Columbus Real Estate Pros

I gave notice to RealEstate Pros on January 26, that I will not be continuing their service of managing my property at [redacted] Ave# [redacted] Cleveland, OH after my current tenant, [redacted] ***, moves out on March 31, Consequently they are now holding payment for the month of February in the amount of $in which they sent the monthly statement but did not deposit any funds into my account I have sent two emails to Brett S [redacted] about this missing payment and no response

Dear Mr [redacted] ,I'm sorry that you are experiencing any confusion with the closing of your account As the others that have complained that you site our records do not reflect that you were ignored or not responded to, so we are sorry you also have either forgotton or missed our follow up We had followd up with your wife as indicated belowPosted by [redacted] on Wed, November 15, at 02:56:PMedit deleteOwner seems to think they did not receive tenants deposit: Sent the following email with the trust and owner statements attached[redacted] Attachments2:PM (minutes ago)to [redacted] *** Good afternoon [redacted] and ***, I have attached your statement which shows your final disbursement as well as the ledger for the trust (security deposit) account, showing the transfer of the security deposit to your account as wellPlease let me know should you have any questions once you've had a moment to review.RespectfullyI have also attached again a copy of your accounting showing where the deposit was delivered to your account by direct deposit as all of your other payments were delivered back in October of Please verify with your bank to see if there was some banking issue on your institutions side where reciept of these funds was not reflected If you infact find an error please let us know directly outside of the Revdex.com and we will contact JPM Chase to open a research ticket as all records indicate that funds had been delivered as well as your question followd up on

I was moving from my home on South Euclid in May I went to Veteran's Administration in May to inquire about a home located @ [redacted] , Elyria, Ohio which was advertised on the Internet through Real Estate Pros I called Real Estate Pros and set up an appointment to see the home with Sam (Samantha) who worked at Real Estate Pros I went to see the home and liked it The Veterans Administration sent a voucher to Real Estate Pros for the rent of the house and the security deposit Real Estate Pros stated they never dealt with veterans but Sam called the owner of the property and her supervisor that stated it was ok to do itReal Estate Pros had to wait for the voucher check to clear from Veterans Administration On July 1, I checked with the Veterans Administration who confirmed that the check had cleared on June 3, Sam, who works in Elyria Office, was waiting on the confirmation only to find out that the Columbus Office of Real Estate Pros receive

