Coby Electronics Corp.

Review: I sent my tablet in to be repair on june * 2013 and have since tried to find out what is going on with my tablet and get nothing but recordings to go to the website for support and there is nothing helpful there. I have also tried to contact them via email and got no response....I sent them a letter to both [redacted] and [redacted] and havent heard any thing .Desired Settlement: I would like my repaired tablet back

Consumer

Response:

At this time, I have not been contacted by Coby Electronics Corp. regarding complaint ID [redacted].

Sincerely,

Review: We sent in our Coby table, which was under warranty for repair. It was mailed out 6/*/13. The correspondence received said to $15.00 return postage and expect it to be returned in 4-6 weeks. I have gone on line attempting to get a number to contact, however the one I found was instructs to contact them on line. It is nearly 12 weeks now.Desired Settlement: I would like our tablet to be return repaired or for it to be replaced. thank you for your time and assistance.

Review: On November **, 20*2 I purchased a Coby Electronics Kyros 7inches 4GB Tablet at ToysRUs for $69.99 + ewaste fee of $6.00. I added the Buyer Protection Plan for $*9.99 because I was informed by sales representative at ToysRUs I could return it for replacement under the warranty.

In February the tablet's touch screen stopped working. I went to ToysRUs and was told to contact [redacted] or ###-###-####. They offered to only refund the cost of the device where I wanted to have a working tablet. They mailed me the return label if I wanted to proceed with $69.99 refund.

I called about Coby Electronic's product warranty and was told they were aware of the touch screen issue and would replace the tablet if I mailed it to them at no cost. On 2/**/20*3 I shipped through the US Postal Service the re-packaged tablet to [redacted] attention Coby Electronics Corp. with insurance coverage for $*3.70.

I called Coby Electronics and confirmed the tablet was registered to me, that they received it and asked for a reference number. They logged it in their system with a March 20*3, provided me a reference number and informed me of a change in their shipping process had delayed issuance of a replacement tablet. Their procedure was to email the shipping department for an update that would be received within 48 hours. As they failed to follow-up and update met I called Coby Electronics at ###-###-#### repeatedly from April through July and spoke with their call center representatives and supervisors. The last phone contact I had was on 7/**/20*3 with [redacted] (last name unknown). Like the other times, I provided my reference number and he repeated to tell me about their shipping departments delays and their procedure to email for updates. My profile already showed two earlier email requests made in July on 7/*/20*3 and 7/**/02*3. He had no escalation procedures and offered their New York corporate phone number for me to contact. I tried the ###-###-#### and received a recording. In August, I also called and left voice mail messages intended for the office of the president, [redacted] at ###-###-####. There have been no replies.

As of late July 20*3, when I call Coby Electronics customer support number their is a recording that directs callers to their website and email inquiries. There are no longer call center representatives to provide service calls. I have sent repeated emails on their website, to [redacted] and [redacted] on 7/**/20*3, 7/**/20*3, 8/*/20*3, 8/*/20*3, 8/**/20*3, and 8/**,20*3 with no response from Coby Electronics.

I am looking for assistance with this issue and would like for consumers to be aware of their poor customer service, likeliness the merchandise will stop working, their unfulfilled product warranty, and one's personal time and expenses associated with pursuing to contact Coby Electronics. Their business practices are unethical and unjust to consumers.

I have copies of Protection Plan purchased, Coby Electronics product warranty, Post Office receipt of shipping and insurance, as well as, copies of emails sent. Coby has failed to provide any letters or notices to acknowledge business dealings with consumers.Desired Settlement: Requesting replacement or refund

Consumer

Response:

At this time, I have not been contacted by Coby Electronics Corp. regarding complaint ID [redacted].

Sincerely,

Review: Purchased a Coby tablet on Jan **,2013. In July it stopped working. Tablet has a one year warranty. I have repeatedly attempted to contact Coby. By phone, I get a recording to visit the website. On the website, I get the original number to call. I have emailed three times and have received no response.Desired Settlement: I have no desire to ever do business with Coby again. I would like a refund of original purchase price including tax.

Consumer

Response:

At this time, I have not been contacted by Coby Electronics Corp. regarding complaint ID [redacted].

