Coby Electronics Corp.

Review: Purchased on 2/**/13 coby tablet mid 8048 for 119.99 on sale tried to start several times but was frozen screen.

I purchased at HH GREGG and was passed 30 days of purchase by the time I tried to connect so could not return to store.

On 4/*/13 rec by d Johnson on 4/*/13. was advised to include 15.00 dollar money order for shipping.

Since I had to pay for shipping which tales my lose at about 200.00. have called several times initially did reach several people sometimes they found my info other times they did not.

I have a tracking #[redacted] names that I reached [redacted] but have had no results being unemployed my husband on ss disability so I am not in position to through away

.I can get no help.

FYI shipped to Savannah, Ga addressDesired Settlement: for purchase amt shipping and 15.00 money order enclosed for what ever that was really for

Review: I purchased a Coby Kyros tablet in May of 2012, and it stopped working in April of 2013. The product came with a one-year warranty. I contacted coby and followed the instructions to return the item to the warranty department in Savannah, GA. I included the item, original packaging, purchase receipt, contact information, and a money order for $15 to cover return shipping. They were to either fix the item, or replace it- the process was to take 4-6 weeks. I sent the item via FedEx and it was received at the warranty department on May *, 2013. After 6 weeks with no response, I contacted the company via email. I was told the item was defective, and that they would send an upgraded product. I have sent many emails and called the customer service department to find out the status only to be told that they do not know, and have no way looking of it up to see when it will ship. I both emailed and mailed via postal service a letter and copy of all my receipts requesting a full refund- I no longer have any interest in any of their products and do not want it replaced. It has now been 15 weeks and I still have no replacement tablet or a response from the company.Desired Settlement: I am requesting a refund for the amount of $127.25. This is to cover the $97.25 purchase price I originally paid for the tablet, for the $15 money order I sent to have my tablet returned (USPS Money Order #[redacted]), and for $15 to cover the FedEx charge for me shipping the product to coby warranty dept. (FedEx tracking #[redacted]).

Consumer

Response:

[redacted]:

At this time, I have not been contacted by Coby Electronics Corp. regarding complaint ID [redacted].

Sincerely,

Review: I brought a Coby Kyros 7-Inch Android 4.0 4 GB Internet Tablet 16:9 Resistive Touchscreen, Black MID7034-4 for my daughter for Christmas and a couple months later the charger port broke off. I called Coby and they instructed me to return the item along with a $15 money order for replacement shipping. I did and they said it would take 4-6 weeks. Its been two months now and I have not received another tablet and Coby had not responded in any way. My daughter is very sad and she has been asking about her tablet.Desired Settlement: I want a replacement tablet or a full refund of the price plus shipping charges I have endured.

Consumer

Response:

At this time, I have not been contacted by Coby Electronics Corp. regarding complaint ID [redacted].

I am out of a $15 money order that has been cash.

Sincerely,

Review: Ordered and paid $189.95 on February *, via [redacted] order ([redacted]) a 15 inch under cabinet kitchen LCD TV. Within weeks, the front control panel stopped working.

Purchased a $10 money order as required by Coby to send the unit back on April **, 2013.

Paid $21.45 for shipping the product back to Coby also on April **, 2013 - tracking number # - not able to include.

Never heard from Coby, called many times to be told the TV wasn't there including on 5/* and 6/** when I spoke to [redacted]. I spoke on another occasions with a [redacted] and then with [redacted]. When I gave them the tracking number and told them the TV was received by Coby on April **, 2013, they had no explanation. I was told that I would receive an email once my TV was "in the system". No email. When you call Coby you no longer get a person only a recording to check the website. I am out $221.40 and a television after a lot of time and effort.Desired Settlement: Refund of total expenses of $221.40 which includes the product price of $189.95, money order of $10 and shipping cost of $21.45.

Consumer

Response:

At this time, I have not been contacted by Coby Electronics Corp. regarding complaint ID [redacted].

Sincerely,

Review: My father brought me a coby kyros 7" tablet for christmas of 2012. The power jack (DC input) came a loose and now I can't charge my tablet. I'd called best buy where my father brought the tablet. They gave me an 800 number to call, my mother and I have been trying to call and we can't get through. Then we called the headquarters and no response. All I want is to get my tablet fixed so I can use it again.

