Coby Electronics Corp.

Review: I purchased a coby tablet August **, 2012 it wasnt charging at all..I sent it back to coby after 2 months and waited for 4 months to recieve my replacement..the replacement tablet also was not powering on so I returned it June [redacted] 2013..I have not recieved my tablet and I am unable to contact anyone by phone and all my emails went unanswered..I understand they are out of business so it is safe to say I am out a table which was for my son and for his school..I am hoping this can make a difference..Desired Settlement: I would like either a new tablet or a full refund including shipping costs

Consumer

Response:

At this time, I have not been contacted by Coby Electronics Corp. regarding complaint ID [redacted].

Sincerely,

Review: I purchased my Coby tablet from Best Buy back in January 2013, which was defected and since it was after store return policy I called Coby Support and ask to process under my 1 year warranty. On May *, 2013 I paid to expedite my tablet and was given ETA of 4-6 weeks for either a replacement or a new one. Well that was a untrue since I still have not received anything. I've been calling their call center in TX (###-###-####) over the last couple of months. Also was provided the following numbers (###-###-####, ###-###-####, ###-###-#### and lastly ###-###-####) but no one answers any line only a voice message directing you to go on [redacted]. They blame it on some new warehouse but is that how a company treats their customers. I provided tracking number from my USPS receipt but your company was unable to find tablet until 6/**/13. Finally I thought that the ball was rolling but I still have not received my replacement tablet or a new one. I've made over 15+ calls up until today. This is unbelievable how you they treat their customers so I asked to speak with a manager. I spoke with a [redacted] who said he's waiting on a tracking sheet. But feel I'm told whatever to get me off the phone and on to the next call. With the new technology why would your employees be waiting for a piece of paper. You need to update your system and how work with up to date tracking information. I hope this gets some attention or escalate it to whoever can give me concrete information. All I want is my tablet fixed and I know there may not be anything. I rather put it in writing of my distaste with your company so far. If there is any compensation for my aggravation and time spent and money let me know. But this makes me feel I should have gone to your competitor. Most of them have actual stores you can walk in to fix issues versus mail order for replacements. I've sent 3 emails to both their customer & technical support and now there toll free number and direct numbers routes you the website. As of yet I still have not received my replacement.Desired Settlement: All I want is my replacement tablet #MID9740 or better since it's been nearly 2 months and I have yet to hear or receive anything.

Consumer

Response:

At this time, I have not been contacted by Coby Electronics Corp. regarding complaint ID [redacted].

Sincerely,

Review: I called Coby back in June 2013 to ask where to send my sons kyros tablet, it wouldn't turn on and we only had it 2 months. They gave me the [redacted] address told me to put in the box a letter explaining the problem and not to worry about shipping. Just mail it to them it would take 6 weeks to get back to me. I have tried calling the number on the website and when you call all it says it go to website, then website gives you the same number and you can not reach anyone there are no prompts you can't even press a number it hangs you up. I have emailed technical and consumer on thier site 6 times left my phone number address and still nothing no call not even an email. It is now August [redacted] and nothing. My son ask me everyday because he counted the weeks down. He waits by the mail and nothing. They truly ripped me off and ad no intentions of sending me back a fixed tablet. Poor service poor quality.Desired Settlement: I just want the replacement customer service said I was entitled too in June. This is so wrong of them.

Consumer

Response:

At this time, I have not been contacted by Coby Electronics Corp. regarding complaint ID [redacted].

Sincerely,

Review: Received a Coby Kyros Tablet for Christmas (12/**/2012) in April of 2013 (3 months later) the tablet stopped working. The tablet was returned with the promise it would be shipped back in 6 weeks. The tablet was sent in for repair or replace on 05/**/13. I have called numerous times and the first time the rep told me that it was actually being worked on. The second time they could not locate it, the third time they said it was scheduled to be shipped on 07/**/2013 but due to the [redacted] of July holiday it would be shipped on the [redacted] of July. After waiting a week and a half I was told that there was no information due to them not having any updates in their system since the [redacted]. Now I can't reach a person and I can's get any replies to emails or phone callsDesired Settlement: I would like to see this business take a better approach to their products and customer service. I would like to have the amount I paid in full along with finance charges. I will not buy another Coby product nor do I want to own one. I have several coby products that I will be replacing with better products.

