Colliers International Management

Dear sir/madam,
I subscribed to a service with RoomsterDuring the subscription and payment their system went down and I was told to come back laterI did that and I was subscribed to one service for a re-occurring chargeLater on I realized that I am charged each month 2x for the one service I subscribed toWhile Roomster's provides me with receipt for one payment, my bank is sending two paymentsI asked for a refund for this extra payment but was refused assistance with an argument that the payment was authorized and to read the receiptThe receipt, however, does not correspond with the actual paymentsI keep receiving the same reply over and over even though I provided with exact paypal numbers referring to two different payments and explain myself several timesI can provide evidence that there were two payments each month instead of one

HUGE SCAMRoomster took my money and continues to state that it's non refundable!! I literally used the trial for less than minutes because I recieved a message and got chargedTheir terms of use states a refund is possible "if there have been no Services rendered to the User." And I did not use the service AT ALL for anything and I still was not offered a refundI will be disputing the charge, but for everyone else, BE AWARE

on 12/* I signed up for a $"trial" periodbut I just discovered Roomster charged my account for $on 12/** without my authorization

On 10/**/2017, I tried to logged onto *** to post a room for rent when I get a message I was denied access for the following reasons
Roomster takes member safety and security very seriouslyWe don’t want any fakes or scammers using our servicesWe don’t even want people that aren’t easily identifiable from their Facebook profileNo “Burner accounts” allowedEvery Profile goes through a security filter from a Roomster team memberYour account did not meet Roomster's standards and we removed your accessIf you have another Facebook account that identifies you better, please go ahead and rejoin with those new login credentials
I sent a message to Roomster explaining my profile in my facebook account lacking because I was a private person and hardly use my facbook account and I have not used Roomster in monthsI did update my profile in facebook that tells a little about myself but I did not post a picture of meself bacause as I have said before I am private person an

I made a post on *** about an hour ago and have already been contacted times with Roomster spammers trying to get me to use their siteOn top of it being a poorly run site, they are going about the wrong way to build a customer baseEven if they had a good website, I wouldn't use it

My year old daughter asked me if she could use my credit card to sign up for a service to help her then, boyfriend, find a roommate to live withShe said the service was $to sign up and free for the basic program, unless you wanted to upgrade and then it was $She looked around for places for him on the site that day, but it didn’t really pan out, so we didn’t really use it againMonths later, I found charges on my Chase Bank Card for this service for a monthly fee of $I immediately tried to call the phone number associated with the charge, which is NOT a functioning numberI tried looking for another one, the company doesn’t have one PERIOD!! There is no way to get ahold of them by home or speak to anyone! I figured out how to get into the app and sent a message to the billing departmentThe only way to do this, is to retentions you are looking for a rental or have a rental, or you cannot get to the screen to contact the company!! Everything they do is a compl

I was automatically charged for a full month of service, and then charged for a second month even after I deactivated the accountI attempted to reach out to the company at the phone number provided but reached an automated message saying that I had to call a different number for billing (they did not give me a number to call nor could I find the number online)

I signed up for a limited free trial and was billed, can't reach a CSR to resolve, hyperlink keeps looping back to the same phone number that leads no where

This company has an unscrupulous way of tricking people into paying for an expensive monthly charge- in order to use the service for only a couple daysSo I paid for the couple days, forgot to cancel, and it charged me around $I noticed the charge and understood it was my fault for not cancelingI immediately unsubscribed which I have a photo to proveNow my account was charged $AGAIN! So I've paid them $for almost zero service and they leave no phone number to call and complainSo I am left to file this complaint

Much like others, I signed up for a day trial for approximately $I did not realize that after the days you automatically get renewed for a day subscription for $I don't recall seeing this posted anywhere nor do I recall receiving any notice prior to being charged, but perhaps it was missed somewhere in the fine printI also canceled my account prior to my bank posting the charge to my card for the additional $I'd really like a refund, especially since I canceled my account prior to the charge being posted to my bank account and therfore am being charged for a service I'm not usingIt also might be important to note that my account was set up under the email ***, not the email I'm filing this complaint under

