College Admissions Assistance

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this does not resolve my dispute
Please enter your reason(s) for rejecting the business response below
Regards,
*** ***

Thank you for forwarding Ms*** additional concerns to usWe have made itclear that we are sorry for Ms*** negative experienceWe take any claimsagainst our representatives very seriously and investigate each claim fullyWe have doneeverything Ms*** has asked and feel that this complaint has been resolved to thebest of our ability.Thank you again for your assistance in this matterPlease feel free to call me directly ifyou have any questions or if there is anything else that I may do for you

.Thank you for forwarding Mr*** additional concerns ** usDuring our past responseswe have made it clear that, although Mr** is adamant that his family was **ld theycould cancel and receive a refund at any time, Mr*** parents, the adults that signed thecontract, indicated that they unders**od the terms and conditions of the contract and, thusfar, have not made any claims ** the contrary.We are willing ** consider a refund request from *** *** or *** **, as they are thelegal adults responsible for this agreementSo far we have not heard any negativefeedback from Mr*** parentsFeel free ** have them reach out ** us with theirconcerns, and we will give their request our sincerest consideration.Thank you again for your assistance in this matterPlease feel free ** call me directly ifyou have any questions or if there is anything else that I may do for you

Thank you for forwarding *** ***’s concerns to us and we are sorry she is upset with our organization*** *** purchased our services for her student on the weekend of July 30, She signed and initialed the Service Agreement acknowledging she understood the terms of the
agreement as well as the Client AcknowledgementsShe also indicated she understood the cancellation provisions of the agreementA review of *** ***’s account shows that all services were made fully available; however, the *** family never reached out to us as instructed during the workshop presentationThe first correspondence we received from the *** family took place on October 19, 2016, approximately three months after they enrolled, and focused entirely on their request to cancelAs is indicated by *** ***’s initials in the Family Acknowledgements section of the Service Agreement, she acknowledged “CAA has already incurred many of the costs necessary to initiate and provide these services...failure to utilize any or all of items...does not entitle the Client to receive a refund.” We have met all the provisions of our agreementAlthough we are not required to do so, we will cancel future payments and terminate services for the *** familyThank you again for your assistance in this matterPlease feel free to call me directly if you have any questions or if there is anything else that I may do for youSincerely, *** ***
*** ** *** *** *** ***
*** *** *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution isn't helping me with anythingI want to be able to cancel what I have with CAA
Regards,
*** *** ***

Thank you for forwarding Mr*** concerns to us and we are sorry he is upset withour organizationMr*** is the minor child of our clients, *** and *** ***,who purchased our services the weekend of October 17, They signed and initialedthe
Service Agreement acknowledging they understood the terms of the agreement aswell as the Client AcknowledgementsThey also indicated they understood thecancellation provisions of the agreementWe must respectfully disagree with Mr.*** claim that the cancellation policy is “hidden” on the back of the document as itis located directly above his parent’s signature, on the front of the document, in large,bold print.Our coaching team’s office hours are clearly disclosed in the contract the family chose tosign at the workshopWe have met all the provisions in the Agreement and, although notrequired to do so, have stopped all future payments and have inactivated their account.Thank you again for your assistance in this matterPlease feel free to call me directly ifyou have any questions or if there is anything else that I may do for you

Thank you for forwarding Ms*** additional concerns to usAs stated in ourprevious letter, we have removed Ms*** from our mailing list and will no longersend her letters as this addressIf her name is linked to other addresses, a letter may besent in error, but she is welcome to contact us and remove that address as well.Thank you again for your assistance in this matterPlease feel free to call me directly ifyou have any questions or if there is anything else that I may do for you