Consumer

Response:

At this time, I have not been contacted by Coby Electronics Corp. regarding complaint ID [redacted].

Sincerely,

Review: I mailed my Coby Kyros 7 inch Tablet to be serviced with a $15.00 money order which was cashed to be serviced. I was told 6-8weeks before I would receive it back. I called and was told the warehouse hasn't updated the system, I called again it was an automated system to email. I emailed and still no response. It is now September and I find out it was bought by gordon Brothers Group; I call them and was told to leave a message on answering service that says they are not responsible for Coby's prior business. I am out of the money I spent for the Tablet as well as the Tablet itself.Desired Settlement: I would like to be refunded for the cost of the tablet, the $15.00 money order and the shipping expense to have it sent to GA to have it repaired.

Consumer

Response:

At this time, I have not been contacted by Coby Electronics Corp. regarding complaint ID [redacted].

Sincerely,

Review: I purchased a coby tablet through the QVC shopping network last year without product coverage for damages. Since the purchase the tablet dropped on several occasions accidently which caused it to have a number cracks on the face. Not having insurance coverage for damages to replace it I called coby electronics to see if there was something I could do to get it replaced.I was told to return the item along with a $45.00 money order to Coby Tablet returns [redacted]. I returned the item on June *, 2013. I called to followup on the status of the returned item about a month and two weeks after I returned it and was told that it hasn't been processed yet to call back in another two weeks. I called again and was told that the order was in the computer but there was do shipping information because the company downsized and didn't have enough operators to process the order. I called a week later and was told there was no information again to call back in a week.I called today 7-**-13 and was told that there was no information available that the company didn't have any information and didn't know when it would be available. I just want them to send me the item back and refund my money it's going on two months and I still don't have my tablet.Desired Settlement: I either want the item replaced in a timely manner or returned with the money order.

Review: I purchased 4 mini tablets from this company in March 2013, in May 2013 three of them broke, I contacted them and asked them what to do they told me I had to mail them back to them for repairs. I was responsible for the shipping and handling charges so I paid the U.S. Postal Service to ship them to Coby and paid 45.00 to Coby Electronics for return shipping back to me in order for them to be fixed. I sent them along with 45.00 money order on June **, 2013, I tracked them to be delivered on July [redacted] in Carson California. I have tried over and over to contact this company regarding my tablets with no avail. I have called the numbers on the web site ###-###-#### over and over again it says go on the website, then I emailed them at least 3 times and never gotten any answer. I want to know what happened to my tablets and when will I get them back or my purchase price for them back. Plus my return shipping costs.Desired Settlement: I would like my tablets repaired and replaced. Or a refund of my purchase price including shipping and handling.

Consumer

Response:

At this time, I have not been contacted by Coby Electronics Corp. regarding complaint ID [redacted].

Sincerely,

Review: I purchased a coby kyros 7" multi-touch tablet model PT002 on November **, 2012 through the fingerhut corporation as a Christmas present for my daughter, I even purchased the two year warranty for the tablet, around may of 2013 the port where you plug the charger broke and the tablet could no longer be charged, I contacted fingerhut's insurance company and the informed me that their warranty starts only after the manufacturers one year warranty was over and that I would have to contact coby to send the tablet back to them. I contacted coby and was instructed to send my tablet along with a $15 money order to [redacted], so I did that and waited the 4 to 6 weeks that I was told that it would take for me to get the tablet back and of course I didn't hear anything so I contacted the company and I was told that the savannah company closed down and moved to California but my tablet was due to be shipped that next Monday, when I called back two weeks later I was told that my shipment wasn't in the system and I should call back next week to check if it was in the system, this went on for a month or two until I called one day and the voice message instructs you to go to the website and email consumer care which I did twice and who I still haven't heard anything from, and the other phone number was constantly busy and now it has a disconnected message. I am so disappointed in the service that I have gotten from this company that I don't even think I want another tablet from them I just want the $139.99 that I paid for the tablet so I can get one from a more reliable company.Desired Settlement: I would like a full refund for the price that I purchased the tablet for from fingerhut.

