College Admissions Assistance

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my dispute Please enter your reason(s) for rejecting the business response below I am going to get an attorney regarding this matter because I never used the product and I was lied to regardless of what was written in bold printThank you Regards, [redacted]

Thank you for forwarding Mr [redacted] concerns to us and we are sorry he is upset withour organizationMr [redacted] received an invitation letter to attend one of our weeklycollege planning workshopsWe’re sorry he does not like the wording used in the letter,but we have removed him from our mailing listHe should receive no furthercorrespondence from our company.Thank you again for your assistance in this matterPlease feel free to call me directly ifyou have any questions or if there is anything else that I may do for you / [redacted] Style Definitions */

Thank you for forwarding Ms [redacted] concerns to us and we are sorry she is upset with our organizationMs [redacted] is the minor child of our clients, [redacted] and [redacted] , who purchased our services for their student the weekend of January 3, They signed and initialed the Service Agreement acknowledging they understood the terms of the agreement as well as the Client AcknowledgementsThey also indicated they understood the cancellation provisions of the agreement, which were located directly above their signature in large, bold printRegarding Ms [redacted] claim that our services can be obtained elsewhere, for free, we must respectfully disagreeCAA’s service is proprietary and not offered anywhere elseWe have met all the provisions of our agreementAlthough we are not required to do so, we will cancel future payments and terminate services for the [redacted] familyThank you again for your assistance in this matterPlease feel free to call me directly if you have any questions or if there is anything else that I may do for you / [redacted] Style Definitions */

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] **

Thank you for forwarding [redacted] ’s concerns to us and we are sorry she is upset with our organization [redacted] purchased our services for her student the weekend of October 15, She signed and initialed the Service Agreement acknowledging she understood the terms of the agreement as well as the Client AcknowledgementsShe also indicated she understood the cancellation provisions of the agreement [redacted] spoke with a representative on November 2, She explained her financial situation and the representative stopped all further payments as a courtesyThis arrangement is still in affect and we will not be processing any further transactionsThank you again for your assistance in this matterPlease feel free to call me directly if you have any questions or if there is anything else that I may do for you

Revdex.com: I have reviewed the response made by the business in reference to my complaint, complaint ID [redacted] and have determined that this does not resolve my dispute Please enter your reason(s) for rejecting the business response below.I write with my parents' intentions in mind and put down in this medium; as my father is the parental figure who signed the contract (my mother was absent in the meeting), he too heard the claim made by our representative that we could cancel our contract and get a refund "at any time", explained in great detail already by the past two writingsHe does agree to the call for a full refund, realizing like I that we have been deceived into an extremely expensive contract for a service we never needed and do not want, fully supporting what I have already written as his will in the matterAs for my mother, she too agrees to getting a refund and has been aware of this dispute since before the first complaint was filedIt should not be thought that I would leave the two other individuals with responsibility in this dealing without knowledge of what I have set upon doingThrough all of the texts typed in the weeks of this single dispute, I have communicated with them on each sent message, and they confide in me to carry our shared, resolved goal to obtain what has been taken from us by misrepresentationRecounting their intention written by me in this, both of them seek a refund for our financial transaction that occurred by the effect of our representative's misrepresentation, already written to be both unethical and illegalI should not have to detail the reasons and evidence for that critical deed again, as my past writing included them in more than sufficient detail.By the constant phrase "indicating that we understood the terms and conditions of our contract", the two of us believed our representative who stated that her claim of being able to cancel and get a refund was the true thing by which we would follow, and we placed trust in her, as she stated it more than any other claim on our contractThe terms to which we agreed were the verbally made, adamantly spoken statements by this representative who was asked by my father and me about the conditions for a refund, which, again, she stated to be unconditional: that is, we could get cancel our contract and get a refund at any time, for any reason, should we see no more use of the service, are dissatisfied, or for any reason, as definedWe agreed only because of that claim because the representative who presented us the contract document told us that the clause for cancelling and getting a refund on the paper was not the true one, that her claim of the power to cancel and receive our due refund was the true condition to the agreement.Only because of that did we ever choose to sign that document and pay such a great amount of money, an amount that can be used for many other things of much greater value, and now all of us, referring to my parents and me, know that we have been defrauded with this deceptive intention and deedIt is true that my father and I heard the same message spoken by this person, still able to recall the event at this exact timeBoth of us understood it as the person had spoken it, where the claim for cancelling and refunding was made multiple times, stated with confidence and assurance in her voice, and when asked about the refund condition, done more than once in the meeting, she did verify her statement that we had that particular power each time.Addressed another time here, I have already declared, in enough quantity to know that this is one of my primary reasons for providing my dispute, that my entire family does not want College Admissions Assistance's service for a moment longer and seeks a refund, and I merely happen to be the author to these materialsThe naming for my cause as "family" includes my parents as well.From all of these continued disputes I provide my unambiguous assurance that we still seek our refundTo complete this, I make a guarantee that my father exists presently beside me as I compose this text and has provided his personal assurance that all of the above material is certain and trueThere is no confusion or question as to the uncertainty of my parents' will for this dispute with this news.Sincerely, [redacted] **

