College Admissions Assistance

[redacted] ***June 26, [redacted] ***Consumer SpecialistRevdex.com at Fort Worth [redacted] REFERENCE: Revdex.com email received on 6/17/2015Dear Ms***Thank you for forwarding Mr [redacted] concerns to us and we are sorry he is upset withour organizationMr [redacted] was the minor child of our client, [redacted] Mr [redacted] parent purchased our services the weekend of January 17, She signed and initialedthe Service Agreement acknowledging she understood the terms of the agreement as wellas the Client AcknowledgementsShe also indicated she understood the cancellationprovisions of the agreement.Regarding Mr [redacted] claims that the services we offer are available for free throughthe school, we must respectfully disagreeThe College Admissions Assistance service isproprietary and is not offered anywhere else.We have met all the provisions in the Agreement and, although not required to do so,have refunded the amount paid and have inactivated their accountThank you again foryour assistance in this matterPlease feel free to call me directly if you have anyquestions or if there is anything else that I may do for you / [redacted] Style Definitions */

[redacted] ***Thank you for forwarding Mr [redacted] concerns to us and we are sorry he is upset withour organizationMr [redacted] purchased our services for his student the weekend ofMarch 19, He signed and initialed the Service Agreement acknowledging heunderstood the terms of the agreement as well as the Client AcknowledgementsHe alsoindicated he understood the cancellation provisions of the agreement including the threebusiness day right of rescission period.During his call with our Financial Services department, our representative agreed to stopall of Mr [redacted] payments going forwardThat arrangement is still in effect so wewill not be drafting any more payments.Thank you again for your assistance in this matterPlease feel free to call me directly ifyou have any questions or if there is anything else that I may do for you

Normal 0 false false false EN-US X-NONE X-NONE Thank you for forwarding Mr. [redacted] concerns to us and we are... sorry he is upset withour organization. Mr. [redacted] spouse purchased our services for their student theweekend of May 31, 2014. Mrs. [redacted] signed and initialed the Service Agreementacknowledging she understood the terms of the agreement as well as the ClientAcknowledgements. She also indicated she understood the cancellation provisions of theagreement.Regarding Mr. [redacted] claim that we haven’t offered assistance, we must respectfullydisagree. A review of the [redacted] family’s account shows that all services have beenmade available. We have sent numerous emails encouraging the family to reach out forfurther assistance, but they have not contacted us yet.We have met all the provisions in the Agreement and, although not required to do so,have refunded the amount paid, stopped all future payments, and have inactivated theiraccount. Thank you again for your assistance in this matter. Please feel free to call medirectly if you have any questions or if there is anything else that I may do for you. Normal 0 false false false EN-US X-NONE X-NONE / [redacted] Style Definitions */ / [redacted] Style Definitions */

Dear Ms [redacted] *** Thank you for forwarding Ms. [redacted] concerns to us and we are sorry she is upset with our organization. Ms. [redacted] purchased our services for her student the weekend of September 12, 2015. She signed and initialed the Service Agreement... acknowledging she understood the terms of the agreement as well as the Client Acknowledgements. She also indicated she understood the cancellation provisions of the agreement. Regarding Ms. [redacted] claims that we guaranteed an increase in ACT scores, we must respectfully disagree. Our presentation makes clear that we provide access to tools and services that our students can use to help with test prep, essays, financial aid, etc. At no point do we guarantee any test score or financial aid package. We have met all the provisions in the Agreement and, although not required to do so, have refunded the amount paid, stopped all future payments, and have inactivated their account. Thank you again for your assistance in this matter. Please feel free to call me directly if you have any questions or if there is anything else that I may do for you. Normal 0 false false false EN-US X-NONE X-NONE / [redacted] Style Definitions */

Thank you for forwarding [redacted] ’s concerns to us and we are sorry she is upset withour organization [redacted] purchased our services for her student the weekend ofDecember 17, She signed and initialed the Service Agreement acknowledging sheunderstood the terms of the agreement as well as the Client AcknowledgementsShe alsoindicated she understood the cancellation provisions of the agreement.A review of the account shows that all services have been made availableWe offerassistance for students in grade through so we can offer their senior student plenty ofassistanceThe tutoring service is currently active and available via their online portal.Furthermore, our coaching team is ready and willing to answer any questions they haveregarding the college planning process.We have met all the provisions in the Agreement and therefore we are unable to grant arefund at this timeAll services are available and we encourage the Purnell family toutilize the services they purchased.Thank you again for your assistance in this matterPlease feel free to call me directly ifyou have any questions or if there is anything else that I may do for you

Thank you for forwarding [redacted] ’s additional concerns to usWe are sensitive to unforeseen financial issues which is why our representatives offered to alter [redacted] ’s payment arrangements to help make the program easier on her budget [redacted] refused this offerWhen reviewing documentation for a special release from the contract, we must make decisions based on the documentation sent to usIn this case, [redacted] did not provide any documentation to support her claim that there was a change in her circumstances after she enrolledBoth the surgery documentation and the Disability adjustment letter were dated well before enrolling in our programWe are more than willing to consider her circumstances if she has documentation that reflects her claim that her circumstances changed AFTER attending the workshop and enrolling in our servicesIf she was under the assumption that she would be able to work and a doctor told her that was not the case, the doctor should be able to provide her with a letter reflecting this change in prognosis and the date in which it was communicated to [redacted] Again, we are not able to honor [redacted] ’s request without additional documentationThank you again for your assistance in this matterPlease feel free to call me directly if you have any questions or if there is anything else that I may do for you