Thank you for forwarding *** ***’s concerns to us and we are sorry she is upset with our organization*** *** purchased our services for her student on the weekend of 11/4/She signed and initialed the Service Agreement acknowledging she understood the terms of the agreement
as well as the Client AcknowledgementsShe also indicated she understood the cancellation provisions of the agreement. As indicated by *** ***’s initials on the Family Acknowledgements section of the Service Agreement, she acknowledged “*** has already incurred many of the costs necessary to initiate and provide these services…failure to utilize any or all of items…does not entitle the Client to receive a refund.” We have met all the provisions of our agreement. After reviewing *** ***’s account usage we show that her student logged into the online system more than times within the month that *** ***’s signed upWe also noticed that, although the student has used our services quite a bit, the parent account has not been registered yetWe encourage *** *** to contact our Coaching department for assistance on setting up her parent accountThis would enable her to see her child’s service usage as well as receive assistance with utilizing the program. Regarding *** ***’s claim of advertisement, at no point did we make any false clai*** Our workshop is entirely free of charge and many families choose to attend the workshop with no obligation to pay anything afterwardsWe have met all the provisions in the Agreement and therefore we are unable to grant a refund at this timeAll services are available and we encourage the *** ***’s family to utilize the services they purchased. Thank you again for your assistance in this matterPlease feel free to call me directly if you have any questions or if there is anything else that I may do for you

Thank you for forwarding *** ***’s concerns to us and we are sorry he is upsetwith our organization*** *** purchased our services for his student the weekend ofJune 10, He signed and initialed the Service Agreement acknowledging heunderstood the terms of the agreement as well as
the Client AcknowledgementsHe alsoindicated he understood the cancellation provisions of the agreement.A review of *** ***’s account shows that all services have been made fullyavailableTo get the most value from the services, it is important for *** *** and hischild to follow our email reminders and to communicate with our coaching team forassistance.We have met all the provisions in the Agreement and therefore we are unable to grant arefund at this timeAll services are available and we encourage the *** family toutilize the services they purchased.Thank you again for your assistance in this matterPlease feel free to call me directly ifyou have any questions or if there is anything else that I may do for you

Thank you for forwarding *** ***’s concerns to us and we are sorry she is upsetwith our organization*** *** purchased our services for her student the weekend ofSeptember 23, She signed and initialed the Service Agreement acknowledging sheunderstood the terms of the agreement as well
as the Client AcknowledgementsShe alsoindicated she understood the cancellation provisions of the agreement including the threebusiness day right of rescission periodAt no point during the workshop or privateinterview do we promise to allow future cancellations outside of the three business dayright of rescission specified in the agreement.As is indicated by *** ***’s initials in the Family Acknowledgements section of theService Agreement, she acknowledged “CAA has already incurred many of the costsnecessary to initiate and provide these services…failure to utilize any or all ofitems…does not entitle the Client to receive a refund.” We have met all the provisions ofour agreement and are unable to honor *** ***’s cancellation request.A review of *** ***’s account shows that her son has logged in to his online portalone time and we have sent numerous emails requesting additional logins andcommunication from the familyIn order for the *** Family to realize the fullbenefit of the program, we encourage them to reach out to our coaching team and utilizethe services purchasedThank you again for your assistance in this matterPlease feelfree to call me directly if you have any questions or if there is anything else that I may dofor you

Thank you for forwarding *** ***’s additional concerns to usCollege Admissions Assistance only enrolls clients at the workshop, so, if *** *** had opted not to enroll at that time, he is correct in saying that he would have had to wait for the next workshop to enrollHowever, as stated previously, *** *** was given three business days to take home the contract, perform any research necessary, and make a decision regarding cancellation*** *** opted to keep our services. As mentioned in our last letter, College Admissions Assistance services are proprietary and not offered in any public schoolOur Coaches are available over hours a week, via email, phone, or chat, to help students navigate the college admissions process and to provide expert guidance on things like college selection, career and major identifications, financial aid assistance, and many other items imperative to the college planning process. Our families also have unlimited access to SAT/ACT test preparation, personality, career, and learning style assessments, 24/Math and Science tutoring, unlimited essay review, as well as our proprietary progress tracking system. Again, we have met all the provisions in the Agreement and therefore we are unable to honor *** ***’s refund requestThank you again for your assistance in this matter. Please feel free to call me directly if you have any questions or if there is anything else that I may do for you

