College Admissions Assistance

Thank you for forwarding *** ***’s concerns to us and we are sorry she is upset with our organization*** *** purchased our services for her student the weekend of April 1, 2017. She signed and initialed the Service Agreement acknowledging she understood the terms of the agreement as
well as the Client AcknowledgementsShe also indicated she understood the cancellation provisions of the agreement. At no point during the workshop or private interview do we promise to fill out FAFSA documentationOur services are designed to provide assistance understanding the college planning process and to provide advice and insight. Furthermore, we do not selectively target low income, minority, or single parent families and never have. We strive to operate with integrity and honesty in all areas of our business. We have met all the provisions in the Agreement and, although not required to do so, have refunded the amount paid and have inactivated their account. Thank you again for your assistance in this matter. Please feel free to call me directly if you have any questions or if there is anything else that I may do for you. Sincerely, *** ***
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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this does not resolve my dispute
Please enter your reason(s) for rejecting the business response below
Regards,
*** ***
Today is April 25, and the refund has not hit my accountI don't believe them because they feel they can do whatever they want with out any recourseI'm a consumer who was scammed by these people and they are weaving their web to do it againAs I have started before in my complaint they were not truthful and they did not keep their agreement as they started they would do I would like all of my money refunded

Thank you for forwarding *** ***’s concerns to us and we are sorry he is upset with our organizationWe strongly disagree with *** ***’s opinion that we are “shady” or “thieves.” Apart from the letter he has received, *** *** has had no dealings with our organization and has no basis to
substantiate those claims.We are sorry to hear that *** *** has been receiving correspondence in errorWe will remove his name and address combination from our mailing listsIf he happens to receive any more correspondence, he is welcome to simply disregard the letter, or to contact our company and have it removed as well.Thank you again for your assistance in this matterPlease feel free to call me directly if you have any questions or if there is anything else that I may do for you

Complaint: ***
I am rejecting this response because: *** *** is only telling me what he cannot do for mePlease tell me what you CAN do to allow me and my family to be able to see the value in your productLike I said, if it was worth while, we would have no problem paying for itI know there is something that can be done to improve the quality of this serviceThe company claims that we have to call them first, but a couple of weeks ago, I sure did get a call from the company looking trying to get in touch with my mother most likely about the financial aspect of the business I just want you to fix itGet one of the coaches to call meI understand that you believe we are supposed to call them first,but if you realize the group of people you are helping are teenagers, and we hate to ask for help. If the company can show me that they care about my future as I do, then we will no longer have to continue this conversation because I cannot possible be the only one annoyed by this back and forth
Regards,
*** ***

Thank you for forwarding *** ***’s concerns to us and we are sorry she is upset withour organization*** *** is the child of our client *** *** who purchased ourservices for her student the weekend of October 14, She signed and initialed theService Agreement acknowledging she
understood the terms of the agreement as well asthe Client AcknowledgementsShe also indicated she understood the cancellationprovisions of the agreement including the three business day right of rescission periodlocated directly above her signature on the agreement.At no point during our group presentation or private interview do we claim that there isany sort of unlimited cancellation policy*** ***’s parent has only one paymentleftIf they are having a difficult time affording their final payment, they are welcome tocall our Financial Services Department to discuss alternative payment arrangements thatmight better fit their budget.Thank you again for your assistance in this matterPlease feel free to call me directly ifyou have any questions or if there is anything else that I may do for you

Thank you for forwarding Ms***’s concerns to us and we are sorry she is upset with our organizationMs*** purchased our services for her student the weekend of March 5, She signed and initialed the Service Agreement acknowledging she understood the terms of the
agreement as well as the Client Acknowledgements, which explain that failure to utilize the services, for any reason, does not entitle the client to a cancellation or a refundShe also indicated she understood the cancellation provisions of the agreementSince enrolling, all services have been made fully available to the family. Ms*** contacted us regarding her unfortunate financial hardship on June 21, 2016. We sympathized with her circumstances and offered her several payment arrangements to help lighten the loadMs*** accepted our offer to reduce her payments, but indicated that she may be filing for bankruptcy going forward. We have met all the provisions in the Agreement and, although not required to do so, have stopped all future payments and have inactivated their accountThank you again for your assistance in this matterPlease feel free to call me directly if you have any questions or if there is anything else that I may do for you

