Coby Electronics Corp.

Review: In November 2012, I purchased 2 Coby Kryos Tablets for my family. Both came with a one year manufacturers 100% warrantee. I have made several attempts to call the customer service AND tech support office (at the same # ###-###-####) as directed on both the warrantee information guide received with the product and on the website. Every time I've called, I only receive a recorded message telling me to address issues on their coby.usa website. Once there, I can only email my request for service or information. I've sent over a dozen emails to their customer care and tech support addresses over a 3 week period. I have received NO response from either. I'm concerned that there delayed or lack of response, will give them a reason not to have to follow through the warrantee guarantee as promised within the one year of purchase.Desired Settlement: The tablet will not turn on fully. It will not charge or move past the title screen and stays frozen that way until it's reset to do the same again. I would accept refund, repair, or exchange for this equipment. I'm willing to consider any of the above. Thank you!

Consumer

Response:

At this time, I have not been contacted by Coby Electronics Corp. regarding complaint ID [redacted].

Sincerely,

Review: I sent the tablet back for repair in August of 2013 with 15.00 money order for return shipping and everything they needed and nothing the phone number is not correct. This was a birthday gift for my daughter it was sent and they did receive it I have the tracking number and was still under warranty.Desired Settlement: I would like them to replace the product my daughter is still asking for her tablet and a phone number that works. Thank you

Review: I purchased a 32in Coby TV on 03/**/2012. The TV stopped working around July of 2012. I contacted COBY warranty and was instructed by [redacted] via E-mail (I still have the E-mail saved) to send a 50% money order to cover Labor and shipping fees and send the TV to Savannah Georgia. Due to unforeseen circumstances, I sent the TV to address requested on April **,2013 Tracking # [redacted] , with a %50.00 Western Union Money Order (Which I still have the Copy). The TV was delivered and signed by an individual Named [redacted]. After a month or so, I had yet to hear from Coby regarding my TV. I contacted Coby Warranty (Case #[redacted]) I was told that repairs had been completed on TV and was ready for shipment (To be returned). That never happened. After contacting them again, I was told that the whare house had been closed in [redacted] and moved to California. That my TV would be sent to me, from California, that never happened. Up till this day, I'm out of a TV which cost me $252.00. I Acumulated costs of $54.71 for shipping the TV, a $50.00 money order. The money order has already been cashed, and I confirmed this by contacting Western Union. $356.71 have been invested on a TV, for which I do not have, and I'm unable to contact Coby on the Status of my TV. Keep in mind that the $50.00 money order has been cashed, and still do not have a TV!!!! I need an update on this!!!!!Desired Settlement: I want the money invested on this Non-working TV ($356.71), which I do not have in my possession. As a consumer I have the right for this. Not to mention all "MY" time invested in resolving this issue!!!!!!

Consumer

Response:

At this time, I have not been contacted by Coby Electronics Corp. regarding complaint ID [redacted].

Sincerely,

Review: I purchased a Coby Kyros tablet for my son in December 2012 for Christmas. After about 3 months, it stopped working and would not take a charge. When I bought it, I bought the extended warranty thru Square Trade. I contacted them and was told that Coby warranties their products for the first year and that the Square Trade warranty will start after the first year. I called Coby and spoke with [redacted]. He told me to send the tablet and the charger back and if they can't fix it, they will replace it and that it should take 4-6 weeks. He instructed me to send it with the original receipt and a $15 money order to their [redacted] location. I sent that via UPS Priority Mail on 6/**/13. I have since called but the recording that you get when you call their message tells you to go to their website - no options to speak to anyone. I sent numerous emails to them and haven't hear a thing. I was researching Coby this morning and see that there are many similar situations where they request the tablet and $15 and then are never heard from again. I'm hoping you could get this resolved.Desired Settlement: I would like a refund for the amount paid for this defective tablet. They have the copy of the receipt and the amount paid was $92.99. I do not wish for a replacement because I do not want anything that is a Coby brand again.

Consumer

Response:

At this time, I have not been contacted by Coby Electronics Corp. regarding complaint ID [redacted].