Consumer

Response:

At this time, I have not been contacted by Coby Electronics Corp. regarding complaint ID [redacted].

Sincerely,

Review: Hello,

In December 2012 I bought a tablet from Coby Electronics in New York. I received the tablet just after New Years. I am college student and I used this tablet a lot in my class work. It work perfectly fine until about 5 months later when all of the sudden my screen went completely white. I sent it in at the end of May, when it was still under the 1-year warranty, along with $15 dollars. It was received on June *, 2013 at the Coby warehouse to be reviewed. In the letter that I received in the box with my tablet it says "...it will take up to 4- 6 weeks to be returned." I had called around the beginning of July to see where my tablet was and I was first treated extremely poorly by the customer service representative and was told that I should be getting my tablet back very soon but they didn't know where it was. A week later I called back wondering the same thing and was told a different story about how I will not get it back for 8 more weeks. I was getting more and more upset about this. So I waited a few more days and called again and got a different story a third time but was told by this person that the company decided to take 3 weeks off from shipping anything out in July without contacting any of thier customers or putting it on their website. I was also told that day to call back on August [redacted] to see if my tablet was shipped yet or not. So I called the customer service number that I had called the previous times, ###-###-####, and I got a recording saying I should go to [redacted] to get help. I have now waited until the 9th week and still can't get a hold of them, even through email. I have come to the conclusion that I probably will not be getting my tablet back and my $15 dollars was taken for no reason. I decided to call my other warranty company yesterday and they tried to help me by calling the numbers too. On one of the calls they did they got a Case IH dealership in [redacted] (###-###-####). Even trying to call the "NY local" number (###-###-####) does nothing. Their [redacted] page is also full of complaints. One person posted that they sent in the warranty in April and still hasn't seen their product back at all and this company isn't doing anything.Desired Settlement: In the outcome of this I would like to know why my tablet hasn't been send back to me. Also I would either like to get my broken tablet back with my $15 I sent with it. Or even better a new one since its broken and I can't use it.

Consumer

Response:

At this time, I have not been contacted by Coby Electronics Corp. regarding complaint ID [redacted].

Sincerely,

Review: I purchased my 40" flat screen tv in March of 2012, I was quite excited with it, great picture quality and such, by the end of 2012 my tv quit working all together, wouldn't power on at all. I knew I had a one year warranty, so I contacted Coby's service and warranty department. The gentleman that I spoke with walked me through the steps of trying to get the tv to turn back on, but it didn't work. He stated to me that he would have a NEW tv sent out to me since I hadn't had mine for a year. I thought wow this is great customer service. So I waited for the new TV, so I could send the defective unit back in the that box. It finally came in January or February of 2013, not exactly sure of the month. I plugged it in and it worked great!! I was excited to have a working tv. I noticed that it was a refurbished unit and not a brand new one, but figured it was all good this company wouldn't send me a bad unit that was going to expire again. Well, I was soooooo wrong, it quit working on May [redacted] of 2013 and hasn't worked since!! I have made several attempts to contact this company, by phone and e-mail, with no results or responses. I am tired of being ignored, people should not spend their hard earned money on something for it to not last.Desired Settlement: I would like a brand new TV or my purchase price back so I can get another quality brand television

Review: I purchase a Coby television June 2013 from QVC. The TV stopped powering on in October 2013. I contacted QVC they told me the warranty they had on the tv was only 3 months so I should contact coby. I have been calling all the phone numbers listed for coby and never received a response. I also try emailing no response. So could you help me in which direction to go.Desired Settlement: Refund for any cost occurred during repair and the inconvenience of not having a television for a desired period of time.

