Coby Electronics Corp.

Review: I bought a coby tablet for my son for Christmas of 2012. By febuary of 2013 the tablet wouldn't download any apps and was running very slowly. I contacted toys r us where I purchased it from and they told me I have to send it back to the manufacture because it had a year warranty on it. I called the company and they tried to fix it over the phone and couldn't so I was told to send my tablet with explanation of the problem and a $15 money order so they could return item back to me. I was also told that it would take 90 days for item to be returned, I started to call around the end of June of 2013 because I didn't hear anything .I was told at first the shipping department was shutting down and everything was being moved to their California site, then in July it was shut down for the holiday. but they were sending me an upgraded version ,but wouldn't know when due to shut down. I called again 2 weeks later and was told they have no shipping order right now and was not sure when my tablet would be sent out again. I was told that everytime I called for the next month always going to be sent but never knowing when. By end of July the phone calls stopped going threw and was told by a machine to redirect to the company website cobyusa.com. I tried emailing them 4 times telling to send back my tablet . Still no response . They took and kept my devise as well as my money. I want a refund since I've had to purchase anther for my sonDesired Settlement: I paid 189.99 plus new York taxes and 15 dollars money order to send new one back and also 10.60 to ship plus 1.20 for money order that comes to 226.80

Consumer

Response:

At this time, I have not been contacted by Coby Electronics Corp. regarding complaint ID [redacted].

Sincerely,

Review: On February **, 2013, I purchased a Coby Kyros MID7065 pc tablet from B & H Photo, which is located at [redacted], for $136.00. Product still falls under the one year manufacturers warranty until February 2014. Product continually shuts down and reboots on its own, and the screen has now froze up and is in need of repair or replacement with the manufacturer. I attempted to make contact with manufacturer through their website and the business telephone, but all attempts have failed. I have recently discovered that the manufacturer has now closed down as of June of 2013.Desired Settlement: Request company honors their manufacturer's refund by either refund or replacement of product.

Consumer

Response:

At this time, I have not been contacted by Coby Electronics Corp. regarding complaint ID [redacted]. It should also be noted again that I was advised by B & H that Coby Electronics have closed down and filed bankruptcy earlier in the year. This complaint may be disregarded and that I have since replaced the damaged piece of equipment myself. Thank you for your attention to this matter.

Sincerely,

Review: my son got a coby tablet for christmas 2012 and afew months later we had a problem with the plug on the machine to charge it .We emailed them they sent an email back saying that the unit sounded like it was defective and to try and take it back to the store where we got it from as it had a one year warrenty if the store didnt take it back we could send it to coby with a 15$ money order for return shipping and they would fix it store didnt take it back so on may [redacted] 2013 we sent it to coby with the 15$ money order and the warrenty paper with the reciept we got conformation they recieved it on may [redacted] we waited a few months and tried to call them to check on the status counldnt get ahold of them by phone or email and we tried multiple times when we tried to get a different phone number or email address the website is non activeDesired Settlement: we want our fixed tablet back or our money back

Consumer

Response:

At this time, I have not been contacted by Coby Electronics Corp. regarding complaint ID [redacted].

Sincerely,

Review: I purchased a Coby Tablet. The tablet stopped working after about 2-3 months. The tablet was still in warranty. I contacted a representative with Coby and I was instructed to mail the tablet to:Address: [redacted]

Phone:###-###-#### along with a $15.00 money order. I was told that if the tablet couldn't be repaired, Coby would replace it. The $15.00 money order was for return shipping. I have tried numerous times to call them with no avail. The phone number is a non working number and I have not received the tablet, my $15.00 money order they received and cashed it. I need my tablet or a full refund.

ORDER DETAILS Order date: 05/**/2012 [redacted] Order number: [redacted]

QTY PRODUCT DESCRIPTION 1 Coby - Kyros Tablet with 4GB Memory - Black SKU: [redacted]Desired Settlement: I would like a full refund for the purchase of the tablet and I would also like my $15.00 back.

