College Admissions Assistance

Please beware of this company. They promised the world but delivered nothing in my case. They have not helped my daughter. Now they are using a credit card I didn't authorize. Not saying this will not help some but please take you time and think about your questions before letting them rush you into this. If I had it all to do again, this is not the people I would ask for help.

Thank you for forwarding Mr [redacted] concerns to us and we are sorry he is upset with our organizationAll the information we receive and use for our mailings is self-reportedWe also do not ever state that attending our workshop is required, only that we offer assistance on the college planning and financial aid process.We have removed Mr [redacted] address from our mailing listIf he happens to receive another letter from us in the future, he is welcome to either call us to remove the details or disregard the letter.Thank you again for your assistance in this matterPlease feel free to call me directly if you have any questions or if there is anything else that I may do for you

Thank you for forwarding Ms [redacted] concerns to us and we are sorry she is upsetwith our organizationWe are saddened to hear about Ms [redacted] experience andwill be investigating her claimsHer name has been removed from our mailing list.Please bear in mind that, if her name is linked to any other address, it is possible she mayreceive an additional letterIf this happens, simply contact us to have the new addressremoved, or disregard the letter.Thank you again for your assistance in this matterPlease feel free to call me directly ifyou have any questions or if there is anything else that I may do for you / [redacted] Style Definitions */

Thank you for forwarding Ms [redacted] concerns to us and we are sorry she is upset with our organizationMs [redacted] purchased our services for her student the weekend of June 21, She signed and initialed the Service Agreement acknowledging she understood the terms of the agreement as well as the Client AcknowledgementsShe also indicated she understood the cancellation provisions of the agreementRegarding Ms [redacted] claim that we are attempting to overcharge her, we must respectfully disagreeMs [redacted] opted to choose a payment plan where she pays $down and then weekly installments of $29, for a total of $Thus far, she has paid $We have met all the provisions in the Agreement and therefore we are unable to grant a refund or cancellation at this timeThank you again for your assistance in this matterPlease feel free to call me directly if you have any questions or if there is anything else that I may do for you

Thank you for forwarding Ms [redacted] additional concerns to usAlthough we disagree with her claim that she was lied to, and we are not required to do so, we have opted to honor Ms [redacted] refund requestHer refund has been issued today, May 4th, Thank you again for your assistance in this matterPlease feel free to call me directly if you have any questions or if there is anything else that I may do for you

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my dispute Please enter your reason(s) for rejecting the business response below Regards, [redacted] In his letter, Mr [redacted] states "if the representative did behave as Mrs [redacted] states, then we are incredibly sorry for the occurrence" It appears to me that no steps have been taken to speak with the rep about this incident and that by stating "IF", he doesn't believe that it occurred in the first place( Initially, I left several mssgs with different reps to have a supervisor call me and no one did which is why I filed a complaint with the Revdex.com.) It is apparent to me that this company stands behind their rude and uncaring reps, I now understand why their reps are able to act this way on the phone, there is no repercussions for their behavior The apology they offered is not sincere, I do not need any further response from this unprofessional business

Thank you for forwarding [redacted] ’s concerns to us and we are sorry she is upsetwith our organization [redacted] purchased our services for her student the weekendof October 7, She signed and initialed the Service Agreement acknowledging sheunderstood the terms of the agreement as well as the Client AcknowledgementsShe alsoindicated she understood the cancellation provisions of the agreement[redacted] has spoken to our Financial Services Representatives twice to discusscancellation due to student non-usage of the servicesAt no point did they claim to behaving financial difficultiesWe are so sorry to hear about [redacted] ’s economiccircumstancesAlthough we are unable to cancel her account, we would be happy towork out alternative payment arrangements to help fit her needsShe is welcome toreach out to us to discuss these alternative payment plans.Thank you again for your assistance in this matterPlease feel free to call me directly ifyou have any questions or if there is anything else that I may do for you