Sincerely,

Review: I purchased the Coby tablet last Christmas for my daughter, after a few months there was a piece inside that came loose and therefore could not charge the unit. I ended up calling Coby and was told it was under warranty and that all I had to do was pay a shipping charge of $15 and they would repair it and send it back. I sent it out on May [redacted], 2013 and it was received on May [redacted] from checking the tracking #. I was told it would take 4-6 weeks in total to get it back. It has now been over 4 months and when I call there is a recording that directs you to go online so you can't even talk to anyone. I've sent several emails even the last one saying I would contact my lawyer and the Revdex.com and still nothing.Desired Settlement: I would either like the Tablet returned fixed or even better a refund. I will never buy another Coby product after this experience.

Consumer

Response:

At this time, I have not been contacted by Coby Electronics Corp. regarding complaint ID [redacted].

Sincerely,

Review: I mailed my Coby tablet to Coby for repair on May [redacted] with a 15 dollar money order, they were suppose to fix the charger plug because it was pushed in. When I go online to find out about my tablet, all the phone numbers just ring or are disconnected. The email has not been going through until today. Today I did get a line through successfully. All the other times that would not go through. I have made numerous attempts to contact them with no luck. Never was able to talk to anyone.Desired Settlement: My tablet returned fixed.

Consumer

Response:

At this time, I have not been contacted by Coby Electronics Corp. regarding complaint ID [redacted].

Sincerely,

Review: hi my name is [redacted] I purchase a coby tablet (kyros model#mid7033) from hhgreg I purchase a warranty but it didnt cover a crack screen so I called the coby consumer return department and I spoke to [redacted] he sent me a e-mail which contain instruction on how to return the tablet to get the screen fix which was crack a small crack I still have the email it states that I send the tablet with a $45.00 money oreder and it will get fix I sent the tablet in threw united state postal service which was $3.60 fee I sent it out the begining of aug 2013 and it wa sent back the middle of sep 2013 it was damage so bad its crazy I sent it in with one crack now the whole screen is crack and I lost money on my money order because I had to cash it in and it was a fee if I would have waited any longer I would have lost out on my money order you only have 30 days to cash a money ored in I am very mad about the tablet cause I figure it will come back fix but its damage even worst!!!!!!Desired Settlement: I would like to get my tablet fix I went on line to review the reviews about coby and its bad I dont even know if I can trust the company with my tablet

Consumer

Response:

At this time, I have not been contacted by Coby Electronics Corp. regarding complaint ID [redacted].

Sincerely,

Review: This is the worst tablet that was ever purchased. My daughter brought me the COBY MID7034-4 for my birthday. I opened the box, pulled out the tablet and proceeded to download a game. I was told that the game that I wanted could not be downloaded so I put the tablet back in the box. A couple of months later my daughter told me that she noticed that I wasn't using the tablet, she said that she spent her money for nothing. When I went to use it again, I couldn't. My daughter say that it might need a charge. I charged it and nothing happened. I used my USB to charge it on my computer and nothing happened. UNBELIEVABLE IT DOESN'T WORK. I tried to call the company and the recording told me to send an e-mail so I sent one then two then three and it's been a year now and nothing... It's still in the box..THIS IS A JUNK TABLET... Now when I call they won't answer at all..Desired Settlement: All I want is my money back and they would never have to worry about anyone in my family buying from this company again.

Review: In February 2013, I purchased the Coby Kyros Mid-1042. When I firt used the tablet, immediately there was something wrong with it. I called Coby and was instructed what to do to get it to operate. In April 2013, The tablet wouldn't operate again stating it could not connect with the internet. I called Coby again. I was instructed to send the tablet back with the sales receipt ans a money order for $15. In May * , I did just that. When I called customer service in JUne *, I was told the tablet was in the warehouse and there was no info on it and to call back. In jUly I called customer service again. This time I was told the tablet would be sent me a new one. On July ** I called again thinking I should have received it by now. The customer service rep told me there was a problem in the warehouse and they had not received their new shipment of tablets to send me mine. On July **, I called to speak to a supervisor about this issue but there were no supervisors available. I was told the warehouse had temporarily closed and would not open again until August. When I started calling in August, there were no customer service reps. The voicemail directs you to Cobyusa online. When you go online there's no way to email anyone because the lines don't engage. Coby has had my tablet for 5 months along with my $15 money order. There's no way to reach a human being. All you get are answering services.Desired Settlement: I would like to have a new tablet back along with the $15 fee I paid to have them ship my tablet to me. Its been 5 months with no reasonable explanation why my merchandise hasn't been shipped. When you call their numbers, the phone will just ring. I want them to pay or my aggravation and frustration during these past 5 months. This is a complete disgrace to merchants and hopefully their not still selling their products in stores.