This is a customer service, billing, refund, & FRAUD issueI authorized the day trial, but when I canceled BEFORE the trial ended, they charged me $anywayI have screenshots to prove it! When I notified them, they made it seem like I was wrongEven told me to “Please read” the termsFirst of all, I can readso pissedLike others, I was looking for a place & had a bad feeling about signing up with FB, but I decided to give them the benefit of the doubt and try them outLesson learnedThey’re a fraudDon’t deal with them

After I purchased the digital service, I was denied access BOTH to my account and to customer service due to following unverified claim : "Roomster takes member safety and security very seriouslyYou have been reported by other Roomster members as either being a concern, posing a threat, promoting an agenda, being suspicious, using hate speech or acting inappropriatelyWe have investigated this matter and have removed you for one of those reasons."
Since I do not believe myself to be at fault and cannot contact customer service, I am asking for a full refund

When signing up for and authorizing the 5-day trial payment, the process involved a screen that stated that I would be notified before the subscription renewedThe charge posted to my banking account on 10/**/at around 7pmAt 8:30pm, I sent several messages to their support team and have only received a generic response that I authorized the transactionWhich I did notI only authorized the original transaction due to the fact that I was to receive the reminderWhen looking at the documents they have (which, of course, include nothing about a notification) it states that I had until today to cancel the subscriptionWhy can I not get a refund of the $when I cancelled within an hour and half of the charge? Also, this site is a scamI have received numerous emails stating that I have gotten messages (which is why I signed up for the trial in the first place) but have not received any messages other than an obviously fake oneI want my money back!

I agreed to pay $for a day trial, but was charged $I did not agree to this nor gave my permission for them to charge me for that amount which they are claiming is the full membership feeI don't understand how they can charge me when I never read anything that stated they would charge me for the full membershipThey never said I had to take any further action after the day trial was completedI tried calling them, phone line does not workI've emailed, went to social mediaThey have yet to refund me the full $(since they charged me separately for the $that I agreed to)

9/** if you respond to a room posting on Craigslist, it's a bot telling you to sign up at Roomster and pay for an account to do business thereIt's deceptive advertising with absolutely no disclosure ahead of time

I signed up for the 3-day $subscriptionI have now been charged $I did not want an entire monthI only wanted the daysI never authorized a payment of $On my account there are receipts for $but not $I tried to contact their 24/customer service multiple times but have yet to get a responseI want a full refund! They are also spamming people! I posted an ad on craigslist and am continuously getting texts from roomster saying people have messaged me just to bring me to their site

This website has charged my account without authorization multiple times! They ignored my requests for a refund or proof of purchaseI am now out $because they renewed a day subscriptionWhat is wrong with these people!

They charged my account without authorizationIt says to end the trial but when I tried to log back in it wouldnt let meThere phone number tells you to go online and without being about to get online you cant resolve anythingIF you delete your posting you are not able to talk to their customer service

So initially I purchased the five day trial from roomster that was and was never really told or shown that the trial would continue if I didn't cancel it after the initial one.Well this morning I checked my bank account and found that they had charged me an extra dollars that I was completely unaware of,because again I thought I was only being charged for a five day trial.I don't even recall agreeing to continue the membershipSo I contacted them and they were very rude and essentially told me the information was there which I don't recall even seeing until this morning when they sent me the information via email after the fact.And then I told them I was going to dispute them on PayPal and received a message saying they would report me to the Revdex.com and credit collection agency,and they also proceeded to delete my account after that.Apparently this has been happening to a lot of people who have used roomster in the past or even nowThe billing information is extremely convolu

Don't do business with this companyI paid for an account here Eventually I cancelled it because no response and a complete waste of money Then, I found the same content from my ad reused on *** verbatim but with different rental rate with a link just referencing roomster landing page This company is crooks I logged a support ticket with *** about their post I am angry I want all my money back plus damages