College Admissions Assistance

Complaint: [redacted]
I am rejecting this response because the sales agent specifically stated that we could cancel at anytime the 3 days was to get a full refund. While the offer of a lower payment is appreciated. Any payment of any sort at this point for my family of 8. We have reduced payment with my mortgage and still have repairs to complete due this financial hardship. If she never said it and we never asked repeatedly I would have no problem accepting a smaller payment amount even if it means we miss a meal or 2. But she said it repeatedly and once I'm able to get some time I would go to the seminar and ask her personally again. Please revisit this decision follow-up with your agent ask her if she remembered the girl crying and her parents taking forever as she had to leave the table multiple times as she knew we could not afford it and was convinced it would help her. It is not helping her for one, and she does not even access the site due that. Had she said we could never cancel or even stated that there was any fees involved we would not have done it. Please follow-up with your agent and reconsider your decision.
Regards
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my dispute. 
Please enter your reason(s) for rejecting the business response below.
After I was in contact with [redacted] regarding the deposit that College Admissions Assistance said they had maid I emailed them and they replied saying that they had indeed  deposited the money in the original bank account that the money was taken from but since that account had been canceled for a while I was told to contact the bank and ask how we would be receiving our money. The bank then told us that there had been no deposit made. 
Regards,
[redacted]

[redacted]
[redacted]Thank you for forwarding
Mr[redacted] concerns to us and we are sorry he is upset with our organizationMr[redacted] purchased our services for his student the weekend of May 17, He signed and initialed the Service Agreement acknowledging he understood the terms of the agreement as well as the Client AcknowledgementsHe also indicated he understood the cancellation provisions of the agreement. At no point in our contract or during our presentation do we claim that we guarantee college admission or that we will reimburse families based on whether their student obtains college admissionWe do guarantee to make all the services listed on the contract available to our clientsThese services have been available to Mr[redacted] and his family since enrollment. We have met all the provisions in the Agreement and, although not required to do so, have stopped all future payments and are willing to keep the services active at no additional charge. Thank you again for your assistance in this matterPlease feel free to call me directly if you have any questions or if there is anything else that I may do for you.
Respectfully,
[redacted]
Director of
Accounting
College Admissions
Assistance, LLC

Thank you for forwarding Mr[redacted] concerns to us and we are sorry he is upset withour organizationMr[redacted] purchased our services for his student the weekend ofOctober 24, He signed and initialed the Service Agreement acknowledging heunderstood the terms
of the agreement as well as the Client AcknowledgementsHe alsoindicated he understood the cancellation provisions of the agreement.Regarding Mr[redacted] claim that our services are offered by guidance counselors, wemust respectfully disagreeOur service is proprietary and is not offered in any school.We encourage our students to make use of all resources available through their guidancecounselor, but the services we provide cannot be received there.Our records show that Mr[redacted] spoke with two different representatives in our FinancialServices Department, but we don't show any attempts to reach the coaches for help withthe programOur coaches return all calls, so long as the client leaves a voicemail with areturn phone number.We have met all the provisions in the Agreement and therefore we are unable to grant arefund at this timeAlthough we are unwilling to refund Mr[redacted], we have opted tostop all payment on the account so no further transactions will be assessed to his account.Thank you again for your assistance in this matterPlease feel free to call me directly ifyou have any questions or if there is anything else that I may do for you

Thank you for forwarding Mr[redacted] concerns to us and we are sorry he is upset withour organizationMr[redacted] received an invitation letter to attend one of our weeklycollege planning workshopsWe're sorry he does not like the wording used in the letter,but we
have removed him from our mailing listHe should receive no furthercorrespondence from our company.Thank you again for your assistance in this matterPlease feel free to call me directly ifyou have any questions or if there is anything else that I may do for you

Thank you for forwarding [redacted]’s concerns to us and we are sorry he is upset with ourorganization. [redacted] is the minor child of our client [redacted] who purchased our servicesfor her student the weekend of August 26, 2017. She signed and initialed the ServiceAgreement acknowledging she understood the...

terms of the agreement as well as theClient Acknowledgements. She also indicated she understood the cancellation provisionsof the agreement.At no point during our presentation or private interview do we attempt to hide the threebusiness day right of rescission period, nor do we indicate that clients can cancel at anytime. We are always willing to work with families who have financial difficulties, but wenever indicate that cancellation is an option after the three business day window.We have met all the provisions in the Agreement and, although not required to do so, wehave stopped all future payments and have inactivated their account.Thank you again for your assistance in this matter. Please feel free to call me directly ifyou have any questions or if there is anything else that I may do for you.Sincerely,[redacted]