Review: We purchased a Coby 32" LCD TV on 11/**/12 from the [redacted] store located at the [redacted] training center reserve base located in [redacted], **. The model number for the TV is: TFTV3229 and the serial number is [redacted]. The TV stopped working in May, it had no picture. We looked in the owner’s / warranty manual and called Coby consumer technical support for instructions. The Coby representative said to take the TV to a TV repair place and to have the repair place email Coby with what part(s) were needed to repair the TV and that Coby would send them the parts for free as the TV is under warranty for parts. We took the TV to a repair shop (Advance Electronics; [redacted]). They stated that they don't work on Coby TV's. I told them that we talked to Coby and they said once the problem is found to just contact them for parts and that they would ship them out for free. They looked at the TV and determined that the main board went bad. Advance Electronics sent an email on June [redacted] to Coby requesting part (Main board). On 06-**-13, Advance Electronics contacted us and advised that they had sent an email to Coby on June ** requesting the main board for the TV and had not got a response from Coby.

After getting off the phone with Advance Electronics, I called the Coby ###-###-#### consumer care phone number and told them that we had taken our TV to Advance Electronics to get it repaired and that they had sent an email to Coby on June [redacted] requesting the main board and that Coby had not responded to the email. The Coby Representative asked for the phone number of Advance Electronics and said that he would contact them to have them fill out paperwork needed for the part. Advance Electronics contacted us about an hour and a half after getting off the phone with Coby and said that Coby was going to replace the TV and to come pick it up. We picked up the TV. They also gave us a copy of an email that was sent to them from [redacted] at Coby stating to return the product. The email stated: Authorized Return. 1) Return the product to the below address: Coby Electronics Attn: Warranty Returns; [redacted]. 2) Include a copy of the email. 3) provide a Money order for the parts (s), return shipping and the labor in the amount of $30.00. 4) include in the note your full name, address, telephone number and email.

After picking up the TV from Advance Electronics, I drove over to the Coby warehouse in [redacted] since it is only 16 miles from my house figuring that I could hopefully drop off the broken TV and exchange it for a new one. After arriving at the warehouse I spoke with a gentleman inside. I told him that I had a TV in the car that Coby was going to replace and showed him the email from [redacted]. He said that he didn't know anything about this, that they don't accept walk-ins, only shipped items from FedEx and UPS, and that he would need to contact [redacted] for further information like a return confirmation number which was not on the email from [redacted] (there is no mention in the email from [redacted] that the TV had to be shipped to the [redacted] Warehouse. It just said to return the TV to the warehouse). I left my phone number with the gentleman at the warehouse and he made a copy of the email from [redacted]. When I got to work later that afternoon, I emailed [redacted] regarding what I had found out after visiting the [redacted] warehouse. I checked my email on the morning of June [redacted] and did not have a reply from [redacted]. So I called Coby and was able to get the phone number to his office. He was not in but I spoke to a lady in his office and explained everything. She said that yes, they don't accept walk in's and it had to be shipped. I told her that the warehouse is only 16 miles from me and that it is dumb that you can’t just drop it off and get the replacement TV. I asked her about the money order and she said that it had to be included to cover return shipping. At the time of this call the TV was only 7 months old and shouldn't have gone out that quick. I asked her about the time frame to get the replacement TV and she said six-eight weeks. I told her that the TV had been out of commission for four weeks already and now have to wait an additional 2 months?

I asked the lady to have [redacted] call me and left my phone number. After hanging up with Coby, I called the UPS store to get an idea of how much it would cost to ship the TV to [redacted]. They estimated $40.00 to package the TV (since we no longer had the original box) and approximately $60.00 to ship it from our house in [redacted]. to [redacted], **. (16 Miles), Plus the $30.00 money order (Why the money order? It is not our fault the TV went bad. Parts are covered under warranty for 1 year, besides Coby says that they are going to replace the TV, so why do we have to pay to have the replacement TV shipped back to us? Also, since Coby is replacing the TV, there are no parts or labor involved unless they consider labor pulling the replacement TV off of the shelf and preparing it for shipping). Again, it is not our fault it stopped working (Coby should pay the shipping both ways if that is the only way that they will accept it and since they opted to replace the TV rather than send the part to Advance Electronics to repair it, they should cover shipping both ways). That’s $130.00 we have to pay out to get the TV replaced when we only paid $179.00 for the TV when we bought it in November. I could see paying for shipping both ways if we damaged the TV, but we did not. We could go out and buy a new better brand TV for around the same price or less as we paid for this one. I have a Sylvania 32" TV in our bedroom and have had it for over two years with no problems. I have sent several emails to Consumer **re, Tech support, and [redacted] and have not received any replies or return phone calls. Also on your contacts section of your website there is a section that says drop us a line. I have sent 3 or 4 emails to that section and not received any responses.

