Coby Electronics Corp.

Review: I bought a Coby 37" TV after owning it for three months the screen stated to flash and wouldn't display a picture. I called Coby customer service and was told to ship the TV back to [redacted], and the repair would take 6-8 weeks. That was 05/**.13. I have tried called and emailed customer service with no luck. I have the shipping receipt from ups if needed.Desired Settlement: My TV fixed or a new 37" TV

Review: We received a Coby tablet as a Christmas gift in December of 2012. Shortly after that the power cord stopped charging. Coby instructed me that this is under warranty, to send a $15 money order to them along with the tablet. I did so on 4/**/13. I called in June to speak with Customer service and they informed me of a tremendous back order they were dealing with and that it would be another 6 - 8 weeks. Today, 11/**/13 their phone number is no longer in service and I can't locate any methods to get my tablet replaced.Desired Settlement: I would like to see a new functioning tablet sent back to us so my daughter can start using it again.

Consumer

Response:

At this time, I have not been contacted by Coby Electronics Corp. regarding complaint ID [redacted].

Sincerely,

Review: I bought a tablet from coby. It broke and needed repair. The screen locked up, and the battery hookup broke off. I contacted coby, they said it was under warranty and just mail it in with a money order for 15.00 and give them 6 to 8 weeks to repair and return. I mailed it off 04/**/2013. I called 07/**/2013 and they said it was fixed and waiting to be shipped after the 4th due to inventory time. I called back 07/**/2013 when I still havent recveived my tablet yet. They d=said they dont know what the problem is and cant help me out in figuring out why its not shipped yet. They direted me to the corporate number and hung up on me. I called corporate from then to now and can't get a hold of anyone. The operators mailbox is full and everything else goes to voicemail. and today i'm filling this complaint.Desired Settlement: I want my tablet back in working order.

Consumer

Response:

At this time, I have not been contacted by Coby Electronics Corp. regarding complaint ID [redacted].

Sincerely,

Review: Our Coby Kyros tablet broke for the second time. I was instructed to send the tablet into Coby and they said they would complete the repair and or replacement and send it back to us. Per my tracking information coby received our tablet on April **, *-13. I have been calling for the last 2 months every week to find out why we have not received the tablet back to us. The first feww week I was told they had received it and that was all the information they had. they it changed to it was processing and I was told that Coby moved their operation to another state so there was a delay. I was givin a number for reference of my tablet and that number is [redacted]. And now when I try to call Coby it just goes to a voice recording that tell me to go to the website and there is no option to talk to a person. it plays the recording and then hangs up.Desired Settlement: I want our tablet repaired and or replace and sent back to me.

Consumer

Response:

At this time, I have not been contacted by Coby Electronics Corp. regarding complaint ID [redacted].

Sincerely,

Review: I have 2 tablets that were returned to coby for exchange under the 1 year warranty. The tracking number says they received them on June 3rd and it takes about 6 weeks for a replacement to be shipped to me. I called on July ** and they acknowledge receiving them but couldnt tell me when they would be replaced. I have called and emailed coby multiple times during the last 2 weeks and have been unable to get a response from them. I have tried all alternate numbers I can find and they either give a busy signal or no one answers. Product_Or_Service: Coby tablet, 7 inch and 8 inchDesired Settlement: DesiredSettlementID: Replacement I would like my tablets replaced with new tablets. And also a 16 gb memory was accidentally left in one of the tablets that I would like to get back also.

Consumer

Response:

[redacted]:

At this time, I have not been contacted by Coby Electronics Corp. regarding complaint ID [redacted].

