he

did not even read my email as he did not respond to any of the questions I

had nor did he refer me to the proper person / department as I requested. To

date (8/**/13), it has been 8 weeks and I still have not been able to reach

a live person and have not received the tablet back. I researched other

phone numbers in the company in hopes of reaching a live person that could

help me. I called the Corporate Headquarters in New York (###-###-####) and

dialed the operator of the company. You cannot leave a message as the

mailbox is full. I decided to look up the CEO of the company and call him, a

[redacted]. I was able to leave a message on his voice mail, however at

this time, the message has gone unanswered and the call is unreturned. I

checked to see if the money order had been cashed and as of 8/**/2013, the

money order has not yet been cashed.Desired Settlement: I would like the tablet returned and in working order, or a cash refund of the product so I can go and get another one.

Consumer

Response:

At this time, I have not been contacted by Coby Electronics Corp. regarding complaint ID [redacted].

Sincerely,

Review: I purchased a tablet in November 2012. By May 2013, it was broken. I called Coby, and they explained that it was still under warranty. If I returned it, we would be given a replacement. I returned the tablet with all required packaging and information along with a $15 money order by UPS on June **, 2013. I called on July *, 2013, and was told it takes at least 8 weeks to receive a replacement. On September *, I tried calling every number available for the business I could find on the Internet. They either disconnect immediately or redirect to the website. The website will not accept emails, and their [redacted] page is outdated. This is obviously a scam to get the product back and resell it without reimbursement.Desired Settlement: I want a refund for the purchase price and and my $15 money order. In total, $90.

Consumer

Response:

At this time, I have not been contacted by Coby Electronics Corp. regarding complaint ID [redacted].

Sincerely,

Review: I send my tablet for service since may 2013 called them numerous times was told my replacement tablet was ready to be send to me but I have not received it, tried calling but the number is not working any more, and the email address is not working any moreDesired Settlement: to get my tablet back repaired

Consumer

Response:

At this time, I have not been contacted by Coby Electronics Corp. regarding complaint ID [redacted].

Sincerely,