Colliers International Management

I purchased a 5-day access to RoomsterThere was no notification about the automatic renewal after the day period ends at the moment I made the paymentLater, I realized that my account was charged automatically for a 30-day periodI contacted the support, but they keep replying me with automatic messages, which is not helpfulThis is the response they gave me all the time:
"All Roomster subscription charges were authorized by you at the time of purchase via PayPal and a receipt was sent to you with instructions how and when to cancel to avoid any additional charges."
Apparently this doesn't solve the problem for me, since my account is already charged without my consent, and the support is not willing to resolve that problem for me

I am seeking a response to my request to refund the $billed to me
I attempted to deactivate my account, because the trial had proven insufficientMy Apt is priced below marketGetting a half-dozen responses out of 1,send outs is simply not worth paying forThe services provided did not match up remotely
I have gotten no response from the "24/Helpdesk"
Roomster initially contacted me through Facebook through a marketing intern, which I did not figure out until laterThe "group member" of a public housing help group posted a response appearing to be a regular member of the groupThis was simply unsolicited advertising
Second, the structure of the site is well designed to also appear like a non-commercial network for room seekersIt is not clear about it being a commercial enterprise
Third, very few hits show in my inbox until right before cancellation deadlineThat may be coincidence, but it appears to be instant marketing logistics, rather than ac

My daughter downloaded an app but never subscribedIn fact, this app wasn't even listed in the itunes subscription list so how is it that they are charging my credit card $for each of the last weeksI spoke with itunes and they told us to contact the company directIt was near impossible to find their company phone number and when I found it I called it and it doesn't announce their company and only says hello and when you say hello and tell them what you need they just keep saying hellothe second time I called, I just pressed the number and it brought me to a message machineNobody answers I want my credit card reimbursed for these fraudulent charges and I want the Revdex.com to shut this company down They have thousands of complaints throughout the web for the very same issue

They took $out of my account without my permissionI paid for a 3-day trial only and they charged me $instead of the $for the 3-day trialThen days later they took an additional $out of my account without my permission
When I contacted them several times by email, they have refused to return my stolen money
I have asked them for a contact number but they have refused to provide this information

I paid for a "thirty day trail" and was automatically signed up for recurring payments by this company deceptivelyMany people have complained about this as well as filed reports to the Revdex.comThis company was deceptive in its actions hoping that you would not notice continual charges to your papal account for a service where not more time is necessary than thirty days

I was not made aware that I would be billed an outrageouse monthly subscirption fee when I signed up for the "Three Day Trial"Then when I tried to cancel after three days they billed by credit cardThey sent me an email stating that I would receive a FULL no questions refund of my charge to my credit cardBut nothing has ever happenALL the links to contact them on their website are DEAD links and do not workNo way to contact them after you unsubscribe from their serviceAND DECEIVING ADVERTISING They are a bunch of crooks

I am highly upsetAfter paying $for a day trial I was charged $I had no idea this would happen and I can't get in touch with anyoneThis is the worst customer service ever and I will never use roomster againI just want my refund

I was charged for a membership that I did not authorize I purchased a basic membership for $on January *, On January **, 2017, my *** account withdrew $for a three month cycle of membership I contacted Roomster immediately to confirm that I had not purchased that additional membership and requested that they reverse the charge and then cancel that membership Instead, they deactivated my account, not allow me access to communicate with them and did not return the $ I then contacted *** to ask for help and they were unable to reimburse to charge but confirmed that Roomster would not be able to charge me again There is not a costumer service phone number for Roomster to connect to When I called it, I was given the message to login into the website (which I am unable to do when I type in my email) I infer that I wouldn't be able to open an account from this point on Today, I emailed their costumer service from my personal email, explaining this

Total scamTricked into "subscribing" and impossible to unsubscribe

I signed up for the service about a month ago and started using it to look through listings to find a new roommateThe service requires a membership to be able to see messages, message anyone, or see any details about any listingsSo I waited until I knew I was ready to start inquiring about details from rentersI paid $for a day trialI messaged people on their service and in days no one replied to a complete profile and perfectly reasonable general inquiriesI send a support message to complain, thinking I just got tricked into paying for a useless broken serviceMany listings are posted with two different locations or a completely wrong locationMany profiles see incomplete and inactive, but not removed or marked off the general searchI've been solicited with messages that are obviously not for meLike, my profile clearly says I'm a male and my picture appears male, but I got a seemingly copied and pasted inquiry for a female roommateI have a strong suspici

