Coby Electronics Corp.

Review: Purchased a Coby tablet for Christmas 2012 and have not been able to use it since. Called them several time in the beginning and they tried things over the phone but nothing ever worked. On May ** was told to send it back because there was a recall on that particular one so a new one would be sent. On May ** I sent it back and was told to wait 6 to 8 wks. So after that time called them back and was told that the warehouse was moving and nothing could be shipped out to wait another week. So By July ** I heard and rec eived nothing so I called the number I had was told that they didn't know when the warehouse would be ready and that they couldn't even tell me anything about my tablet as far as shipping it out or any status on it. I was frustrated and told them to give me a supervisor number so I could just ask for a refund. The numbers I was given were either not available, no longer in service or been busy for 2 weeks.Desired Settlement: Refund so I could purchase new one somewhere else, will not be purchasing anything from this company and will pass the word to others.

Review: re: Coby Kyros 9.7-Inch Android 4.0 8 GB Internet Tablet 4:3 Capacitive Multi-Touchscreen with Built-In Camera, Black MID9740-8

This is the worst customer service I have ever received. I mailed my tablet in to be fixed with my cashier's check on May * while still under Manufacturer's warranty with the requested cashier;s check of $15. It is now Aungust [redacted] and I still have not received or heard anything about my tablet. I received no updates whatsoever. When I called to get an update on July [redacted] for an update, I was told that they were running behind and that I would get my computer back shortly. When I followed up about 10 days later, I was told they had no idea when I would I get my tablet because they have not received any updates from Coby. I emailed and called the headquarters with no response. I have very valuable pictures on my tablet and would like the tablet repaired and sent back to me with return of my cashier's check for poor service.

I have gone on the Coby website to get an updated information, but still no pertinent/useful information.Desired Settlement: or finish the job

Consumer

Response:

At this time, I have not been contacted by Coby Electronics Corp. regarding complaint ID [redacted].

Sincerely,

Review: I had an under cabinet cd,dvd,radio player it worked for a week I called and got the information to get it fixed they told me I would have to send a money order for $20.00 and send them the product to coby electronics [redacted] the phone # I have is ###-###-####. the product and money order was sent out on may [redacted] I gave them 6-8 weeks to fix and send back my product and never received anything so I would call I would get the run around that my product was still getting worked on then the story would change a few weeks ago I called anf they told me that the product I sent back was no longer being made and they would replace it with a portable dvd player 10 inch tv and a tablet I spoke with a [redacted] he told me he was the manager I asked him for corporate phone numbers he gave me ###-###-#### I call to see where my things are but no one answers any line I try callingDesired Settlement: I would like my product or a cash refund for all my troubles

Consumer

Response:

At this time, I have not been contacted by Coby Electronics Corp. regarding complaint ID [redacted].

Sincerely,

Review: I purchase a Coby Kyros MID 7036 Tablet. Its touch screen was broken the second day itself. I mailed it to Coby Savannah, GA address along with a money order for $45. I spoke to [redacted] before sending it. I mailed it on May [redacted]. On July [redacted] When I called I was told that an upgraded version tablet is ready to be shipped. I havent received the tablet. Now I cannot reach anybody on phone. Most of the numbers are not working. I would like to have my tablet back. and want to hear from Coby.Desired Settlement: I would prefer a replacement item or full refund of money I spent on tablet.

Consumer

Response:

At this time, I have not been contacted by Coby Electronics Corp. regarding complaint ID [redacted]. I could not reach the company, as the contact phone numbers listed on the company website either go directly to voicemail, and I hear a message that the voice mail box is full and not accepting new messages, or the alternative numbers do not work at all.

Thanks,

Sincerely,

Review: Coby tablet defective. Told by customer service to send tablet, proof of purchase, description of problem and a $15 money order (no personal checks excepted). I was told my product would be sent back to me either fixed or a new one in 4-6 weeks. Everything was sent on May [redacted] and through United states post office tracked delivery and was delivered on May[redacted]. I spoke to customer service several times after the 6 weeks passed, they had no info for me. When I them last week they no longer have a person u have to go to their website. Did that and sent an email to customer service and no response. I have read many negative comments and will call the store I purchased the tablet from and advise them not to sell coby products. I am making monthly payments to the store without my product I purchased.

