Coby Electronics Corp.

Review: This is almost word-for-word the last email I sent to the techsupport and the consumercare email addresses. Added comments are in parentheses. It's about a portable HD video player called the V-Zone.

"Soon after I bought this I sent two emails to techsupport, and never got an answer.(April) Then I called, , but could not find anyone to help with the MP975." (The person had never even heard of the V-Zone) I was given another number to call, but could never get through. (The same number that is on a card that came with the player...it's always busy. The second number on the card "cannot be completed as dialed") It seems to be an orphan product!

I've been unhappy with several things, but now I have more problems. Thanks to the comments by other users on [redacted], I finally found out what cable I needed to connect to my analog TV. None of my local stores even knew what I was talking about, though I bought a cable and connector they said would work....but it only worked for a few minutes. So I bought the one recommended by a user on [redacted], and it doesn't work at all. Since that is the main reason I wanted this player, I would like to have it fixed, or return it.

Unfortunately, the warranty page says: "To obtain Warranty service, Customer must call COBY Technical Support prior to making a Product Return. For US residents, please call ###-###-####."

Now, however, when I call this number, all I get is a recording telling me to go to the website for service or support!"

(There seems to be no way to get in touch with the company, and now, even if I do, they'll probably say the warranty has run out. But that is only because I could never reach them.)Desired Settlement: I would like a replacement, but I'm afraid it would be defective as well, so the best outcome for me would be a refund.

Consumer

Response:

At this time, I have not been contacted by Coby Electronics Corp. regarding complaint ID [redacted].

Sincerely,

Review: Purchased 2 Coby Tablets MID7065 from Amazon 5/**/13 for my sons birthdays. 1 defective within 1 week and exhanged quickly thru Amazon. 2nd one stopped working within 6 weeks...spoke with Coby Tech Support rep, [redacted] on 7/* who emailed me return procedure and said a new one would be sent out right away. USPS tracking # [redacted] shows tablet was recv'd in Carson, CA on 7/*/13 I have heard nothing...even emailed [redacted] but no response. Today I tried calling Tech Support again because now the other Tablet has stopped working and tomorrow, 8/** is 90 days ... the website # [redacted] now refers you back to the website and disconnects. I somehow got thru on 1 main # and was referred to [redacted] Ext.[redacted] and I left a detailed message...however on the site there are numerous similar complaints so I am not expecting a reply.Desired Settlement: I would like the tablet that I returned to Coby on 7/*/13 to be replaced with a new one. I would like to be able to return and replace the other tablet as well or receive a full refund.

Consumer

Response:

[redacted]:

At this time, I have not been contacted by Coby Electronics Corp. regarding complaint ID [redacted].

Review: My wife purchased a under the cabinet mounted TV for me during the Christmas 2012 season. After approximately a month of use the unit just quit working. We purchased it from ABC warehouse and they told us to send it back to the manufacturer. We called Coby and we were told we had to send a $10 money order along with our unit. After our unit arrived for repair they told us it would be up to 2 weeks before we got it back. Approximately a month later I called about the status of our TV and they said that it wasn't in their system. After talking to several different people on the phone I was told that they had the unit but it hadn't been looked at it yet and that it would be put on priority and fixed right away. About another month went by so I called back again asking what is going on. They now told me that the TV wasn't repairable and would have to be replaced but there was a back order on those units and it would be until July when they received more. Fast forward to July I am now calling again to check on the status of my TV and they told me that they aren't gonna make that TV anymore and that they would give me a 10" regular TV, a tablet and a DVD player in place of my original unit since they weren't making it anymore. I was told that it would be approximately 2 weeks before I received them. I called back 1 week later and spoke with one customer service rep. that exchanged emails with me so he could send me a tracking number as soon as one became available for my items. Since then I haven't received any items or a tracking number or my original unit or the money my wife paid for the unit! I have tried calling multiple different numbers and emailing customer support and technical support and I have not received any answer. I have also tried to contact this customer service email that I was given and no response. I feel like this company has stolen from me. It has been 8 months since I was last able to enjoy this Christmas gift from my wife.Desired Settlement: Ultimately I want an under mount cabinet TV but I don't want one from this company. So I would like to have my money refunded to me so I can go purchase a under mount cabinet TV from a different company.

Consumer

Response:

At this time, I have not been contacted by Coby Electronics Corp. regarding complaint ID [redacted].