Review: Coby stole my children's tablets! and my money order and my shipping there. I paid $47.52 for shipping both ways (that includes a $30 money order to return it and shipping it there with $200 insurance). I have proof of receipt that they received my two tablets on July [redacted]. Again, I insured them for $200 and included a $30 money order for return postage. When I called a few days later, they said that proof was not in their system yet. I originally spoke to [redacted] on 7-*-13. He told me that they would just replace the defective ones with new ones. When I called to check as they recommended weekly, I now cannot get a response. Now Coby phone numbers don't work, no one answers, or it says mailbox full. Directs you to email which comes back undeliverable! I sent them insured for $200 and can prove that they were delivered on 7-**-13 at the [redacted] location. I am extremely upset, we are on unemployment and this purchase last year for our boys Birthday's was now easy for us. Now they took the tablets our money and ran! I am aware that I am not the only case. This is happening to many other customers. Something needs to be done. This is just not right! Why can't someone go there in person and confront these thieves!Desired Settlement: They promised to replace these tablets. They flat out lied to me. They stole tablets from my 7 and 9 year olds, what kind of company does this to children? I want a full refund for all my expenses plus the price of the tablets. $109.99 each from [redacted], I paid for 2. I have the receipt if needed. That's a total of $267.50. They told me they would replace them with the newer version of the ones I purchased. They have not answered my emails. They don't answer the phone. They must be out of business. What are my options? Thanks

Consumer

Response:

At this time, I have not been contacted by Coby Electronics Corp. regarding complaint ID [redacted].

They were bought out by a company called Gordon Brothers, I have contacted them several times and they refuse to return my phone calls.

Review: I mailed my Mobile Internet Device (MID), a copy of receipt (which is attached), and a $15 money order payable to COBY Electronics Corporation to the following address:

Coby Returns/Tablet

The receipt copy submitted included the description of the problem, which states “The Mobile Internet Device (MID) will not turn on. When you turn it on the COBY logo appear and the MID never boot up.” In addition, I included my name, phone number, and address that I wanted the unit shipped to.

According to USPS tracking record the MID was delivered at 9:45 am on 4/**/13. I was told by Coby's customer service representative that the MID was logged in on 6/*/13, six weeks after receipt, and that it would be another four to six more weeks before I would receive a replacement MID. I called on the week of 6/[redacted] and was informed that a new tablet would be shipped to me, but the customer service representative could not tell me when it would be shipped and told me to call back in a few weeks.

So, I called on 7/[redacted] and was told that the warehouse was being inventoried and that nothing was being received or shipped and to call back on 7/[redacted]. I have called ###-###-#### at least twice weekly since the 7/[redacted] during the hours of operation (between 10 – 5) and continue to call, but I get the same recording every time. The recording states “Thank you for calling Coby Electronics for services or support visit [redacted]” twice and then the system disconnects the call.Desired Settlement: I am requesting assistance in fulfilling my claim expeditiously through either the receipt of replacement MID or a refund of the cost of my MID and the $15 shipping fee. In addition, if the MID is replaced I am requesting that the warranty is prorated to compensate for the time that the MID has been in Coby’s possession. I estimate that approximately more than 6 months of warranty remains, since Coby warranties generally provide a one-year labor and parts warranty for tablets.

Review: I purchased a coby tablet in April of 2013 via [redacted]. The tablet was defective and on 5/**/2013 I was told I had to pay for shipping which I did to have it returned. I have been calling costumer service for the past two months and given several excuses as to why I have not received my new tablet. I was first told it takes 4-6weeks for a replacment. I was then told that the warehouse was being moved from GA, to CA and I had to wait an additional couple of weeks. My last call was on 7/**/2013 and was told by the costumer service rep that they have been the dark and had no communication from the corporate office since 7/*/2013. I was given the number to corp and I was informed by [redacted] ###-###-#### at that the company went bankrupt and there is no information that they can give as to a refund or a replacement device. I was very disturbed by the way this was handled and the lack of information.

I purchased this item through [redacted] and they were not aware of any issues with the company and I feel that given the nature of this issues someone should have known something. from[redacted]Desired Settlement: I would like a refund of the shipping cost since I will be completely out of tablet.

Consumer

Response:

At this time, I have not been contacted by Coby Electronics Corp. regarding complaint ID [redacted].

Sincerely,

Review: I am unable to contact them concerning my tablet I sent in for repair in may of 2013Desired Settlement: I want my tablet (or a new one) returned to me.

Consumer

Response:

At this time, I have not been contacted by Coby Electronics Corp. regarding complaint ID [redacted].