Review: I bought a Kyro Coby Tablet from Toys R Us as a Christmas present for my daughter which started acting up the first or second week. Toys R Us let me exchange it for the same item with no problem since it was less than 30 days. After about 2-3 months that one started having problems (sound wasn't working properly and wouldn't charge anymore). I contacted Coby and they said they would fix it or send a reburbished one. They sent a reburbished one in reasonable time. 1 day later it wouldn't even turn on. I contacted Coby again and sent it back. After a period of time where I thought we should have received another one already, I called to follow up on it. I was told it got there and it should be shipped out by the end of August or begining of September. I calculated to receive it by Labor Day which was perfect timing for my daughter to use it for our vacation. Sadly to say it never arrived. I began to call Coby and e-mail, but I got no response. Whenever I called there was a recording that said to go to [redacted] There was no automated system telling you to push any numbers for service or no voice mail. I called the number in New York and got the same response, nothing.... Now when you log on to the website only the logo pops up, nothing else. I read that it is now owned by Gordon Brothers Group: [redacted]; Gordon Brothers Commercial and Industrial LLC, [redacted], Tel: ###-###-####; E-mail: [redacted] Reviews online states; According to the agreement, Gordon was responsible for returns. Gordon also explained: "We do not have contact information for anyone associated with the former Coby business." There is nothing else to do. I never got my tablet back for my daughter. I hope that one day something is done about this company and everyone gets their products back or better yet their money.Desired Settlement: Return my product or send me my money back.

Review: My coby tablet mid 1045 stopped working properly and is still within the companys COBY USA's 1 year warranty period. It turns on but does nothing else. I am unable to reach company by phone or email, please help.Desired Settlement: I would like my tablet replaced or a refund. I recieved the tablet as a gift on xmas 2012 and can provide a order invoice or receipt from [redacted]

Consumer

Response:

Better Business [redacted] has agreed to accept return of the coby tablet in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I mailed product back to company for them to fix as it would not charge right I call them and they continue to tell me it is in the ware house then call some more and well we are trnsitioning to a differant ware house call corpraratre and no answers when they do answer a girl come on sounds like she is sleeping and transfures you some where else they are playing games with there consumers ihave ware house number no answer or call call back in 48 hours and we miight be able to tell you where your product is poor business poor product asked for product back or money they said it is in the warehouse they should be able to track item and give informationDesired Settlement: I would like my money back as now I feel they are a poor company a company with there name should not have such employess or uncared procedures and inability to answere there consumers with a direct answer and they are presenting them self as a scam I feel as if I have been scammed I now just would like my money instead of the prduct I recieved the tablet as a gift and have been unable to use it well as it as not worked right and now I have nothing no tablet now money and a scam company thank you

Review: I purchased a COBY 32 inch TV on 10/**/12 from SHOPNBC. On Friday 7/**/13 while watching the TV at approximately 9pm I heard a sudden pop and the picture went out completely, I tried to troubleshoot on a number of occassions that night (unplugging and waiting about 3-5 mins to see if tv would reset) and to no avail. I contacted COBY today 7/**/13 and was told total parts/labor warranty was only for 90 days but parts covered for 1 yr. A number of employees there were very non chalant basically telling me that I may want to look at purchasing a new TV... One gentlemen told me to find a TV repair shop to fix and if acceptable by COBY then parts would be covered and I would pay only for labor, I asked for recommendations and none were given. My question is if I can't find anyone willing to fix tv how was I to solve this issue. I have tried to contact local repair shops and to no avail thus far. I called COBY again to complain again and this gentleman was very helpful, he gave me the email address to consumer care so I am just waiting on a response from them. I purchased this TV less than a year ago, it is defective and I am trying to get some satisfaction. Am I just to let this go and purchase another TV and let the money that was spent go? This is very disconcerting that a company would and could do this...Desired Settlement: I just want a replacement TV or the money spent to purchase another TV, or this TV fixed...

Review: I called the company to request a replacement tv stand, I was told to mail a money order and the product will be shipped. I got a call about a week or so later verifying the product number I requested. 6 weeks later I haven't received the product, I called to inquire and I get a recording to send an email. I've sent two emails and no response. I found another email address only to be told that the email is no longer active. Apparently this location is now out of business and no forwarding address to the other location to honor the request and no way to get my money back.Desired Settlement: I'd like the part I ordered TV base stand for [redacted] or a refund of $25.

Consumer

Response:

At this time, I have not been contacted by Coby Electronics Corp. regarding complaint ID [redacted].