Sincerely,

Review: For five months now we have been wating for the return of two tablets we purchased from Fry's Electronics here in San Diego, CA. the tablets are manufactured by Coby Electronics and were under a one year warranty. We actually purchased four tablets as gifts for our grandsons and those were given to them in March. However after only two weeks of use two out of the four tablets broke. So we did what Coby requested of us for a refund or replacement, which was to return the tablets with a $15.00 money order for each to Coby Electronics. Since that time we have not received any replacements nor have we been reimbursed for the tablets. We have repeatedly called, emailed and sent letters to the company to absolutely no avil! We have copies of all of the letters and emails sent, as well as a time line of all of the phone calls we have made to resolve the issue. We are angry, and frustrated with their lack of customer care and business ethics, which they seem to have none of. If you check out their [redacted] page they say they will not address indviual issues on the page, and to use their "Support help button" well that button doesn't evne work and if you try to leave a message on there it will not let you because it is an expired page. If you further check into the page you will find a lot of frustrated and irate customers with the same complaints. If you write them an email they simply do not respond! They are nothing short of being theives, shame on you Coby Electronics for stealing my grandson's birthday gifts!Desired Settlement: What I would like to see is the company appologize for their lack of customer service and I feel they should reimburse us for all four of the tablets purchased to make up for the inconviences and frustrations they have created. The total cost for all four of the tablets purchased as well as the two money orders for $15.00 each and the $18.35 postage we paid to send them the two tablets. I feel that they owe us at least this much so that we can go out and purchase a good quality tablet for each of the boys and not have to worry about the two that we still have, one day that will most likey stop working.

Review: I purchased a 32inch Coby TV on 03/**/2013 @ Kmart store in [redacted] . The TV went out on 10/**/2013 and it will not come on at all. The power does not come on at all. I have called all of the contact numbers and address listed on the wedsite and instructions packet. I have attempted to call 10-15 times no answer. All the recording states to visit the website. They don't even respond to the e-mail online contact. The numbers used are 1.) ###-###-#### 2.) ###-###-#### 3.) ###-###-#### address listed

1

Coby Electronics Corp

2

Coby Electronics Corp

[redacted]Desired Settlement: I would like for some one to contact me so that I can sent the TV for repair or exchange .

Review: I purchased a Coby tablet from Toys R Us 11/**/12. I have been trying to contact customers service, as required by the warranty, to report the product was no longer working since August. The website states for warranty issues to call a phone number: ###-###-####. This phone number is just a recording that tells you to go to the website. I contacted Toys R Us who gave me another number ###-###-####, which doesn't work either. I've also emailed their sales & customer service emails shown on the website several times with no response to that as well. [redacted] & [redacted]) I'm extremely frustrated! At this point I'm running out of time on the 12 month manufacturers warranty & I've gotten no where. I cannot find a way to get a hold of coby. I would like to get this issue resolved ASAP & I'm hoping to get a response quickly.Desired Settlement: I want a return phone call or email with the warranty options...mail it in for repair, replacement, refund, etc.

Review: I ordered a radio from Amazon last Christmas, by the time she opened it, it was broken and past the thirty days to send it back to Amazon so she sent it back to Coby directly as they told her to do. I realize that it is only a $40 radio but it is now August and everytime I call it is a 30 minute hold time minimum and they keep telling me to call back. I call back to speak to the supervisor I need to speak to and even he blows me off and tells me to call in a few weeks. Every time I call it's something. I have also tried emailing and got no response. I have never filed a complaint with Revdex.com before but I have never had a company blatantly not either refund my money or replace the product.

Consumer

Response:

[redacted]:

At this time, I have not been contacted by Coby Electronics Corp. regarding complaint ID [redacted].

Sincerely,

Review: I returned a Coby tablet to the address I received from coby. I followed all instructions. I sent the tablet on May [redacted] 2013. I had not heard anything from the company by the [redacted] of July. I called the company. The person I spoke to said the tablet was on the loading dock, waiting to be picked up. I have waited for weeks to receive my tablet. I have attempted to contact the company in numerous ways. I have e-mailed the company and attempted to call the company. I have tried all the numbers I can find. I either get a number that is no longer in service or am directed to leave a message and the voice mail is full. This is very frustrating because the tablet was a Christmas gift for my 16 year old son and he has used it very little. Thank You, [redacted]Desired Settlement: I just want a new tablet. I would also request that the tablet last more than a few months.

Review: I sent my sons Coby Kyros to be fixed in May of 2013. I was told that it would take 6 weeks. It is the end of

August and we still have not received it back. I called at the beginning of July 2013 and was told that they were unable to fix it and the style I owned was no longer being made so they would be sending me an equal value tablet. The gentlemen then said he would email me the tracking number which has still not happened. I have tried calling all the customer service numbers along with headquarters only to get busy signals or an answering machine telling me to go to the [redacted] website. I have sent 5 emails with no response.