Began a 5-day trial subscription on 12/*/
When I went into my account, the account stated that my trial goes until 12/**/18, after which point I would be charged more moneyNo problem with that, was all set and ready to cancel before 12/**
I was charged at 3pm on 12/**/
Sadly I did not take a screenshot of the account stating 12/** so I have no proof (the dates have since changed because of my new, unwanted, subscription)

The app is designed to be misleading to it's premium membersThe app leads you to believe that you have canceled the subscription service by putting "n/a" next to the field: Next Billing Date
N/A suggests that a future billing date is not available because there isn't one
This leads customers (who are under the impression they have canceled the service) to continue being chargedThe company makes it impossible to contact a real personInstead you're forced to communicate through an app and you only receive generic, cookie cutter responses

I have been diagnosed with stomach and colon cancer and befoe that was in a very abusive relationshipI was referred to Roomster.com as a great place to find a roommate or roomWell I put all my *** stuff n with a FULL visible profile and five mins later they say as I'm logging in they deleted my profiledidn't allow me to pay for access or anythingSaid spam or burner accountThis business is a SCAM just to get that for three days and etc smhhorrible business they need to be taken down!!

I was charged for two months of services that I did not useWhen I explained myself to customer service they did not want to refund me my moneyI explained to them that I did not receive any emails with reciepts and that I was not active on their site for those two monthsThey gave me a runaround and said that I agreed to the services when I signed upIf I didn't use your services I should be chargedThe service they provide is great but I should be charged for something I didn't use

This service is terribleI signed up for the smallest/shortest subscription for hours to try it outThen, because I didn't cancel my short subscription, they auto enrolled me in a monthly subscriptionI canceled the service and reached out to their customer support team to try and get my money back for the auto renew portion, but they were incredibly rude and kept pushing back and refusing to appease the situationInstead of apologizing for the bait and switch tactic that they use, the support team kept telling me charges were authorizedI would not recommend this service to anyone

Roomster falsely advertises their productThey claim to be a roommate/housing connection serviceTo gain access to their "product" (i.emessages from potential roommates), you must purchase a subscription to their serviceI was initially notified that I had three messages from potential roommates, after joining the site and emailing three housing adsAfter purchasing a subscription, it became apparent that the other "users" of the website were spam
For one, the users I were contacted by all stated they were looking for roommates in the state of "California," provided no details on the city of residence, and had images off of google, rather than the city I was specifically searching forThey were clearly spam accounts
Most significantly, I initially found Roomster through several *** ads, where a potential housing ad or roommate would contact me, telling me that they had housing that fit my needs (as I had a *** ad up), but that for further correspondence, we

This corporation started charging me $a week ever since I stopped using itNow I cannot cancel my subscription through *** *** because it's an automatic renewal service

Greetings
I am appalled to find out that this site and business is a complete scam It is all over google I should of did my research before subscription to find a roommate
First and foremost roomster continue to charge my card for a subscription I cancled one date lateSecondly on three occasions while looking for a roommate I have attempted to be scammedPeople from different numbers making up an entire life story and sending pictures then asking me to wire money ! Through via text or email I have proof of all the scammers This business sand website should be shut down ! The reviews are also fake !

I'm trying to use *** which directs me to *** which signs me on with *** and then says my account is deleted This is garbage and has no reason! You can't reach ***, ***, or *** by phone and they don't answer complaints Shouldn't some authority be checking this out? Why does *** ruin their reputation by letting *** use them? What do we have Consumer Protection and Attorneys General for?

Searching through *** I came across many different postings looking for a roommateDuring email communication I was repeatedly sent masked links (links that masked the real website) these links redirected me over and over again to Roomster which kept prompting me to sign up for a subscription in order to continue inquiring about these rooms I was interested inThis kept happening over and over again with different listings and I eventually paid for the subscriptionNow I realize it was a total scam and that these people and these listings don’t really existI am currently trying to ban all further transactions from this company, if they choose to behave in this way I am absolutely sure they will also give me the run around with canceling my "subscription"I’m not even going to try and deal with them, I will be dealing with my credit cards fraud department and the police if necessary