Collins Comfort Masters

We recently found it necessary to replace out air conditioning system, we were referred to Collins Comfort Masters, Neil C. came out and did the onsite assessment, gave us a price and set up the appointment for the installation. Neil was very professional and answered any questions we had regarding how and what was being done. Chris W. and Armando G. came out on the date we agreed on, they did a very thorough job of removing the old equipment and installing the new equipment. They were very accommodating of the fact we have a dog and made sure she didn't get out of the yard. All in all this was a very good experience and I would recommend Collins Comfort Masters to everyone, they were great for us.

My husband and I have lived in Arizona most of our adult life and have owned several homes. Over the years we have had experiences with numerous air conditioning service providers. We cannot sayenough positive things about Collins Comfort Masters. We have two a/c units in our current home and Collins Comfort Masters replaced one unit with a new unit, as well as have had repairs done on the other unit. We have been incredibly impressed with the knowledge, expertise and honesty of everyone we have encountered with this company. This last Saturday we noticed a large water puddle around our older unit and had to turn the a/c off. We thought we were in for a full d** of summer heat in the house and fearful of hearing we were going to have an expensive repair on our old unit. Don R** (tech) came out in under an hour and immediately knew what was wrong, fixed the issue and changed the w** it connected so that any further repairs would be easier to do. He was knowledgable, friendly, quick and efficient. We highly recommend Collins Comfort Masters to anyone who needs service or in the market for a new a/c.

We have used Collins Comfort Masters for our all of air conditioning needs for the last 16 years.
Our relationship with Collins began 16 years ago when we built our new home and chose them to install the entire HVAC system including the metal duct work.
We've used them since then for all of our HVAC service needs. About two years ago, one of our two a/c units went out and was not cost effective to repair, so we had Collins replace that unit. Last month, our other unit went out and again was not cost-effective to repair and once again we had Collins replace the unit.
Each time we have used them, they provided great, on-time service. On this most recent a/c replacement, the crew consisting of [redacted] and [redacted] were knowledgeable, courteous and respectful of our home. And they cleaned up before they left.
I am especially impressed with [redacted], the lead tech for this installation. [redacted] was a skilled, perfectionist, dedicated professional who made sure that everything was perfect and to my satisfaction before the job was called complete. He is perhaps one of the very best technicians I have ever experienced.
I also want to give credit to [redacted], the service manager, who saw to it that things went as smoothly and expeditiously as possible when we ran into a glitch with the installation (the glitch was not the installation crew's fault). [redacted] went out of his way to insure that I was happy with the result.
Thank you Collins and crew for a job well done!

I was pleasantly surprised when I received next day service during the hot season and even happier when the tech. quickly diagnosed the problem. he even wore the booties to protect my floors. Furthermore, we didn't get taken advantage of when he found the small electronic part was the culprit and had a fresh one on the truck. I have given these guys previous good reviews and will continue until there's a reason not to.

thanks a million.

From the beginning, the salesman, Neil, was very professional, and KNOWS his business, and is very happy to be representing Collins. Consequently, if you ask for him, you'll be very happy with your decision of "which company / and unit should I purchase".

Now, re: the installation... many things can go wrong, from missing pieces that end up just not getting installed, to a trashy mess on the floor, to you having to scrub your carpets from filthy installers. Jose and Armando were my installers and I'd be happy to have them back again! Very nice, personable, professional and thorough. I'm sure that these two fellows are "five star assets" to their company, and should be pushed to the front of the line when a pay raise is considered.

Very nice experience, taking all of my worries and cares away for me. Great job you guys!!! (clap, clap, clap)

The technician, [redacted], was extremely thorough in his inspection of my two AC units. He was the first tech in the 14 years I've been having my units serviced to actually go into the attic and check my air handler units. That included flushing the drain lines of any accumulated debris. [redacted] also answered any questions I had about my AC systems, and I had quite a few. I never had the feeling he was rushing to move on to another job. I will definitely call on Collins Comfort in the future.

I am very happy with the service, technition gave very good explanation what's wrong with our unit.

