Coby Electronics Corp.

Review: We purchased a Coby MP3 player (MP620-4G) with a serial #[redacted]. After less than a week the item will no longer power on. We have charged for days, pressed reset, etc and the item will not turn on.

We contacted Coby for a refund or replacement of this defective product through their website and never received a response.Desired Settlement: We would like the $20 that we spent on this product refunded to us. Do to the lack of response, we no longer trust the brand to provide a usable product, so a replacement product is not an acceptable resolution. We can send the defective product back if that is required to complete this resolution.

Consumer

Response:

At this time, I have not been contacted by Coby Electronics Corp. regarding complaint ID [redacted].

Sincerely,

Review: bought 55 inch tv dec **,2012, the [redacted] of march tv went out , sent me a refurbished on and it went out july**,2013 still undr warrrentn and there is no way to get ahold of them

Review: Coby Kyrose purchased on 11/**/12, give as a Christmas gift quit working in March of 2013. I sent the tablet, per there instructions for the tablet repair/exchange. I sent the tablet off on 4-**-13, they received it in [redacted] on 4/**/13. I called the ###-###-#### number on 6/*/13 and talked with [redacted]. He stated that the [redacted] shop was closed and that if I didn't hear anything in a few days to call back. I tried calling several times and there was never an answer. Then on 8/*/13 I emailed [redacted] about my concern and heard nothing back. I know that they opened my email since I have return email when my mail is opened. Then today, 10/*/13 I emailed again hoping to get a response.Desired Settlement: My tablet returned and fixed. I paid the $15 money order and haven't heard a word from Coby.

Consumer

Response:

At this time, I have not been contacted by Coby Electronics Corp. regarding complaint ID [redacted].

Sincerely,

Review: My mother's tablet had a problem with the power and it was still warrantied. I called the company in May and sent the tablet in for service. They told me it would be back in about 12 weeks. I sent it to [redacted]. I have a delivery confirmation and insurance that it got there. I have yet to receive back the tablet. I have tried to call however the phone just hangs up and says to go to the website. I have emailed twice with no response.Desired Settlement: I would either like my mothers tablet back, or the money for the money order for $15 I sent for service and the money for a refund of the tablet.

Review: I contacted Coby about a problem with a tablet that was under warranty. They gave me the instructions for sending it in and a new tablet would be sent. I sent the tablet per their instructions, tracked the package via USPS and know that it was delivered. I never received a replacement tablet. I have emailed Coby a minimum of 4 times with no response to the status, and still no replacement tablet.Desired Settlement: I would receive the new tablet, or get my money back for the purchase.

Consumer

Response:

At this time, I have not been contacted by Coby Electronics Corp. regarding complaint ID [redacted].

Sincerely,

Review: I bought a Coby Tablet for my son on Chirstmas , and the screen was disfunctional, then, I called cobyusa for the problem. They told me to send the tablet in including $15 dollars. February 2013, was when I sent the tablet. I Tried calling, e-mailing no answer.Desired Settlement: To Give a response and a apology for making me wait this long. Also, a refund.

Consumer

Response:

At this time, I have not been contacted by Coby Electronics Corp. regarding complaint ID [redacted].

Sincerely,

Review: I sent off my tablet on Monday June **,2013 and have not received it back Ive called constantly to ALL the numbers they have 1 number where no one answers...The product was purchased through the shopping network HSN and ever sense I received this product it just was not acting properlyDesired Settlement: I have had to many issues and I would like to receive a refund !thank you

Review: I purchased a product tv and it failed to work. I sent it back to coby in February 2013 and every time I call corporate phone number everyone gives me the run around. No one knows anything about the situation and won't help me. I am a discussed consumer. I told Coby call center that I was going to turn the matter over to my attorney and their response was "go a head"

. I can not get in touch with the warehouse in NY or anyone.Desired Settlement: coby said that they would send a new tv and ship it out with many gifts, for having me wait so long.