Sincerely,

Review: I recieved a Coby TV as a reward from my company in April of 2013. The TV will no longer turn on and I have called and emailed Coby USA for help. I have recieved no response in over a week.Desired Settlement: I want the TV to be fixed or money to be refunded so I can buy a TV from a reputable company.

Consumer

Response:

At this time, I have not been contacted by Coby Electronics Corp. regarding complaint ID [redacted].

Sincerely,

Review: I contacted Coby in July regarding a tablet I purchased Nov. **, 2012. and was told by [redacted] Customer Service Representative that I was within the warranty time and could return the tablet for repair or replacement. He sent me an email with detailed instructions which I followed including a 15.00 check for return postage and insurance. Per the US Post Office the package was received by

Coby on July *, 2013. I have not heard from or been able to contact anyone regarding the tablet since. The phone number provided by Coby no longer works, it just redirects you to the email address, which Coby does not respond to. The tablet never worked properly from the time of purchase, it did not hold a charge and would not tun on most times and finally would not turn on at all.Desired Settlement: I would like replacement with a new working tablet. It does not have to be the same model as long as it can provide equal or better service.

Consumer

Response:

At this time, I have not been contacted by Coby Electronics Corp. regarding complaint ID [redacted].

Sincerely,

Review: I purchased a Coby LCD television in December of 2012 from Best Buy Douglasville, GA. The television malfunctioned in January 2013. It was past the warranty for Best Buy so they gave me the number for Coby. After contacting Coby it was recommended to contact a Coby servicing center to mail the tv for repair. I found the location to be Coby Electronic Corp 150 Knowlton Way Savannah, GA. I mailed the tv on 4/**/13 and it arrived in Savannah on 4/**/13. I contacted Coby to ensure they received item and was told by [redacted] (a supervisor in the Coby Warranty Center) on 5/**/13 it would be 6-8 wks before I receive my item back. I was given an estimated date of 1st week in July when the item would arrive at my home. On the week of 7/**/13 when I had not received my item I contacted [redacted] again and was informed that the tv is on backorder until October 2013. I told [redacted] I didn't ask for the tv to be replaced but repaired and if I can speak with someone else about getting my tv back before October. He said he would email the warehouse in which the tv was mailed and ask if there's another tv similar to the one I mailed that they could send me. He said call back in 3-5 business days to find out about what the warehouse would decide on another tv. He also expressed that I could call Coby Corporate office and gave me a number to discuss my issue with them. When I attempted to contact Coby the following week of 7/**/13 I got a busy signal, no voice mail, no live person. I called multiple times at various times of day with no success. I called Coby Corporate Office with no success. I have called 4 different telephone numbers, emailed Coby and haven't been able to speak with anyone. I contacted Best Buy and spoke with the store where I purchased item and spoke with Best Buy Corporate Public Defender Division on 8/*/13. [redacted] attempted to call the Coby Warranty Repair number and was not able to get through. He recommended contact Revdex.com to help me resolve this situation.Desired Settlement: I would like to receive a check in the amount that I paid for the tv so that I can get another tv before October 2013. Due to the fact that all contacts has been lost and I cannot get through to anyone at any of the 4 numbers I would rather get a check and never have to worry about waiting for a tv that I'm not even sure that's coming or not from Coby.

Consumer

Response:

[redacted]:

At this time, I have not been contacted by Coby Electronics Corp. regarding complaint ID [redacted].

Sincerely,

Review: I sent a Coby 15" TV ((LEDTV1526) for repair under warranty. Per request of Coby company, I sent them a $20.00 money order for return of TV. TV was sent on May *, 2013. I know they received the TV. I have two phone numbers but unable to reach due to line is constantly busy and the other states to send them a message on the customer report site which I have done about 8 times. I get no response. I want my TV and my $20.00. I have waited over 3 months now.

Please advise and report backDesired Settlement: I want my TV, or refund my money for the TV and my $20.00 money order

Review: I bought a Coby LEDTV2326 from Canadian Tire in Perth, Ontario, Canada in June 2012. Just over 6 months later (after repeated problems) Canadian Tire gave me Coby's telephone number for warranty returns. I phoned ([redacted]) and was told to return the unit to their Savannah, Georgia offices. I did that on April **, 2013. Since that time I have phoned repeatedly and received no satisfactory response. The last communication was that the unit was being replaced but they were out of stock. They refused to refund the purchase price. Since my last communication all their 800 and 877 phone numbers are no longer working except the 877 number does say to go to their web site. The Canadian phone returns a busy signal every time. I assume that Coby must be out of business which means I have lost my $170+ investment. Is there anything that can be done?