Thank you for forwarding *** ***’s concerns to us and we are sorry he is upset withour organization*** *** purchased our services for his student the weekend ofJanuary 21, He signed and initialed the Service Agreement acknowledging heunderstood the terms of the agreement as well as
the Client AcknowledgementsHe alsoindicated he understood the cancellation provisions of the agreement.College Admissions Assistance services are proprietary and not offered in any publicschoolFurthermore, CAA sends workshop invitations to students from all backgrounds,regardless of ethnicity or economic background.We have met all the provisions in the Agreement and therefore we are unable to honoryour cancellation requestAll services are available and we encourage the ***family to utilize the services they purchased.Thank you again for your assistance in this matterPlease feel free to call me directly ifyou have any questions or if there is anything else that I may do for you

Thank you for forwarding Ms*** additional concernsWe’re not sure why herbank would not be seeing the refundWe have attached a copy of the receipt showingthat the refund was issued back to the card ending in This should not show up as adeposit, but as a credit made to the cardIt’s possible her bank is looking in the wrongplaceAs evidenced by the documents provided, we have issued her a full refundThankyou again for your assistance in this matterPlease feel free to call me directly if youhave any questions or if there is anything else that I may do for you

Thank you for forwarding Mr*** additional correspondenceThe refund wasmailed to Mr*** mother, in check form, to the family’s home addressThank youagain for your assistance in this matterPlease feel free to call me directly if you haveany questions or if there is anything else that I may do for you

Complaint: ***
I am rejecting this response because:Thank you for sending me thisI signed the agreement with the knowledge that my health would improve enough for me to be able to work again, enough to be able to habe an extra monthly expenseHowever, this ended up not being the caseUnfortunately I was unable to physically do work making my finances extremely tightI do understand what I signed, however, I am not asking for any refund of monies already paid outI am asking for the service to simply stopI can not afford to pay on thisMy daughter has not logged in to use any of the services providedSince I havent paid on it, she shouldntI will eventually be undergoing another surgeryIm am asking for them to please understand my situation and that I can not give what I do not haveAlso, they claim to have been calling meThe last time I spoke to someone they called me back on my cell phone and since then I have not received any calls by themMy voice mail box is not full.Regards,
*** * ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. I'd like to personally thank the Revdex.com on behalf of me and my family for helping me resolve this issue
Regards,
*** ***

I explained when I called in and my daughter was also first talking to them that nothing that was explained at the meeting where the contract was signed was promisedMy daughter and I made numerous calls to get help with filling out the online assessment and my daughter has since found a new coach to help her because as stated in the contract and numbers provided we were never contacted backWe were promised a service and sat for over a hour and I still have all the notes and services that were supposed to be provided which were and have not. I feel that we were taken advantage of and promised something that in is not what was presented in the hour long presentationIf it was made clear that coaches were not available to help immediately to help with the online assessment we would of never agreed to the services and I talked in length for 15- min with the representative before signing the contractI was assured that coaching started as soon as my daughter registered. I want a full refund I will never use this or another service like this againI believe it is a preditotory loan on low income families looking to help their children with college and I am appald that it also isn't stated that I asked to talk to a supervisor or someone higher up and was told there was no one