Product_Or_Service: 8/**/12Desired Settlement: DesiredSettlementID: Replacement

My coby tablet

Review: I received a Coby Kryos tablet at Christmas 2012, within two months the charging connection in the unit broke. I returned it to the California center, as instructed by their customer service, along with a $15 money order, at the end of May. I have called several times and been given several answers, the first time I was told it had shipped, the second time I was told it was at the warehouse ready to ship, the third time I was told it was waiting to go to the warehouse to ship. I now find they have discontinued their toll-free number and refer you to their website, I sent an email asking for an update and have received no response.Desired Settlement: I would like to have the unit replaced, it was a gift from my teenage daughter, she can't easily afford such a cost for something that works for 2 months.

Consumer

Response:

At this time, I have not been contacted by Coby Electronics Corp. regarding complaint ID [redacted].

Sincerely,

Review: Coby Kyros 7-Inch Android 4.0 4 GB Internet Tablet 16:9 Capacitive Multi-Touch Widescreen, Black MID7036-4

Order Placed: November *, 2012

[redacted] order number: [redacted]

Order Total: $92.15

The product malfunctioned. I was told by [redacted] to send it directly to Coby because it was under warranty which I did. Received an email from [redacted] on February **, 2013 with a request to send a money order of $15.00 to Coby Returns/tablet [redacted] (which I might add is now a CLOSED facility). I immediately sent the money order along with my tablet and never got another response or confirmation from the company. I called the customer service line and was told that my tablet was received and processed through their warehouse and that I needed to call back in 3-4 weeks and when I called back I was told again to call back 3-4 weeks because it was still in the warehouse. In early July 2013 I was told that it would be shipped out in a week or two and I have not yet received my product and all contact phone numbers are no longer working. I paid for the extended 2 year warranty as well.Desired Settlement: Refund as this company is not honoring warranties for repair of faulty products. I want a full refund for the product purchase, The $15.00 charge and the 2 year extended warranty as well.

SquareTrade 2-Year Tablet Accidental Protection Warranty

November *, 2012

Order Details | Invoice

ORDER #[redacted] RECIPIENT [redacted]

TOTAL $19.99

Consumer

Response:

At this time, I have not been contacted by Coby Electronics Corp. regarding complaint ID [redacted].

Sincerely,

Review: Hi, I purchased a coby kyros tablet that has charging issues and would not turn on.

The customer representative told me that it was still under warranty and to send it in for

repair and to add $15.00 dollars for return fee, which I did. It was received on their end on July [redacted] 2013

and have not heard a response nor can I contact their office since their customer service number has no one

to answer it. I have sent numerous emails and have not gotten a reply. My tracking for the tablet I got the number to if needed It was sent on July [redacted] 2013.Desired Settlement: The tablet cost me $180.00 at a toys r us and I would like a full refund for the product I purchased

Review: Purchased Coby TFDVD3299 (TV/DVD Combo) in August 2012. Had issues with DVD player in March 2013. Contacted Coby and was told to take it to a local shop and have it diagnosed. Had it diagnosed and was told it needed the DVD assembly. Sent Coby all information and paperwork they asked for. Then was told part isn't available please ship TV back to us and we will replace it with a new unit. I shipped unit back at my expense ($74) and included a $30 money order for them to ship the new one back. That was on April **, 2013. Have called multiple times and have been told it is on it's way. Well it is now September 2013 and now they don't even answer their phone or emails.Desired Settlement: I would like to receive the replacement TV or a refund.

Consumer

Response:

At this time, I have not been contacted by Coby Electronics Corp. regarding complaint ID [redacted].

Sincerely,

Review: I purchased two tablets in November of 2012 from ABC Warehouse as Christmas gifts and the tablets did not work at all. I called the company and they explained to me to send the tablets in along with fifteen dollars per tablets for shipping cost, proof of purchase, and note explaining problem. I sent a $30 check and a few months after I did not receive the tablets I called and they told me I needed to send a money order because they did not accept checks. I sent the money order and it was returned due to an error on my part. I called several times, emailed, and left messages to get the proper reference number (or what I needed for the return of my merchandise)for months and I have not gotten a response. I have called all the numbers I have found on the internet and it constantly redirects back to the online site or to one of the numbers I have already called.Desired Settlement: I would like to recieve the merchandise I purchasesd as soon asd possible. The company needs the shipping payment from me and I am willing to send it. But I need the contact information and reference info first.