Consumer SpecialistRevdex.com at Fort WorthDear Ms***,Thank you for forwarding Ms [redacted] concerns to us and we are sorry she is upsetwith our organizationMs** ***purchased our services for her student the weekendof October 25, She signed and initialed the Service Agreement acknowledging sheunderstood the terms of the agreement as well as the Client AcknowledgementsShe alsoindicated she understood the cancellation provisions of the agreement, including the threebusiness day Right of Rescission period.Upon enrolling in our services, Ms [redacted] was given several payment optionsInsteadof paying for the services up front, she opted to utilize our in-house financing optionAsdiscussed in Ms [redacted] Retail Installment Contract, this payment plan caused her toincur finance charges which slightly increased the overall cost of the serviceMs[redacted] is welcome to seek alternative financing, or she may pay off her account for adiscount of the remaining finance charges.Regarding Ms [redacted] claim that our services are available from the school for free,we must respectfully disagreeOur service is proprietary and is not offered anywhereelse.We have met all the provisions in the Agreement and therefore we are unable to grant acancellation and refund at this timeAll services are available and we encourage the [redacted] family to utilize the services they purchased.Thank you again for your assistance in this matterPlease feel free to call me directly ifyou have any questions or if there is anything else that I may do for you / [redacted] Style Definitions */

Complaint: [redacted] I am rejecting this response because: The agent that signed us up confirmed multiple times that we were able to cancel at anytime just wouldn't get a full refundMy financial situation due to the storm does not allow me to pay anything extra without causing a strain/hardship on my family at this timePlease cancel the account and refund the money or cancel the account and we go our separate way Regards, [redacted]

Thank you for forwarding [redacted] ’s additional concerns to usAs stated in our previousletter, we notified [redacted] of the three-business day right of rescission period as evidenced byher signature immediately below this sectionWe completely disagree with [redacted] ’s claimregarding “illegal techniques.” College Admissions Assistance has never engaged in any illegalactivity and we have honored our contract fully.We’re saddened to hear how displeased [redacted] is with our company, but, as statedpreviously, we have met all the provisions in the Agreement and are unable to grant acancellation at this timeAgain, all services are available to the [redacted] familyThank you againfor your assistance in this matterPlease feel free to call me directly if you have any questions orif there is anything else that I may do for you

Thank you for forwarding Ms [redacted] concerns to us and we are sorry she is upset with our organizationMs [redacted] purchased our services for her student the weekend of July 25, She signed and initialed the Service Agreement acknowledging she understood the terms of the agreement as well as the Client AcknowledgementsShe also indicated she understood the cancellation provisions of the agreement, which are located directly above her signature on the front of the document, in large, bold printAs is indicated by Ms [redacted] initials in the Family Acknowledgements section of the Service Agreement, she acknowledged “CAA has already incurred many of the costs necessary to initiate and provide these services failure to utilize any or all of items does not entitle the Client to receive a refund.” We have met all the provisions of our agreementAlthough we are not required to do so, we will cancel future payments and terminate services for the [redacted] family, but we are unable to honor their refund requestThank you again for your assistance in this matterPlease feel free to call me directly if you have any questions or if there is anything else that I may do for you / [redacted] Style Definitions */

Thank you for forwarding Ms [redacted] concerns to us and we are sorry she is upset with our organizationMs [redacted] purchased our services for her student the weekend of January 16, She signed and initialed the Service Agreement acknowledging she understood the terms of the agreement as well as the Client AcknowledgementsShe also indicated she understood the cancellation provisions of the agreementAs is indicated by Ms [redacted] initials in the Family Acknowledgements section of the Service Agreement, she acknowledged “CAA has already incurred many of the costs necessary to initiate and provide these services failure to utilize any or all of items does not entitle the Client to receive a refund.” We have met all the provisions of our agreementAlthough we are not required to do so, we will cancel future payments and terminate services for the [redacted] family, but we are unable to grant their refund requestThank you again for your assistance in this matterPlease feel free to call me directly if you have any questions or if there is anything else that I may do for you [redacted] / [redacted] Style Definitions */

[redacted] Thank you for forwarding [redacted] ***'s complaint for me to review Attached is the response to Complaint ID [redacted] Please feel free to call me directly if you have any questions or if there is anything else I may do for you Respectfully, *** [redacted] ***

Thank you for forwarding [redacted] ’s concerns to us and we are sorry she is upset with ourorganization. [redacted] purchased our services for her student the weekend of January 27,2018. She signed and initialed the Service Agreement acknowledging she understood the termsof the agreement as well as... the Client Acknowledgements. She also indicated she understood thecancellation provisions of the agreement including the three-business day right of rescissionperiod located directly above her signature, in large, bold print. At no point have we representedany other policy regarding cancellation.After reviewing the account, it appears that the technical difficulty that had to be forwarded to ourtech team was in connection to the Career Assessment posting incorrectly. While speaking to acoach, [redacted] mentioned her concern that this technical issue would hinder them movingforward. The coach reassured her that the Career Assessment was optional, that she still hadcomplete access to the rest of the services, and that it would, in no way, keep them frombenefitting from the program. Unfortunately, based on our review, it does not appear that thefamily chose to utilize these additional services or communicate with our coaching team asrequested.We have met all the provisions in the Agreement and therefore we are unable to grant acancellation at this time. All services are available and we encourage the [redacted] family to utilizethe services they purchased. Thank you again for your assistance in this matter. Please feel freeto call me directly if you have any questions or if there is anything else that I may do for you.