If there is anything you can do, or need additional information please email me at [redacted]

Review: I purchased a coby netbook for my son for christmas 2012. January 2013 the netbook began to malfunction. I called the company I bought it from, and I was told to contact the maker of the product customer service dept. because he only had for 1 month. I contact Coby, and they told me to send the product in with a $15 money order. I mailed it January **, 2013. They received according to my delivery confirmation slip. The product was mailed back to me in March. I found the product to be a different model netbook than what I initially purchased. I also found that the netbook was also defected. It would no download, the touch screen was off(not on point of what you select). I called Coby and explain to them. They told me to mail it back without the $15 money order, and to place a note inside stating it was defected. I mailed the item back to the company on April **, 2013. I called to confirm delivery this time. I spoke with Rep. name [redacted] on 6/**/2013. She told me she could see where the netbook had been received just 3 days prior to this call, but she could not see the status of the repairs, so she told me to call back in 3 days due to the company relocating from Savannah, Ga to CA. I began to be busy the remainder of the week, so I wasn't able to call back until 7/**/2013. I spoke with [redacted], and he stated he could not see anything. I told him I had spoken to [redacted] about 2 weeks ago and she was able to locate that the netbook was delivered and accepted by Coby regarding the tracking number. I also mailed a letter to corporate on 7/**/2013, and received no response. Now, there are no answers to any numbers when I call. I don't have the netbook I paid for, which was $100. All I have is mailing receipts, conversation times written down, and an upset child.Desired Settlement: I am so frustrated at this point. I would not like to have anything to do with this company at all. It's been over sxi months since I started this process. I had to deal directly with the companyy because there was an automatic 30 day warranty on the netbook. They were not honest, and they were misleading according to the warranty information that came with the product. I prefer a refunf in the amount I paid for the product which was $100. It was a little more , but it does not matter to me at this point. I only want to buy my child what he has earned and deserves.

Consumer

Response:

At this time, I have not been contacted by Coby Electronics Corp. regarding complaint ID [redacted].

Sincerely,

Review: We purchased two Coby Kyros for our children in December from Walmart. One of the devices Model MID7033 S/N 052120045626 stopped working properly. After contacting Coby directily I was given instructions to send the device back along with a money order for $15.00. They would either repair or replace the device. The entire process would only take 4-5 weeks. After a week I called to verify that they did received the device. No one could verify that the tabled was even there. However, I had shipping confirmation that they did get it on 4/**/13, I mailed it on 4/**/13. After 4 weeks I called to check the status. At this time and every call after, no one had any information to give me. They did not see any details that the tabled had even been put in their system. I was told each time to call back next week and there should be an update. on 5/** I called again, talked with someone named [redacted] at ext. [redacted]. He said there was still nothing in their system and to call back 5/**. I called on 6/** and was finally given information that they were waiting on stock and they were sending a new tablet to me the following week. Today is June **th and I called again. STILL NOTHING! The person I talked with today said that the tablet was still awaiting repair. I have been given the run around so much on this issue. Both my children received a tablet and only one is able to use theirs. No one can give me an answer, I don't think anyone knows what is going on. Each time you contact this company they tell you to call back, look for it any day in the mail, each time it is a lie! I have contacted a supervisor in NY who has yet to call me back. I feel like I have been scammed and lied to! I have copies of my receipt where the device was mailed, a copy of my Money Order, the letter I sent along with the device as well as the receipt from Walmart where I purchased this on line. It is going on 9 weeks and Coby can't even give me a direct answer. I started calling weekly after the 5th week and had to stop because it was so frustrating and upsetting. I truly feel that I will not received my product back. This company does not care about the consumer! They could care less when I call. They give you very unreliable and shady answers.Desired Settlement: I feel it is the business' responsibility to replace this product. The product was under warranty.

Review: I sent back my tablet to coby back in july. was told it would take 4-6 weeks to hear back from them. it has been six weeks and I have heard nothing from them. I have sent numerous emails and left numerous voice mails about the status. any number for coby is not working and there is no other contact number.Desired Settlement: all I want is my tablet back, if they couldn't fix it then I want a replacement/upgrade

Consumer

Response:

At this time, I have not been contacted by Coby Electronics Corp. regarding complaint ID [redacted].