Review: My daughter-in-law purchased a tablet for me for my grandson. It was purchased on her credit card thru QVC and was delivered to my address, and I paid for it. It was purchased for Christmas 2012 and the invoice date was 12/**/2012. There was an one year warranty thru Coby. I returned the tablet to Coby on 4/*/2013 and they received it on 4/*/2013. The address I mailed the tablet to was [redacted]. The reason I returned the tablet was because it would not hold a charge. It worked for a while, then it just frozen. While my grandson was playing with it, it would just stopped. Sometimes it would start back and sometimes it would not. I called Coby and was told to return it, along with a money order for $15.00 for return postage and the reason I was mailing it to them. At that time, someone from Coby was answering the phone. I talked to someone on 4/**/13 and they stated they had started working on it. I called 6 times after then checking on the status, and each time I got another reason. I finally got the tablet about 7/**/13. The tablet worked for about three weeks and it started doing the same thing again. I tried to call, (###-###-####), the same number I called in March 2013 and the telphone number in the booklet for warranty information. This time I was not able to talk to anyone. The message said to contact [redacted] and file a complaint by e-mail. I filed the first complaint on 8/**/13 and never heard from them. I re-filed the same complaint on 9/*/13 and as of today, I have not heard from them. The tablet is a Coby 9.7 8GB android 4.0 Wi-Fi touch tablet & B onus app suite. The item # was [redacted] and the order # was [redacted]. The last time I talked to someone, the representative said he would give me an-upgrade, because I had been waiting so long. My grandson has not been able to enjoy his tablet. He graduated in June 2013 and he wanted to use the tablet for his graduation, but he was not able to. He was very un-happy.Desired Settlement: Refund by daughter-in-law credit card.

Review: Bought a Coby tablet that had a year warranty on it, it only lasted a few months and froze up, so I did what they told me and sent them a $15 check to cover the cost of return and my tablet...... sent it the end of May around the [redacted]....... said it would be back or a new one in 6 to 8 weeks, waited and didn't receive my tablet back........ called and they said they received it and I would have to wait to get it........... It is almost November, they don't answer my emails or phone calls, and I am out a $89.88 tablet, plus tax, plus extra warranty ($9.99 from shopko where I bought it, and my $15 that I sent for return........... I want my tablet or they can send me my money back that I paid out.......... they will not respond at all,,,,,,,,, phone number doesn't work , says to go on the computer for any problems, I am out a bit of money and a tablet.......... can you help........... sincerely, [redacted]Desired Settlement: Now I just want my money back, including the extra that I paid out to get it back and my extra warranty money I paid out too........... $89.88 (tablet) + $15 for return of tablet +$9.95 for extended warranty

Review: a coby product was purchased as a christmas gift in 2013. product malfunctioned and was sent back to company for repair in May *, 2013. product was to be repaired and sent back in 3 months. the phone numbers to the company has been disconnected, have emailed company, no response. have not received my product back nor compensation for the purchase of the product. have been tryn to reach company for a full refund of purchased product or product, no respond or correspondence what so everDesired Settlement: to receive a up dated product of my purchase or a full refund of said product.

Consumer

Response:

At this time, I have not been contacted by Coby Electronics Corp. regarding complaint ID [redacted]

Sincerely,

Review: I purchased a Colby tablet witch stopped working. I was told by Colby to send a $15.00 money order for return shipping and the tablet back to Colby Returns/Tablet, [redacted] for it to be repaired or they would send me a new one if it could not be repaired. It was under warranty for 1 year from the date of sale. This was on 5-**-13. I have not been able to reach any one in GA or NY regarding this issue. They never sent my tablet back or my $15.00 money order for shipping back to me. The tablet cost was $100.00Desired Settlement: A refund of $115.00 please.

Review: I am an electronics dealer. I called their ###-###-#### number listed in the owner's manual to recieve help on an issue with a product. A recording directed me to a coupon offer to receive a $100.00 voucher for use at any retailer I wished to use. I was passed onto a live agent, who explained that this was a one time offer and that I would receive the coupon in 4 to 5 business days... all I had to do was pay $3.95 for shipping/handling. I explained that I wanted to take care of my product problem first and then would consider their offer. The agent was extremely persistent in getting my debit/credit card info first and that he would then pass me on to technical support after I gave him my information. I refused and insisted he just get me the customer/tech support I needed. He pretended to be forwarding my call. The call then went dead. This morning I called the alternate support number, which was inactive. The 800# was working as it had last night...again offering the coupon to select customers.

This is obviously a fraud and should be terminated immediately. I recommend your investigation into this matter.Desired Settlement: Terminate use of 800# published as customer support for Coby electronics.