The Tablet was sent to:

Coby Electronic Corp.

[redacted]Desired Settlement: I would like them to replace the tablet and send it out immediately or refund me the cost of the tablet plus the $8.95 shipping and the returning shipping that I sent with the tablet (money order) of $15.00, Total of 69.99 plus 24.95 equaling a total refund of $94.94

Review: I have had my tablet for less then a year ,my screen (digitizer) broke. I still have my receipt.

I tried emailing them, calling them. I can not get ahold of anyone.

when I email them I get a automated response that there email is invalid.

and when I call I get a automated response saying that I need to refer to the website (questions/answers)

and then it clicks.Desired Settlement: I would like to get my tablet replaced or repaired.

if not my money back.

Consumer

Response:

At this time, I have not been contacted by Coby Electronics Corp. regarding complaint ID [redacted].

Sincerely,

Review: I purchase a coby tablet which had a 1 year warranty for any repairs the tablets charging part broke so I call tech support and they told me to ship the product to [redacted], ** but when I called them back they gave me another address in [redacted] they also told me to send a 15 dollar money order for return shipping which I did I sent this off on june** 2013 with a tracking number and my package was delievered to the address in [redacted] on june ** at 1:19 pm I have been waiting for my package since this date I have not got my tablet back or refund of my money .Desired Settlement: I desire coby to return merchandise and my shipping amount of 15 dollars and to apologyfor delay

Consumer

Response:

At this time, I have not been contacted by Coby Electronics Corp. regarding complaint ID [redacted].

Sincerely,

Review: I ordered a Tablet thru [redacted] from this company.. The screen got cracked on the Tablet we called and they send a money order and the tablet in so I sent it in to have it repaired 06/**/2013 and they received the package 06/**/2013 about 9:30. I have had no response from them on the issue, I have called multiple times and had no response, It is now 08/**/2013 and I have heard nothing from them I have called numerous times and no response from them at all. They have my money order for 55.00 and it cost me 9.90 to ship the tablet back to them. [redacted] was the name of the gentleman that told me to send the money order in. All the numbers that they gave me allowed me to speak to no one ###-###-#### customer service number says can't be completed. operator gave me the number of ###-###-#### and it says not in service. called the operator again no one was available to take my call and the message recording says no space to leave a message. All the numbers that we have for them allows me to speak to no one they are all automated. I have had nothing but a run around from this company trying to get the repairs made on my tablet. We have had issues with this company even from the start trying to get the warranty activated on the device.Desired Settlement: I would like for the device to be repaired and returned to me!! a phone call or email would be nice to let me know the status of the repair. or if they are back logged just let me know something on the issue

Review: We purchased a coby tablet in december 2012 from montgomery wards. the tablet locked up in may 2013 and when we called coby usa they said we had to mail them the tablet for them to reset it. they sid they sen us a new one under the warranty but then the shut down their phone lines and their email addresses and we were unable to contact them. that ws more than two months ago and we have yet to receie our $400.00 tablet back. my child wants his tablet back. we are reporting coby, usa.

Product_Or_Service: Coby TabletDesired Settlement: DesiredSettlementID: Replacement

replacement or refund....full refund. immediately.

Review: On their warranty, they specifically state that we must call them prior to service. The number they give just has a recording then it hangs up. After trying every avenue I could find, I have come to realize there is no way to contact them. Many complaints have been made on their facebook page about them not honoring the warranty even after money orders had been sent.Desired Settlement: $49

Consumer

Response:

At this time, I have not been contacted by Coby Electronics Corp. regarding complaint ID [redacted].

Sincerely,

Review: I contacted Coby in July regarding a tablet I purchased Nov. **, 2012. and was told by [redacted] Customer Service Representative that I was within the warranty time and could return the tablet for repair or replacement. He sent me an email with detailed instructions which I followed including a 15.00 check for return postage and insurance. Per the US Post Office the package was received by

Coby on July *, 2013. I have not heard from or been able to contact anyone regarding the tablet since. The phone number provided by Coby no longer works, it just redirects you to the email address, which Coby does not respond to. The tablet never worked properly from the time of purchase, it did not hold a charge and would not tun on most times and finally would not turn on at all.Desired Settlement: I would like replacement with a new working tablet. It does not have to be the same model as long as it can provide equal or better service.

Consumer

Response:

At this time, I have not been contacted by Coby Electronics Corp. regarding complaint ID [redacted].

