College Admissions Assistance

[redacted]
[redacted]REFERENCE: Revdex.com email received on July 9, 2015Dear Ms[redacted]Thank you for forwarding Ms[redacted] concerns to us and we are sorry sheis upset with our organizationMs[redacted] purchased our services for herstudent the weekend of October 26, She signed and initialed the ServiceAgreement acknowledging she understood the terms of the agreement as well as theClient AcknowledgementsShe also indicated she understood the cancellation provisionsof the agreement.Regarding Ms[redacted] claims that we plan to never stop taking moneyfrom her and that we deduct payments at irregular intervals, we must respectfullydisagreeMsW[redacted] agreed to make thirteen monthly payments of $175.Since enrolling, we have attempted to process payments once per monthUnfortunately,her payments have regularly been declined, though we have attempted to work with herby both delaying and reducing the amount of her monthly payments.As is indicated by MsW[redacted]'s initials in the Family Acknowledgementssection of the Service Agreement, she acknowledged "CAA has already incurred many ofthe costs necessary to initiate and provide these services
failure to utilize any or all ofitems
does not entitle the Client to receive a refund." We have met all the provisions ofour agreementAlthough we are not required to do so, we will cancel future paymentsand terminate services for the family, but we are unable to honor her refund request.Thank you again for your assistance in this matterPlease feel free to call me directly ifyou have any questions or if there is anything else that I may do for you

Thank you for forwarding Ms[redacted]'s concerns to us and we are sorry she is upset with our organizationMs[redacted] was the minor child of our clients, [redacted] and [redacted], who purchased our services for their student the weekend of June 29, They signed and
initialed the Service Agreement acknowledging they understood the terms of the agreement as well as the Client AcknowledgementsThey also indicated they understood the cancellation provisions of the agreement, including the three day right of rescission period which is located on the front of the agreement, directly above their signature, in large bold print. According to our phone records, Ms[redacted] reached out to us to request cancellation on January 6, 2014, over six months after enrolling in the programAfter reiterating the cancellation policy, Ms[redacted] indicated that she understood the terms and ended the call. As is indicated by the client's initials in the Family Acknowledgements section of the Service Agreement, they acknowledged "CAA has already incurred many of the costs necessary to initiate and provide these services
failure to utilize any or all of items
does not entitle the Client to receive a refund." We have met all the provisions of our agreement and are unable to honor their request for a refund. Thank you again for your assistance in this matterPlease feel free to call me directly if you have any questions or if there is anything else that I may do for you.

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[redacted]Thank you for forwarding [redacted] concerns to us and we are sorry she is upset with our organizationMs[redacted] purchased our services for her student the weekend of April 25, She signed and initialed the Service Agreement acknowledging she understood the terms of the agreement as well as the Client AcknowledgementsShe also indicated she understood the cancellation provisions of the agreement.Regarding Ms[redacted]'s claim that we have duplicated College Board's tools, we must respectfully disagreeWhile we may cover some of the same topics, both our software and our processes are proprietaryWe encourage Ms[redacted] to reach out to our coaching team to go over the benefits our service provides.Additionally, Ms[redacted] claims that our service is online only and that our clients are expected to "do-it-themselves." It's clear there has been a misunderstandingAfter completing the initial Questionnaire, our coaching team will send out regular emails advising our families of the next steps in the program and encouraging them to contact our coaches for additional assistanceOn April 29th, 2015, our coaching team sent you an email letting you and your child know that the Questionnaire had been reviewed and encouraging you to contact us for your first Connection PointSince enrolling, we have sent over emails to your family requesting contactUnfortunately, we never received a response.We have met all the provisions in the Agreement and therefore we are unable to grant a refund at this timeAll services are available and we encourage the [redacted] family to utilize the services they purchased.Thank you again for your assistance in this matterPlease feel free to call me directly if you have any questions or if there is anything else that I may do for you