Sincerely,

Review: I contacted CobyUSA regards a in warranty repair for a tablet I purchased in November, 2013. I was able to speak to a technical representative the first time I call. The technician emailed me instructions to send in my tablet for service, along with a $15 money order. I sent the package via UPS but with refused delivery by Coby. The tablet was returned to me without any repair done. I tried calling CobyUSA after I received my returned package but unable to reach anyone. The customer help line has changed to auto recording to tell customer to go to [redacted] for customer service technical support. I went to the website and got the email address for customer service and technical support. I sent several emails to the 2 email addresses over the past 2 weeks but did not get any response. CobyUSA is not honoring the warranty service for the its products.Desired Settlement: I would like CobyUSA to honor its product warranty to repair my tablet.

Consumer

Response:

At this time, I have not been contacted by Coby Electronics Corp. regarding complaint ID [redacted].

Sincerely,

Review: I sent a 55in lcd television in for warranty work or replacement on tv about 5 months. I have been calling customer service every week since the second week and they told me that ware house was closed on every time I call. they did tell me that they have my tv. I think this is crazy for it to take this long for a replacement tv. I have tried to call customer service for the last two week with no response, or goes to voice mail. as of 8-*-13 243pm no phone call back or a email. I purchased this tv from badcock home furniture store and I am still making payments on a tv that I don't even have or had in the last 5 mouths. I would like your help in this matter. thank [redacted]Desired Settlement: I paid 1048.55 plus interest of 1.75% for the last five mouths. I would like my money back so I can purchase another brand tv

Review: I purchased a Coby Kyros 10'1 inch Android Tablet w/built in camera and while still under warranty it locked up , I contacted customer service and per their instructione I sent the device along with a copy of the orginal receipt and a money order for $15.00 to cover return postage. I mailed it on April * 2013 and they received it on April ** 2013.I was told there would be a 4-6 week turn around for repair/replacement of the device. As you can see it has far exceeded that time frame! I have tried contacting them with no success.The phone #s provided are either non-working or I get an automated system directing me to leave a voicemail in a mailbox that is full .I have gone on the website and I am given an email address ,to which I have sent emails and I haven't gotten a response to any of them .I am very upset that they took my money and left me with nothing.....no money or no device plus my $15.00 for return of a product.I am tired of all this run around and no response from them!Desired Settlement: I would like a refund of the purchase price of $165.00 plus the $15.00 I sent for return of the repaired /replaced device for a total of $180.00

Consumer

Response:

At this time, I have not been contacted by Coby Electronics Corp regarding complaint ID [redacted].

Sincerely,

Review: I purchased 2 Coby Kyros 4" tablets from Toys R Us...both were defective at different times so I called the company and was told to return it with a $15 money order. I sent one back on March, 2013 and received it back about about the first week in June 2013. I then sent the other one back in June 2013 and now I have made several attempts to contact them and their website with phone numbers listed are all non-working numbers. There is a recording telling you to use their website [redacted] but there is no help there either.Desired Settlement: I would at least like my tablet back with the $15 money order that I sent them for replacement costs.

Review: My tablet broke after a month I sent it to coby after talkin to a PERSON ( the only way to get the mailing address.) I did as he instructed sent the tablet to the address givin was told 8 weeks( wow) oh yeah send a $15 dollar money order for return shipping when it cost me less than $5 done but now when I call the number it tells me to go on line to their web site done now the web site says call the numbers done and so forth where is my tablet? ThanksDesired Settlement: Just want what's mine thanks ( or replace)

Review: I was given a Coby Tablet MID 8042 as a gift and it was damaged due to a fall. I call the company up and they offered to repair it by sending the product with a money order of $55. I send the product with the money order to their [redacted] location on June**, 2013 and have not received any updates. I've called them several times during June and July, and the only respond I got was that they received it, but they're waiting for their spreadsheet with updates. I continue to call them in August and September, and only a repetitive message answers directing people to their website. I've sent them an email regarding this matter in early September and still no response.Desired Settlement: I think the company should refund me the amount spent on the money order, $55, or an equivalent product to the one I sent. Preferably the amount spent on the money order for the repair.

Consumer

Response:

At this time, I have not been contacted by Coby Electronics Corp. regarding complaint ID [redacted].