The salesman ([redacted]) was careful and thorough in explaining the various options and costs, including the rebates we would receive from [redacted] and the utility company. This was a large job (remove and replace two 4-ton units with air handlers in the attic). The installers arrived on time (7:00 am) and worked all day, finishing just before 6:00 pm with only a short lunch break. The primary installation team ([redacted]., [redacted]., and [redacted].) really knew what they were doing. Even though they were so busy, whenever we had a question, they would stop and patiently take the time to understand what we were asking and then took the time to answer our questions. We had asked that they relocate the new units from where the old ones were installed to make easier access to the attic. They understood and did exactly what we needed done. Frequently they sought us out to ask how we wanted to have something done - always attentive to making sure that the project was done to our satisfaction.
The new units have been running for almost a week. They are significantly quieter than the old units and seem to cool better too. We are very pleased with our new AC units and especially happy with the price and how well the installation went. We loved working with [redacted] and [redacted]. They make a great team!

Ok a little late but better late than never. I wanted a TRANE but the wife walked by a sales person in Costco and setup the appt with Collins (Lennox system). My sales rep came out as scheduled and explain everything in plain terms. Even made a schematic of the system and what each part of the system performed. I went through 10 different companies and bids, this was the better of the 11.

The price was right, upgrade to a 16 seer and add the whole house filter system. Next was the install, since I was tired of bids I didn't review all the paper work. But we talked about addressing a little problem with air flow into my kids room and sales person said no problem we will fix it during the install.

Installerss came on time and worked really hard (jose and Lujandro) at about 4:30 they were almost done. I took a peak and saw the DUCT runs to the low flow bedrooms were not done. I spoke with Jose and he looked at his paper work and said no notes to address the issue were written down.

Guess what, Jose said "No worries we will stay to finish the work and run the new ducts from the plenum (this makes a big difference in air flow)". They stayed to 6:30 and honor the word of the salesman, which I did call; he confirmed and apologized to Jose. 2 hrs later it was done and tested. Great work by Jose and Lujandro, but more importantly, they stood behind the word of the salesman and took pride in make the customer happy. You don't find this in many business any more. I need to replace the second unit soon (14 years), guess who has my business? Thank you Collins!

We were amazed at the hard work displayed by the two installers; they worked hard and wasted no time, were very polite and kept us informed about the job. The service- man who came to install the thermostat was very helpful and explained the new thermostat and also gave us good advice on the operation of the heat pump.

My technician [redacted] has a positive attitude and is very helpful when answering any of my questions. He has done service to my unit for several years and I feel very comfortable with [redacted].

I had [redacted],and [redacted]. as the installers 7 to 8 hours for the complete job. They did a great job and a great cleanup at the end.

[redacted]. and the rest of his crew were great. Showed up and were all pleasant. Even our dog Bogie was ready to go help them and hang out. They were very professional and did a great job. Said if we had any concerns or problems to just call them and they would be right out. They cleaned up after they were done leaving nothing behind. I would not hesitate to recommend them to any of our friends. Love my New Air Conditioner! [redacted] & [redacted] Mesa, Arizona

I needed a company to come in and fix a gas leak the city of Mesa found. They were able to come out same-day and it was later in the day when I called in. Not only did they come out to give me an estimate ,they were able to fix the leak in the attic and pressure test my system. That made a whole day difference in getting my gas turned on. Which controls most of my home appliances and furnace. I would recommend this company not only for there fair pricing but for there great attitude while working late and taking an extra call when they did not have to.thank you again and special thanks Cameron and Ryan.

I just had a/c unit installed, very pleased with Justin G and Dan L[redacted]

I just had two AC units inspected by Collins. One by Dave MC and the other by Steve M[redacted]. Both did a superb job. They were here when they said they would. Thank you guys.

Very professional and courteous. Arrived on time and completed the job on schedule. [redacted] and [redacted]. were the technicians. I have no complaints. Everything went smoothly from Estimate to Finish!

This company is the best! Very fast and proficient installers. They managed to install both of my AC units in one day, they fixed all the duct insulation, and corrected major issues in cooling my house.

I want to commend Jose and Lujandro for the great work they have done. My house hasn't been this cool in many years.

Collins Comfort Masters replaced our AC when it was 110* outside. They did it quickly, efficiently and were great to work with. [redacted] and [redacted] were our techs and they got the job done in that heat and were very pleasant. I would recommend them to anyone!!

[redacted] & [redacted] were great! They put a new AC in at my house. Highly recommend Collins Comfort Masters! Great experience. They came back out to make sure everything was done 100%!