Thank you for forwarding [redacted] concerns to us and we are sorry he is upsetwith our organizationMr[redacted] was the minor child of our client, [redacted], whopurchased our services for his student the weekend of December 10, He signedand initialed the
Service Agreement acknowledging he understood the terms of theagreement as well as the Client AcknowledgementsHe also indicated he understood thecancellation provisions of the agreement.Mr[redacted] reached out to us in November and in January to request that westop services because he didn't want to use them anymoreWe explained that we arededicated to making the services available and that we must honor the terms of thecontractHe seemed to understand.We have met all the provisions in the Agreement and therefore we are unable to grant arefund at this timeThank you again for your assistance in this matterPlease feel free tocall me directly if you have any questions or if there is anything else that I may do foryou

Consumer SpecialistRevdex.com at Fort WorthDear Ms[redacted],Thank you for forwarding Ms[redacted] concerns to us and we are sorry she is upsetwith our organizationMs** [redacted]purchased our services for her student the weekendof October 25, She
signed and initialed the Service Agreement acknowledging sheunderstood the terms of the agreement as well as the Client AcknowledgementsShe alsoindicated she understood the cancellation provisions of the agreement, including the threebusiness day Right of Rescission period.Upon enrolling in our services, Ms[redacted] was given several payment optionsInsteadof paying for the services up front, she opted to utilize our in-house financing optionAsdiscussed in Ms[redacted] Retail Installment Contract, this payment plan caused her toincur finance charges which slightly increased the overall cost of the serviceMs.[redacted] is welcome to seek alternative financing, or she may pay off her account for adiscount of the remaining finance charges.Regarding Ms[redacted] claim that our services are available from the school for free,we must respectfully disagreeOur service is proprietary and is not offered anywhereelse.We have met all the provisions in the Agreement and therefore we are unable to grant acancellation and refund at this timeAll services are available and we encourage the[redacted] family to utilize the services they purchased.Thank you again for your assistance in this matterPlease feel free to call me directly ifyou have any questions or if there is anything else that I may do for you