Consumer

Response:

At this time, I have been contacted directly by Coby Electronics Corp. regarding complaint ID [redacted], however my complaint has NOT been resolved becauseTe company has been taken over by Gordon bros. and apparently tis company has nothing to do wit Coby Electronics transactions andteir lack of customer service. Te warehouse were all the merchandise that was returned by consumers is still in one of three warehouses and no one knows the status of if or wen the consumers will receive their merchandise or the monies sent in to return the merchandise back to the consumer.Basically, it comes down to all the consumers with returns to Coby expecting to receive replacement or repaired merchandise has been ripped off. We still haven't gotten answers from Coby Electronics about what their status is nor have we gotten our replacement merchandise or our monies.

What if anything can the Revdex.com do to assist consumers like me that are in the same horrid situation? Is there anything you all can do to help us consumers to get our monies returned to us by either Coby Electronics or Gordon Bros.? Any assistance you can give, I'm sure will be grately appreciated by not only me but the thousands of other consumers that feel like Coby Electronics has taken us for a ride.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I spoke with Coby about product warranty on my tablet and was advised to send a $15.00 money order for return delivey and I sent them my tablet in May 2013 and haven't can't get a hold of a live representative. I've called several numbers listed for the company and either the mailbox (operator) is full or it directs me to visit the website and send an email. I've sent an email and not response.

Review: I purchased a Coby tablet, Kyros Model: MID7033, on September [redacted] 2012 for my child's birthday. Rarely did she play on this, but suddenly it would not charge anymore. I went on the comapny's website ( www.cobyusa.com ) and have tried calling every number that is listed. Each number is a recorder and does not allow you to talk to a customer service representative. I even tried emailing the company in the "drop us a line" spot on the website. I then received an email back from [redacted] that stated "This email address is no longer valid as of 7/**/2013". The warrenty, I assume, is almost up and I have no way of contacting the company to have my issue resolved. I do not want to be out almost $100, especially for a product that was not worth the money in the first place.Desired Settlement: I would like to have a way of contacting the company so I can have this issue resolved. A company's website should have a number that customer's are able to call to speak to a representative.

Review: I sent in my MID7042 Tablet with a $15.00 money order for return s/h plus an added insurance on 6/*/13 as instructed by [redacted] from Coby. This was to get my USB host connector fixed. I contacted them about 3 weeks ago called about 3 times during the week and was told I was getting a replacement sent to me but they didn't have an update and to keep calling to find out when it will be shipped out. Well I never did get an update and now nobody is answering their phone or emails and I still haven't received my tablet. My tablet cost me 104.99 + 15.00 money order + 21.32 shipping and insurance = 141.31 TotalDesired Settlement: I would like the replacement like they promised as soon as possible.

Consumer

Response:

At this time, I have not been contacted by Coby Electronics Corp. regarding complaint ID [redacted].

Sincerely,

Review: a 39 inch lcd tv was purchased for our elderly mother.

the coby tv lasted for six days before it broke - six days... - no picture, no volume control.

the 800 phone numbers for coby do not answer. one refers to a web site where I entered my complaint to [redacted] and to requesthelp and for service on ** august. I received no reply. I re-entered another e-mail on ** september, and have not received a reply.

who do I contact and how? coby seems to be hiding from its responsibilities.

my elderly mother misses her tv.Desired Settlement: either return my mother's purchase, or provide service to fix your defective equipment.

Consumer

Response:

At this time, I have not been contacted by Coby Electronics Corp. regarding complaint ID [redacted].