Thank you for forwarding Mr [redacted] additional concerns to usAs stated previously, Mr.To is the minor child of our clients [redacted] and [redacted] They indicated theyunderstood the cancellation provisions of the agreement located on the front of thecontract, directly above their signatureAs stated in the agreement, no other reps orwarranties exist.Again, we have met all the provisions in the Agreement and have made all servicesavailable; therefore, we are unable to grant a refund at this time, though the services arestill available for the To family to utilize.Thank you again for your assistance in this matterPlease feel free to call me directly ifyou have any questions or if there is anything else that I may do for you / [redacted] Style Definitions */

Complaint: [redacted] I am rejecting this response because: My son does not need the serviceHe found all the services online unnecessary to him and found that there were other resources that do the same job better or for freeAlso we were told by the man selling the service that we would be allowed to cancel the service at any given time, he never specified any time within the next few daysIt is illogical to give a cancellation time of three or four days, how is anyone supposed to try and test something in that short of a time.I have also attached files of files on social media, they run the same pitch everywhere but ultimately refuse to cancel every time even though the person selling says people can cancel anytimeI simply want to cancel the contract nothing less, nothing more Regards, [redacted]

Thank you for forwarding Ms [redacted] additional concernsAs stated previously, our company sent numerous emails to the family encouraging them to contact us whenever they were available to move forward in the program.Regarding her claim that we promised to call them the day after they completed the Discovery Questionnaire, it’s clear there was a misunderstandingIt can take us up to a couple of weeks to complete the Discovery Questionnaire review so we would never promise to reach out the next dayFurthermore, we have no way of knowing when the student is ready to talk with us or move on to the next topic, so all correspondence from us made it very clear that the family was to reach out to us when they were readyEvery single email sent has included instructions along these lines.Ms [redacted] has all the necessary information about our company as evidenced by her ability to locate us on the Revdex.com website, and we have no idea what “license number” she may be referring to.As stated previously, we have met all the provisions in the Agreement and therefore we are unable to grant a refund at this timeThank you again for your assistance in this matterPlease feel free to call me directly if you have any questions or if there is anything else that I may do for you

Thank you for forwarding Ms [redacted] additional correspondenceUnfortunately, Ms[redacted] has not provided any additional information regarding her concernsAs statedin our last response, we have met all the provisions of the agreement and are unable togrant a cancellation and refund at this time.Thank you again for your assistance in this matterPlease feel free to call me directly ifyou have any questions or if there is anything else that I may do for you / [redacted] Style Definitions */

MsTennerson, Thank you for forwarding MsRogers's complaint for me to review. Attached is the response to Complaint ID 12403743. Please feel free to call me directly if you have any questions or if there is anything else I may do for you Respectfully, Adam Dalke
Director of Finance College Admissions Assistance, LLC

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this does not resolve my dispute
Please enter your reason(s) for rejecting the business response below.Yes the payments have stopped but I will fight for the right thing and I do not want this to go against me or my credit in anywaythe sales lady who was at the location in Knoxville TN told me, my daughter and my fiance that if we did not sign up then we would not be able to ....I was ready to walk away from the table and then she ask whyi told her I have not looked into any other options yet and she told me that AT ANY TIME we could stop the program and if we were not completely happy then we would receive a full refund so I ask the cost and was told $per weekso I thought it would be safewhen I spoke to the representative on the phone I asked to speak to someone of higher authority and was told that she was the ONLY one I could talk toi am not asking for a refund just simply for our business to be done and over with no balance dueCAA as done nothing for me or my daughter at this point and if I do not want to use your services then I should not have to pay for them either and we were told that we could cancel at ANY timei have to people that were with me when your sales representative told us about thisi do not want to make a big deal about this but just want it done feel free to call me at any time at ***
Regards,
*** ***

Thank you for forwarding Mr*** additional concerns to usAs stated previously,we have honored his requestWe will not process any further payments nor will wepursue him for payment going forwardWe have already provided exactly what he hasrequested.Thank you again for your assistance in this matterPlease feel free to call me directly ifyou have any questions or if there is anything else that I may do for you