Consumer

Response:

[redacted]:

At this time, I have not been contacted by Coby Electronics Corp. regarding complaint ID [redacted].

Sincerely,

Review: I purchased a Coby tablet on [redacted] in December of 2012. In May of 2013, a part of the tablet broke inside the unit making it unable to charge and therefore unusable. I called Coby Corp. in May 2013, directly using the customer service number on the website ###-###-####, since it was a manufacturing defect on the device. I was informed that the item was under a one year warranty and given instructions by email on how to send it in for a replacement. In the email states that the defective item's replacement will take 4-6 weeks to be received back. I mailed the defective unit (per instructions in the email from customer service) on June **, 2013, along with a $15 money order for return shipping (tracking # ending in......[redacted]), to the address stated in the instructions in the email (Coby Consumer Returns, [redacted]). After waiting 4 weeks I called, July **, to get information on the return and spoke to a man named [redacted] and was told that we would be receiving a replacement tablet at the end of July or first week of August. We have still not received a replacement tablet after waiting for two months. When I call the same phone number, from the website, that I spoke with the gentlemen on it gives an automated message now stating that for customer service to visit the website [redacted] and then the call disconnects. There are no options to speak to anyone. When emailing the address for customer service, an email comes back stating that the address is no longer valid as of 7/**/13. When calling the company's headquarters the automated system does not let you speak to a customer service representative but gives another number to call. When calling that number there is a busy signal. There is no way to contact this company about our warranty replacement.Desired Settlement: I would like to receive a replacement tablet comparable to the one we sent in for warranty or receive a full refund of what I paid for the item $83.99, plus fees I paid to ship the item for warranty, $8.25, plus the money order I sent with the item for a return replacement, $15.00. For a total of $107.24.

Review: Purchased a Coby MID8042 tablet on 11/**/2013. Tablet stopped charging contacted company and was told to send tablet along with a money order for $15 for repair/shipping. The money order # is [redacted] was mailed from the post office on April *, 2013 ([redacted]) to : Coby Electron Inc, [redacted]. Called the company in June and was told that it was in the warehouse waiting to be shipped. I waited 10 days and then called back and was told it was still in the warehouse waiting for shipment. This went on for several weeks every time I called I was told the same thing. I asked for a number to the warehouse and was told they were only a call center and had no additional numbers to give. I then sent several emails asking why the tablet was still sitting in warehouse to be shipped but as of today no one has contacted me.Desired Settlement: I would like to receive the repaired tablet back or my total purchase price of $116 which includes tax

Consumer

Response:

At this time, I have not been contacted by Coby Electronics Corp. regarding complaint ID [redacted].

Sincerely,

Review: I was previously able to contact this company regarding replacing my defective product, I was told to pay for shipping with tracking and also to send a money order for $15 to cover the return of my product within 4-6 weeks, I sent my product to the Carson California location on 6/**/2013 and since then have not received any correspondence via mail or email regarding my product.; Since my last contact with the rep there ALL of the phone numbers to follow up are disconnected and they have not responding to either of my urgent emails sent within this past month. I feel as though they are jipping me out of my money and I paid over $200 to purchase and return the product. Please help me I feel as though this may be some type of scam ran by Coby. I have contacted the store I purchased the item from to try and get help as well and they have discontinued selling thier products in thier store.Desired Settlement: I need to have my product replaced and sent back to me or a full refund. I supplied my receipt when I sent it back as wel..

Consumer

Response:

At this time, I have not been contacted by Coby Electronics Corp. regarding complaint ID [redacted].

Sincerely,

Review: I returned a tablet for repair at the end of March along with a $15.00 money order to have it returned to me upon completion of repairs. I have not recieved my tablet back yet. I have tried to contact them several times by phone and email. I was told numerous times that my tablet was in the warehouse ready to be shipped and that would notify me of a ship date. this was never done. I was also told they were moving warehouses and updating inventory and that is what has delayed shipment but that was 2 months ago. Since then I am no longer able to reach anyone by phone or leave any messages.Desired Settlement: I would either like a refund for the tablet plus the $15.00 money order or a replacement tablet.

Consumer

Response:

At this time, I have not been contacted by Coby Electronics Corp. regarding complaint ID [redacted].