Sincerely,

Review: Service Request#[redacted]: Coby "7" 4GB Multi-Touch Tablet, Model#MID7036-4, Serial [redacted]

I purchased the Multi-Touch Tablet through Fingerhut in December 2012. The tablet stopped working after six months(4/2013). I was advised to return the tablet(which I did in April 2013) to Savannah Georgia; with a $15.00 money order. I was advised by customer service that the entire process is expected to take 6-8 weeks to receive a replacement. I made calls to customer service from April to July to receive any recent updates regarding my service request. Now it is August and I still have not received my replacement. Today, I tried to contact the customer service center. Unfortunately, I was not successful. I tried several numbers listed in the official website and NONE of them works. I tried the headquarters in NYC. No one answers. Over these past few months, I can't help but believe that I have been given the run-a-round. So I decided to file this complaint; hoping that there will finally be a resolution.Desired Settlement: If a replacement is not possible; then I would expect a refund by check.

I look forward to your reply.

Consumer

Response:

At this time, I have not been contacted by Coby Electronics Corp. regarding complaint ID [redacted].

Sincerely,

Review: I sent the Tablet in for warranty repair on 4-**-2013. I was told 4-6 weeks for the repair . I have contacted Coby several times and have been told it will ship in the next few days . The last time that I spoke with a Coby representative I was told that all products were shipped to California and a ship date was not in the near future. I Purchased the Tablet 12/*/2012 and sent it off 4/**/13 . The Tablet has been in there warehouse longer that I have had the product.Desired Settlement: I want a full refund of purchase price including shipping plus the shipping cost of returning the product for warranty repair

Review: we purchased a coby tablet thru walmart online and within a year it quit working. we contacted walmart and they told us it was still under manufacturers warranty so they gave me the phone number to coby. I contacted coby and was told to send the tablet to them along with a $15 money order for them to return it after repairs were finished. I did so and confirmed through the post office that my tablet was delivered to the address coby provided on 7-**-13. I never received any info from coby that they received my tablet and since then I have been unable to get an update on the status of my tablet. I have made countless emails and phone calls with no luck! all calls are redirected back to the web site and the web site said that email was no longer valid!!! I have no idea how to get ahold of them and get my tablet back!! I feel I have been scammed!!!! I am now trying to get my money back thru walmart since I did have an additional protection plan thru them but they are telling me that they cant help me since I don't have the tablet any more!!!!! help!!!Desired Settlement: I would love some kind of explanation and a refund so that I can put the money toward a tablet from a better company that has customer service!!!

Review: I purchased a coby tablet off of QVC in November, The plug in fell into tablet and I contacted coby back in february to find out how I mail it in. I then talked to sombody who gave me information. I finally got around to mailing it to the address that was given to me only to find out that they have moved and so my product was shipped else where, which was then denied and was sent back. I have a 1 year warranty on this product and spent alot of money to have it shipped. I have tried calling this company several times. But NONE of the numbers are up and working. I am constantly getting a new number given to me and still nothing. I even emailed the company and nothing. I am very upset that I am being ignored or jerked around. I will no longer do business with coby of any kind.Desired Settlement: I would like to recieve the right address to ship this item to so it can be repaired/replaced like I was told on the phone. I have an email and an email address of the guy to I spoke with. I just want to make sure I get my moneys worth out of it. I don't like feeling ripped off.

Consumer

Response:

At this time, I have not been contacted by Coby Electronics Corp. regarding complaint ID [redacted].

Sincerely,

Review: I sent my table in to the company on april,** 2012 and I haven't got it back yet and when I try to call them they giving me the run around and now they won't answer the phone they tell you to go online for service and they still haven't got back to me the number to them is###-###-#### I really need sum help with this issue a.s.a.pDesired Settlement: Won't my table back on give me a full refun

Review: I purchased a mid 8048-4 tablet through walmart and purchased there warranty. My tablet was locking up and called walmart warranty and since the product was under the coby one year warranty they told me to contact them. I contacted coby with the number and talked to a technition. Over the phone we tried numerous ways to fix the issue without any resolve. The technition told me how to send it in with a money order for a free warranty replacement. I followed the instruction he emailed me to the T. This has been three months ago and still have not recieved my tablet back. I called them back after a month and the customer service person I talked to told me it hasnt shipped yet and to call back on monday. When I tried to call them back on monday the phone message tells me to go to the website and then hangs up on me. I have emailed the technition back and used the email provided on the website several times with out any response back. I have even tried to call the corporate office and can get ahold of nobody. I either want my tablet back or my money plus my $15.00 money order that I had to send in with my defective tablet. Any and all help is greatly appreciated. I saent my tablet in over 3 months ago!!!!!!!Desired Settlement: I either want my tablet back or a full refund with the money for the return mailing of my money order. I would also like to talk to someone about this issue since it has been about 3 months or longer since I sent my tablet in.