Sincerely,

Review: I received a defective MP3 player. I was told to return it and they would make repairs and return it in 6 to 8 weeks. I returned it and they received it on May *, 2013 at 9:18 AM. It has been more than 8 weeks. I have called the number given to me and got a message to call another number. When I called that number they told me to call the first number. I finally the corporate number and had to leave a message. I left the message for them to return my call. They never called me. I have been calling several times a week and just get a busy signal. I have not been able to talk to a real person. This has been going on too long and I just get a run around.Desired Settlement: Just send back my repaired player

Consumer

Response:

[redacted]:

At this time, I have not been contacted by Coby Electronics Corp. regarding complaint ID [redacted].

Sincerely,

Review: Tablet received defective. Power charging port broken. Sent tablet and $15 money order to Coby for repair. Two months later, still did not receive correspondence or tablet. Called Coby and was told my tablet was received and is in the warehouse. I was also told that their records indicate that tablet will be replaced with a new one. Was told it could take 2 additional weeks because they are in the process of moving the warehouse to California. It has now been several months and I still have no tablet. When I now try to call customer service, automatically goes to a voice mail that is full with no room to record a message. Have sent several emails, with no reply. Not only am I out the $15 money order, I have no tablet. Multiple online complaints with similar experience and no reply or resolution.Desired Settlement: I want either a new replacement tablet or money back for value of tablet returned.

Consumer

Response:

At this time, I have not been contacted by Coby Electronics Corp. regarding complaint ID [redacted].

Sincerely,

Review: I sent in two tablets on warranty on May [redacted] and have not received them back yet. I try to contact them and there are no phone numbers, all numbers are disconnectedDesired Settlement: I think they should return the money I spent to send the tablets, and what I paid for the tablets. they have had them for over 4 months and the warranty states that it can take 6 to 8 weeks. It has clearly been longer than 8 weeks.

Consumer

Response:

At this time, I have not been contacted by Coby Electronics Corp. regarding complaint ID [redacted].

Sincerely,

Review: I like many others contact COBYUSA about a defective product. In this case a tablet. I was told to return the tablet for a replacement. I called in June to confirm mailing address and sent the item out to GA. The problem is the GA plant was already closed and my tablet is not lost in the mail system bouncing from closed location to closed location. I have tried to email and call COBY to no avail. No answer and disconnected numbers. I realize that I am one of many in this situation but felt I needed to do something against them and wanted to document my problem. If you can find a valid number I would appreciate it.!Desired Settlement: I either want a new tablet or the money for the one that broke 1 month after purchase... at least communication with a rep would be helpfull

Review: I sent in my Kyro tablet on July [redacted] with track and confirm notice stating Coby Consumers Return receive it on July *, 2013. I was told they would have a tablet sent out with in 6 to 8 weeks it has been over 10 weeks. None of the numbers on the websites are in service and no email returns. I have tried to get in touch with this company for 3 weeks. Finally go onto Coby [redacted] and someone noted the company was bought out. I attached an email from [redacted]

" Hello,

On August **, 2013, [redacted] purchased only certain assets of Coby Electronics through a Uniform Commercial Code Article 9 sale conducted by Coby’s secured lender. [redacted] did not assume any of Coby Electronics’ liabilities or responsibilities associated with their prior business. As a result of purchasing just the certain assets and not assuming any liabilities, [redacted] will not be honoring any warranties or liabilities for inventory sold by Coby Electronics. [redacted] has no contractual or other relationship with Coby Electronics and as a result we are unable to answer inquiries related to the prior business of Coby Electronics.

Regards,

[redacted], Commercial & Industrial Division

[redacted] Group, LLC

Description: Description: Description: Description: Description: [redacted] Prudential Tower [redacted]Desired Settlement: I would really like to have my tablet back, I bought it for a Christmas gift for my daughter. If I cant have the tablet I would like to be reimburse for shipping and handling, the repair fee also the cost of the tablet.

Consumer

Response:

At this time, I have not been contacted by Coby Electronics Corp. regarding complaint ID [redacted].

Sincerely,

Review: I purchased a COBY Table for my mothers birthday in Oct 2012. I would never stay connected online via WIFI anywhere that she went. We changed ISP and everything to get her table to work better. We chose in July 2013 to send it back to coby. I called coby and QVC( where I purchashed it from) in August , Sept and Oct. I finally go into contact with coby once and they said they will call me I was on the list. QVC said they are trying to reach someone for me as well. My mom needs the table for work.Desired Settlement: I would either like my money back or a band new table.