Revdex.com:
I have reviewed the response made by College Admissions Assistance in reference to my complaint, complaint ID [redacted] and have determined that the business' response does not resolve my dispute.
Please enter your reason(s) for rejecting the business response below.Concerning the response made by [redacted] of College Admissions Assistance, I seek the original refund and reject the letter's propositions. I heard with unquestionable accuracy the claim made by our representative, numbered "3123" on our contract", was that we had the power to cancel and get a refund "at any time". There is no ambiguity in that claim, as she had spoken no more and no less details about that clause while pointing directly at its position on our contract, suggesting that our written description on the paper was different than what was agreed upon orally, and suggesting that her claim of "at any time" means at any point in time which is decided by the will of the person as the phrase would always be understood. There cannot be a claim made against my memory since I had my father accompany me and hear that identical message of canceling and getting a refund at any time, and he recalls the same memory that I do. Regarding my own memory and the testament to its preservation throughout the times, it should be a folly to doubt it should one know my personal strengths for that, having taught myself to be able to read Greek, Cyrillic, Hebrew, and Hiragana/Katakana/Kanji scripts in a short time along with constructing written records for my fellow schoolmates and, relating to this dispute, taking care to remember the exact words of every presentation and critical exchange of words in case the other party should fail me in their chronicling. The both of us, referring to my father and me, agreed to the contract only because of that claim made by our representative, numbered "3123" on our contract, because we thought the oral claim would supersede the written one by way of the validity of human intention.The contract we had signed had one particular peculiarity, noted by me in my complaint letter, that the entire document was actually two sheets of double-sided carbon paper having text handwritten on their reverse sides beforehand. Since the purpose of carbon paper is to create two or more copies of a document without the need of writing an entire body of text more than once, and since carbon paper is never used with double-sided printed text because of the impracticality of turning two sheets of paper over while preserving their position relative to the reader, it would be strange and suspicious that these characteristics were so. The backside of the contract paper had our cancellation terms, which my father and I were never shown, and it had a handwritten date indicating the date of transaction in black pen: 8/22/15 (August 22nd, 2015). Now, it is important to note that the time at which my father and I arrived at the workshop and signed the contract was on the next day, August 23rd, 2015, and that we were never shown any other physical part of our contract, which indicates that the date was written before our meeting or even our meeting's day, and it suggests that the backside parts of contracts by College Admissions Assistance would not have to be revealed by turning them over and writing on them. The dates on the back were both individually handwritten with black pen, unlike the front side of our contract which was written exclusively in pencil and copied on the corresponding front side of the carbon paper, and this fact of the matter may be known by the August 22nd dates' different positions relative to their underscored lines and the two dates' structures: the yellow sheet of paper, which is the front-most sheet of paper and the one upon which we wrote our requested information, has a date that is positioned to the left of the line with a number eight that has an opening on the upper-right of the symbol, a pair of the number two written in a similar fashion to two unconnected, cursive lowercase letter V's, and a number five with a highly expressed (elongated) upper stroke with near complete omission of the center vertical line normally present between the top horizontal line and the curved lower part of the symbol, appearing like the letter "S". A distance of approximately 4.5 millimeters was measured for the distance from the left end of the underscored line to the leftmost end of the number eight, not accounting for the thickness of a pen stroke and considering that the date was written in the American style of month/day/year.For the date written on the pink sheet of carbon paper, which is the second sheet of paper for the contract that received the imprint from the printed pencil writing, the date was written much more aligned to the right of the underscored line compared to the one written on the back of the yellow sheet and has a number eight that has a definitively closed upper-right corner, a pair of the number two with similar unconnected, cursive lowercase letter V's structure to the one on the yellow sheet with the symbol on the left-hand (5.1 mm) noticeably taller than the right-hand symbol (3.1 mm), opposite of what is on the yellow sheet going from left to right (4.0 mm to 4.5 mm), and a number five that has a less profound horizontal stroke on the top, a distinct connecting vertical line between the horizontal bar and the curved lower part, and parts that are in contact with the adjacent number one, a distinction not seen in the yellow sheet of paper. A distance of approximately 17.0 millimeters was measured for the distance from the left end of the underscored line to the leftmost end of the number eight, again not accounting for the thickness of a pen stroke and considering that the date was written in the American style of month/day/year, corresponding to the erroneous date of August 22nd, 2015 for our date of transaction when, in fact, the day the contract was presented to us and later signed was on the next day. Also, the handwritten dates have different positions of indentation that can be seen on the front sides of each sheet, corresponding to the distances measured for each independently written date from a common point and showing another fact against the practicality of double-sided sheets