Coby Electronics Corp.

Review: I sent my Colby Kyros MID7035 in for warranty repair on April [redacted] 2013. I was to be ready and sent back to me by June [redacted] I had made 2 calls checking on the status. The Customer service rep said the product was on the shelf to be shipped out within the week. When I called the 2nd time after it should have arrived it was July and now they said that the warehouse was shut down for the month of July. I made a call to the corporate offices and now all phones just give a message and cut off with no way of leaving a message. I went online to email the issue to the corporate office 3x's and no one has responded from there. I posted my issue on the COBY ELECTRONICS FB Page and no one responded there either. NOW I SEE THEY HAVE MOVED TO CALIFORNIA........... Very poor customer service and no one seems to be in charge to take care of any of the issues. I paid over $160.00 for my 7" MID7035 tablet and repairs and still do not have my product returned from your company. It has been in your possession since April and my warranty will expire on September [redacted].Desired Settlement: Return my product that I HAVE PAID FOR!!

Review: mailed kyros tablet and money order for $15 to coby returns at [redacted] in [redacted] on 7/*/13 at 12:18 pm package was signed for by [redacted] on 7/**/13 at 11:37 am., now I am unable to reach anyone at this company by phone or email. a contact person [redacted] at [redacted] will not respond to phone calls or emails. all I want is the return of my tablet, it was still under warranty and now it along with coby electronics usa has disappeared. when I call ###-###-#### all I get is a pre-recorded message.Desired Settlement: since my kyros tablet is still under warranty I want it replaced and returned to me along with a written apology for poor customer service by 9/**/13 or if that is not possible I would like a refund of $300.00 for cost of tablet, shipping and handling and inconvenience

Review: I received a Coby Tablet for Christmas. I didn't use it right away. However when I finally start using the tablet the charging port fell apart. I contacted Coby around the end of June about my issue. I was advised to mail a $15.00 money order along with my tablet including proof of purchase for repairs. I sent all the tablet along with the requested information right before the [redacted] of July holiday. I contacted Coby twice afterwards and they kept advising me to wait another week the tablet had not been processed although the post office showed the item as being delivered. I waited another week and contacted them as advised and haven't been able to reach a person yet. I have also sent emails that have not been answered. None of the phone numbers are offering an explanation. And now they have merchandise of mine that I may never see again. I found several complaints online of other consumers having the same problem. I am not sure if they are out of business. This is not the first Coby product that I have had problems with. Now I know to never buy a product from them again.(Desired Settlement: I want my merchandise returned so I may have it repaired elsewhere. I want the purchase price including sales tax of the tablet refunded to me.(

Consumer

Response:

At this time, I have not been contacted by Coby Electronics Corp. regarding complaint ID [redacted].

Sincerely,

Review: TV was purchased in April, 2013. Worked fine until August, 2013. Absolutely quit working! No picture, no sound, not even snow! I have called # on warranty, they refer you to website. I have e-mailed customer service and technical support several times. I have written 2 letters. no response! The only thing I could find was one of their websites where you could pay $48.00 to talk online to one of their technicians. This company is such a ripoff! At this point, you could not pay me any amount of money to get another one of I their products! I just want my money back!Desired Settlement: TV to be gone,at their expense, and a full cash refund!

Consumer

Response:

At this time, I have not been contacted by Coby Electronics Corp. regarding complaint ID [redacted].

Sincerely,

Review: On November **,2012 I purchased a Coby Tablet Kyros 8IN 4.0A from Toys'R Us as a Christmas present for my son for $99.99. He was able to use the tablet for approx 2 months when the tablet would not go past the start up screen. I called Coby ###-###-#### and talked with [redacted] who went through different solutions for me to try. In the end, it still would not work and would not reset. He emailed me the instructions to send the tablet and a $15.00 money order back to Coby for a replacement. I sent the tablet back on April **, 2013 with USPS tracking #[redacted]. After 6 weeks I called to check on my tablet. I was given the reference number #[redacted] and told my tablet should ship out around July [redacted] holiday, to call back after that. I called back on July [redacted] and was told that it did ship out, but they could not give me any tracking information because their shipping reports do not come out until Mondays. I called back Monday, July [redacted] and got a recording to log on to their website. I continue to get this recording today and any phone numbers I can find for them on the internet just ring with no answer. I have sent emails to all the addresses on the website 4 times each. I am at a loss with how to get in touch with anyone to help me. I just want a replacement tablet back or money back.Desired Settlement: I would love a replacement for my product or money back of the purchased product.