Sincerely,

Review: I recieved a Coby TV as a reward from my company in April of 2013. The TV will no longer turn on and I have called and emailed Coby USA for help. I have recieved no response in over a week.Desired Settlement: I want the TV to be fixed or money to be refunded so I can buy a TV from a reputable company.

Consumer

Response:

At this time, I have not been contacted by Coby Electronics Corp. regarding complaint ID [redacted].

Sincerely,

Review: Purchased 2 Coby Tablets MID7065 from Amazon 5/**/13 for my sons birthdays. 1 defective within 1 week and exhanged quickly thru Amazon. 2nd one stopped working within 6 weeks...spoke with Coby Tech Support rep, [redacted] on 7/* who emailed me return procedure and said a new one would be sent out right away. USPS tracking # [redacted] shows tablet was recv'd in Carson, CA on 7/*/13 I have heard nothing...even emailed [redacted] but no response. Today I tried calling Tech Support again because now the other Tablet has stopped working and tomorrow, 8/** is 90 days ... the website # [redacted] now refers you back to the website and disconnects. I somehow got thru on 1 main # and was referred to [redacted] Ext.[redacted] and I left a detailed message...however on the site there are numerous similar complaints so I am not expecting a reply.Desired Settlement: I would like the tablet that I returned to Coby on 7/*/13 to be replaced with a new one. I would like to be able to return and replace the other tablet as well or receive a full refund.

Consumer

Response:

[redacted]:

At this time, I have not been contacted by Coby Electronics Corp. regarding complaint ID [redacted].

Review: This is almost word-for-word the last email I sent to the techsupport and the consumercare email addresses. Added comments are in parentheses. It's about a portable HD video player called the V-Zone.

"Soon after I bought this I sent two emails to techsupport, and never got an answer.(April) Then I called, , but could not find anyone to help with the MP975." (The person had never even heard of the V-Zone) I was given another number to call, but could never get through. (The same number that is on a card that came with the player...it's always busy. The second number on the card "cannot be completed as dialed") It seems to be an orphan product!

I've been unhappy with several things, but now I have more problems. Thanks to the comments by other users on [redacted], I finally found out what cable I needed to connect to my analog TV. None of my local stores even knew what I was talking about, though I bought a cable and connector they said would work....but it only worked for a few minutes. So I bought the one recommended by a user on [redacted], and it doesn't work at all. Since that is the main reason I wanted this player, I would like to have it fixed, or return it.

Unfortunately, the warranty page says: "To obtain Warranty service, Customer must call COBY Technical Support prior to making a Product Return. For US residents, please call ###-###-####."

Now, however, when I call this number, all I get is a recording telling me to go to the website for service or support!"

(There seems to be no way to get in touch with the company, and now, even if I do, they'll probably say the warranty has run out. But that is only because I could never reach them.)Desired Settlement: I would like a replacement, but I'm afraid it would be defective as well, so the best outcome for me would be a refund.

Consumer

Response:

At this time, I have not been contacted by Coby Electronics Corp. regarding complaint ID [redacted].

Sincerely,

Review: I sent my daughters tablet back to Coby under warranty with a $15 cashiers check (said it was needed to send replacement). That was sent April **, 2013 and delivery confirmation of April **, 2013. I have called Coby in June, was given a run around about a warehouse closing in GA and the new tablet should be received to me by the first weekend in July. I called when it still didn't show up and spoke with a [redacted] and a [redacted] is the Supervisor I guess. I was told it was taking longer than expected and shipments were to start going out again the following week which would have been approximately the [redacted] of July. I still haven't received the replacement and now the number for customer support just gives you there email address and you cannot speak with anyone any longer. I called the HQ in New York and you cannot get anyone there either. I am very frustrated at this point. I have my mail receipt to when I sent the defective one in along with my $15 cashiers check from my bank and the receipt from purchase. The numbers I have called are Customer Service [redacted] New York HQ: [redacted] The address I was told to send back defective tablet to is out of GA. I am not sure what to do now.Desired Settlement: At this point I would like my money back for the purchase of the tablet plus my $15 I had to pay for them to send me a replacement that still hasn't been received. If this isn't an option I would like my replacement tablet as this was a gift to my daughter for Christmas and now she has been without since April!

Consumer

Response:

At this time, I have not been contacted by Coby Electronics Corp. regarding complaint ID [redacted].

Sincerely,

P.S. I have tried on numerous occasions to call number provided and only get a message stating to visit their website. Also, have sent emails and haven't heard a word.