of carbon paper. This is a suspicious practice and evidence of a kind of avoiding responsibility in the face-to-face dealings with a person so that a critical division of the contract would remain a mystery to us, relying on our compliance with the use of two sides of a carbon sheet of paper, already noted to be an unusual practice for the reasons stated above, and having a most critical section filled in the space in our stead. Why would it be that one of the most important information about a financial transaction would be written as a completely wrong date, written down as the earlier of two dates for a possible transaction and perhaps intending to effectively mass-produce those documents to grab as many customers as possible, and why would it be necessary to write down a date of transaction outside of the awareness of the signing party? And also, why would one use double-sided carbon paper in the first place? The preexisting. pen-written dates could not have come from my father or anyone else but an entity writing beforehand, as our handwriting styles differ too much from the writing seen on the backs of those sheets of paper with the evidence needed to prove it on the front of that yellow sheet. My father even used hyphens in order to separate the digits for the month, day, and year, and I myself wrote in the most distinct and legible print as I could at that time, meaning that all text and symbols would have been perpendicular to their respective underscored lines and that distinctive features of each symbol, such as the vertical line in the number five or sometimes omitted tittles (dots on top of the lowercase letters "i" and "j"), would be preserved so that even a learner of Latin script and an inexperienced child in Arabic numerals would be able to read my writing.Following that analysis on our handwriting, the writer of the response to my complaint, [redacted] who is Director of Accounting of College Admissions Assistance, LLC, suggested that I may have contested the eighth subsection of the Client Acknowledgements in a refund, which is not the basis of this claim, or else there would not have been a complaint authored from the beginning of this dispute. Fraud has been committed in this age by our representative, who, as I have noted in my complaint to have said that we could cancel and get a refund "at any time", in order to bring my father and me into an extremely expensive contract for a service I cannot even use from a point in time that was long ago, and now that we have discovered that I have been lied to for our customer-to-business dealing. The trust from my entire family, who cannot even find the time to let me drive for more than two hours total on the weekends and yet allowed me to participate in the hours-long CAA workshop only to find that we were defrauded, has been considered more cautious than trusting regarding this company since the day of this discovery. A new business and already present duties with the family have left my father busy for much time everyday, and my mother has no "weekend" to speak of when regarding a day entirely without work, save for three national holidays scattered throughout the year, and she works for ten to twelve hours a day. It is an inevitable conclusion that I cannot use the phone call-dependent Connection Points provided by College Admissions Assistance at all or any related service like that, as the coaching office is open only on weekdays when there is school, and, even in the summer when there is a break from schooling, my parents would have even less time to provide their necessary counsel on my future, as they would have knowledge of their own circumstances far better than an individual who we would never confront in person. Without many vital instructions coming from my parents and including the duties I must perform on my own dealings with every part of my life, it is impossible for me to continue in this program. We do not wish to participate in this unwelcome addition to my schedule from the difficulties it has brought us and the origin in fraud that we detest.The claim of being defrauded is not unique to my case at all; multiple others in the sources I have listed, including the Revdex.com, Yelp!, and Ripoff Report, have mentioned that their representatives had lied to them about their terms of cancellation. One such case here on the Revdex.com, dated 6/29/2015, is another case of the user of the service who made it known that their representative claimed that they could cancel the contract and get a refund "at any time". Their intention with the program was to test its compatibility with their schedule as a student which was later shown to not be able to fit in with their time, much like my case, and later they discovered that the cancellation terms had been hidden from them and displaced with the claim from their representative that they could cancel and get a refund if they no longer wanted or needed College Admissions Assistance's services. Another case on the Revdex.com website, dated 3/18/2015, makes record of another representative using deceit to bring the customer into signing the contract and claiming that they could cancel at any time if they "were not satisfied with the program or his (the child of the writer) progress". On the community-recommending site Yelp!, multiple people, including [redacted]. on 5/29/2015, [redacted]. on 7/24/2015, and [redacted]. on 3/24/2016 have stated that they have experienced the problem of a representative lying to them about the cancellation terms, all of them noting that any time beyond the three days indicated on the contract was mentioned for the time given to cancel and get a refund. [redacted]. also discovered that the contract document used double-sided carbon paper and had the hidden cancellation terms. From these independent reports it is known that my problem is not unique to me, and a proliferation of deceit has traveled about through these nationwide places of contact.From all of this is the text by me representing my family in our well-being and future. As a colloquial expression would state, my parents want the best for me, and now we have experienced this financial danger as a testament to the hostilities of this country for our eagerness for care.Sincerely,
[redacted]