Consumer

Response:

At this time, I have not been contacted by Coby Electronics Corp. regarding complaint ID [redacted].

Sincerely,

Review: I sent my tablet to Coby for repairs including a $15 money order for the return. It was delivered to Coby on 06/**/2013 @ 1:07 pm to the [redacted] location. I was told it would take 6-8 weeks to receive it back. The last time I spoke with someone they said that they were going to send a replacement tablet but he couldn't tell me when because the system had not been updated, this was the end of July. Since then I have sent about 3-4 emails to customer care and technical support. I've also tried calling every number they have listed on their site with no response from Coby at all. I have never seen such horrible customer service in my life. Even though i'm sure they are going through some things, great customer service should still be in tact. I feel cheated, unappreciated and outraged that a business would be so unprofessional when people made the decision to invest in them.Desired Settlement: I purchased the tablet through Western Union by using points I earned at my job. I really don't want another product by Coby so I would like to be refunded for the value of the product or for them to credit my points back somehow.

Consumer

Response:

At this time, I have not been contacted by Coby Electronics Corp. regarding complaint ID [redacted].

Sincerely,

Review: I purchased a 50 in tv and the tv went out when plugged in. I contacted coby and received a claim number and I was told I would receive return paper work in the mail. That has been over 2 months ago. I have sent several emails and tried calling several times since and I can not get I touch with them and no response by emailDesired Settlement: Same as above

Consumer

Response:

At this time, I have not been contacted by Coby Electronics Corp. regarding complaint ID [redacted].

Sincerely,

Review: I purchased a MID7065 tablet which after a couple of uses it became unresponsive and turn off and rest procedures failed. I have tried calling every number that was provided and sent several emails to the company in which I immediately receive an undeliverable email back. Thank youDesired Settlement: I would prefer my unit to be fixed or replaced at no cost and that they update their contact info to better assist customers. Thank you

Review: I BOUGHT A COBY MP977 4G 7" 1080P HD MP3 PLAYER ASIN#[redacted] FROM "HURRY BARGAINS" THRU AMAZON. IT BROKE AFTER 3 MONTHS. I CONTACTED "Hurry Bargains"....they directed me to Coby.com......I got in contact with them...they told me to send the product to them since it was still under the 1 yr warranty. I did send it to COBY WARRANTY RETURNS: [redacted].... they told WITH A LETTER to send them $6 money order only. [redacted]. I did that. it's been over 4 months and no answer from. nothing in the mail. nothing. I tried calling but they tell yo0u to e mail them. I tried e mailing them but my pc wont let me send my messages to coby and i've sent many. I cant believe this big company like Coby would have such a terrible contact system. could you please help?Desired Settlement: return the product I sent in or replace it with a new one.

Review: I sent my tablet back to Colby Electronics be repaired on April **, 2013. Around June, I called wanting to know the status of the repair and was told by the associate that they were in the process of moving the company, and that many of the repairs had been delayed for a few weeks. Upon giving the associate my information, he informed me my order should be fixed and delivered within 11 weeks of the call. The date approached and I still had not received my tablet yet. I called again and this time I was referred to the website for customer service, where I emailed the company and got no reply. It has been months and I still haven't received any feedback.Desired Settlement: I would like a new tablet or the repaired tablet back, the $15 return fee, as well as the $7.69 shipping fee.

Review: Purchased a Kyros 7 inch 4GBCAP tablet, 11[redacted]/12. Under their warrenty if problems arises with the product they will fix or replace the item with one equal to or greater than the purchased item. This process was confirmed back in July with customer service of company. As directed the item was shipped to designated location of [redacted]. Item was sent priority mail, insured and certified. Received a confirmation of receipt at destination.