Thank you for forwarding [redacted]’s concerns to us and we are sorry she is upset withour organization. [redacted] purchased our services for her student the weekend ofDecember 17, 2016. She signed and initialed the Service Agreement acknowledging sheunderstood the terms of the agreement as well...

as the Client Acknowledgements. She alsoindicated she understood the cancellation provisions of the agreement.A review of the account shows that all services have been made available. We offerassistance for students in grade 8 through 12 so we can offer their senior student plenty ofassistance. The tutoring service is currently active and available via their online portal.Furthermore, our coaching team is ready and willing to answer any questions they haveregarding the college planning process.We have met all the provisions in the Agreement and therefore we are unable to grant arefund at this time. All services are available and we encourage the Purnell family toutilize the services they purchased.Thank you again for your assistance in this matter. Please feel free to call me directly ifyou have any questions or if there is anything else that I may do for you.

Thank you for forwarding [redacted]’s concerns to us and we are sorry he is upset with our organization. [redacted] purchased our services for his student the weekend of February 15, 2016. He signed and initialed the Service Agreement acknowledging he understood the terms of the agreement as well as...

the Client Acknowledgements. He also indicated he understood the cancellation provisions of the agreement.We were very concerned about [redacted]’s claim that he was “scammed”; however, he did not provide any details as to why he feels this is true. A review of [redacted]’s account shows that, although [redacted] was delinquent with several of his payments over the past year, we have always made all services available and his student has logged into the online system over 40 times. Furthermore, our coaches have communicated with both [redacted] and his son via phone about a variety of subjects, especially financial aid assistance.Although we strongly disagree with [redacted]’s assessment of the situation and are not required to do so, we have stopped all further payments from [redacted]’s account and have deactivated his services. We are unable to honor his refund request however. Thank you again for your assistance in this matter. Please feel free to call me directly if you have any questions or if there is anything else that I may do for you.Sincerely,

Complaint: [redacted]
I am rejecting this response because: The statements in their claim are false. Firstly, I have sent a college essay that I have written and the coach gave me a sub par explanation of why I should change the things that needed to be changed. It was vague and unspecific about where I should make changes so I had to spend time figuring it out when I could have taken my paper to my AP Literature teacher and she would have helped me way more for free. The claim that I need to call them to be able to have a great use of this service is absurd. I could email my high school counselor and get the information I needed about FAFSA and not have to speak a word to him on the phone to make the best use out of his service. Just as I have the hotline number, they have my number as well. They should be the ones checking on my progress because my family is paying them with their hard earned money. Another problem with their statement is that how can they tell me what their representative told us in the meeting ? They are a business. Not a non-profit. Just like a commercial they were trying to sell me a product in the shortest amount of time to make the most money. I talked to the representative for a little over 10 minutes and most of the time spent talking were about my grades, my SAT scores and how her daughter wanted a G Series for her sixteenth birthday. The only thing about the service that she talked about were the different plans that we could pay so that we did not have to pay the full price. Not once did the representative tell us that we could not get a refund if we were unhappy with the service after only three days.  It is really unethical to put that information at the bottom of the page and not under the  "Client Acknowledges' section. They made sure that their price was seen clearly but not that we could not get a refund if we were unhappy. Also, if the representatives were going to lie about what would be provided in the service, they should at least have given us time to read the contract word for word in its entirety before we signed it. The presentation at did not start until at least 15 minutes after we arrived, the presentation itself lasted 25-30 minutes, and we had to wait to be seated with representative until our name was called. The meeting with the representative was short. Like I said, three days from the time of signing the papers, I had to fill out questionnaires just to "personalize" my account and that itself was inaccurate. How could I evaluate my coaches, how they could help me, or how the online service could help me if I was waiting for the service to customize to me ? Any person could recognize that this tactic is a way to trap us in the service. It is a scam. I do not appreciate the company's unwillingness to cooperate with my decision and end our agreement. The only reason there is not to give me my money back is because they are greedy. I have utilized this service and I have tried to study with this program. They do not have the "specific" content that I am currently or have learned in pre-calculus. They do not have courses in AP classes. Therefore, I am also paying for tutoring that cannot help me. I studied for the SAT using this program. Instead of increasing by a plethora of points, it only increased by ten points.  I am a dedicated student. I can send you my transcript if you would like just so that you can see how dedicated I am to my schoolwork and my future. I would try any service that could benefit me, my future, and the future of my family. What do I need to do to get out of this contract so that my family does not have to suffer and that I can find a program that actually helps?
Regards,
[redacted]

[redacted]   Thank you for forwarding [redacted]'s complaint for me to review.  Attached is the response to Complaint ID [redacted].  Please feel free to call me directly if you have any questions or if there is anything else I may do for you.   Respectfully,   [redacted]...

