College Admissions Assistance

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my dispute.
Please enter your reason(s) for rejecting the business response below.
Regards,
[redacted]

[redacted]June 26, 2015[redacted]Consumer SpecialistRevdex.com at Fort Worth[redacted]REFERENCE: Revdex.com email received on
6/17/2015Dear Ms[redacted]Thank you for forwarding Mr[redacted] concerns to us and we are sorry he is upset withour organizationMr[redacted] was the minor child of our client, [redacted] Mr[redacted]parent purchased our services the weekend of January 17, She signed and initialedthe Service Agreement acknowledging she understood the terms of the agreement as wellas the Client AcknowledgementsShe also indicated she understood the cancellationprovisions of the agreement.Regarding Mr[redacted] claims that the services we offer are available for free throughthe school, we must respectfully disagreeThe College Admissions Assistance service isproprietary and is not offered anywhere else.We have met all the provisions in the Agreement and, although not required to do so,have refunded the amount paid and have inactivated their accountThank you again foryour assistance in this matterPlease feel free to call me directly if you have anyquestions or if there is anything else that I may do for you

Thank you for forwarding [redacted]’s concerns to us and we are sorry she is upset with our organization. [redacted] purchased our services for her student the weekend of April 29, 2017. She signed and initialed the Service Agreement acknowledging she understood the terms of the agreement as well as...

the Client Acknowledgements. She also indicated she understood the cancellation provisions of the agreement. Regarding [redacted]’s concerns that a Spanish translator is not provided, all families who notify us of an alternative language need while setting a reservation are instructed to bring along an adult interpreter. All clients who attend the workshop are given ample opportunity to back out of the process and we do not demand that anyone enroll in the program. Unfortunately, we received [redacted]’s Notice of Cancellation document well past the time frame specified in the agreement. Although we did not receive it in time, our representatives have already spoken to the family and have agreed to suspend all further transaction on [redacted]’s account; however, we are unable to grand a refund at this time. Thank you again for your assistance in this matter. Please feel free to call me directly if you have any questions or if there is anything else that I may do for you. Sincerely, [redacted]

Complaint: [redacted]
I am rejecting this response because: My son does not need the service. He found all the services online unnecessary to him and found that there were other resources that do the same job better or for free. Also we were told by the man selling the service that we would be allowed to cancel the service at any given time, he never specified any time within the next few days. It is illogical to give a cancellation time of three or four days, how is anyone supposed to try and test something in that short of a time.I have also attached files of files on social media, they run the same pitch everywhere but ultimately refuse to cancel every time even though the person selling says people can cancel anytime. I simply want to cancel the contract nothing less, nothing more.
Regards,
[redacted]

Thank you for forwarding Ms. [redacted] concerns to us and we are sorry she is upset with our organization. Ms. [redacted] purchased our services for her student the weekend of June 21, 2014. She signed and initialed the Service Agreement acknowledging she understood the terms of...

the agreement as well as the Client Acknowledgements. She also indicated she understood the cancellation provisions of the agreement. Regarding Ms. [redacted] claim that we are attempting to overcharge her, we must respectfully disagree. Ms. [redacted] opted to choose a payment plan where she pays $29 down and then 78 weekly installments of $29, for a total of $2291. Thus far, she has paid $2030. We have met all the provisions in the Agreement and therefore we are unable to grant a refund or cancellation at this time. Thank you again for your assistance in this matter. Please feel free to call me directly if you have any questions or if there is anything else that I may do for you.

Thank you for forwarding [redacted]’s concerns to us and we are sorry she is upset withour organization. [redacted] purchased our services for her student the weekend of July1, 2017. She signed and initialed the Service Agreement acknowledging she understoodthe terms of the agreement as well as the...

Client Acknowledgements. She also indicatedshe understood the cancellation provisions of the agreement.[redacted] reached out to us and cancelled her account within the appropriatetimeframe. Her account has already been cancelled and a refund has already been issued.Thank you again for your assistance in this matter. Please feel free to call me directly ifyou have any questions or if there is anything else that I may do for you.Sincerely,[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]

Thank you for forwarding Ms. [redacted] concerns to us and we are sorry she is upset withour organization. Ms. [redacted] was the minor child of our client, [redacted] whopurchased our services for her student the weekend of August 8, 2015. She signed andinitialed the Service Agreement...

acknowledging she understood the terms of theagreement as well as the Client Acknowledgements. She also indicated she understoodthe cancellation provisions of the agreement including the three day right of rescissionperiod located on the front of the contract, directly above her signature.Regarding Ms. [redacted] claims that we raised the price of our services after her motherchanged the payment plan, we must respectfully disagree. Ms[redacted] agreed to make adown payment of $175, followed by 12 monthly installments of $175, totaling $2275.The family reached out to us and notified us of financial hardship in September. As acourtesy, we offered to cut their monthly payment in half, with the understanding that itwould extend the length of their payment plan. Although we had the right to charge moreinterest after the family agreed to extend the payment plan, we opted to forego that rightand keep the total amount at $2275.We have met all the provisions in the Agreement and, although not required to do so,have stopped all future payments and have inactivated their account. We are unable tohonor their refund request. Thank you again for your assistance in this matter. Pleasefeel free to call me directly if you have any questions or if there is anything else that Imay do for you.