Their policy included the requirement of including a $15.00 money order so a product could returned. Money order was included. Items was to be returned within 6 weeks. At the end of that timeframe I began calling their web address, their telephone numbers at customer service and their Corporate office with no success. Their web page refers you to a customer service number and the customer service referred you to the web. I even called the published Corporate number and left a message. This began in July and to date can not make contact with anyone. I have not been contacted by company or received a replacement item or refund.Desired Settlement: I paid $101.75 for item, included a check in the amount if $15.00 for item to be returned and paid $16.40 for shipping and insuring the item. Total of $133.15.

Consumer

Response:

At this time, I have not been contacted by Coby Electronics Corp. regarding complaint ID [redacted]

Sincerely,

Review: I bought coby tablet for my grandson for Christmas 2012. and quit working I called Coby and told me to send it back. I did. April 2013. I have prove they received it. but never fixed it or send me a new one.Desired Settlement: I want what one would cost new at today price.

Review: I bought 2 Coby Kyro for x-mas from [redacted]. One tablet worked for just over a month and where you plug it in to charge it got pushed in so you could not charge it anymore. The second one lasted 2 or 3months and it would not turn on. I sent it back and Coby got them on 4/**/13. Its now 7/**/13 I still do not have them. On 5/*/13 I emailed them and was told 4 to 8 weeks.

They had me send them a $15.00 money order for both units that I sent back to them. It cost me $12.35 to send both them back to them. So I am also wondering why it cost them so much more to send them to me than it did for me to send them to them.

I have been calling a call center since week number 9.Desired Settlement: To get 2 tablets back as soon as possible .

Consumer

Response:

At this time, I have not been contacted by Coby Electronics Corp. regarding complaint ID [redacted].

Sincerely,

Review: Coby Electronics Corp has my tablet it was sent in May [redacted] for a cracked screen the instructions stated to send in a money order for $60 & tablet and the turn round is 6 weeks. I have been calling customer service in June ###-###-#### they informed me that the NY warehouse was moved to CA & call back. Just last week I called headquarters in NY there is no one responding to call or returning emails. The customer service agents are not informative about what is going on. How long must I wait to receive my product I need it for work. They stated they upgraded the product for the long wait and they tell me to call back every Monday & Thursday when the shipping list is updated. Today they told me call back after August [redacted]. because they don't have any further information. I asked for another number to headquarters with a extension that works ###-###-#### as usual the ext. did not work & the operator voicemail was full. spoke with [redacted] at customer service & he was rude. So I called back & spoke with [redacted] he offered a number to customer service [redacted] no ext. he said try to find a lady named [redacted] & he wished he had more info for me the last shipping info they received at customer service was July [redacted] & e wished me the best of luck with getting my tablet. My shipping CRT # is [redacted]Desired Settlement: I would like my tablet and possibly the return of my $60 because of the extended wait.

Review: Purchased coby 8' tablet in November 2012. Tablet function for three weeks or so before failing. Paid $15 fee and postage to return unit to coby for warranty work. nearly 10 weeks later, received a replacement unit, dead on arrival. Sent second unit back, have waited 15 weeks still no replacement unit. Called many times, customer service made repeated promises of a replacement unit being sent out. Replacement unit never sent out. Calls to Corporate, ###-###-####, never returned.Desired Settlement: Replacement of tablet with a working version or refund of purchase price, fee and shipping costs.

Review: Hi,my Coby tablet [redacted] (is registered to me) which my father purchased for me. I sent my device on June **th 2013. My tablet was delivered on June **th 2013 to be either fixed or to get a replacement do to problems I was having with it, and was not turning on. After paying $403.97 I should be able to get a new and upgraded tablet. Since then I have to talk to someone in tech support to check status on my device, every time I called I got different responses from them. telling me warehouse was closed do to inventory, or there no updates regarding my tablet. at one time I was told that my tablet was ready to be shipped back to me. That was about 3 weeks ago.Altogether now I am unable to get a hold of anyone from tech support, headquarters, or sales department. I have called all the numbers for support and emails that they had listed and no luck.Its been over 4 to 6 weeks since I sent my tablet and I have sent numerous emails,and no response back from Coby. Actions need to be taken to resolve this matter. I have all my documentation for my tablet if needed.Thank you Product_Or_Service: Coby tablet Order_Number: [redacted] Account_Number: [redacted]Desired Settlement: DesiredSettlementID: Replacement Coby Corp. owes me a brand new tablet and at least half of my money back of what I paid for tablet.It wasn't worth it for what I paid $403.97

Consumer

Response:

[redacted]:

At this time, I have not been contacted by Coby Electronics Corp. regarding complaint ID [redacted].