Sincerely,

Review: I have a TV model TFTV/1904 and have lost air signal. I have followed the trouble shooting guide, checked antenna and connections.

I'm looking for technical support to ascertain the problem. Their phone number, when answered, directs you to their web site and the email address for customer support is shown.Desired Settlement: Diagnosis and repair of problem.

Consumer

Response:

At this time, I have not been contacted by Coby Electronics Corp. regarding complaint ID [redacted]. I don't expect a response so you can close you file on my complaint.

Sincerely,

Review: I purchased a Coby tablet on-line through the Wal Mart website on June **, 2013. It was damaged on June **, 2013. On July *, 2013 I contacted customer service (###-###-####) about what I needed to do to return the damaged tablet and obtain a replacement tablet. I was told to send a $25 money order along with the damaged tablet to [redacted]. I was told I would receive a new tablet within 6 weeks. It is now September *, 2013-10 weeks later and I still do not have my new tablet. I have again tried to contact customer service at the above phone number and all that is available is a recorded message that tells you to go to the Coby website for customer service. When I go to the website and send an email inquiring why I have not received my new tablet I receive no reply. I have tried contacting someone in the company at the phone number provided for the [redacted] location(###-###-####) but the phone just rings and rings-no one answers the phone. I need help resolving this situation. I am now out $49-the purchase price of the tablet plus $25 for the money order and I still do not have a tablet.Desired Settlement: I want the damaged tablet to be replaced with a new tablet ASAP. I want someone in customer service at Coby to contact me to let me know when it will be sent.

Review: I purchased 2 Coby Kyros 7" tablets that are still under the 1 year warranty. Both have stopped accepting a charge and will no longer work. I have made numerous attempts to contact Coby via email requesting assistance with no response. The phone number listed is a voice recording redirecting me back to the website. The website states that I must call Coby and speak to a representative prior to mailing my tablets. No one answers any of the numbers listed leaving me no options. I paid for a product that is still under warranty and Coby provides no means of communication to offer assistance.Desired Settlement: I want both tablets replaced as they are under warranty and I have my receipts.

Consumer

Response:

At this time, I have not been contacted by Coby Electronics Corp. regarding complaint ID [redacted].

Sincerely,

Review: I had issues with my tablet and sent it back so I can receive the warranty. It has been well passed the amount of days they said it would take. I have emailed and called and have not gotten any answers to my questions and concerns.Desired Settlement: A free upgrade to a newer model for having to wait. I do my schooling on it and I have been very limited because of their neglegence,

Consumer

Response:

At this time, I have not been contacted by Coby Electronics Corp. regarding complaint ID [redacted].

Sincerely,

Review: Tv quit working properly, I took it to a local tv repair shop, they contacted [redacted] to get parts. [redacted] said parts not available, but if I returned tv,sales receipt,copy of email and service charges from repair shop, they would replace it with a new one. So I did as requested. 1st it was shipped to savannah. post office could not deliver, it was closed. I was told they moved to CA. they finally fwd it to Ca.and I haven't heard a thing since. tried numerous phone numbers and sent several emails , no response. This all started in may. I sent it to savannah in early June.Desired Settlement: replacement or refund

Consumer

Response:

At this time, I have not been contacted by Coby Electronics Corp. regarding complaint ID [redacted].

Sincerely,

I've contact Groupon before about this product failing after 3 months which is well within the warranty period listed on the site. Groupon couldn't do anything about it so I reach Summit for warranty replacement which is listed warranty partner for Coby Electronics. Not only they took a long time (about 2 weeks through email) to respond, they also ask me to pay for Return shipping otherwise they won't replace it! And it has to be in Money Order which cost more money!

So I did it anyways, and when I finally got my replacement back after 2 weeks of drag (I am literally 25 miles away from their warehouse); they ship a product that is much lower grade and is much cheaper as a replacement. I wrote back again and they just vanished!!