Complaint: [redacted]
I am rejecting this response because: The agent that signed us up confirmed multiple times that we were able to cancel at anytime just wouldn't get a full refund. My financial situation due to the storm does not allow me to pay anything extra without causing a strain/hardship on my family at this time. Please cancel the account and refund the money or cancel the account and we go our separate way.
Regards,
[redacted]

Thank you for forwarding [redacted]’s concerns to us and we are sorry she is upset with our organization. [redacted] is the student of our client, [redacted], who purchased our services the weekend of July 8, 2017. She signed and initialed the Service Agreement acknowledging she...

understood the terms of the agreement as well as the Client Acknowledgements. She also indicated she understood the cancellation provisions of the agreement, including the three-business day right of rescission period located directly above her signature on the Service Agreement. At no point during the workshop or private interview do we ever claim that our clients can obtain a refund if they think the service isn’t working for them, nor do we claim to be a scholarship search company. We do provide assistance with the Financial Aid process but we do not send our families “an abundance of scholarships” nor did we ever promise to do so. A review of the [redacted] family’s account shows that [redacted] logged into the online system 27 times, and we sent them over 30 emails instructing them to contact our coaching team and send us documents so we could assist with the Financial Aid process. [redacted] never contacted our coaching team or sent us the necessary documents for review. We have met all the provisions in the Agreement and therefore we are unable to grant a refund at this time. All services are available and we encourage the [redacted] family to utilize the services they purchased. Thank you again for your assistance in this matter. Please feel free to call me directly if you have any questions or if there is anything else that I may do for you.

Thank you for forwarding Mr. [redacted] concerns to us and we are sorry he is upset with our organization. Mr. [redacted] purchased our services for his student the weekend of August 13, 2016. He signed and initialed the Service Agreement acknowledging he understood the terms of the...

agreement as well as the Client Acknowledgements. He also indicated he understood the cancellation provisions of the agreement located in large, bold print, directly above his signature. At no point did we make Mr. [redacted] sign any documentation. He chose to do so freely and could have stopped the process at any time.Mr. [redacted] is correct that we provided several different payment options. He chose the method that worked best for him and the start date of the installment plan was notated on the second page of the contract. He signed this document in two different places to indicate his understanding of it.When Mr. [redacted] called our Financial Services department to cancel due to his financial issues, we offered alternative payment arrangements that could make things easier. He refused these offers of help. Instead, the representative opted to stop his payments as a courtesy and told him we would not take any further payments. This arrangement is still in effect.Although we stopped Mr. [redacted] payments as a courtesy, we have met all the provisions in the Agreement and therefore we are unable to grant a refund at this time. Thank you again for your assistance in this matter. Please feel free to call me directly if you have any questions or if there is anything else that I may do for you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Thank you for forwarding [redacted]’s concerns to us and we are sorry she is upset withour organization. [redacted] purchased our services for her student the weekend ofDecember 16, 2017. She signed and initialed the Service Agreement acknowledging sheunderstood the terms of the agreement as well as...

the Client Acknowledgements. She alsoindicated she understood the cancellation provisions of the agreement.The services we provide are proprietary and are not available through public schools.Furthermore, many of the services we provide that are available through outside agenciesare incredibly cost intensive. For example, we offer both unlimited tutoring in Math andScience as well as unlimited Test Preparation for the PSAT, SAT, and ACT tests at noadditional charge. These types of services are not usually available anywhere for free.We have met all the provisions in the Agreement and therefore we are unable to grant arefund at this time. All services are available and we encourage the [redacted] family toutilize the services they purchased.Thank you again for your assistance in this matter. Please feel free to call me directly ifyou have any questions or if there is anything else that I may do for you.

Thank you for forwarding Ms[redacted] concerns to us and we are sorry she is upset with our organizationMs[redacted] purchased our services for her student the weekend of January 16, She signed and initialed the Service Agreement acknowledging she understood the terms of the
agreement as well as the Client AcknowledgementsShe also indicated she understood the cancellation provisions of the agreement. As is indicated by Ms[redacted] initials in the Family Acknowledgements section of the Service Agreement, she acknowledged "CAA has already incurred many of the costs necessary to initiate and provide these services
failure to utilize any or all of items
does not entitle the Client to receive a refund." We have met all the provisions of our agreementAlthough we are not required to do so, we will cancel future payments and terminate services for the [redacted] family, but we are unable to grant their refund request. Thank you again for your assistance in this matterPlease feel free to call me directly if you have any questions or if there is anything else that I may do for you. [redacted]