[redacted]

Thank you for forwarding Mr[redacted] additional concerns to usAs stated previously, Mr.To is the minor child of our clients [redacted] and [redacted] They indicated theyunderstood the cancellation provisions of the agreement located on the front of thecontract, directly above their signatureAs stated in the agreement, no other reps orwarranties exist.Again, we have met all the provisions in the Agreement and have made all servicesavailable; therefore, we are unable to grant a refund at this time, though the services arestill available for the To family to utilize.Thank you again for your assistance in this matterPlease feel free to call me directly ifyou have any questions or if there is anything else that I may do for you

Thank you for forwarding Ms. [redacted] additional concerns. As stated previously, our company sent numerous emails to the family encouraging them to contact us whenever they were available to move forward in the program.Regarding her claim that we promised to call them the day after they completed the Discovery Questionnaire, it’s clear there was a misunderstanding. It can take us up to a couple of weeks to complete the Discovery Questionnaire review so we would never promise to reach out the next day. Furthermore, we have no way of knowing when the student is ready to talk with us or move on to the next topic, so all correspondence from us made it very clear that the family was to reach out to us when they were ready. Every single email sent has included instructions along these lines.Ms. [redacted] has all the necessary information about our company as evidenced by her ability to locate us on the Revdex.com website, and we have no idea what “license number” she may be referring to.As stated previously, we have met all the provisions in the Agreement and therefore we are unable to grant a refund at this time. Thank you again for your assistance in this matter. Please feel free to call me directly if you have any questions or if there is anything else that I may do for you.

