College Admissions Assistance

Thank you for forwarding [redacted]’s concerns to us and we are sorry she is upset with our organization. [redacted] purchased our services for her student the weekend of August 26, 2017, almost a year after her surgery. She signed and initialed the Service Agreement acknowledging...

she understood the terms of the agreement as well as the Client Acknowledgements. She also indicated she understood the cancellation provisions of the agreement. On December 28, 2017, [redacted] submitted her written request to cancel the contract along with documentation intending to show that her financial situation had been negatively impacted since enrolling in the program. Instead, her documentation indicated that her surgery had taken place almost a year before enrolling and that her Disability adjustment letter was sent well before she enrolled as well. Since her documentation seemed to support that nothing had changed in her financial circumstances since enrolling, we opted to deny her request. She then called back and asked us to reconsider her case. We did so, and came to the same conclusion. We attempted to call [redacted] on December 29th, January 2nd, January 3rd, and January 9th to discuss her case, but her voicemail box was full. Again, we are unable to honor [redacted]’s cancellation request. Thank you again for your assistance in this matter. Please feel free to call me directly if you have any questions or if there is anything else that I may do for you.

SUBJECT: Response to ID [redacted]REFERENCE: Revdex.com email received on 6/2/2016Dear Ms. [redacted]Thank you for forwarding Ms. [redacted] concerns to us and we are sorry she is upsetwith our organization. Ms. [redacted] purchased our services for her student the weekend ofApril 16, 2016. She signed...

and initialed the Service Agreement acknowledging sheunderstood the terms of the agreement as well as the Client Acknowledgements. She alsoindicated she understood the cancellation provisions of the agreement including the threeday right of rescission period.As is indicated by Ms. [redacted] initials in the Family Acknowledgements section of theService Agreement, she acknowledged “CAA has already incurred many of the costsnecessary to initiate and provide these services…failure to utilize any or all ofitems…does not entitle the Client to receive a refund.” We have met all the provisions ofour agreement. Although we are not required to do so, we will cancel future paymentsand terminate services for the [redacted] family, but are unable to honor her refund request.Thank you again for your assistance in this matter. Please feel free to call me directly ifyou have any questions or if there is anything else that I may do for you. Respectfully,   [redacted] Director of Accounting College Admissions Assistance, LLC

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my dispute.
Please enter your reason(s) for rejecting the business response below.
Regards,
[redacted]
All they have done is to thank you for submitting my complaint to you. They have not offered any explanation or promise to STOP sending me letters.

Dear Ms[redacted] Thank you for forwarding Ms[redacted] concerns to us and we are sorry she is upset with our organizationMs[redacted] purchased our services for her student the weekend of September 12, She signed and initialed the Service Agreement
acknowledging she understood the terms of the agreement as well as the Client AcknowledgementsShe also indicated she understood the cancellation provisions of the agreement. Regarding Ms[redacted] claims that we guaranteed an increase in ACT scores, we must respectfully disagreeOur presentation makes clear that we provide access to tools and services that our students can use to help with test prep, essays, financial aid, etcAt no point do we guarantee any test score or financial aid package. We have met all the provisions in the Agreement and, although not required to do so, have refunded the amount paid, stopped all future payments, and have inactivated their account. Thank you again for your assistance in this matterPlease feel free to call me directly if you have any questions or if there is anything else that I may do for you.

Thank you for forwarding [redacted]’s concerns to us and we are sorry she is upsetwith our organization. [redacted] purchased our services for her student the weekend ofSeptember 16, 2017. She signed and initialed the Service Agreement acknowledging sheunderstood the terms of the agreement as well...

as the Client Acknowledgements. She alsoindicated she understood the cancellation provisions of the agreement including the threebusiness day right of rescission period.At no point do we claim to be affiliated with any school or any school board, nor do weclaim a client can receive their money back at any time. Our service guarantee states thatclients are only entitled to a refund we CAA has not made available the services listed inthe service description. All services have been made fully available to the [redacted]family.We have met all the provisions in the Agreement and, although not required to do so,have stopped all future payments, but we are unable to honor [redacted]’s refundrequest. Thank you again for your assistance in this matter. Please feel free to call medirectly if you have any questions or if there is anything else that I may do for you.