An email was sent on 07/**/13 to consumer care, Technical support, and [redacted] stating that I had not received any email responses or phone calls regarding the TV and that I felt that Coby should cover shipping both ways as it is not our fault that the TV stopped working. No responses or phone calls were received. On 07-**-13 at 1152 A.M. I contacted Coby by phone and spoke to a [redacted] and stated to him that I thought that it was stupid to have to ship a TV 16 miles, and it would cost around 130.00 to ship it as explained earlier in this letter. He stated that he would waive the return shipping cost and to note that on the paperwork that I put in the box when the TV is shipped. On 07-**-13 an email was sent to [redacted] advising him that I was taking the TV to the UPS store to have it shipped to the [redacted] warehouse. Luckily after taking the TV to the UPS store, it only cost $55.00 to package and ship the TV instead of $100.00 The TV was delivered to the [redacted] warehouse by UPS on 07-**-13 at 11:29 A.M. and signed for by [redacted]. The UPS tracking number for the TV was [redacted]. On 07-**-13 I sent another email to consumer care asking the status on the emails I had previously sent (no reply has been received as of the date of this letter).

On July [redacted] I contacted consumer care at Coby to get a status on the TV. The lady that answered the phone advised that it had been only a little over a week since the TV arrived and that they would not be able to check on the status of the TV until it had been there for 30 days and to call back around that time to get a status. I told her that I had tracked the package on the UPS website and it showed that it was delivered to the warehouse on July [redacted] at 1129 a.m. She said that it showed that the TV arrived at the warehouse but she wouldn’t be able to find out any more information on the TV until it had been there for 30 days. I believe at that time she asked who the person from Coby was that authorized the return of the TV. I told her that the return of the TV had been authorized by [redacted]. At this time she stated that [redacted] no longer works for Coby. I also asked the lady for the phone number of the [redacted] warehouse so that I could call them and check on the TV. She said that you cannot call the warehouse. On August 6 and 7th I tried several times to call Coby Consumer care at ###-###-####. Each time the message says for consumer care or technical support to go to cobyusa.com. then the call disconnects. When you go to the website for support it states to call the Consumer care or technical support 877 number or send an email.

I also tried calling the Coby Headquarters in New York. It is just a voicemail message and says that the operating hours are 8-8 EST Monday-Friday, if you know the extension of the person you want to speak to, you can enter it at anytime, press the star button to go to the directory (you have to have a name of a person to be able to go into the directory or maybe just start pushing buttons until you get someone). Or press “O” for the operator. When you press “O” for operator it rings then goes to a voicemail message that says this is the operator and is not available and to leave a voicemail. When it goes to that section, message states there is no room available to leave a message. On 08-**-13 another email was sent to Consumer **re, and technical support to try to find out what is going on with the TV since it had been at the warehouse for a month. On Friday, August [redacted]. Another email was sent to consumer care and tech support inquiring as to the status of the TV.

On August **, since I have not received any responses or phone calls regarding the TV, I decided to go to the [redacted] warehouse on my way home from work in hopes that I could talk to someone there about my TV. I arrived at the warehouse and rang the bell on the front door around 5 or 6 times and no one came to the front door. After that I decided to walk over to the shipping dock to see if anyone was there. I ran into a security Guard at the dock. I explained to him that I rang the doorbell up front and no one answered. He stated that everyone up front had been laid off due to Coby going through a management change. I explained to him that I had shipped my TV to the warehouse almost 5 weeks ago and that I had attempted to contact Coby several times to find out the status of the TV and that no one answers phone calls or responds to emails. I explained to him the whole scenario listed above. He said I wish you would have come here 3 weeks ago and would have been able to get a status on your TV, instead of waiting five weeks. I told him that I had contacted Coby on July **, and they said that they wouldn’t have any information on the TV until it had been here for 30 days. He asked if I had a Return authorization number. I told him no.