Thank you for forwarding [redacted]’s concerns to us and we are sorry she is upset with our organization. [redacted] purchased our services for her student the weekend of August 12, 2017.  She signed and initialed the Service Agreement acknowledging she understood the terms of the agreement...

as well as the Client Acknowledgements. She also indicated she understood the cancellation provisions of the agreement.  At no point during our workshop or private interview do we guarantee financial aid or college admissions.  Furthermore, we provide all our clients with a three business day right of rescission period so that they can cancel the contract after they go home and think about the commitment they’ve made.  We have met all the provisions in the Agreement and, although not required to do so, have stopped all future payments and have inactivated their account.  Thank you again for your assistance in this matter.  Please feel free to call me directly if you have any questions or if there is anything else that I may do for you.  Sincerely,   [redacted]

Thank you for forwarding [redacted]’s concerns to us and we are sorry she is upset withour organization. [redacted] purchased our services for her student the weekend ofOctober 7, 2017. She signed and initialed the Service Agreement acknowledging sheunderstood the terms of the agreement as well as...

the Client Acknowledgements. She alsoindicated she understood the cancellation provisions of the agreement, including the threeday right of rescission period.[redacted] reached out to our Financial Services Department and requested cancellationon October 31, 2017, 24 days after enrolling in the program. Furthermore, [redacted]gave us written authorization to process payments on her card and signed a receiptshowing the dollar amount expected to be charged to her card.We have met all the provisions in the Agreement and therefore we are unable to grant arefund at this time. All services are available and we encourage the [redacted] family toutilize the services they purchased.Thank you again for your assistance in this matter. Please feel free to call me directly ifyou have any questions or if there is anything else that I may do for you.

Thank you for forwarding Ms[redacted]'s concerns to us and we are sorry she is upset withour organizationMs[redacted] purchased our services for her student the weekend ofFebruary 27, She signed and initialed the Service Agreement acknowledging sheunderstood the terms of the
agreement as well as the Client AcknowledgementsShe alsoindicated she understood the cancellation provisions of the agreement.During her call with our Financial Services representative, she claimed that we had notoffered any helpThe representative explained that the services were available and thatwe were still waiting on them to complete a few of the necessary initial questionnaires sowe could provide the next level of serviceMs[redacted] insisted on cancellation, so ourrepresentative opted to stop her payments as a courtesy.We have met all the provisions in the Agreement and are unable to honor her refundrequestThank you again for your assistance in this matterPlease feel free to call medirectly if you have any questions or if there is anything else that I may do for you

Thank you for forwarding Ms. [redacted] additional concerns to us. Although we disagree with her claim that she was lied to, and we are not required to do so, we have opted to honor Ms. [redacted] refund request. Her refund has been issued today, May 4th, 2016. Thank you again for your assistance in this matter. Please feel free to call me directly if you have any questions or if there is anything else that I may do for you.

Thank you for forwarding Ms. [redacted] concerns to us and we are sorry she is upset withour organization. Ms. [redacted] has submitted her claim to an outside agency. We arecurrently working to resolve her claim through this agency.Thank you again for your assistance in this matter. Please feel free to...

call me directly ifyou have any questions or if there is anything else that I may do for you

Thank you for forwarding Ms. [redacted]’s additional concerns to us. As stated in ourprevious response, all services were made fully available, but Ms. [redacted] and her familydid not complete the necessary initial questionnaires. While coaching was still availablefor her, this did severely limit the assistance we could provide.As is indicated by Ms. [redacted]’s initials in the Client Acknowledgements section of theService Agreement, she acknowledged “CAA has already incurred many of the costsnecessary to initiate and provide these services…failure to utilize any or all ofitems…does not entitle the Client to receive a refund.” We have met all the provisions ofour agreement. As stated previously, the representative stopped Ms. [redacted]’s payments ascourtesy, even though we were not required to do so. We are unable to honor her refundrequest. Thank you again for your assistance in this matter. Please feel free to call medirectly if you have any questions or if there is anything else that I may do for you.