Complaint: ***
I am rejecting this response because:We need to add to *** *** description, that we signed the contract with CAA under great duress and having little knowledge at that point, of the college admission process and being that our child still was in Sophomore YearWe hesitated and wanted to check with the high school counselors before signing the contract but, once again, CAA strongly insisted that not signing at that point and time would mean not being able to sign till the next workshop the following yearDuring the following months and before our child in junior year, we got all the support and guidance for the called “college journey” for free at the high school and also through the *** *** Library System.Then, On May we claimed to CAA about interrupt the contract when we had payed $ (30%) of the total amountCAA denied cancel. Nowadays, we have realized that $ 2,have already payed (95%) of the total amountBearing in mind that almost 100% of the contract have been payed, I want to receive a payment back from CAA (compensation) from my notice on May when I asked for interrupt their servicesOn those months, we had already paid $ 1,(66%) of the total amount.With the Best Regards,Regards,
*** *** ***

Thank you for forwarding Ms*** concerns to us and we are sorry she is upset withour organizationMs*** purchased our services for her students the weekend ofOctober 25, She signed and initialed the Service Agreement acknowledging sheunderstood the terms of the
agreement as well as the Client AcknowledgementsShe alsoindicated she understood the cancellation provisions of the agreement.Regarding Ms*** claims that we did not provide access to the family initially, wemust respectfully disagreeMs***s family was provided immediate access to theonline system and our coaching teamBeginning on October 30, 2014, we sent over 50emails to the G***i family going over the next steps and encouraging them to reach outto our coaching team for further assistanceUnfortunately, we received no responses.We have met all the provisions in the Agreement and, although not required to do so,have refunded the amount paid, stopped all future payments, and have inactivated theiraccount.Thank you again for your assistance in this matterPlease feel free to call me directly ifyou have any questions or if there is anything else that I may do for you

I received an e-mail confirming my place at your college on Sunday 19th August 2018. I replied saying that as my name was not on the invite and I live in the UK and a retired Police Officer I would not be attending. I also attached all the information I had obtained from that first e-mail, like full name of the parent, full address and zip code, even the name of her children. To top it all I included a photo of the invite's home to show that they should not include so much data on an invite which had been sent not only to the wrong person but the wrong country. Today I have received yet another reminder of this coming Sundays event. Sorry to say I will not be attending. Is there anyway to stop getting these e-mails from this college?

Thank you for forwarding [redacted]’s additional concerns to us. As stated in our previousletter, we notified [redacted] of the three-business day right of rescission period as evidenced byher signature immediately below this section. We completely disagree with [redacted]’s claimregarding “illegal techniques.” College Admissions Assistance has never engaged in any illegalactivity and we have honored our contract fully.We’re saddened to hear how displeased [redacted] is with our company, but, as statedpreviously, we have met all the provisions in the Agreement and are unable to grant acancellation at this time. Again, all services are available to the [redacted] family. Thank you againfor your assistance in this matter. Please feel free to call me directly if you have any questions orif there is anything else that I may do for you.

Thank you for forwarding [redacted]’s concerns to us and we are sorry she is upset with ourorganization. [redacted] purchased our services for her student the weekend of January 27,2018. She signed and initialed the Service Agreement acknowledging she understood the termsof the agreement as well as...

the Client Acknowledgements. She also indicated she understood thecancellation provisions of the agreement including the three-business day right of rescissionperiod located directly above her signature, in large, bold print. At no point have we representedany other policy regarding cancellation.After reviewing the account, it appears that the technical difficulty that had to be forwarded to ourtech team was in connection to the Career Assessment posting incorrectly. While speaking to acoach, [redacted] mentioned her concern that this technical issue would hinder them movingforward. The coach reassured her that the Career Assessment was optional, that she still hadcomplete access to the rest of the services, and that it would, in no way, keep them frombenefitting from the program. Unfortunately, based on our review, it does not appear that thefamily chose to utilize these additional services or communicate with our coaching team asrequested.We have met all the provisions in the Agreement and therefore we are unable to grant acancellation at this time. All services are available and we encourage the [redacted] family to utilizethe services they purchased. Thank you again for your assistance in this matter. Please feel freeto call me directly if you have any questions or if there is anything else that I may do for you.