I told him that the TV had been taken to a repair place to be repaired. He said who told you to take it to a repair place. I told him that is what Coby told us to do when we called them about the TV not working. The repair place had contacted Coby by email to obtain the replacement part. Coby contacted Advance Electronics and advised that they were going to replace the TV. [redacted] from Coby contacted Advance electronics on June ** by email and stated to return the product to the [redacted] Warehouse. The guard said that there should be a Return authorization number on the email from [redacted]. I told him that I do not recall any return authorization number on the email. The copy of the email had been placed in an envelope inside the box with the TV as instructed, along with a copy of the receipt, a letter with my name, address, Phone number, and email address. Also noted on the paper inside was that I had spoken with [redacted] G on 07-03-13 from Coby Consumer care and that he was waiving the return shipping charge. Due to him waiving the return shipping charge, the money order for $30.00 was not included in the package with the TV. The Guard said that in order for them to track the status of the TV, they needed the Return authorization number. I told him again, there is no number on the email from [redacted]. He said that you need to contact [redacted] to get that number. I told him that the last time I was able to make contact with Coby by phone; I was told that he no longer worked for Coby.

I told him that I had the tracking number from UPS that showed that the TV was delivered here on the [redacted] of June at 11:29 A.M. and signed for by [redacted]. He said that they don’t have anyone named [redacted] but there is an OSCAR that works in Shipping. I told him maybe it was him and that UPS spelled his name wrong. I ask him if he could find out from OSCAR where the TV was and he said that OSCAR signs for many arrival shipments every day and he wouldn’t know where the TV would be once it was signed for. He went and got another gentleman that works there and that guy said that we needed that return authorization number in order to find out what the status of the TV is and without that number there is nothing that they can do to track down the TV as there are hundreds of TV’s in the warehouse.

I then called Advance Electronics to see if they still had the email from [redacted] and to look to see if there is any Return authorization number on the email. He found the email and there is no return authorization number on the email. I asked Advance Electronics to forward me a copy of the email sent to them from [redacted]. I told the guard that there was no return authorization number on the email that they received from [redacted]; He said that the only way to track the TV is with the return authorization number. I asked the guard to have the gentleman that had come over earlier come back over so I could get his email address so Advance Electronics could forward the email from [redacted] to him so that he could see that there was no Return Authorization number on the email. He would not go and get that gentleman and have him come back over. He said again that I need to contact [redacted] to obtain the return authorization number. I told him again that the last time I was able to speak with someone at Coby, which was when I contacted them on July [redacted]; I was told that he no longer worked for Coby. I told him that when I last talked to someone on the [redacted] of July they were able to look up the information on the TV by my name. He said that they needed this authorization return number. It is the only way to look it up.

I told him again, the email did not have one. He said to contact [redacted] to get the number. I told him again; apparently [redacted] no longer works for Coby. Then the guard said that I would have to contact Coby Corporate Headquarters in New York. I told him I have tried and no one answers the phone and you cannot leave any voicemails. And you have to have a name of someone to be able to use the directory. I asked him to give me a name of a contact person in New York to contact. He said that he couldn’t do that and that he had rounds to do and that he had been helping me for the last 30 minutes and he had to do his dock patrol and would not be able to help me any further. He then said that you will have to write Coby Headquarters a letter if you are not getting any responses to find out what that return authorization number is in order to track the status of the TV.

Additionally, every time I spoke with someone at Coby when I was able to speak with someone, I got a different answer in regards to the turnaround rate of getting the replacement TV. I was told anywhere from 2-4 weeks, 4-6 weeks, 6-8 weeks. I can’t see how it takes this long once you receive the defective TV to send out a replacement. Please look into this issue and find out what it going on with my replacement TV.

My phone number is ###-###-#### and my email address is: [redacted] I would prefer email contact or US mail contact so that I have records of correspondence.