Thank you for forwarding Ms[redacted] additional correspondenceUnfortunately, Ms.[redacted] has not provided any additional information regarding her concernsAs statedin our last response, we have met all the provisions of the agreement and are unable togrant a cancellation and refund at this time.Thank you again for your assistance in this matterPlease feel free to call me directly ifyou have any questions or if there is anything else that I may do for you

Thank you for forwarding [redacted]’s concerns to us and we are sorry he is upset with our organization. [redacted] purchased our services for his student the weekend of August 5, 2017.  He signed and initialed the Service Agreement acknowledging he understood the terms of the agreement as well...

as the Client Acknowledgements. He also indicated he understood the cancellation provisions of the agreement.  [redacted] seems to imply that we do not provide assistance with the financial aid process.  As stated during our workshop, we are not a scholarship search company, but we do provide insight into the financial aid process and can assist with financial aid identification.  We have met all the provisions in the Agreement and therefore we are unable to grant a cancellation at this time.  All services are available and we encourage the [redacted] family to utilize the services they purchased.  Thank you again for your assistance in this matter.  Please feel free to call me directly if you have any questions or if there is anything else that I may do for you.  Sincerely,   [redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]  [redacted]

Thank you for
forwarding [redacted]’s concerns to us and we are sorry she is upset with our
organization. At no point in our letter, during the workshop, or during the
private interview do we claim to be from FAFSA, or represent that we are
anything other than a third party college planning...

company.We are sorry to
hear [redacted]’s assertion that we wasted her time. Our letter and workshop
presentation outlined some of the basics of the college planning process. This
is a free informational workshop and, as such, we try to make sure that we only
cover the additional offered services to those families who are truly
interested and choose to stay for the private interview session. Many families
choose to attend the workshop, receive the free information, and go home,
having received useful information that they can use in their own college
planning. No family is obligated to stay at the workshop, sit down for the
private interview, or pay for any services.Additionally,
each family who chooses to stay for the interview has a unique financial
circumstance. As such, we offer several payment plans to make the program more
affordable and, in order to identify which plan is the best fit, we usually
wait to cover pricing when we are able to talk privately during the interview.
We are sorry to hear that [redacted] disagrees with our pricing, but had she
opted to stay and participate, it is possible she may have seen another payment
plan that she thought was more fitting.As stated
earlier, [redacted] was never told that attendance was mandatory or that she had
to stay longer than she was comfortable. Therefore, we are unable grant her a
$100 compensation.Thank you again
for your assistance in this matter. Please feel free to call me directly if you
have any questions or if there is anything else that I may do for you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my dispute.
Please enter your reason(s) for rejecting the business response below.
I am going to get an attorney regarding this matter because I never used the product and I was lied to regardless of what was written in bold print. Thank you
Regards,
[redacted]

Thank you for forwarding [redacted]’s concerns to us and we are sorry she is upset with ourorganization. [redacted] purchased our services for her student the weekend of April29, 2017. She signed and initialed the Service Agreement acknowledging she understoodthe terms of the agreement as well as the...

Client Acknowledgements. She also indicatedshe understood the cancellation provisions of the agreement.A review of the account shows that all services were made fully available to the [redacted]family. Unfortunately, [redacted]’s student only called us twice. Each time we offeredfeedback and encouraged her to call back in after the next steps had been completed, butwe received no follow up. On July 19, 2017, we reached out the family in an attempt todiscuss Financial Aid and the family’s award letter. The family didn’t answer and didn’treturn our voicemail.We have met all the provisions in the Agreement and therefore we are unable to grant arefund at this time. All services are available and we encourage the [redacted] family toutilize the services they purchased.Thank you again for your assistance in this matter. Please feel free to call me directly ifyou have any questions or if there is anything else that I may do for you.

Thank you for forwarding Ms. [redacted] concerns to us and we are sorry she is upset with our organization. Ms. [redacted] purchased our services for her student the weekend of October 1, 2016. She signed and initialed the Service Agreement acknowledging she understood the terms of the agreement as well as...

the Client Acknowledgements. She also indicated she understood the cancellation provisions of the agreement including the three business day right of rescission period located directly above her signature.Regarding her claim that we have offered no guidance to her daughter, we must respectfully disagree. On October 6, 2016, five days after enrolling in the program, we had a lengthy discussion with Ms. [redacted]’s daughter about her undocumented status and the financial aid opportunities she may have, Test Preparation and how to use our prep tools, and her grades and some strategies for maintaining/improving them. We also instructed her to complete the Discovery Questionnaire and call us back so we could move on to the next set of topics. On October 21, 2016, we posted her starting list of colleges and sent her an email reminding her to contact us so we could push forward. In total, we sent eleven emails to the family, over a course of month, reminding them to contact us, going over the next steps, and reminding them that we were available if they had any questions or concerns. Unfortunately, we never received any additional correspondence from the family regarding these steps.We have met all the provisions in the Agreement and therefore we are unable to grant a refund at this time. All services are available and we encourage the [redacted] family to utilize the services they purchased.Thank you again for your assistance in this matter. Please feel free to call me directly if you have any questions or if there is anything else that I may do for you.