Sincerely,

Review: I was instructed to send in my Coby Kyros tablet MID9742-8 for repair as it was less than a year old & no longer working. I sent it to Coby Returns in [redacted] with a $15 money order on April **, 2013. According to my tracking number my packaged was received on April **, 2013. I was informed the repair would take 4-6 weeks. I have yet to receive my tablet. The customer service number directs you to their web site and doesn't allow you to talk to an actual person. I have e-mailed their customer service and tech support and have never received a response.Desired Settlement: I would like to receive a functioning Coby Kyros tablet.

Consumer

Response:

At this time, I have not been contacted by Coby Electronics Corp. regarding complaint ID [redacted].

Sincerely,

Review: I received a Coby mid 8065 Tablet as a service anniversary gift from DuPont 7/**/13. Where they got it from I don't know. This tablet worked for about a month. It won't connect to Wifi now. Anything I do doesn't help. There is a 90 day warranty period that it coming up. I have tried to contact them numerous times through their website (cobyusa.com) with no response. I have found 3 phone numbers from their website along with searching the net. No answer from any of the numbers. The number on the website is for customer service. You call and it directs you to go to the website. I've taken it to 2 repair shops and they won't touch a Coby product.Desired Settlement: I would like the tablet replaced before the warranty is up.

Consumer

Response:

At this time, I have not been contacted by Coby Electronics Corp. regarding complaint ID [redacted].

I sent the unit back to the company handling the service awards for the company I worked for. It's out of my hands.

Sincerely,

Review: We purchased (5) Coby Kyros tablets on Black Friday 2012 for $70 each, and they were given as Christmas presents. One of these tablets did not work AT ALL when we tried it. Because it was over 30 days, Toys r Us would not let us return the product. We contacted Coby and were given a return number which we did. After 8 weeks of waiting and no product we contacted Coby again and were told we needed to send a $15 money order to pay for reshipment and we would have our new tablet in 3-4 weeks. Very reluctantly we did so (in July 2013), but that was the last we heard from Coby. If you go online you are instructed to call. If you call you are instructed to go online. We've sent several emails and called many dozens of times but to no avail. Coby USA has our $70 tablet that never worked AND our $15 money order.Desired Settlement: We want all of our money back. This has been a complete nightmare. All (4) of the other tablets that originally worked, are now broken or dont work properly anymore and I wouldnt dare try to send them back to Coby. We have our receipt, we have the USPS receipt and tracking number from when we sent the tablet to Coby, and we have the receipt and tracking number of the money order we sent.

Consumer

Response:

At this time, I have not been contacted by Coby Electronics Corp. regarding complaint ID [redacted].

Sincerely,

Review: My Coby TV with Dvd sparked a fire in the stand. The fire started from TV not outlet. I have not been able to contact Coby via web page because it does not work and no working telephone number. I purchased the TV at [redacted] 2/**/2012. When I contacted HH Greg they told me to contact Coby. This TV is a fire hazard and needs pulled or recall from the market. The model is TFDVD32 95 and the serial [redacted].Desired Settlement: recall and replacement

Review: I bought 2 televisions brand new on December ** 2012 and they both quit within 90 day warranty period and they will not call email or fix per the agreement.Desired Settlement: I want both televisions replaced or a refund of $1265.00

Review: I sent the tablet back for repair in August of 2013 with 15.00 money order for return shipping and everything they needed and nothing the phone number is not correct. This was a birthday gift for my daughter it was sent and they did receive it I have the tracking number and was still under warranty.Desired Settlement: I would like them to replace the product my daughter is still asking for her tablet and a phone number that works. Thank you

Review: I have had my tablet for less then a year ,my screen (digitizer) broke. I still have my receipt.

I tried emailing them, calling them. I can not get ahold of anyone.

when I email them I get a automated response that there email is invalid.

and when I call I get a automated response saying that I need to refer to the website (questions/answers)

and then it clicks.Desired Settlement: I would like to get my tablet replaced or repaired.

if not my money back.

Consumer

Response:

At this time, I have not been contacted by Coby Electronics Corp. regarding complaint ID [redacted].

Sincerely,