Colliers International Management

On 12/*/2016, I purchased a day membershipIn 12/*/2016, I was charged for a month service due to auto renewal I informed the company that although they had the prorated money back guarantee, I was entitled to a full refund as the emails sent regarding the policy were sent to an old email address I was unable to accessI initially attempted to file an "unauthorized" dispute claim on 12/*/which ended up being ultimately denied Later that day, I had direct email communication with MrJohn S***, CEO of ***, in which he informed me Roomster would be issuing me a full refundThe email communication shows me asking MrS*** several times when the refund would be processed as the money was never credited to my account bank account or ***My requests by email were ignoredI reactivated my free membership to utilize the "24/support" service to check on the status of my refundI, again, received no responseAt 11:today (12/**/2016), I received an

I would HIGHLY RECOMMEND NEVER doing business with roomsterThe company is shady and crookedI signed up for a $trial that would last just a few daysI saw NOWHERE that I would be charged anything more after the brief trialA few days later, at 2am, I was notified of a $charge to my credit cardI started emailing, live chatting, and calling roomster immediatelyI got ahold of someone pretty quickly and was told that they would NOT refund the chargesKeep in mind, the charges had just started pending, I was not made aware beforehand that this would happen, and I did need the service anymoreCustomer service rudely told me that I had authorized this $and that they WOULD NEVER refund me the money, and that if I disputed it with my credit card, they would REPORT ME AS FRAUD TO THE CREDIT BureauI am incredibly dissapointed, upset, and angry at this companySeeing all the complaints on this website nowI understand that this is a pattern from roomster and the only way they can stay in business so far is by STEALING money from unassuming peopleThey are in for a rude awakening because this type of business management BLOCKS repeat customers and the anger from these people, like myself, will also block new customers
WHAT MAKES ME THE MOST ANGRY, is that when you call the Roomster phone number, they promise that there is a money back guarantee and they tell you to email them or talk to customer serviceNOBODY has gotten back to my emails in months, and the chat individuals have been rude as hellDO NOT use this business

Charged me $after I cancelled my accountI do not give them permission to charge meI want a FULL refundThay are a rip off companyscam

DO NOT USE THIS SITE! I purchased the day subscription and at no point I was told that I would be charged $the second my days was up! The only phone number available just sends you to an operator saying "*** ** *** *** *** *** *** *** *** * *** ** ***" I tried the *** helpit does not lead you to help, it simply takes you to your profileI also did the refund for which I only am supposed to get $back when I only had the account for days after my days endedComplete crap of a companyI think it is sad that the operator automatically tells you that a refund is available, shows that they are completely aware of the disgusting scam they created

List of a room on Craigslist and for two days have gotten totally spammed buy fake notifications of interested parties and everyone leads back to the room store sign up formThis is advertising or misrepresentation at the very least

Dear sir/madam,
I subscribed to a service with RoomsterDuring the subscription and payment their system went down and I was told to come back laterI did that and I was subscribed to one service for a re-occurring chargeLater on I realized that I am charged each month 2x for the one service I subscribed toWhile Roomster's provides me with receipt for one payment, my bank is sending two paymentsI asked for a refund for this extra payment but was refused assistance with an argument that the payment was authorized and to read the receiptThe receipt, however, does not correspond with the actual paymentsI keep receiving the same reply over and over even though I provided with exact paypal numbers referring to two different payments and explain myself several timesI can provide evidence that there were two payments each month instead of one

I have been diagnosed with stomach and colon cancer and befoe that was in a very abusive relationshipI was referred to Roomster.com as a great place to find a roommate or roomWell I put all my *** stuff n with a FULL visible profile and five mins later they say as I'm logging in they deleted my profiledidn't allow me to pay for access or anythingSaid spam or burner accountThis business is a SCAM just to get that for three days and etc smhhorrible business they need to be taken down!!

Unauthorized charges to my credit cardI agreed to a day trial and they charged me for an entire month without my permission

I am so glad I came here and found almost all the issues I had over the last hoursI really thought I was losing my mindThe only reason I didn't fall for their tricks was because when I tried to "sign in" as a new user via ***, which I never, ever do, I saw my ENTIRE FB page on there! EverythingIncluding posts that were marked "only me" because they were articles I wanted to go back and read but not postThat freaked me outI'm a single woman living alone with two big dogs that would just stand there if I was being attacked (maybe notI don't want to find out) and this company wants to expose everything from my *** page?? No
I asked why all the people looking for rooms didn't have anything filled out on their profileHow do you match people if the people on one side (the renters) aren't required to fill anything out? Maybe that was part of the "Upgrade" benefitI don't know
Now, I'm just angry because I wasted so much time crafting an ad that communicated exactly the house arrangement, which is different than others just asking for a roommateUgh
How has this guy stayed in business for YEARS??? I'm going to contact some of my tech reporter friends and see if they want to write a story on this company

This company is a scam, I agreed to pay 5$ train, they sent me a receipt to my junk mail saying they are charging me $Then they charge you 29$ subscription! And this is not clearly indicated anywhere nor do they ask for your permission to charge after trail ends! This is a nasty business! I want my refund also! There was no real landlords on site I contacted over people who all responded with automatic responses asking me for my bank details and pictures of passport as well as telling me to deposit money! It's a scam!