I would definitely discourage anyone to buy Coby because they are selling low end electronic trash and this company won't honor their warranty properly! This is one of the worst experience I have and I will definitely file more complaints in places like other online resources Coby.

Review: I purchased a tv from [redacted] under this listing [redacted] on March **, 2013 for $184.43. My username on [redacted] is '[redacted]', and the seller I purchased this form is 'tech.west'. My issue is not with the seller, or [redacted]. The seller listed a certain warranty period and after that period ended and in Mid-June, I started having issues with the TV. The TV would shut itself off and I wasn't able to turn it back on again until I unplugged the power cord and let the TV sit for about 24 hours. I emailed the seller and they told me of their warranty and I'd have to take it up with COBY. I emailed Coby's customer support on June [redacted] and again on June ** and both times I haven't received any response.

I still haven't heard anything back from COBY a month after my second email and I'm really frustrated with them. I am willing to fix this TV on my own as I do have a mechanical aptitude and am good with computers, circuit boards etc, but I'm not going to start messing with it until someone at COBY can help me with my issues. I don't have enough income to be able to go and get this 'new' TV fixed which is why I'm willing to repair it myself and void any future warranty issue I may have. This TV was to replace an aged TV I had in my house, and this New LCD TV is just sitting collecting dust and I'm back using my outdated TV. I have used many different types of COBY Electronics and never had any issues until now.Desired Settlement: I want someone at COBY to email me with any issues as to what could be the cause and help me out by sending me any circuit boards that could be an issue. If I correct this myself I'll accept the voided warranty, but only if they help me out with what I requested. I cannot take it to a repair shop due to funds, unless of course they pay for it so my only option as I see it is to repair it myself. Not getting any help has caused me stress and my time in writing such emails and now this action reporting it to the Revdex.com which I'll never get back and I want someone at COBY to step up to the plate. I work in a customer service environment and we go out of our way, to where it even costs our company money, to settle any customer issue we may have and not completely ignore it.

Consumer

Response:

At this time, I have not been contacted by Coby Electronics Corp. regarding complaint ID [redacted].

Sincerely,

Review: I bought my son the Coby Kyros – Ice Cream Sandwich black tablet (4GB MID8042-4G) from Toys R Us (Item#:[redacted]) January 2013 as a birthday present. In Total I paid $219.33 ($179.99 for the tablet and $24.99 for the 15 months Protection Plan). Sometimes in March 2013 the Tablet screen cracked. I called Coby Electronics at [redacted] to find out what I needed to do to get it repaired. They told me the screen repair was not covered under warranty or under the $24.99 15 months Protection Plan. I was quite disappointed to hear the screen repair was not covered. But I asked how much does it cost to get it fix and how soon would I get it back. The Coby Employee told me “it should take 4 to 6 weeks to fix it". You need to send a money order for $55.00 dollars payable to Coby Electronics (Seven 11 money order number #[redacted]) with the tablet and mail it to the address below:

I mailed the tablet via UPS mail (UPS Tracking #[redacted]) on April *, 2013 and I paid $10.99 for delivery. Within a week or two I called to find out if they received it. The Coby employee told me they received it but it was not being worked on yet.

Below is history on my 14 phone calls to get a status on the tablet and the information provided by the various employees who answered my calls:

Coby Electronics Product Repair Tracking Number: [redacted]

1. I called 6/*/2013 and spoke to [redacted] who told me: “The tablet was discontinued and it needs to be upgraded to a newer model. [redacted] was going to send an email today 6/*/2013 to get a status.” He told me to call again in a week!!!

2. I called 6/**/2013 - Talked to [redacted] – who told me they processed the tablet on 5/** – we should be getting it the 1st or 2nd week in July. Recommended I call again the last week in June or 1st week in July.