We surely appreciate the input of this valued customer in the interest of resolving their issues and the opportunity to answer their concerns We have done research regarding the claims put forth by the customer and have found that there are statements included in the customers complaint which are inaccurate There was not an agreement to allow pets with no additional charges, but rather an agreement made that the pets would be allowed in the home should the consumer agree to rent the home with the carpet 'As Is'This particular owner did not previously allow pets; the privilege of the tenant being allowed pets in the home was the sole agreement made The lease and additional paperwork were signed on 5-3-2016, approximately weeks prior to the consumer's move in, which included all details regarding the pet fees As the consumer is in the property management industry it is unlikely that the pet policy would not have been realized at the signing of the lease and concerns regarding the pet policy not be voiced prior to this complaint.Admittedly, we are not the homeowner but rather the third party management company for whom we need to seek approval We are working hard with the owner to remedy these issues to the satisfaction of all parties, both the homeowner and the renter The concerns from a maintenance perspective have been addressed and/or are in processWe deliver service within basic industry guidelines and do our best to remedy issues in the timeliest manner possible At times, it is possible that our customers may hold elevated expectations of maintenance service for non-emergencies not fully understanding all the factors which dictate service Providing our service to homeowners involves a delicate balance of employing the appropriate amount of staff which can respond to maintenance concerns in a reasonable fashion and time frame but also keeps overhead in line so as to be able to provide said service to owners at an affordable cost Admittedly, this is why our model, the scattered site property management model shared by many, many businesses in our industry, does not afford for instantaneous service as with other areas of property management due to having a decentralized operation (properties not in immediate proximity to one another) and differing ratios, again within industry standard, of technicians-to-properties.While the consumer may not be contented with the way in which the previously reported maintenance issues have been addressed; they have in fact been addressed The few items left by the previous tenant on the back porch and in the garage were removed and the leak from the water supply line to the ice maker was corrected The leak was not massive and as an ice maker is not a necessity to reside in a home; our technicians turned the water off to the ice maker to prevent any continued leaking The doorbell, a feature that is also not a necessity, was not addressed due to the fact that guests can knock on the door to announce themselves The technicians had installed a new screen door despite that having a sliding screen door is not needed to have peaceful enjoyment of a homeThe screen door is usable although it may not be the custom style screen door that was previously removed We found one maintenance request detailing an issue with the kitchen sink not draining properly Upon investigation our technicians found that the sink that had clogged pipes due to food items the customer (complainant) had put into the sink It appeared to be the rind of a watermelon or cucumber; the technicians removed the clog and explained what can and cannot be put into a kitchen sink We have received no additional reports of drain blockages Unfortunately, the timely delivery of service can be compromised due to scheduling difficulties; it is highly advisable to provide permission-to-enter on work order requests to receive the most expedient resolution of the reported issue as possible We understand the master bathroom floor was of great concern to the consumer (Tenant) and attempted to obtain approval to address the matter at the time it was initially reported Approval was not granted by the homeowner as the tenant had signed a lease contract to lease the property in 'As Is' condition (PLEASE SEE ATTACHED SIGNED LEASE AGREEMENT) Since the initial report technicians inspected the floor for possible repairs to be made, and a third has attempted to start replacement of the floor, but has been met with difficulties in doing so in the form of multiple rescheduled and un-kept appointments on the part of the consumer This makes providing the requested service exponentially harder.Effective and timely communication is surely a goal with our business; however, with many clients and customers and varied expectations as to the availability of staff and the prioritization of service with respect to the severity of maintenance issues, etc., there are occasions when, unfortunately, we may fall short based on the individual expectations of some customers and clients One manner by which we have worked to improve is to add two (2) national call lines which filter out calls for new clients interested in service and a second (2nd) line specifically for rental leads The goal of this initiative is to free up more line availability and time for managers and administrative staff to field calls from clients or customers with concerns While recently implemented, we have found this to be effective on a limited basis The point in illuminating all these steps we take to uphold a standard and improve that standard: We do take service seriously and we do value our clients and customers Unfortunately it becomes additionally difficult to deliver the requested service when the customer has, repeatedly in writing, refused to speak with the Portfolio Manager responsible for managing the property The Portfolio Manager will again make an earnest attempt to contact the tenant to work on remedying any additional items and address any lingering concernsIf this valued customer would like to use our online portal to remit any lingering maintenance requests, we would surely make certain that they are given the highest degree of attention We are eager for the resolution of these issues and would respectfully encourage this valued customer to contact us via phone or our web site with a specific reference to management for oversight if any further delays or interruptions in service are experienced Again, we appreciate the commentary of all customers and look forward to addressing this customer's concerns to the best of ability and are appreciative of the opportunity to do so

I am an owner of a property in Parma, OH that Real Estate Pros are managing for meI have been a customer since Actually my tenant has posted a recent complaint on Revdex.com for similar issues I have been having significant issues with communication or getting ahold of anyone regarding my account and the home Last month my owner draw was only $Supposedly there were repairs that needed done on the home that was a total $In addition there was the "preventative maintenance " fee being $I believeI am used to getting $for an owner drawWhere did the remaining $go? I have had no explanation for the discrepancyI have been in contact with Karen Fbut she has failed to respond to any emails over the past several weeks despite saying she is "looking into my account" In addition I have noticed my owner draw this month was only $Again, I have had no explanation where the remaining $isI have contacted the tenant and she stated no repairs ha