Revdex.com:
I have reviewed the response made by the business in reference to my complaint, complaint ID [redacted] and have determined that this does not resolve my dispute.
Please enter your reason(s) for rejecting the business response below.
My father and I, as stated in amount before, signed the contract and agreed only because of our representative's claim that we, should we not see any more use or have no need for the program which we no longer want, had the power to cancel and get a refund "at any time". Again, the phrase was uttered while discussing the terms of the contract, without ambiguity or confusion as to its meaning, where every one of us there understood "cancel and get a refund at any time" as being able to cancel and get a refund without restriction to time or circumstance. We believed our representative's word, which she assured was the true message of our contract compared to what was written on the paper, and both my father and I asked the representative at separate moments about the refund policy, to which she again stated that we could cancel and get a refund "at any time", thereby solidifying the claim of being able to cancel and get a refund with no restrictions or prerequisites to that power. With this knowledge we signed the paper, only agreeing on that point alone, as I now realize that I no longer need or am able to use this program for a second longer. As I have declared many times already, my family wishes not to be involved with College Admissions Assistance's services and seeks our refund from this deception.Not only was the claim by our representative proven to be wrong by information found online by others with my plight and the past replies by College Admissions Assistance, it is, without question, an unethical and illegal practice. First, concerning the ethics of the deceptive claim by the representative, it demonstrates that the company is willing to depart from standards in order to make a sales claim with what is no different from a confidence trick. This has been evident throughout time, mentioned in volume from my earlier responses, and there is no reason that I should use the service or even consider speaking of it to those I influence, having no confidence in the idea that the very mentioning of College Admissions Assistance would ever lead to anything but an instant negative remark. I was tricked, and my father was as well, into signing a document for something that we would realize we no longer need, due to the lie of our representative that was meant to bring (once) ignorant people into a costly dealing. With not even that as the end, I later discovered the reports of people from all over the United States through the Internet, a blessing of a tool unlike this unwelcome and unwanted service, that revealed every suspicion I had as fact and more. The company may not be "legally liable" for loss in some cases, but it is irrevocably, indisputably, unashamedly, and ultimately accountable for loss and even contributing to despair and financial difficulty, which is what I observe through my span. Accountability here is not merely the legal term for responsibility, but it is, much more profoundly, the moral conscience of an entity, something that cannot be overturned or fooled no matter how much one attempts to deceive themselves because it is truth. I wish for neither of us to pursue deception or any other downfall of morality, but my current situation and College Admissions Assistance's past and present deal very strongly with this destructive devotion.As a firm proof to all of this, one need not look any further than the Revdex.com complaints for this company should one also find this account, but I shall recount the recorded complaints, ordered by labeled date, of like need to my own difficulty in these times, in case of automatic deletion which may remove some reports from the site but not this writing:-2/7/2016 ("She then told me that I could cancel the program at any time, without any problem.")-12/12/2015 ("They said we could call and cancel at any time. Which is not true because they have a standard 3-day recession.")-11/7/2015 ("The fact that the representative lied about how we had the option of canceling at any time, we only had three days after the sign-up, shows how this program simply wants money.")-10/16/2015 ("And when they sighn you up they say you can check it up and cancle if your not satisfied but they dont tell you you have three days.")-6/29/2015 ("While, yes, my mother did sign the contract, she only signed it under the impression that she could cancel the service with College Admissions Assistance at any time, as the representative told us.")-3/18/2015 ("She stated that they have helped many students with the same issues and that if we were not satisfied with the program or his progress that we could CANCEL AT ANY TIME.")-2/5/2015 ("He said that during the program if anytime we are not satisfy that we can cancel.")-10/6/2014 ("The final thing the salesman told us before we accepted the contract was that we could cancel anytime by calling the number in the folder they had given us.")-9/5/2014* ("I was told that I could cancel contract at any time by the rep.")-9/5/2014* ("We were told that we could cancel the program any time we wanted to and were not shown the 3 day cancellation time period.")-3/22/2014 ("My mother even asked if it was actually a program because it all sounds to good to be true. they said it was and if me and my mother were not satisfied with the program we had 30 days.")-2/14/2014 ("My representative manipulated no.8 of my contract to make it sound like If I was displeased I could receive a refund.")-12/23/2013 ("Before we left, we were told we could cancel our contract at any time to find out that any time meant 3 days after signing the contract.")-12/12/2013 ("i was also told I could cancel the service prior to the transaction date... after leaving numerous messages I was able to get a call back and he informed me that my transaction date had already occurred and I was unable to cancel.")-11/1/2013 ("Their salesman told us we could cancel at any time.")-9/10/2013 ("Before we left the workshop, we were told we could cancel the contract at any time to find out any time meant 3 days after signing the contract.")-6/17/2013 ("I was told I could cancel at any time but now CAA will not honor it.")*Two such complaints listed on 9/5/2014 (September 5th, 2014) were filed that have relevance to the same topic.Every typographical and grammatical error has been preserved in this recounting, allowing for ease of searching the original writings through one's web browser's/file viewer's search tool. Such is the sum of what exists just on the Revdex.com website for this business in its complaints, with a total of seventeen whole complaints (not including my own) dealing with a lying representative and the use of deception in order to coerce these people into an extremely costly contract. Using the information from one complaint, dated 10/22/2013, that reveals 93 now-deleted complaints which could describe anything about the business, even the past accounts to College Admissions Assistance could have carried critical news to this prolific issue of morality, ethics, and confidence. The claims from all of these people, being independent individuals from across the country who all wrote complaints over a span of three years with unique accounts of their experiences, come together as an irrefutable proof against the reputation of College Admissions Assistance. These reports could not have come from coincidence, the complaints comprising 14.9 percent of all complaints still kept on the Revdex.com website which is a statistically significant value, and their independently risen nature states that the practice of deceit is relatively common among these circumstances, affecting people of all backgrounds.Now that the ethics and reputation have been dealt with, keeping in mind that the above includes only those reports of a lying representative on the Revdex.com website and no other website since I covered the others in my last writing, I should declare the law's matter in this issue. The contract my father and I signed is voidable due to the agreement's conception through deceit, which is an offense and known as factual misrepresentation. Because the representative, identified with the number "3123" on our contract, who presented to us the contract was aware of the contract's terms by her position as the salesperson and by the manner in which she pointed to each important term on the document, our representative would have known of the true terms by which a person agreeing to them was subject, and yet the contradictory claim that my father and I had the power to cancel and get a refund "at any time" was still declared numerous times and enforced by her. She would know that this claim was errant, being the salesperson representing her very company, but she would then rely on our trust on the oral agreement upon that term to bring us to signing the contract. This concludes that the action that brought this dispute and the many others I have listed above to such conflicts is not only unethical and foolish in business practice, but also illegal and morally reprehensible. Because of these things my family is eligible for a refund, as the terms of the contract had never been enforceable to begin with due to the agreement's formation as a result of the representative's fraud, and a more serious and widespread problem of using deceit to pick at the innocent families of America with lies and fear must be stopped.I have greater concern for my family from these analyses and profess concern for these defrauded people all over the Web as well, because their intentions were and likely still are good but have been tested by this threat. In a universal moral, practical, and respectful concern for all of these people and College Admissions Assistance itself do I seek my rightful refund, deserved by all of those preceding this particular case, and by that concern do I wish that the people of this company may be changed and built upon a good foundation of ethics and humanity. There is no malice in my intent, but these issues must be addressed after such a history, and I again wish all of the people of College Admissions Assistance, including the one who wrote the past replies and even the representatives who deceived us all, to receive a good nature for themselves, willing to truly help and build up others out of selfless concern, free of charge and not expecting return.An injustice must be stopped, however. I shall never compromise my position in what is right, but I shall seek the moral and ethical improvement of both of us.Sincerely,
[redacted]