Thank you for forwarding Ms [redacted] concerns to us and we are sorry she is upsetwith our organizationMs [redacted] purchased our services for her student the weekendof February 7, She signed and initialed the Service Agreement acknowledging sheunderstood the terms of the agreement as well as the Client AcknowledgementsShe alsoindicated she understood the cancellation provisions of the agreement.Regarding Ms [redacted] claim that she rarely receives emails from us, this is due, inlarge part, to her daughter’s ageMs [redacted] student will graduate in two yearsAsshe approaches graduation, there will be more steps for the student to accomplish and thefamily will see a drastic increase in our email correspondenceCurrently, we are stillwaiting on the family to contact the coaches for the first Connection Point callWeencourage them to reach out to our coaching team at their earliest convenience.We are very sorry to hear about Ms [redacted] financial issues and we remain dedicatedto working out a payment arrangement to assist Ms [redacted] Although we have offeredto delay her payments, we are also willing to reduce her payments to a more manageableamountMs [redacted] is welcome to contact us to request a payment reduction.Thank you again for your assistance in this matterPlease feel free to call

Thank you for forwarding Ms***’s concerns to us and we are sorry she is upset with our organizationMs [redacted] was the minor child of our clients, [redacted] and [redacted] ***, who purchased our services for their student the weekend of June 29, They signed and initialed the Service Agreement acknowledging they understood the terms of the agreement as well as the Client AcknowledgementsThey also indicated they understood the cancellation provisions of the agreement, including the three day right of rescission period which is located on the front of the agreement, directly above their signature, in large bold printAccording to our phone records, Ms [redacted] reached out to us to request cancellation on January 6, 2014, over six months after enrolling in the programAfter reiterating the cancellation policy, Ms [redacted] indicated that she understood the terms and ended the callAs is indicated by the client’s initials in the Family Acknowledgements section of the Service Agreement, they acknowledged “CAA has already incurred many of the costs necessary to initiate and provide these services failure to utilize any or all of items does not entitle the Client to receive a refund.” We have met all the provisions of our agreement and are unable to honor their request for a refundThank you again for your assistance in this matterPlease feel free to call me directly if you have any questions or if there is anything else that I may do for you / [redacted] Style Definitions */

Thank you for forwarding [redacted] **’s concerns to us and we are sorry he is upset with ourorganization [redacted] is the minor child of our client [redacted] who purchased our servicesfor her student the weekend of August 26, She signed and initialed the ServiceAgreement acknowledging she understood the terms of the agreement as well as theClient AcknowledgementsShe also indicated she understood the cancellation provisionsof the agreement.At no point during our presentation or private interview do we attempt to hide the threebusiness day right of rescission period, nor do we indicate that clients can cancel at anytimeWe are always willing to work with families who have financial difficulties, but wenever indicate that cancellation is an option after the three business day window.We have met all the provisions in the Agreement and, although not required to do so, wehave stopped all future payments and have inactivated their account.Thank you again for your assistance in this matterPlease feel free to call me directly ifyou have any questions or if there is anything else that I may do for you.Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Regards, [redacted]

Thank you for forwarding Ms [redacted] additional concerns to usAs stated in myprevious response, the three day right of rescission period was made clear at theworkshop, and Ms [redacted] parent indicated that she understood this policyAt no pointduring our presentation or the private interview did we provide a different cancellationpolicy.We have met all the provisions in the Agreement and, although we are not required to doso, we have opted to stop the [redacted] family’s payments, issue a full refund, and havestopped all servicesThank you again for your assistance in this matterPlease feel freeto call me directly if you have any questions or if there is anything else that I may do foryou / [redacted] Style Definitions */

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: Yes the company responded in the beginning but I have yet to hear from them in more than a monthAs for my daughter not contacting them, she spoke with them on the phone and the lady told her to finish the family evaluation then they would call the next day.They did mention being able to cancel the services with a full refund but they did not mention the day period to do so, as I mentioned beforeAlso like stated before the cancellation dates were written on the contract and there are two different dates on thereThe company itself hasn't wanted to provide us with their information, such as license number, the employee in response was really defensive and aggressive with not wanting to provide the number Regards, [redacted] ***

Thank you for forwarding [redacted] ’s concerns to us and we are sorry she is upset with our organization [redacted] purchased our services for her student the weekend of August 12, She signed and initialed the Service Agreement acknowledging she understood the terms of the agreement as well as the Client AcknowledgementsShe also indicated she understood the cancellation provisions of the agreement At no point during our workshop or private interview do we guarantee financial aid or college admissions Furthermore, we provide all our clients with a three business day right of rescission period so that they can cancel the contract after they go home and think about the commitment they’ve made We have met all the provisions in the Agreement and, although not required to do so, have stopped all future payments and have inactivated their account Thank you again for your assistance in this matter Please feel free to call me directly if you have any questions or if there is anything else that I may do for you Sincerely, [redacted] [redacted]