3. I called on 6/**/2013 - Talked to [redacted] Employee [redacted]) who said the tablet was prepared for shipping on 6/**/2013 but it was not showing a tracking number yet. [redacted] told me to call back on Tuesday, July [redacted] to see if a tracking number is available.

4. I called July * and then 7/*/2013 – Talked to [redacted] who said their delivery was pushed back to July [redacted] therefore their process shipment was being delayed. He also added that [redacted] of July week they were closed for inventory…hence why it may not have gone out. He said hold on tight – it might go out this coming Thursday.

5. I called 7/**/13….spoke [redacted] (supervisor) Employee [redacted] who said it might go out this week but we can’t say!!!

6. I Called Toys R Us 7/**/13 and talked to [redacted] (reference number [redacted]) – She took down my information about my issues with Coby Electronics and she said there isn’t much Toys R Us can do for me since I sent the tablet to be repaired by Coby.

7. I called Coby Electronics 7/**/2013 and talked to [redacted] who said “we didn’t get the shipping report yet and something about (they pushed 7/* process the shipping request). I even asked [redacted] – what would you do if this is your child’s product you can’t get a reasonable answer as to why it has taken so long to fix and return? He told me to call Corporate office…Consumer Care at Coby Electronic USA – [redacted].

8. 7/**/13 I Called Corporate office…Consumer Care at Coby Electronic USA – [redacted]. The Operator never picks up and you can’t leave a message (no space for recording)! Customer Service line is always busy ###-###-####. And the Metro NY Warehouse phone number ###-###-#### is not in service.

9. 7/**/2013 Talked to [redacted] who said there is no updated spreadsheet since 7/*.

10. 7/**/2013 Talked to [redacted] again and I told him I have no way to get in touch with anyone in Consumer Care at Coby Electronic USA. The Operator never picks up and you can’t leave a message (no space for recording)! Customer Service line is always busy ###-###-####. And the Metro NY Warehouse phone number ###-###-#### is not in service. I don’t have anyone’s name to contact there either. [redacted] told me to search their directory for [redacted] from Customer Care. I told [redacted] I may have to report this to the Revdex.com.

11. 7/**/2013 I searched for [redacted] in consumer care group - [redacted] ext. [redacted] and I left her a message.

12. 7/**/2013 I left [redacted] in consumer care group - [redacted] another message.

13. 7/**/2013 3rd message to [redacted] in consumer care group - [redacted] – telling her that since I can’t get an answer as to where my son’s tablet is from her or their support Center I was going to report it to the Revdex.com. [redacted] never called me back.

14. 7/**/2013 Talked [redacted] (supervisor) Employee [redacted] – [redacted] told me today their warehouse is closed for inventory for the month of July. I told [redacted] you have my son’s tablet for over three months now. The repair period should have been 4 to 6 weeks. I am reporting this to the Revdex.com. This is unacceptable.Desired Settlement: I want $285.32 dollars back. This is for $219.33 ($179.99 + tax and $24.99 for the 15 months Protection Plan, Screen Repair Cost = $55.00, and delivery to Coby Electronics via UPS to get it fix = $10.99. This is a child’s tablet and chances are I would need to send it for repair again in the future. Coby Electronics failed to comply with their 4 to 6 weeks repair policy. Coby Electronics kept my son’s table long enough they should keep it. Coby Electronics is not the company I would want to invest my time and money on.

Consumer

Response:

At this time, I have not been contacted by Coby Electronics Corp. regarding complaint ID [redacted].

Sincerely,

Review: Bought a copy tablet it broke call warranty department they said they would fix it for me to send it and 15 dollar return post moneyorder to Carson, CA. which I did ups w/ tracking it arrived 11june 13 and should have been back in 4-6 weeks I've tried to contact them to no avails the customer service nr will not work mail / message box is full plz help meDesired Settlement: Would like refund or replacement

Consumer

Response:

[redacted]:

At this time, I have not been contacted by Coby Electronics Corp. regarding complaint ID [redacted].

Sincerely,