Sincerely,

Review: Ordered a coby tablet from Shopko, the tablet did not stay charged so Shopko advsied me to send it to Coby Electronics. I sent the product on 5/**/2013 with a money order numbered [redacted] in the amount of $15.00. The money order when looked up has been cashed. I didn't hear anything so tracked the product tracking number 1[redacted], it shows it was delivered to Savannah Ga and then Port Wentworth GA on May **, 2013. When I called in June to Colby I was told that it was in the shipping process but never received a tracking number. It is now August **,2013 and still have not recieved my PRODUCT. I call to get no where, I have emailed to not be responded to. I just found out From Shopko that Coby Electronics is out of business. So they took my tablet and my $15.00 money order and I have NO product. I would like my tablet and my $15.00 back I also would like my $10.00 for insuring the product to come and found out because it is over 60 days I can't get anything back. I sent the product to [redacted].Desired Settlement: I would like my tablet as well as my $25.00 back for the inconvience.

Consumer

Response:

[redacted]:

At this time, I have not been contacted by Coby Electronics Corp. regarding complaint ID [redacted].

Sincerely,

Review: Purchased a Coby Kyros 10.1-Inch Android 4.0 8 GB 16:9 Capacitive Multi-Touchscreen Widescreen Int... around Sept * 2012, from [redacted] recieved product around Sept **,2012. After several calls to Coby teck support was unable to hook to internet, In December 2012 tech suggested I return for warrenty repairs. So packaged it up and sent it out in January *, 2013, April * 2013 recieved tablet back, went about setting it up and tablet would not charge up or come on, Called Coby warrenty service and they advise to send back to them for repairs or replacemtn. It was shipped to Coby Returns/Tablet, [redacted] on April **, 2013, by USPS tracking number xxxxxxxxxxxxxxxxxx** as well as insured. I spoke with a tech around July ** 2013 said it had been slated to ship out on July * but was not shipped. He didnt know why suggested that I call the following week. Since then I have tried all the numbers associated with Coby Electronics and have reached nothing but disconnected phones except for [redacted] with a recording that referes you to web site then disconnects. I have also sent several emails and have not recieved a response todate. Now I am out $193.27 and do not have the product. I have also sent both times a 15.00 dollar money order along with tablet for return shipping as asked they have kept the money and my tabletDesired Settlement: I would like a refund on the product and the cost of shipping and refund for the preshipping charges I had sent, and an appolgy for failure to honor their policy

Review: I bought a Kyro Coby Tablet from Toys R Us as a Christmas present for my daughter which started acting up the first or second week. Toys R Us let me exchange it for the same item with no problem since it was less than 30 days. After about 2-3 months that one started having problems (sound wasn't working properly and wouldn't charge anymore). I contacted Coby and they said they would fix it or send a reburbished one. They sent a reburbished one in reasonable time. 1 day later it wouldn't even turn on. I contacted Coby again and sent it back. After a period of time where I thought we should have received another one already, I called to follow up on it. I was told it got there and it should be shipped out by the end of August or begining of September. I calculated to receive it by Labor Day which was perfect timing for my daughter to use it for our vacation. Sadly to say it never arrived. I began to call Coby and e-mail, but I got no response. Whenever I called there was a recording that said to go to [redacted] There was no automated system telling you to push any numbers for service or no voice mail. I called the number in New York and got the same response, nothing.... Now when you log on to the website only the logo pops up, nothing else. I read that it is now owned by Gordon Brothers Group: [redacted]; Gordon Brothers Commercial and Industrial LLC, [redacted], Tel: ###-###-####; E-mail: [redacted] Reviews online states; According to the agreement, Gordon was responsible for returns. Gordon also explained: "We do not have contact information for anyone associated with the former Coby business." There is nothing else to do. I never got my tablet back for my daughter. I hope that one day something is done about this company and everyone gets their products back or better yet their money.Desired Settlement: Return my product or send me my money back.