No phone calls, No emails, RIDICULOUS !

Sincerely,

Review: Sent my tablet for repair in June 2013. Have not received it back yet, and have not been able to reach the company by email or phone.Desired Settlement: Return my tablet in working condition or provide a replacement.

Consumer

Response:

At this time, I have not been contacted by Coby Electronics Corp. regarding complaint ID [redacted].

Sincerely,

Review: My son received a Coby tablet for Christmas in 2012. In April 2013 the charging adaptor inside of the tablet broke off and fell inside. I sent it to the company in April of 2013, I called 4 weeks later and they told me that they did receive it but it had not been processed. I waited 2 more weeks and called again. I was told that they could not fix it and they were out of stock on the one that I had but they were sending us a new one of a different model. I waited 2 weeks and after receiving nothing, I called again. They told me they was moving the warehouse from Georgia to California and it would be sent out soon. It is now August and I still have not received it. I have tried calling the company but they are not returning calls or emails. My son really needs that tablet for schoolDesired Settlement: I would like to get refunded my money so that I can buy a different product that is made by a different company. I also sent them a money order for $15.00 for return shipment

Review: I have bought a Tablet form Coby Electronics in Dec, have not had any luck with it working, this is the second one they have sent. I cannot get anyone on any of the numbers provided by their company website. I have sent emails with no reply. My product is still under warranty. [redacted] will not replace it because we have passed their 14 day return policy.

I have read hundreds of emails of people having the same exact issue.Desired Settlement: Would like to have a full refund of my purchase price. My full purchase price was $92.99

Review: On April **, 2012 I bought a LED 19 inch TV from Shopko in [redacted]. On April **, 2013 I contacted Shopko to see if the TV had a warranty because it would not turn on. They told me they have a 90 day return policy for a replacement but Coby Electronics gave a 1year parts warranty. They instructed me to contact Coby directly. They gave me a phone # of ###-###-#### to get the TV fixed. I immediately called that phone number and talked to [redacted] about their warranty. He told me the TV was still under the parts warranty but I would have to cover the labor for the TV repair. I was then instructed by [redacted] to find a local TV repair business and take it in and have the business find the problem and then contact Coby for the part. I selected Rochester Appliance Service at [redacted] Phone # ###-###-####. I brought the TV in to have it diagnosed. A few days later [redacted] at Rochester Appliance Service called and told me that Coby wanted me to send the old TV in and they were going to send a replacement TV. He instructed me to contact Coby at the service number of ###-###-#### to get the shipping address. After picking up the TV and returning home I contacted Coby and they instructed me to send my TV to Coby Electronics [redacted] and also send a 20 dollar money order for the return shipping of the new TV. Coby also told me to allow eight to twelve weeks for the new TV to be delivered after they receive the old one. I sent the TV and money order priority mail on April **, 2013 and according to the postal service ( I called the tracking number at ###-###-####) they received my old TV and money order on April **, 2013. I waited about twelve weeks and contacted Coby about the delivery of the replacement TV. The person I talked to said that it was on the dock ready to be shipped. He instructed me to call back the following Monday and they would have an updated spread sheet with the tracking number for the package. I contacted them on Tuesday and they said they still had no tracking number for it yet. I repeated this for the next two weeks and kept getting the same answer. I then asked to talk with a supervisor. The supervisor gave me 1. the warehouse number at ###-###-#### which when I called said it was not in service, 2. Costumer service number at ###-###-#### which is also not a working number, and 3. The cooperate number for Coby in New York at ###-###-#### which I also called and the message instructs me to enter an extension number or press 0 for the operator. No operator ever answers just prompts back to recorded messages. All phone numbers that I have got are no longer in service or just leads to message after message.Desired Settlement: I would like to see my replacement TV as promised or a complete refund of the TV and both shipping charges. ( The shipping charge I incurred sending the old TV there and also my 20 dollar money order for return shipping of the replacement TV.)