[redacted]Thank you for forwarding Ms[redacted] additional concernsWe have researched thissituation and, based on all of our records, the refund was issued to Ms[redacted]In thepast, we provided a document proving that the refund was issuedIf Ms[redacted] canprocure a document from the card company that refutes the documentation we sent, she iswelcome to send it to us and we will reinvestigate her claimsThank you again for yourassistance in this matterPlease feel free to call me directly if you have any questions orif there is anything else that I may do for you

Complaint: [redacted]
I am rejecting this response because: [redacted].. Is a scam just look at all the complaints online and on the Revdex.com website!! 
Regards,
[redacted]

Thank you for forwarding Ms[redacted] concerns to us
and we are sorry she is upset withour organizationMs[redacted] purchased our services for her student the weekend ofFebruary 28, She signed and initialed the Service Agreement acknowledging sheunderstood the terms of the agreement as well as the Client AcknowledgementsShe alsoindicated she understood the cancellation provisions of the agreement.Regarding Ms[redacted] claims that we are some sort of trap, we must respectfullydisagreeSince enrolling over a year ago, Ms[redacted] has only made of her monthlypaymentsThroughout this time, we have continued to honor our contract and make theservices available to the familyWe have not asked Ms[redacted] to pay any additional latefees or penalized her for the lack of payment in any way.We have met all the provisions in the Agreement and, although not required to do so,have stopped all future payments and have inactivated their accountThank you againfor your assistance in this matterPlease feel free to call me directly if you have anyquestions or if there is anything else that I may do for you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my dispute.
Please enter your reason(s) for rejecting the business response below.
While, yes, my mother did sign the contract, she only signed it under the impression that she could cancel the service with College Admissions Assistance at any time, as the representative told us. She  only understood the cancellation terms as it was described to us by the representative, and the representative misrepresented the cancellation terms by telling us we could cancel the service at any time. The part of the contract that says, "You, the buyer, may cancel this transaction in writing, any time prior to midnight of the third business day after the date of this transaction." was overlooked by my mother who believed that those terms did not apply to us since our representative repeatedly told us that we could cancel service at any time. The presentation given by College Admissions Assistance constitutes a door-to-door sale which by definition according to 16 CFR 429.0 is, “A sale, lease or rental of consumer good or services in which the seller or his representative personally solicits the sale, including those in response to or following an invitation buy the buyer, and the buyer's agreement or offer to purchase is made at a place other than the place of business of the seller... such as in a hotel.” By not informing my mother and I about the three day cancellation and telling us that we could cancel our service at any time, College Admissions Assistance constitutes a violation of 16 CFR 429.1 which describes that, “In connection to any door-to-door sale, it constitutes an unfair and deceptive act or practice for any seller to... (e) Fail to inform each buyer orally, at the time the buyer signs the contract or purchases the goods or services, of the buyer's right to cancel.... (f) Misrepresent in any manner the buyer's right to cancel.”Such practices by College Admissions Assistance also fall under the category of fraud according to the 23-269 California Forms of Pleading and Practice § 269.14 because, as a representative of College Admissions Assistance, the representative knew that my mother and I truly could not cancel at any time that we wished. Yet she still told us that it was true, and this constitutes deceit under Civ. Code § 1710(1) which states that, “A statement of fact that is not true suggested by one who does not believe it to be true constitutes deceit.”The 49-565 California Forms of Pleading and Practice § 565.31 states that, “Actions for relief under the unfair competition law may be based on any business act or practice that is within the broad definition of unfair competition under Bus. & Prof. Code § 17200.” By misinforming and withholding information from my mother and I about the cancellation deadlines, College Admissions Assistance has constituted unfair competition under the Bus. & Prof. Code §17200 which states that, “... any violation of virtually any law... can serve as the predicate for an unfair competition action based on an unlawful business act or practice.” Thus, under these laws, my mother and I are entitled to a refund and a cancellation of service.
Regards,
[redacted]