Thank you for forwarding *** ***s additional concerns to usRegarding *** ***s insinuation that we hide our cancellation procedures, we must respectfully disagreeAlthough our three business day right of rescission is not located in the Client Acknowledgements section, it is located directly above the client’s signature and is in large bold print. Although many students report an increase in their SAT/ACT scores when using our test prep, at no point do we guarantee score increasesWe provide the tools necessary to succeed, but it is up to the students to make effective use of those tools. We are happy to hear the *** *** has access to teachers and counselors who can offer her personalized assistanceBased on feedback we’ve received from our clients, this is not always the case and our services often provide students with additional assistance above and beyond what is received at school. Again, we have met all the provisions in the Agreement and therefore we are unable to grant a refund at this timePlease feel free to call me directly if you have any questions or if there is anything else that I may do for you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my dispute
Please enter your reason(s) for rejecting the business response below
Regards, I have gone to the bank personally twice now, the second time I went I got the same result as I did the first timeThere is no deposit or credit made to the account that CAA claimed there should beOur bank explained that since the bank account was canceled over months ago there couldn't be a credit made to the account so the money must have gone back to it's original location (CAA) At this point my Dad is requesting that a check be made and sent to our address.
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Thank you for forwarding Ms*** additional concerns to usAs stated in ourprevious response, the *** family had unlimited access to our coaching teamimmediately after enrolling in the programThe three business day right of rescissionperiod was disclosed to the family during their enrollment, and they indicated that theyunderstood this policy.Again, we have met all the provisions in the Agreement and therefore we are unable togrant a refund at this timeThank you again for your assistance in this matterPleasefeel free to call me directly if you have any questions or if there is anything else that Imay do for you

Thank you for forwarding *** ***’s concerns to us and we are sorry he is upset withour organization*** *** purchased our services for his student the weekend of December 10, He signed and initialed the Service Agreement acknowledging he understood the terms of
the agreement as well as the Client AcknowledgementsHe also indicated he understood the cancellation provisions of the agreement which included the statement that the Notice of Cancellation must be postmarked within the three business day time frame.At no point during the presentation or in the contract do we claim that a client can cancel at any time if they aren’t happy, make payments online, or engage in face-to-face tutoringFurthermore, *** ***’s assertion that you can enroll on our website is falseEvery prospective client must attend a workshop in order to enrollAdditionally, *** *** claims that our company was “sued by the State of ***.” This is untrueWe entered into discussions with the *** Attorney General on how to improve our marketing and made voluntary changes to our marketing material The *** Attorney General also made clear that the quality of the counseling and other services we provide was not in question.Regarding *** ***’s concerns that we did not contact them to walk them through right fit colleges, we never received the necessary Questionnaire in order to proceed to this step As instructed at the workshop, on the student’s checklist, and in the emails sent to the family, the both the Parent and Student section of the Discovery Questionnaire needed to be completed and submitted online so that we can use that information to identify the best fit schools for the studentUnfortunately, this first step was never completed by the family.On January 23, 2017, *** *** contacted our company regarding cancellationAlthough his Notice of Cancellation was received late, we opted to accept it, stop allpayments, and issue *** *** a full refund This was completed on 1/23/2017.Thank you again for your assistance in this matter Please feel free to call me directly ifyou have any questions or if there is anything else that I may do for you

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*** *** ***Thank you for forwarding Ms*** concerns to us and we are sorry she is upset with our organizationMs*** purchased our services for her student the weekend of May 14, She signed and initialed the Service Agreement acknowledging she understood the terms of the agreement as well as the Client AcknowledgementsShe also indicated she understood the cancellation provisions of the agreement including the three business day right of rescission period which is in accordance with federal requirements.A thorough review of the *** family’s account shows that both the parent and student have registered and logged into their accountsAt this point all services have been made fully available and the family has unfettered access to all the tools they purchased.As is indicated by Ms*** initials in the Family Acknowledgements section of the Service Agreement, she acknowledged “CAA has already incurred many of the costs necessary to initiate and provide these services…failure to utilize any or all of items…does not entitle the Client to receive a refund.” We have met all the provisions of our agreementAlthough we are not required to do so, we will cancel future payments, terminate services, and issue a full refund for the *** family.Thank you again for your assistance in this matterPlease feel free to call me directly if you have any questions or if there is anything else that I may do for you

Consumer SpecialistRevdex.com at Fort WorthCollege Admissions Assistance, LLCREFERENCE: Revdex.com email received on 5/31/2015Dear Ms***
Thank you for forwarding Ms*** concerns to us and we are sorry she is upset withour organizationMs*** is
the minor child of our client, *** *** whopurchased our services for her student the weekend of May 2, She signed andinitialed the Service Agreement acknowledging she understood the terms of theagreement as well as the Client AcknowledgementsShe also indicated she understoodthe cancellation provisions of the agreement, which were located on both the front andback of the agreement, in large bold print, directly above her signature.We are sorry to hear about the *** family’s financial hardshipIf they are havingdifficulty affording the program, we are more than happy to set up an alternate paymentplan to assist themWe encourage them to reach out to our Financial ServicesDepartment for assistance in setting this up.We have met all the provisions in the Agreement and therefore we are unable to grant arefund at this timeAll services are available and we encourage the *** family toutilize the services they purchased.Thank you again for your assistance in this matterPlease feel free to call me directly ifyou have any questions or if there is anything else that I may do for you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this does not resolve my dispute
Please enter your reason(s) for rejecting the business response below
Regards,
*** ***
I appreciate them taking me off their mailing listHowever, I believe an apology is in order for the way I was treated so rudely by several different customer service agents who answered their phones(The one girl lied to me and laughed at me, NO PERSON deserves to be treated like that). What are they doing to rectify this problem in the event I would need to call back again if they "accidentally" send me another letter?