Review: My husband and I purchased a Coby Electronics LEDTV5536 LED television in February of 2012. At the end of May 2013 the video went out of the television. We took it to the local repair shop who diagnosed the problem as a bad main board. Since then neither the repair shop nor myself have been able to get any information from Coby to repair the television. The repair shop called as well as emailed Coby to get a part number to get the main board ordered, and no one has returned their calls. A month ago I started calling. The first time I called in to the 877 number, I spoke to [redacted] who told my to email both tech support and consumer care. I promptly did so that night. I waited 2 weeks for a response, that I have still yet to get. I then called the 877 number back and spoke to [redacted] who gave me the Global Headquarters number and advised me to talk to [redacted] at extension [redacted]. I left a message on her voice mail that afternoon. I proceded to call, and leave messages everyday only to find out that no one in the building EVER answers the phone, including the operator. On 7/** I found the extension to the CEO of the company and let a message for him as well. To date, no one has responded.Desired Settlement: Would like Coby to either replace the television with another brand or a refund check for me to replace the bad television.

Consumer

Response:

At this time, I have not been contacted by Coby Electronics Corp. regarding complaint ID [redacted].

Sincerely,

Review: My daughter saved her money to buy a Coby Kyro 9.7 tablet in August of 2012. We ordered it online at [redacted]. The product was delivered. I wasn't aware of the browser problem until after we weren't able to return it back to [redacted]. I contacted Coby Electronics and they told me I would have to pay $15 to have it ship to them and then another $15 to have it shipped back. We did that. They told us they would fix the problem. We sent it the end of January 2013. We didn't receive it back until the end of March. It still didn't work. I called and asked why it wasn't fixed. I asked to send it back and I asked for a full refund. They told me I would have to pay for it to be shipped back and then shipped back again to us. I told them I wasn't going to pay for it to be shipped there when they didn't fix the problem in the first place. Finally, after calling for months they agreed they would pay for both ways. The tablet has now been at their facility since 6/*/2013. We are still waiting to receive it back. Plus, when I have called they have no record of receiving it. I am worried when we do receive it back it won't work.Desired Settlement: I would like a full refund of of the money we spent to have it fixed and the money we spent buying it.

Review: I called for support with my coly tablet in may of this year. They couldn't resolve the problem so they told me to send the tablet back along with a 15.00 money order for return shipping.they said it would be 4-6 weeks. After 6 weeks I called them and they said the company moved so it would take another 3 weeks. I called again and they said call corporate office. Corporate office is not answering or taking messages. I have emailed them 5 or 6 times with no response. I have called them multiple times and get a busy signal.the other number they give is out of service I am very frustrated! I not only lost my tablet, I lost the 15.00 shipping fee.I hope you can help with this.Desired Settlement: I would like a new tablet and refund for my shipping. If they can't return the tablet I would like a full refund for what I paid.

Consumer

Response:

At this time, I have not been contacted by Coby Electronics Corp. regarding complaint ID [redacted].

Sincerely,

Review: We returned our [redacted]'s tablet for repair on April [redacted].

The product was received by their warehouse on April [redacted] but was not logged into the system for repair until May [redacted].

I called on May [redacted] talked to [redacted] who told me the product was just logged into the system and it would be 4-6weeks.

I called July [redacted] spoke to [redacted] who told me a new tablet would be sent as soon as possible. I then spoke to [redacted]) to see when it would ship. [redacted] said he would email the warehouse and call me back to let me know. I have yet to hear back from him.

I called July ** spoke to [redacted] who could not give me any new information and told me he was the supervisor on duty and that he could do nothing for me and I needed to call the corporate office. He then gave me the ###-###-#### number. I called the ###-###-#### and the automated system just kept taking me in circles and would not let me speak to a human or leave a message. I then called ###-###-#### customer service number and continued to get a busy signal.

It is now Aug [redacted] and I called the ###-###-#### number and now it will not ring thru but an automated message says to contact you via the website. We are 7 days away from you having our product for 4months with NO results. Our [redacted] uses his tablet for work and needs his product back. I will be contacting the better business bereau to file a complaint. Please have someone contact me immediatly in regards to shipping our replacement.Desired Settlement: would like the replacement shipped ASAP or a full refund issued for the value of the new model that

their company is suppose to be sending.

Consumer

Response:

At this time, I have not been contacted by Coby Electronics Corp. regarding complaint ID [redacted].

Sincerely,

Review: I sent my Coby tablet which was under warrenty for repair and at first they claimed they never got it but I had my tracking number and they found it. I use to be able to call and get information on its return but now when you call their voice message just sends you to their web-sight and then you try e-mail them either customer service or teck support they never respond. I think I sent both areas at least 3 different e-mails and got no response. There is no number you can call and actually get to talk to a person. Do not know how else to reach them other than going down there and that is expensive. Anything you can do is very much appreciated. Thank YouDesired Settlement: Send me back the money I spent for the unit they have my receipt

Consumer

Response:

At this time, I have not been contacted by Coby Electronics Corp. regarding complaint ID [redacted].

Sincerely,