Thank you for forwarding Ms. [redacted] concerns to us and we are sorry she is upsetwith our organization. Ms. [redacted] purchased our services for her student the weekendof February 7, 2015. She signed and initialed the Service Agreement acknowledging sheunderstood the terms of the agreement as well...

as the Client Acknowledgements. She alsoindicated she understood the cancellation provisions of the agreement.Regarding Ms. [redacted] claim that she rarely receives emails from us, this is due, inlarge part, to her daughter’s age. Ms. [redacted] student will graduate in two years. Asshe approaches graduation, there will be more steps for the student to accomplish and thefamily will see a drastic increase in our email correspondence. Currently, we are stillwaiting on the family to contact the coaches for the first Connection Point call. Weencourage them to reach out to our coaching team at their earliest convenience.We are very sorry to hear about Ms. [redacted] financial issues and we remain dedicatedto working out a payment arrangement to assist Ms. [redacted]. Although we have offeredto delay her payments, we are also willing to reduce her payments to a more manageableamount. Ms. [redacted] is welcome to contact us to request a payment reduction.Thank you again for your assistance in this matter. Please feel free to call

Ms. [redacted]Thank you for forwarding Ms[redacted] concerns to us and we are sorry she is upset with our organization. At no point in our letter do we demand participation. We encourage families to attend the workshop, but we make it clear the workshop is not mandatory. We’re sorry if Ms....

[redacted] received the wrong impression. We are willing and able to remove Ms. [redacted] and her family from our mailing list if she simply provides us with the Reservation number located on the letter she received. She can also contact our Reservations department to remove her information. Thank you again for your assistance in this matter. Please feel free to call me directly if you have any questions or if there is anything else that I may do for you.    Director of Accounting College Admissions Assistance, LLC

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. 
However, I have not received any email nor phone call by LLC. I am very happy that LLC has agreed to give me a full refund; but, who do I contact in regards to receiving my refund? I am awaiting a call from LLC my mother's name is [redacted] and her phone number is [redacted]. Please call her because she is was the one that purchased LLC's services. 
Regards,
[redacted]

Thank you for forwarding Ms[redacted] concerns to us and we are sorry she is upset with our organizationMs[redacted] is the minor child of our clients, [redacted] and [redacted], who purchased our services for their student the weekend of January 3,
They signed and initialed the Service Agreement acknowledging they understood the terms of the agreement as well as the Client AcknowledgementsThey also indicated they understood the cancellation provisions of the agreement, which were located directly above their signature in large, bold print. Regarding Ms[redacted] claim that our services can be obtained elsewhere, for free, we must respectfully disagreeCAA's service is proprietary and not offered anywhere else. We have met all the provisions of our agreementAlthough we are not required to do so, we will cancel future payments and terminate services for the [redacted] family. Thank you again for your assistance in this matterPlease feel free to call me directly if you have any questions or if there is anything else that I may do for you.