Sincerely,

Review: I mailed out my Coby Kyros tablet on the [redacted] of June 2013 to the Coby Electronic returns in [redacted]. I received confirmation by phone that they had received the tablet on the [redacted] of July and a replacement one would be shipped out by the [redacted] of August. The [redacted] of August has already pasted, and I have not received it yet. I have been trying to contact them by their phone number ###-###-####, and e-mail address. It does no use to call them because it directs me to e-mail them. I sent an e-mail on the [redacted] of August. I received an Automatic Mail submission from Cobyusa.com two hours later from a [redacted] stating (This email address is no longer valid as of 7/**/2013). So I don't know what to do to find out any information on what the status is on the Tablet. I would be very great full if you would help me resolve this issue.Desired Settlement: I just want my replacement Coby Kyros tablet sent to me.

Consumer

Response:

At this time, I have not been contacted by Coby Electronics Corp. regarding complaint ID [redacted].

Sincerely,

Review: I purchased this TV in March and after not even 6 months it will not turn on. I tried to take it back to where I purchased it (Kmart) and they told me that I had to call Coby. Coby does not have any working phone numbers, I have been trying for days to get ahold of them and all of the numbers ring busy, disconnected, or it is a computer generated message telling you to visit their website. Then you visit the website and it directs you to call that same number. I have also emailed them with no response. I am a very dissatisfied customer!Desired Settlement: I honestly would like a refund, as I do not want to get the same product and have this happen again, however at the very least I would accept a replacement of the product.

Consumer

Response:

At this time, I have not been contacted by Coby Electronics Corp. regarding complaint ID [redacted].

Sincerely,

Review: On January **,2013 Coby sent me a email stating that I must send them a money order for $15.00 u.s. and my tablet that is under warranty for repair. Tablet was purchased three months prior and connection cord not working. They received tablet and money [redacted] week of February. I waited 6 weeks tablet was not returned. I called [redacted],gave tracking#.They said they got and will send it to repair department. I Waiting another 6 weeks. I called they said it was mailed out and should wait one week to get it. The tablet never arrived. I called they said it was a mistake,they are still working on the tablet. After 4 months I was told that they are not repairing it they are sending me a new one.July I keep callling and [redacted] just keeps ringing. Operator said it's not a normal ring. August # is still just ringing. I sent 4 emails no response. September sent emails no response. Phone # is still ringing. I contacted their [redacted] office no response. I went on their website and sent email no response. Can you reach Coby and get back my tablet and $15.00 us. It would be much appricated and relieve all the frustration. Thank you.Desired Settlement: I would like to receive a replacement or repaired tablet. If I cannot get that I would like the full refund for the tablet and my $15.00 us. This month is 7 months and they are still not responding.

Consumer

Response:

At this time, I have not been contacted by Coby Electronics Corp. regarding complaint ID [redacted].

Sincerely,

Dear [redacted],

Thank you for all you are doing to resolved this matter with Coby Electronics Corp. I am very disappointed because it's not only my tablet they have but my $15.00 US that I sent them. They still have not email me or call to let me know when I will received my tablet or money back.

Please continued to deal with this situation for me until it is resolved.

Thank you kindly,

Review: I bought a coby mp3 player from Shopko and I have the reciept but found out shortly after less then a month later it would not charge or hold charge of the battery. so I was told to send back with the warranty fee for repair. I sent it via tracking and they received it on April 29th 2013. I have tried to contact several times with noanswer the numbers don't work and they have not answered my emails. it has been four months and still have not received it back yet.Desired Settlement: I want either my fixed mp3 player or I want a new one , or a coupon or card to get a new one.(same one) or one of equal value$100.00 if no longer are made.

Consumer

Response:

At this time, I have not been contacted by Coby Electronics Corp. regarding complaint ID [redacted].

Sincerely,

Review: We purchased a Coby 38.5" LED TV for our daughter at college in [redacted]. The TV stopped working. Both the customer care and technical assistance emails were returned as "bad" addresses and the (855) number simply directs one to the website, which directs you to the (855) number.Desired Settlement: The TV isn't even one year old and we would like it repaired or replaced.

Consumer

Response:

At this time, I have not been contacted by Coby Electronics Corp. regarding complaint ID [redacted].

Sincerely,

Review: My daughter saved her money for 6 months to buy a tablet. I purchased a Coby 7" tablet on April **, 2013. On August **, this product would no longer turn on. The warranty from the store purchased was up in July after 3 months. In order to have warranty work done I tried calling ###-###-#### which is the number listed on the website and product warranty information received with the Coby tablet, and received a recording and was disconnected. I have tried emailing the customer service email on the website numerous times and have received no contact.Desired Settlement: We would like a replacement tablet.