[redacted]Thank you for forwarding Mr. [redacted] concerns to us and we are sorry he is upset withour organization. Mr. [redacted] purchased our services for his student the weekend ofMarch 19, 2016. He signed and initialed the Service Agreement acknowledging heunderstood the terms of the agreement...

as well as the Client Acknowledgements. He alsoindicated he understood the cancellation provisions of the agreement including the threebusiness day right of rescission period.During his call with our Financial Services department, our representative agreed to stopall of Mr. [redacted] payments going forward. That arrangement is still in effect so wewill not be drafting any more payments.Thank you again for your assistance in this matter. Please feel free to call me directly ifyou have any questions or if there is anything else that I may do for you.

Thank you for forwarding [redacted]’s additional concerns to us. We are sensitive to unforeseen financial issues which is why our representatives offered to alter [redacted]’s payment arrangements to help make the program easier on her budget. [redacted] refused this offer. When reviewing documentation for a special release from the contract, we must make decisions based on the documentation sent to us. In this case, [redacted] did not provide any documentation to support her claim that there was a change in her circumstances after she enrolled. Both the surgery documentation and the Disability adjustment letter were dated well before enrolling in our program. We are more than willing to consider her circumstances if she has documentation that reflects her claim that her circumstances changed AFTER attending the workshop and enrolling in our services. If she was under the assumption that she would be able to work and a doctor told her that was not the case, the doctor should be able to provide her with a letter reflecting this change in prognosis and the date in which it was communicated to [redacted]. Again, we are not able to honor [redacted]’s request without additional documentation. Thank you again for your assistance in this matter. Please feel free to call me directly if you have any questions or if there is anything else that I may do for you.

Thank you for forwarding Mr. [redacted] concerns to us and we are sorry he is upset with our organization. All the information we receive and use for our mailings is self-reported. We also do not ever state that attending our workshop is required, only that we offer assistance on the college...

planning and financial aid process.We have removed Mr. [redacted] address from our mailing list. If he happens to receive another letter from us in the future, he is welcome to either call us to remove the details or disregard the letter.Thank you again for your assistance in this matter. Please feel free to call me directly if you have any questions or if there is anything else that I may do for you.

Thank you for forwarding Ms[redacted] concerns to us and we are sorry she is upset withour organizationMs[redacted] was the minor child of our client [redacted]purchased our services for his students the weekend of January 21, He signed
andinitialed the Service Agreement acknowledging he understood the terms of the agreementas well as the Client AcknowledgementsHe also indicated he understood thecancellation provisions of the agreement, including the three business day Right ofRescission periodOur coaches were available to assist the family immediately, and the[redacted] family was welcome to call us to discuss all aspects of the services.We have met all the provisions in the Agreement and therefore we are unable to grant arefund at this timeThank you again for your assistance in this matterPlease feel free tocall me directly if you have any questions or if there is anything else that I may do foryou

Thank you for forwarding [redacted]’s additional concerns to us. At no point duringour workshop or private interview do we represent any cancellation policy other then thethree-business day right of rescission period outlined in the contract. We are unable toaccept cancellation requests past that point.Again, we are very sorry to hear about [redacted]’s financial hardship and we are stillwilling to work out an alternative payment arrangement to assist her. She is welcome tocall our Financial Services Department to discuss these options.Thank you again for your assistance in this matter. Please feel free to call me directly ifyou have any questions or if there is anything else that I may do for you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my dispute.
Please enter your reason(s) for rejecting the business response below.
Regards,
[redacted]In his letter, Mr. [redacted] states "if the representative did behave as Mrs [redacted] states, then we are incredibly sorry for the occurrence".  It appears to me that no steps have been taken to speak with the rep about this incident and that by stating "IF",  he doesn't believe that it occurred in the first place. ( Initially,  I left several mssgs with different reps to have a supervisor call me and no one did which is why I filed a complaint with the Revdex.com.)   It is apparent to me that this company stands behind their rude and uncaring reps,   I now understand why their reps are able to act this way on the phone, there is no repercussions for their behavior.  The apology they offered is not sincere,  I do not need any further response from this unprofessional  business.