Review: I have a coby tv 32 inch TFT LCD that was purchase I have been trying to contact Electronic technical support. the TV is giving me problems since the first time I turned it on the remote control does not Work with the TV. I went to the store and bought a universal remote control thinking the remote control that the TV came with didn't work but is not the remote control its the TV itself that is not connecting to the remote control I have been trying to contact the company and all I get is machine making offers, after being on the phone for like 5 minutes or 10 listening to all these offers at the end I get a phone number to call. finally when I call that number it's also the same thing all it does is giving you offers, it doesn't connect you to no one to give help. I then go into the Internet find the company I see another different number I also called that number & still the same thing I get a machine talking about offers. so far I have called 3 telephone numbers and it's all just numbers with recording offering specials and nobody picks up at the end if you do not choose an offer the 3 telephone numbers hang up on you there is no way to contact these people & I am stuck with a TV that doesn't work and I am unable to contact coby Electronics Corporation I since then looked at reviews on this company and no one has been able to reach them at all I feel that they are selling merchandise that are defective in people are not able to contact them so therefore you lose your money and that is very unfair now I'm stuck with a TV that doesn't work and they have taken my money I would like to have a working TV I hope I get a response from this company soonDesired Settlement: exchange for a new tv that actually works

Review: Purchased 3 tablets for 3 different people as gifts. Each one broke down in less than 30 days. First was sent back with the required 15 dollars. When it was returned 8 weeks later it would not hook up to the internet. Again was told send another 15 dollars and send it back. Again am still waiting. In the mean time the other 2 had malfunctioned and the people were unable to use them.Desired Settlement: Since all three are defective and the one that was returned resulted in another that was defective, it is obvious that this company and product does not sell products that are any good. I prefer to spend my money on a product that will work and lasts more than 2 weeks.

Consumer

Response:

At this time, I have not been contacted by Coby Electronics Corp. regarding complaint ID [redacted].

Sincerely,

Review: I sent in my coby tablet to be fixed on 4/**/2013. I called about 4 weeks later to see how things are going I was told it was still not moving,they said to call back in another 2 weeks. they said they didn't know what was going on with it and to call back. I called back and they told me they still didn't know anything so I waited and then called back they told me I should get it by July [redacted] 2013 it did not show up so I called on that following week they said that they didn't know to call later. I called yesterday and [redacted] told me to call corporat. I tryed today July [redacted] couldn't get through. I also tryed this # again ###-###-#### and now I am unable to talk to any one. I would like to know what is going on with my tablet if I'm going to get it fixed or get a new one or get my money back?Desired Settlement: to get a new tablet or to get my money back

Consumer

Response:

At this time, I have not been contacted by Coby Electronics Corp. regarding complaint ID [redacted].

Sincerely,

Review: I purchased a COBY sound bar CSMP90 in December 2012. It stoped working in March. I sent the defective soundbar and necessary paperwork to Coby service center per their instructions. I included a $10 money order for the cost associated with returning this repaired sound bar to me. I was told it would take 4-6 weeks to repair and return. I called to get an update on the process only to be told that they had no information and to call back later. This went on for over a month. Now they wont answer their phones or return e-mails. I do not have my defective sound bar and they have my additional $10 money order.Desired Settlement: I want a refund of $100 for the sound bar. I no longer trust the company to repair the product effectively. If not a refund I want my repaired sound bar.

Consumer

Response:

At this time, I have not been contacted by Coby Electronics Corp. regarding complaint ID [redacted].

Sincerely,

Review: ok I had a 19 " led coby tv for christmas last year so I was told to send it back to the manufactor they said it would take 4-6 weeks for the tv to be fixed so I was calling every little while to see if they got the tv and stuff was talkin to them in june 2013 they said the tv was on its way by courier to my house they said allow 2-3 weeks delivery called two weeks ago they told me to call back in a week so I been trying to get a tracking number they say theres none availand when I call there im always getting a busy signal so I can not speak to customer service to see where my tv is located to and ever since the bigining customer service didnt have no actual writing if it was being looked at or anything they always say ill call you when we hear back and never doDesired Settlement: I would like a replacement of the tv and for waiting so long I think I deserve the price of the tv back

Consumer

Response:

At this time, I have not been contacted by Coby Electronics Corp. regarding complaint ID [redacted].

Sincerely,