Revdex.com:
I have reviewed the response made by the business in reference to my complaint, complaint ID [redacted] and have determined that this does not resolve my dispute.
Please enter your reason(s) for rejecting the business response below.I write with my parents' intentions in mind and put down in this medium; as my father is the parental figure who signed the contract (my mother was absent in the meeting), he too heard the claim made by our representative that we could cancel our contract and get a refund "at any time", explained in great detail already by the past two writings. He does agree to the call for a full refund, realizing like I that we have been deceived into an extremely expensive contract for a service we never needed and do not want, fully supporting what I have already written as his will in the matter. As for my mother, she too agrees to getting a refund and has been aware of this dispute since before the first complaint was filed. It should not be thought that I would leave the two other individuals with responsibility in this dealing without knowledge of what I have set upon doing. Through all of the texts typed in the weeks of this single dispute, I have communicated with them on each sent message, and they confide in me to carry our shared, resolved goal to obtain what has been taken from us by misrepresentation. Recounting their intention written by me in this, both of them seek a refund for our financial transaction that occurred by the effect of our representative's misrepresentation, already written to be both unethical and illegal. I should not have to detail the reasons and evidence for that critical deed again, as my past writing included them in more than sufficient detail.By the constant phrase "indicating that we understood the terms and conditions of our contract", the two of us believed our representative who stated that her claim of being able to cancel and get a refund was the true thing by which we would follow, and we placed trust in her, as she stated it more than any other claim on our contract. The terms to which we agreed were the verbally made, adamantly spoken statements by this representative who was asked by my father and me about the conditions for a refund, which, again, she stated to be unconditional: that is, we could get cancel our contract and get a refund at any time, for any reason, should we see no more use of the service, are dissatisfied, or for any reason, as defined. We agreed only because of that claim because the representative who presented us the contract document told us that the clause for cancelling and getting a refund on the paper was not the true one, that her claim of the power to cancel and receive our due refund was the true condition to the agreement.Only because of that did we ever choose to sign that document and pay such a great amount of money, an amount that can be used for many other things of much greater value, and now all of us, referring to my parents and me, know that we have been defrauded with this deceptive intention and deed. It is true that my father and I heard the same message spoken by this person, still able to recall the event at this exact time. Both of us understood it as the person had spoken it, where the claim for cancelling and refunding was made multiple times, stated with confidence and assurance in her voice, and when asked about the refund condition, done more than once in the meeting, she did verify her statement that we had that particular power each time.Addressed another time here, I have already declared, in enough quantity to know that this is one of my primary reasons for providing my dispute, that my entire family does not want College Admissions Assistance's service for a moment longer and seeks a refund, and I merely happen to be the author to these materials. The naming for my cause as "family" includes my parents as well.From all of these continued disputes I provide my unambiguous assurance that we still seek our refund. To complete this, I make a guarantee that my father exists presently beside me as I compose this text and has provided his personal assurance that all of the above material is certain and true. There is no confusion or question as to the uncertainty of my parents' will for this dispute with this news.Sincerely,
[redacted]

Thank you for forwarding Ms[redacted] concerns to us and we are sorry she is upset with our organizationMs[redacted] purchased our services for her student the weekend of July 25, She signed and initialed the Service Agreement acknowledging she
understood the terms of the agreement as well as the Client AcknowledgementsShe also indicated she understood the cancellation provisions of the agreement, which are located directly above her signature on the front of the document, in large, bold print. As is indicated by Ms[redacted] initials in the Family Acknowledgements section of the Service Agreement, she acknowledged "CAA has already incurred many of the costs necessary to initiate and provide these services
failure to utilize any or all of items
does not entitle the Client to receive a refund." We have met all the provisions of our agreementAlthough we are not required to do so, we will cancel future payments and terminate services for the [redacted] family, but we are unable to honor their refund request. Thank you again for your assistance in this matterPlease feel free to call me directly if you have any questions or if there is anything else that I may do for you.

Thank you for forwarding Ms. [redacted] concerns to us and we are sorry she is upset with our organization. Ms. [redacted] purchased our services for her student the weekend of February 13, 2016. She signed and initialed the Service Agreement acknowledging she understood the terms of the agreement as...

well as the Client Acknowledgements. She also indicated she understood the cancellation provisions of the agreement.Ms. [redacted] contacted our Financial Services department on July 8, 2016 to request cancellation. The representative offered several arrangements to help Ms. [redacted] afford her contract. She opted not to accept those options.We have met all the provisions in the Agreement and, although not required to do so, stopped all future payments and have inactivated their account.Thank you again for your assistance in this matter. Please feel free to call me directly if you have any questions or if there is anything else that I may do for you.

Thank you for forwarding Ms[redacted] concerns to us and we are sorry she is upset with our organizationMs[redacted] purchased our services for her student the weekend of October 10, She signed and initialed the Service Agreement acknowledging
she understood the terms of the agreement as well as the Client AcknowledgementsShe also indicated she understood the cancellation provisions of the agreement. We are sorry to hear that Ms[redacted]'s daughter has not had time to use the services; however, we have made all the services available to the familyWe have met all the provisions in the Agreement and, although not required to do so, have stopped all future payments and have inactivated their account. Thank you again for your assistance in this matterPlease feel free to call me directly if you have any questions or if there is anything else that I may do for you.