Consumer

Response:

At this time, I have not been contacted by Coby Electronics Corp. regarding complaint ID [redacted].

Sincerely,

Review: sent a kyros tablet in for repair with money order months ago. last time I spoke to a person it was going to be shipped and updated. now I can't contact anyone because phone #'s are not workingDesired Settlement: I WANT MY SONS TABLET BACK OR A REFUND SO I CAN BUY A NEW ONE

Review: customer service does not respond to methods listed on website (email) automated or otherwise and phone numbers are not answered with in listed business hours. product was returned within warranty requirements and according to emailed instructions. however, it states that the product can be expected to be returned around 6-8 wks after the product reaches savannah, ga. however the product never was delivered through or to Georgia. it has now been 8 wks and I am unable to get a response from the company.Desired Settlement: I would like a response to the status of my repair as well as the item returned in working condition or a satisfactory replacement as per the manufacturer's warranty agreement.

Consumer

Response:

At this time, I have not been contacted by Coby Electronics Corp. regarding complaint ID [redacted].

Sincerely,

Review: Unable to get in contact with the companies techsupport and/or customer service department. Phone number listed on the site (###-###-####) is only a recording that tells you to go to their website. I sent an email on 8/** and have not received a response back to my inquiry. My husband also sent an email, 2 weeks ago and still hasn't received a response. Then I looked up their corporate information. Same thing, just a voice recording that tells you to call customer service at ###-###-####, but the phone # is no longer in service.Desired Settlement: My daughter got a Kyros Tablet for xmas. The device speakers is longer working. The product has a 1 year warranty on it. I would like for them to replace the device or provide a refund for the full value of the product in a form of a check so that I can purchase another Tablet from a reliable company.

Review: I ORDERED A REPLACEMENT CHARGER (120VAC TO 5VDC) FOR MY KYROS MID7015 INTERNET TABLET BACK IN JUNE OF THIS YEAR. I FOLLOWED THE PROCEDURE OF SENDING A $6.00 MONEY ORDER TO THE COBY ELECTRONICS CORP. PARTS DEPT. IN [redacted]. I NEVER RECEIVED THE CHARGER. I HAVE BEEN UNABLE TO CONTACT ANYONE AT COBY BY PHONE OR LETTER OR EMAIL. I WROTE THE PARTS DEPARMENT, AND THE LETTER WAS RETURNED SAYING "REFUSED", UNABLE TO FORWARD. YOU CANNOT REACH ANYONE BY PHONE, AS THE NUMBER YOU CALL ONLY REFERS YOU TO THE INTERNET. I HAVE TRIED CONTACTING THEM BY EMAIL, BUT HAVE GOTTEN NO RESPONSE. THE COST OF THE CHARGER IS NOT A PROBLEM, IT IS THE LACK OF SERVICE AND RESPONSE TO MY ORDER. I STILL HAVE THE RECEIPT FOR THE MONEY ORDER.Desired Settlement: AT LEAST AN APOLOGY BY EMAIL, AND TO RECEIVE THE CHARGER I ORDERED ASAP.

Consumer

Response:

At this time, I have not been contacted by Coby Electronics Corp. regarding complaint ID [redacted].

Sincerely,

Review: i've been trying to contact coby tech support for about a month now, via calling and emailing. calling doesn't do ANYTHING because it's a recording saying to visit their website, despite the website saying that I can call during the day. no matter when I call, it's just the same recording. so when I try emailing, i'm not getting any kind of response back, and I have been filling out my email address correctly. i've even tried sending directly from my email and still no response. My tablet has a rattling coming from it, and it was purchase on 7/**/2013 so i'm easily within the 1 year manufacturers warrenty, but I can't get in touch with coby to find out more information to what I need to do to get my tablet fixed.Desired Settlement: the speakers sound like they are in the bottom of a tin can, and there is a rattling coming from the tablet as well when moved. I want my tablet to be replaced so I may have a fully working tablet.

Consumer

Response:

At this time, I have not been contacted by Coby Electronics Corp. regarding complaint ID [redacted]. their website has their phone number, and when you try calling them it says to go online. But when you go online to contact them, their messaging/email doesn't send the message through.

Sincerely,