Roomster app listed my subscription status as inactiveHowever I was billed for a subscriptionIt turns out my subscription was active, however Roomster misreported itAs such, it was not clear to me that my subscription as active and I was to be billed on a recurring basisThe only method of contacting customer service is via online chat, and all of my inquiries regarding Roomster's listing of my subscription status are being ignoredI am concerned this is a scam, and that Roomster is misleading many customers in order for thier subscriptions to remain active while the company collects payment

Hello, I signed up for Roomster to find a temporary room to rent before purchase of a homeI signed up for the trail period of $and was told I had thirty days until a $charge would be appliedInstead, they deducted from my account for seven days and immediately charged the $I contacted them via their website, which is the only way to contact them, and got a series of computer generated responses like they have this whole thing wired up to just collect money with no customer supportBy the way, the service itself sucksI got a bunch of bogus messages from guys named Heather and girls named BillAt first, I was willing to work with themNow, I'm ready to burn Roomster to the groundThey charged me twice, overdrew my bank account and their bogus service just cost my company $Not one real contact was made to rent a roomThis service sucks and the customer service is non existentThey should be shut down and asked to repay all those they have mislead

I am in the process of looking for a new place to liveIt is a tedious enough process, yet it has been made even more annoying by Roomster - BEWARE: if you respond to an ad that they post, they will request that you "** ** *** *** *** ***" (***); once they have your information, they will call youEVEN THOUGH THEY ARE EMAILING OR TEXTING YOU DIRECTLY
DO NOT SIGN UP
THIS IS A SCAM
I called out one of these people for texting me and am now being harassed by the number *** and the email ***

I paid $for a three day trial for the service of roomsterIn my search for a roommate on that site, I got zero results and found the service rather disappointingI didn't find out until today that another charge for $was charged on my account! This was extremely upsetting for me seeing as how I need that money for school and housing-related businessEven if the site was remotely resourceful I wouldn't mind but Roomster was not at all resourceful and most of the people were unable to contact! I went to the site to cancel and get a refund, on the additional charge, only to find out that they do not offer a refundWhich is completely absurd because I didn't even agree to having them charge me an additional 30$ especially after I wasted 5$ alreadyThere was no notification on an additional charge! It was hidden which I find rather deceptive So I sought to find a number to speak to a representative concerning this chargeThere is NO number to call and the only way to cont

I registered with Roomster for $for a 3-day trialThey automatically renewed my subscription without my approval for $45.95! When I contacted them, they directed me to a screenshot of the original transaction, which did in small print say that they would auto-renew (obviously they are prepared for this interaction as many people have reported complaints)I had not noticed this section before
What is most frustrating and misleading to me is that all of the emails/messages I received related to Roomster never lead to a real person I received multiple emails within minutes of posting on ***, that all directed me to Roomster profiles that I was never able to view (even with an account) This happened on a few occasionsI'd click the link, it would ask me to log-in, and I couldn't see anyone's profile They appear to be creating fake profiles and have a program set to email messages including Roomster links to people who post on ***, to drive their business (as y

I am trying to rent a room in the Washington DC area Roomster has hooked up with *** and Craigslist To inquire about a room, I have to log in with *** For some reason, Roomster has problems with my *** account I have repeatedly submitted messages to Roomster where it says contact them and I have never heard back I am a legitimate, mature professional Roomster is preventing me from renting a room

Since I've had an urgent search for a roommate, I relied on this site to provide quick, easy connections with people in a similar situationGetting a few messages from members, it felt as though I was making headwayThough, to access the messages, they state you have to sign up for the 5-day trial ($7.95)I quickly learned that each message was either a bot or removed immediately - obviously a red flagDue to this, I messaged customer service with my dissatisfaction and requested a full refundMoments later, I got an email message from them, however, the link was dead and I can no longer access the siteThis is a very predatory practice and extremely deceptiveDo not give anyone on this site ANY of your personal informationDoing some homework on their emails, it seems as though they use stock images to pose as "real" peopleI imagine this the reason the messages are deleted soon after being sent

I have tried to resolve issues regarding privacy and *** interest links with RoomsterI have attempted to reach them through social media
I signed up as required through the *** appI purchased a day trial membership - twiceI realized once I reviewed my profile all my personal and private "*** interests" were now displayingI asked customer support how to remove repeatedlyI panicked because of the personal nature of these interests put my safety at risk
I deleted my accountI waited for customer service to resolveAs I still wanted to use this service, I created another account with limited information and again a 15day trial membershipI was open and honest in all communications with potential roommates and explained reason why Roomster removed my account for violating their terms of service

I signed up for three days to find q place to live But all day, I've been cut off and having to start over too many times just to send my message to people renting their rooms
I tried contacting customer service and after trying although I was unsuccessful, I was know longer able to log in to my account I wasted my money with this company and would like a refund If I do not log in to cancel I will automatically be charged again for three more days
This is a complete rip off since I can't even log back in to cancelI have not finished my three days and would like too I tried resetting my password and the system would accept any email I enterI will keep trying and I will dispute the charges and future charges with my bank today

This is an unethical company that boarders advertisement I found an ad for a room on CL and the person I wrote to sent a link to RoomsterThe ad said the room was being rented out by a male roommate, however they sent an email from a sender with a woman's name and a link to RoomsterI signed up and it turns out that you have to pay to see any messages sent to youI paid the membership and I have not heard from individual since I signed up and I did not see a place for rent in the area the room was said to be locatedThis same situation happened again with another ad I found online that sent an email with a link to Roomster, again I did not see the room posted on the free website on Roomster