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my dispute The three day return period was a too short of a time to determine the program was what we hoped, if we received the information package a week later Regards, [redacted]

Thank you for forwarding Ms [redacted] concerns to us and we are sorry she is upset withour organizationMs [redacted] is the minor child of our client [redacted] whopurchased our services for her student the weekend of February 14, Ms [redacted] signed and initialed the Service Agreement acknowledging she understood the terms ofthe agreement as well as the Client AcknowledgementsShe also indicated sheunderstood the cancellation provisions of the agreement.Ms [redacted] has opted to seek resolution to her concerns through an Agency outside of theRevdex.comWe have resolved the situation through this Agency.Thank you again for your assistance in this matterPlease feel free to call me directly ifyou have any questions or if there is anything else that I may do for you / [redacted] Style Definitions */

Thank you for forwarding [redacted] ’s concerns to us and we are sorry she is upset with ourorganization [redacted] purchased our services for her student the weekend of April29, She signed and initialed the Service Agreement acknowledging she understoodthe terms of the agreement as well as the Client AcknowledgementsShe also indicatedshe understood the cancellation provisions of the agreement.A review of the account shows that all services were made fully available to the [redacted] familyUnfortunately, [redacted] ’s student only called us twiceEach time we offeredfeedback and encouraged her to call back in after the next steps had been completed, butwe received no follow upOn July 19, 2017, we reached out the family in an attempt todiscuss Financial Aid and the family’s award letterThe family didn’t answer and didn’treturn our voicemail.We have met all the provisions in the Agreement and therefore we are unable to grant arefund at this timeAll services are available and we encourage the [redacted] family toutilize the services they purchased.Thank you again for your assistance in this matterPlease feel free to call me directly ifyou have any questions or if there is anything else that I may do for you

Thank you for forwarding Ms [redacted] concerns to us and we are sorry she is upset with our organizationMs [redacted] purchased our services for her student the weekend of October 1, She signed and initialed the Service Agreement acknowledging she understood the terms of the agreement as well as the Client AcknowledgementsShe also indicated she understood the cancellation provisions of the agreement including the three business day right of rescission period located directly above her signature.Regarding her claim that we have offered no guidance to her daughter, we must respectfully disagreeOn October 6, 2016, five days after enrolling in the program, we had a lengthy discussion with Ms***’s daughter about her undocumented status and the financial aid opportunities she may have, Test Preparation and how to use our prep tools, and her grades and some strategies for maintaining/improving themWe also instructed her to complete the Discovery Questionnaire and call us back so we could move on to the next set of topicsOn October 21, 2016, we posted her starting list of colleges and sent her an email reminding her to contact us so we could push forwardIn total, we sent eleven emails to the family, over a course of month, reminding them to contact us, going over the next steps, and reminding them that we were available if they had any questions or concernsUnfortunately, we never received any additional correspondence from the family regarding these steps.We have met all the provisions in the Agreement and therefore we are unable to grant a refund at this timeAll services are available and we encourage the [redacted] family to utilize the services they purchased.Thank you again for your assistance in this matterPlease feel free to call me directly if you have any questions or if there is anything else that I may do for you

Thank you for forwarding Ms***’s additional concerns to usAs stated in ourprevious response, all services were made fully available, but Ms [redacted] and her familydid not complete the necessary initial questionnairesWhile coaching was still availablefor her, this did severely limit the assistance we could provide.As is indicated by Ms***’s initials in the Client Acknowledgements section of theService Agreement, she acknowledged “CAA has already incurred many of the costsnecessary to initiate and provide these services failure to utilize any or all ofitems does not entitle the Client to receive a refund.” We have met all the provisions ofour agreementAs stated previously, the representative stopped Ms***’s payments ascourtesy, even though we were not required to do soWe are unable to honor her refundrequestThank you again for your assistance in this matterPlease feel free to call medirectly if you have any questions or if there is anything else that I may do for you

Thank you for forwarding Ms [redacted] additional concerns to usWe are sorry about the confusion regarding her April 8th paymentWe have refunded that payment and ensured that no further payments will be withdrawnThank you again for your assistance in this matterPlease feel free to call me directly if you have any questions or if there is anything else that I may do for you / [redacted] Style Definitions */

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me However, I have not received any email nor phone call by LLCI am very happy that LLC has agreed to give me a full refund; but, who do I contact in regards to receiving my refund? I am awaiting a call from LLC my mother's name is [redacted] and her phone number is [redacted] Please call her because she is was the one that purchased LLC's services Regards, [redacted]