Thank you for forwarding Ms [redacted] concerns to us and we are sorry she is upset withour organizationMs [redacted] was the minor child of our client [redacted] Mr [redacted] purchased our services for his students the weekend of January 21, He signed andinitialed the Service Agreement acknowledging he understood the terms of the agreementas well as the Client AcknowledgementsHe also indicated he understood thecancellation provisions of the agreement, including the three business day Right ofRescission periodOur coaches were available to assist the family immediately, and the [redacted] family was welcome to call us to discuss all aspects of the services.We have met all the provisions in the Agreement and therefore we are unable to grant arefund at this timeThank you again for your assistance in this matterPlease feel free tocall me directly if you have any questions or if there is anything else that I may do foryou / [redacted] Style Definitions */

Ms***Thank you for forwarding Ms [redacted] concerns to us and we are sorry she is upset with our organizationAt no point in our letter do we demand participationWe encourage families to attend the workshop, but we make it clear the workshop is not mandatoryWe’re sorry if Ms [redacted] received the wrong impressionWe are willing and able to remove Ms [redacted] and her family from our mailing list if she simply provides us with the Reservation number located on the letter she receivedShe can also contact our Reservations department to remove her informationThank you again for your assistance in this matterPlease feel free to call me directly if you have any questions or if there is anything else that I may do for you Director of Accounting College Admissions Assistance, LLC

Thank you for forwarding [redacted] ’s concerns to us and we are sorry she is upset with our organization [redacted] purchased our services for her student the weekend of August 26, 2017, almost a year after her surgeryShe signed and initialed the Service Agreement acknowledging she understood the terms of the agreement as well as the Client AcknowledgementsShe also indicated she understood the cancellation provisions of the agreementOn December 28, 2017, [redacted] submitted her written request to cancel the contract along with documentation intending to show that her financial situation had been negatively impacted since enrolling in the programInstead, her documentation indicated that her surgery had taken place almost a year before enrolling and that her Disability adjustment letter was sent well before she enrolled as wellSince her documentation seemed to support that nothing had changed in her financial circumstances since enrolling, we opted to deny her requestShe then called back and asked us to reconsider her caseWe did so, and came to the same conclusionWe attempted to call [redacted] on December 29th, January 2nd, January 3rd, and January 9th to discuss her case, but her voicemail box was fullAgain, we are unable to honor [redacted] ’s cancellation requestThank you again for your assistance in this matterPlease feel free to call me directly if you have any questions or if there is anything else that I may do for you

Thank you for forwarding Mr [redacted] concerns to us and we are sorry he is upset withour organizationMr [redacted] purchased our services for his student the weekend ofOctober 24, He signed and initialed the Service Agreement acknowledging heunderstood the terms of the agreement as well as the Client AcknowledgementsHe alsoindicated he understood the cancellation provisions of the agreement.Regarding Mr [redacted] claim that our services are offered by guidance counselors, wemust respectfully disagreeOur service is proprietary and is not offered in any school.We encourage our students to make use of all resources available through their guidancecounselor, but the services we provide cannot be received there.Our records show that Mr [redacted] spoke with two different representatives in our FinancialServices Department, but we don’t show any attempts to reach the coaches for help withthe programOur coaches return all calls, so long as the client leaves a voicemail with areturn phone number.We have met all the provisions in the Agreement and therefore we are unable to grant arefund at this timeAlthough we are unwilling to refund Mr***, we have opted tostop all payment on the account so no further transactions will be assessed to his account.Thank you again for your assistance in this matterPlease feel free to call me directly ifyou have any questions or if there is anything else that I may do for you / [redacted] Style Definitions */

Thank you for forwarding Ms [redacted] additional concerns to usAs statedpreviously, we are very sorry Ms [redacted] is upset with our companyWe take allcomplaints against our customer service agents very seriously, and, if the representative,did behave as Ms [redacted] states, then we are incredible sorry for the occurance.Thank you again for your assistance in this matterPlease feel free to call me directly ifyou have any questions or if there is anything else that I may do for you / [redacted] Style Definitions */