Thank you for forwarding Ms[redacted] additional concerns to usAs statedpreviously, we are very sorry Ms[redacted] is upset with our companyWe take allcomplaints against our customer service agents very seriously, and, if the representative,did behave as Ms[redacted] states, then we are incredible sorry for the occurance.Thank you again for your assistance in this matterPlease feel free to call me directly ifyou have any questions or if there is anything else that I may do for you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my dispute.
The three day return period was a too short of a time to determine the program was what we hoped, if we received the information package a week later.
Regards,
[redacted]

Thank you for forwarding Ms[redacted] additional concerns to usAs stated in myprevious response, the three day right of rescission period was made clear at theworkshop, and Ms[redacted] parent indicated that she understood this policyAt no pointduring our presentation or the private interview did we provide a different cancellationpolicy.We have met all the provisions in the Agreement and, although we are not required to doso, we have opted to stop the [redacted] family's payments, issue a full refund, and havestopped all servicesThank you again for your assistance in this matterPlease feel freeto call me directly if you have any questions or if there is anything else that I may do foryou

Complaint: [redacted]
I am rejecting this response because: Yes the company responded in the beginning but I have yet to hear from them in more than a month. As for my daughter not contacting them, she spoke with them on the phone and the lady told her to finish the family evaluation then they would call the next day.They did mention being able to cancel the services with a full refund but they did not mention the 3 day period to do so, as I mentioned before. Also like stated before the cancellation dates were written on the contract and there are two different dates on there. The company itself hasn't wanted to provide us with their information, such as license number, the employee in response was really defensive and aggressive with not wanting to provide the number. 
Regards,
[redacted]

Thank you for forwarding [redacted]’s concerns to us and we are sorry she is upsetwith our organization. [redacted] purchased our services for her student the weekendof October 7, 2017. She signed and initialed the Service Agreement acknowledging sheunderstood the terms of the agreement as well...

as the Client Acknowledgements. She alsoindicated she understood the cancellation provisions of the agreement.[redacted] has spoken to our Financial Services Representatives twice to discusscancellation due to student non-usage of the services. At no point did they claim to behaving financial difficulties. We are so sorry to hear about [redacted]’s economiccircumstances. Although we are unable to cancel her account, we would be happy towork out alternative payment arrangements to help fit her needs. She is welcome toreach out to us to discuss these alternative payment plans.Thank you again for your assistance in this matter. Please feel free to call me directly ifyou have any questions or if there is anything else that I may do for you.

Thank you for forwarding [redacted]’s concerns to us and we are sorry she is upset with our organization. [redacted] purchased our services for her student the weekend of July 8, 2017. She signed and initialed the Service Agreement acknowledging she understood the terms of the agreement as well as...

the Client Acknowledgements. She also indicated she understood the cancellation provisions of the agreement, including the three business day right of rescission period outlined directly above her signature on the agreement. We have met all the provisions in the Agreement and therefore we are unable to grant a refund at this time; however, we have stopped all further payments. The family is welcome to call us and resume paying whenever they are ready. Thank you again for your assistance in this matter. Please feel free to call me directly if you have any questions or if there is anything else that I may do for you. Sincerely, [redacted]

Thank you for forwarding [redacted]’s concerns to us and we are sorry she is upset with our organization. [redacted] purchased our services for her student the weekend of April 22, 2017. She signed and initialed the Service Agreement acknowledging she understood the terms of the agreement as well as the Client Acknowledgements. She also indicated she understood the cancellation provisions of the agreement, including the three business day right of rescission period located directly above her signature on the front of the Service Agreement. As is indicated by [redacted]’s initials in the Family Acknowledgements section of the Service Agreement, she acknowledged “CAA has already incurred many of the costs necessary to initiate and provide these services…failure to utilize any or all of items…does not entitle the Client to receive a refund.” We have met all the provisions of our agreement and are unable to honor her cancellation request. Thank you again for your assistance in this matter. Please feel free to call me directly if you have any questions or if there is anything else that I may do for you.Sincerely,[redacted]

Thank you for forwarding [redacted]’s concerns to us and we are sorry she is upset with our organization. [redacted] purchased our services for her student the weekend of October 15, 2016. She signed and initialed the Service Agreement acknowledging she understood the...

terms of the agreement as well as the Client Acknowledgements. She also indicated she understood the cancellation provisions of the agreement. [redacted] spoke with a representative on November 2, 2016. She explained her financial situation and the representative stopped all further payments as a courtesy. This arrangement is still in affect and we will not be processing any further transactions. Thank you again for your assistance in this matter. Please feel free to call me directly if you have any questions or if there is anything else that I may do for you.