Included with this letter:

Copy of email sent to Advance Electronics from [redacted] authorizing return of TV

Copy of Receipt for TV

Copies of UPS tracking information showing Delivery of TV to [redacted] Warehouse on July **, 2013

Thank You,

This letter was mailed on 08/**/13 from the [redacted]. Post office by Certified mail. The letter was tracked on [redacted] and was shown as delivered to Coby Electronics on Wednesday, August **, 2013.

On 09/**/13 I tried calling the corporate office once again and the phone just rings and then disconnects. It no longer goes to the voicemail message stating the hours of operation, or press star to go to the directory or press “O” for the operator.

On 09/**/13 a copy of this letter was faxed to Coby. It is unknown if the fax went through as the fax machine used does not print out a confirmation page.

On 09/**/13: a copy of this letter was faxed to Coby and a busy signal was received when trying to fax.Desired Settlement: It has been 8 weeks since the TV arrived at the [redacted], **. Warehouse and we have heard nothing from Coby. Oringial email request to return product to Coby for replacement did not contain a Return autorization number which is the only way the [redacted], **. Coby Warehouse can track the status of the TV. It will be three weeks this coming Wednesday since the Certified letter was delivered to Coby and no response has been received yet by US Mail. Coby is not answering any phone calls or Emails. We want the TV Replaced as agreed from Coby and want this replacment expedited as it has been 8 weeks since they received it and it has been 4 months since that tv stopped working.

Consumer

Response:

At this time, I have not been contacted by Coby Electronics Corp. regarding complaint ID [redacted].

Sincerely,

Review: Coby tablet stop working can not reach company by phone or email. Have [redacted]Desired Settlement: C

Refund

Consumer

Response:

At this time, I have not been contacted by Coby Electronics Corp. regarding complaint ID [redacted].

Sincerely,

Review: I bought my daughter a tablet aftert thaksgiving last year and after a 2 month the screen broke and the charger wont charge it up anymore.Desired Settlement: I would like a new tablet or money that I paid for it

Review: I had bought my son a coby tablet as a gift. Within a few hours of charging the tablet did not work. I went to the store I bought it from they said I had to return it to Coby I spoke with a woman and she gave me the info. Months had gone by and no refund or working tablet and my 8 year old was very upset. I called back and emailed them. I got a email from a guy named [redacted] who said I had to send a $15.00 money order to get the refund or new product. I did that using postal money order and priority mail. I have been waiting and still nothing. I have called several numbers and sent emails which none work. I got my money order sent back to me saying no company there.Desired Settlement: I would like to be refunded and something for my sons pain in having a gift he can not use or play. I would like to buy him another tablet he can use.

Consumer

Response:

At this time, I have not been contacted by Coby Electronics Corp. regarding complaint ID [redacted].

Sincerely,

Review: On April **/2013 I bought a Coby tablet at the Shopko store in [redacted]. On June */2013 the screen quit working. I talked to tech support and mailed the tablet to Carson, CA., on June **/2013 It arrived June **/2013. Since then, I have tried numerous times to contact them. I finally talked to someone the first week of July. He said the tablet was repaired, but would not be shipped until after the [redacted] of July. On July **, I contacted customer support, and "[redacted]" told me they have not had any contact with headquarters since July */2013. I have tried contacting them, and have only gotten messages directing me to cobyusa.com web site. I sent a $15.00 check to cover shipping costs. It has not been processed by my bank yet. I would like the tablet repaired and returned, or a new replacement tablet.Desired Settlement: Please returned the repaired tablet, or new replacement tablet.

Consumer

Response:

At this time, I have not been contacted by Coby Electronics Corp. regarding complaint ID [redacted].

Sincerely,

Review: A electronic device (Tablet) quit working after 4 months. Tech support could not get it to work; after talking with their tech support several times. Technical support explained the procedure to ship device to a repair center. I shipped the tablet, the receipt, $15.00 for return shipping to Savannah, GA. I received a return receipt of delivery on May [redacted]. During the 1st few weeks I made several calls to 877 toll free # inquiring about device; with many excuses about not being repaired or looked at. The tech support person (s) then gave me a 8 week expected date. After which I started to call again, to find no one would answer the phone. The recording referred me to the web site which refers me back the to the 877 #. The web site also includes a New York 800 #. I made several attempts to call them, leaving messages to several personal there, the operators mailbox was full.Desired Settlement: Refund of all money's.