Review: Just like many other customer, Coby customer serive rep requested that I return a faulty tablet with a money order in order to return a new tablet or fix my tablet. After I did all that I never heard anything from the company so I called and all I would get is a customer rep telling me they are weeks behind on fixing their broken products and the process would take 6-8 weeks. (After calling two separate times) Well, it is passed the 6-8 weeks, I'm calling and now you can't even get a customer service rep on the phone. They are a rip off and should be investigated.Desired Settlement: Refund - Check now

Review: I purchased a Coby Tablet. The tablet stopped working after about 2-3 months. The tablet was still in warranty. I contacted a representative with Coby and I was instructed to mail the tablet to:Address: [redacted]

Phone:###-###-#### along with a $15.00 money order. I was told that if the tablet couldn't be repaired, Coby would replace it. The $15.00 money order was for return shipping. I have tried numerous times to call them with no avail. The phone number is a non working number and I have not received the tablet, my $15.00 money order they received and cashed it. I need my tablet or a full refund.

ORDER DETAILS Order date: 05/**/2012 [redacted] Order number: [redacted]

QTY PRODUCT DESCRIPTION 1 Coby - Kyros Tablet with 4GB Memory - Black SKU: [redacted]Desired Settlement: I would like a full refund for the purchase of the tablet and I would also like my $15.00 back.

Review: my son got a coby tablet for christmas 2012 and afew months later we had a problem with the plug on the machine to charge it .We emailed them they sent an email back saying that the unit sounded like it was defective and to try and take it back to the store where we got it from as it had a one year warrenty if the store didnt take it back we could send it to coby with a 15$ money order for return shipping and they would fix it store didnt take it back so on may [redacted] 2013 we sent it to coby with the 15$ money order and the warrenty paper with the reciept we got conformation they recieved it on may [redacted] we waited a few months and tried to call them to check on the status counldnt get ahold of them by phone or email and we tried multiple times when we tried to get a different phone number or email address the website is non activeDesired Settlement: we want our fixed tablet back or our money back

Consumer

Response:

At this time, I have not been contacted by Coby Electronics Corp. regarding complaint ID [redacted].

Sincerely,

Review: On February **, 2013, I purchased a Coby Kyros MID7065 pc tablet from B & H Photo, which is located at [redacted], for $136.00. Product still falls under the one year manufacturers warranty until February 2014. Product continually shuts down and reboots on its own, and the screen has now froze up and is in need of repair or replacement with the manufacturer. I attempted to make contact with manufacturer through their website and the business telephone, but all attempts have failed. I have recently discovered that the manufacturer has now closed down as of June of 2013.Desired Settlement: Request company honors their manufacturer's refund by either refund or replacement of product.

Consumer

Response:

At this time, I have not been contacted by Coby Electronics Corp. regarding complaint ID [redacted]. It should also be noted again that I was advised by B & H that Coby Electronics have closed down and filed bankruptcy earlier in the year. This complaint may be disregarded and that I have since replaced the damaged piece of equipment myself. Thank you for your attention to this matter.

Sincerely,

Review: Product was sent in for repair as directed by customer service rep in early July. I have made several attempts to contact the company and have been unsuccessful. I have not received a return product or correspondence from Coby. Product was a replacement from original and still covered under warranty.Desired Settlement: I would like a new replacement, instead of the refurbished product as previously received or a credit to replace the product from Coby.

Consumer

Response:

At this time, I have not been contacted by Coby Electronics Corp. regarding complaint ID [redacted].

Sincerely,

Review: I returned my tablet to coby consumer returns to get fixed. It is still under warranty. They recieved my tablet on June **, 2013 from UPS. I was instructed to send my tablet back with a $15 money order for my tablet to be shipped back to me. Then about two weeks later a representative told me would be recieving a new tablet because mine couldnt get fixed. About a month ago I started calling to find out about the status of my new tablet. I have not been able to speak with no one. I have called and emailed numerous times, up until yesterday I have not been able to speak with no one about my new tablet. I would like to get my new tablet as I was told I would.Desired Settlement: I would like to either recieve my new tablet or my money back.

Consumer

Response:

At this time, I have not been contacted by Coby Electronics Corp. regarding complaint ID [redacted].

Sincerely,