Thank you for forwarding Ms[redacted] additional concerns to usWe are sorry about the confusion regarding her April 8th paymentWe have refunded that payment and ensured that no further payments will be withdrawn. Thank you again for your assistance in this matterPlease feel free to call me directly if you have any questions or if there is anything else that I may do for you.

Dear Ms[redacted]Thank you for forwarding Ms[redacted] concerns to us and we are sorry she is upsetwith our organizationMs[redacted] the minor child of our clients **i and [redacted] who purchased our services for their student the weekend of May 2,
Theysigned and initialed the Service Agreement acknowledging they understood the terms ofthe agreement as well as the Client AcknowledgementsThey **so indicated theyunderstood the cancellation provisions of the agreement.Regarding Ms[redacted] claim that our services are available for free through otherwebsites, we must respectfully disagreeWhile students are perfectly capable of planningfor college without our assistance, the services we provide are proprietary and are notoffered anywhere else.A review of Ms[redacted] account shows that, while she has logged in several times,she has never reached out to our coaching teamContact with our coaches is crucial, sowe encourage her to reach out to them for assistance.We have met **l the provisions in the Agreement and therefore we are unable to grant arefund at this time**l services are available and we encourage the [redacted] family toutilize the services they purchased.Thank you again for your assistance in this matterPlease feel free to call me directly ifyou have any questions or if there is anything else that I may do for you

Thank you for forwarding Ms[redacted] concerns to us and we are sorry she is upsetwith our organizationWe are saddened to hear about Ms[redacted] experience andwill be investigating her claimsHer name has been removed from our mailing list.Please bear in
mind that, if her name is linked to any other address, it is possible she mayreceive an additional letterIf this happens, simply contact us to have the new addressremoved, or disregard the letter.Thank you again for your assistance in this matterPlease feel free to call me directly ifyou have any questions or if there is anything else that I may do for you

Thank you for forwarding Ms. [redacted] additional concerns to us. As stated previously, our cancellation policy is in large, bold print, directly above Ms. [redacted] signature. She signed indicating that she read the agreement and understood the cancellation policy. She also indicated that she understood the Client Acknowledgements section which states that no other reps or warranties exist. We have stopped all further payments so Ms. [redacted] will not incur any additional charges. Thank you again for your assistance in this matter. Please feel free to call me directly if you have any questions or if there is anything else that I may do for you.

Thank you for forwarding **, [redacted]’s concerns to us and we are sorry she is upset with our organization. A review of **. [redacted]’s contract shows that she listed the name of the student as “[redacted]” and the name of the parent as “[redacted].” All signatures on the...

document read “[redacted].” This caused our office staff to assume we were dealing with a child and an adult.  Furthermore, **. [redacted] called our Financial Services office on May 17, 2017 to request cancellation and did not say anything about being underage at the time of signing the agreement. We will absolutely issue a full refund on **. [redacted]’s card and stop all further payments. Thank you again for your assistance in this matter. Please feel free to call me directly if you have any questions or if there is anything else that I may do for you. Sincerely, [redacted]

Thank you for forwarding Ms[redacted] concerns to us and we are sorry she is upset withour organizationMs[redacted] is the minor child of our client [redacted] whopurchased our services for her student the weekend of February 14, Ms[redacted]signed and initialed the Service
Agreement acknowledging she understood the terms ofthe agreement as well as the Client AcknowledgementsShe also indicated sheunderstood the cancellation provisions of the agreement.Ms[redacted] has opted to seek resolution to her concerns through an Agency outside of theRevdex.comWe have resolved the situation through this Agency.Thank you again for your assistance in this matterPlease feel free to call me directly ifyou have any questions or if there is anything else that I may do for you