*** ** *** *** *** *** *** ** *** *** *** ***
*** *** ***Consumer Specialist*** *** *** ** *** ***
*** *** ***College Admissions Assistance, LLC*** *** ** ** *** ***REFERENCE: Revdex.com email
received on 7/9/2015*** *** ***Thank you for forwarding Ms*** concerns to us and we are sorry she is upset withour organizationMs*** purchased our services for her student the weekend ofJanuary 24, She signed and initialed the Service Agreement acknowledging sheunderstood the terms of the agreement as well as the Client AcknowledgementsShe alsoindicated she understood the cancellation provisions of the agreement.A review of the *** family’s account shows that all services have been made fullyavailableThe tutoring Ms*** references is available online and has been since sheenrolled in the services.Currently, the *** family is over three months past dueAs is indicated by Ms.*** initials in the Family Acknowledgements section of the Service Agreement, sheacknowledged “CAA has already incurred many of the costs necessary to initiate andprovide these services…failure to utilize any or all of items…does not entitle the Clientto receive a refund.” We have met all the provisions of our agreementAlthough we arenot required to do so, we will cancel future payments and terminate services for the*** family.Thank you again for your assistance in this matterPlease feel free to call me directly ifyou have any questions or if there is anything else that I may do for you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** *** ***

Complaint: ***
I am rejecting this response because: We need to add to *** ***
description, that we signed the contract with CAA under great duress and having
little knowledge at that point, of the college admission process and being that
our child still was in Sophomore YearWe hesitated and wanted to check with
the high school counselors before signing the contract but, once again, CAA
strongly insisted that not signing at that point and time would mean not being
able to sign till the next workshop the following yearDuring the following
months and before our child in junior year, we got all the support and guidance
for the called “college journey” for free at the high school and also through
the *** *** Library System.Then, On May we claimed to CAA
about interrupt the contract when we had payed $ (30%) of the total amount
CAA denied cancel. Nowadays, we have
realized that $ 2,have already payed (95%) of the total amountBearing in mind that almost 100%
of the contract have been payed, I want to receive a payment back compensation from
CAA from my notice on May, when I asked for interrupt their servicesOn
those months, we had already paid $ 1,(66%) of the total amount
Regards,
*** *** ***

Thank you for forwarding Mr*** concerns to us and we are sorry he is upset with our organizationUntil now, we have not received any correspondence asking to remove him from our mailing listWe will remove the name *** ***” at Clement Ave from our systemIf Mr***
happens to receive any further correspondence from our company, he is welcome to call the number on the letter to have the information removed.Thank you again for your assistance in this matterPlease feel free to call me directly if you have any questions or if there is anything else that I may do for you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me I believed that this letter was sent from my child's school there should be a way that they are held accountable for all the parents who got suckered into this money scheme they need to be shut down
Regards,
*** ***

Dear Ms***Thank you for forwarding Mr*** concerns to us and we are sorry he is upset with ourorganizationMr* ** is the minor child of our clients, *** ** and *** *** whopurchased our services for their student the weekend of August 22, They signedand
initialed the Service Agreement acknowledging they understood the terms of theagreement as well as the Client AcknowledgementsThey also indicated they understoodthe cancellation provisions of the agreement located on the front of the document, in boldprint, directly above their signature.It’s possible that Mr* ** is referring to subsection in the “Family Acknowledgements”portion of the agreementThis section states that “The Client is entitled to a refund ofmonies if Cdoes not make available the services listed in the ‘Description of Services.’”This clause would allow them to cancel at any time and receive a full refund if we are notmaking services available to the familyWe have met all the provisions in theAgreement and have made all services available; therefore, we are unable to grant arefund at this timeAll services are available and we encourage the To family to utilizethe services they purchased.Thank you again for your assistance in this matterPlease feel free to call me directly ifyou have any questions or if there is anything else that I may do for you

Complaint: ***
I am rejecting this response because: as I have explained in detail in my dispute in which I adamantly requested a cancellation of services and no further financial obligationsI am aware that my deposit and payments will not be refundedWe are not satisfied and no longer are comfortable with the practices or services of this companyWe will not make any further payments and cannot recommend your services to any family or friendAs you stand behind your day cancellation policy but do not take responsibility for the high pressure sales and illegal techniques, I have made up my mind that you will not receive another cent from me and my daughters will not use or benefit from your servicesYou have tarnished your integrity and reputation with us and we will no cease to let the world know via word of mouth, social media and all other means
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***