Consumer

Response:

At this time, I have not been contacted by Coby Electronics Corp. regarding complaint ID [redacted].

Sincerely,

Review: I RETURNED A COBY TABLET I PURCHASED IN JAN, IN FEB THE TABLET HAD A PROBLEM I WAS TOLD BY FINGERHUT HOME I GOT IT FROM THAT I HAD TO SEND IT TO COBY, I SENT IT TO COBY, CALL THEM FIRST WAS TOLD HOW TO SEND IT TO THEM, IWAS ALSO TOLD TO SEND A $15.00 MONEY ORDER FOR THEM TO RETURNED I BACK TO ME, WAS MAILED ON APRIL * 2013 I CALL TO SEE IF THEY RECEIVED IT WAS TOLD THEY DID IT WOULD TAKE 4-6 WEEKS FIND OK, AFTER THAT TIME WENT BY I CALL AND WAS TOLD IT WAS BEING PROCESSED, WAS TOLD TO CALL BACK IN A COUPLE DAYS, CALL BACK WAS TOLD THEY HAVE NO TRACKING NUMBER, I KEEP CALLING BACK AFTER A MONTH WENT BY, I CALL THE NUMBER I HAB NO LONGER WORKING I WAS GIVEN DIFFERENT NUMBERS BY FINGERHUT, AND NONE WORKED, I CALL ONE TIME AND VOICE MAIL SAID GO WWW.COBYUSA.COM. WENT THERE SENT AT LEAST THREE E-MAILS NOTHING YET, SO HERE I AM HOPEING I CAN GET SOME HELP AFRIEND TOLD ME TO GO THIS WAY PAID TO MUCH MONEY TO GIVE IT AWAY. THANK YOUDesired Settlement: IF I CANNOT GET A REFUND I WANT THE TABLET SENT TO ME PLEASE.

Review: The MP3 player I baught quit between 3 to 4 months after I purchased the produce. Since then I have been trying to get ahold of the company with no avail. I finally got ahold of tech support on June [redacted] 2013 but they said they cannot help me without charging me a service fee because it is outside of the service warenty, they told me I would have to talk to Customer Service and the only way they could tell me to get in touch with them is though email. I emailed them on the ** of June and no one has emailed or called me back. I am really upset because of the lack of customer service/help to correct the situation. He also told me that it may take a while to get back to me because of some company cutbacks or something of that nature, but it has been just short of a month and no one has got ahold of me. This is not acceptable in my mind. To me it seams that they do not want to help me fix their problem when it was their product that is not working. What has happened to the produce is that it has quite charging and I have done everything I can think of to get it to work and I have talked to the store I have baught it from and they suggested all of the same things I have tried. I did not have the reciept at the time, but it is on its way from their customer service department.Desired Settlement: New MP3 Player

Consumer

Response:

At this time, I have not been contacted by Coby Electronics Corp. regarding complaint ID [redacted].

I as well have had no response to my email attempts 2 Months ago . There has been no phone calls to me either.

Sincerely,

Review: I purchased a 40 inch TFT LCD TV, model TFT4025, serial number [redacted] last August. The television screen turned black in June. I called up there customer service number and after several tries got in contact with them. When I explained the issue, they said they would mail me a new television and I could place the broken tv in the box and mail it back with the shipping labels. They said it would take 3 to 4 weeks for the tv to arrive. ICoby gave me a warranty claim number of [redacted].

It has now been 8 weeks and I have yet to receive the replacement tv. I tried to call them back and the phone now had a message directing me to their website. I then emailed them numerous times, but I have yet to receive a response. When I did some research online, many other customers were complaining about the customer service and how they had not received their items back from repair.Desired Settlement: I would like my television to be replace like they promised me when I set up claim [redacted]

Consumer

Response:

At this time, I have not been contacted by Coby Electronics Corp. regarding complaint ID [redacted]. They have not fulfilled their warranty obligations.

Sincerely,