It is our understanding that we have come to an agreement to mutually walk away from our relationship because of the costs of physically repairing your properties A release was sent on 4/24/ Once that release is countersigned any available funds we hold in trust will be delivered to you after a final reconciliation of your accounts.Specifically an appointment had been made for working out the details in closing your account was made for tomorrow We wish you luck with the savings you may find with self management of your investment portfolio

they did not answer my question, what happened to the September payment which was never paid to me...after I inquired about it they charged $for a collection fee which no one seems to know what this is about.I will not let this go until the money is paid

As A business owner sometimes it is difficult to understand why a consumer dissregards the terms of an agreement When acting on an agreement we spend tons of time photographing a home, preparing a High Definition Video Walk Through We then at our expense advertise a property on often over websites We also let all of our clients pick the starting rental rate for their property Depending on where the clent starts, the time of year and the condition of the property our average rental time once a property is priced correctly and it is in market ready condition is less than days The properties we market rent that fast because of all the work we put into the property up front When a client cancels as in this case and just cancel after all that work had been done the client is not held to the full enforcement of the contract they signed but are allowed without reason or cause to be released from their written obligation by paying a re-marketing fee (cover the cost of the above.....) Not only that but if the client changes their mind and lets us go to work for them again, since the marketing efforts had already been completed we fully credit back any cancellation fee paid It's a good structure that still allows the felxibility of when sometimes things change in life

I would like to share my experience with Columbus Real Estate Pros aka Property Management ProsI can say that I have not one complaint for this rental companyFrom the start of our walk-through at our rental home, through the application process and into our living situation, Property Management Pros always went above and beyond the call of dutyThey handled our maintenance requests either that day or ensure they would be out the following dayThey have made rental payments and maintenance requests almost TOO convenient on their client portal website, making your busy life much easierI HIGHLY recommend them to anyone just starting out to rent, trying to get out of a difficult rental situation as well as long time rentersThank you Property Management Pros!!

It should be known that Mr [redacted] is not our Client Mr [redacted] the Renter is the customer of the owner The Revdex.com of Columbus refuses to acknowledge this distinction The public should disregarde all complaints and grading as the Revdex.com system in fact contridicts Ohio License law As in this case it would be a breach of the management companies fiduciary duty to settle a claim to improve a grade or image at the cost of an owner The law requires a specific duty of the management company to represent, not its but the owners best interestIt would not be nor in agreement to the lease Mr [redacted] signed (or any other) for the payment of rent That would pretty much defeats the purpose of a "Security Deposit" or an amount held by an owner (agent of owner) to protect against the liability of physical damage to his/her property.Mr [redacted] , if you would like to make a specific request of the owner please present such a request with as much documentation as possible to us and we will forward your request to the owner who will make any decisions about their money or property (you complained about our company but its not our money and not our property) It should be known that we use the best inspection software available "SimpleInspector" that produces very high quality reports to document and estimate property conditionOwners really appreciate these reports and it makes it easier when considering resolving issues such as the one with Mr [redacted] !

On the 14th June I closed and on a [redacted] with large and big units in Cleveland OhioTowards the end of June around the 20th June I signed a PM property management with [redacted] Management Pros (sometimes called by the name of [redacted] Management Pros ), all based on the legal and professional representations of Karen F [redacted] claiming they are a reputable and highly professional PM property management also in the city of Cleveland I have agreed to a higher management fee then usual flat rate of 79$ per unit which is a lot higher then the average in the PM industry Karen has appointed Evan P [redacted] as the PM manager on ground for my units in Cleveland There started to be many misunderstandings and lack of proper update in a timely manner about the situation of the units and especially of the [redacted]  the vacant unit which was the first priority to urgently advertise and start to rent it out As the misunderstandin

Hello ***, The Revdex.com should not consider this complaint as the public should understand the Fiduciary resposibility of a management company The owner is our client and it should be understoon you are not our client but the owners client As is any funds Any deductions are made for and held by owner not the management company The only exception that the Revdex.com should understand is that this may not be the case if the Management Company actually owns the property! That being said: Please send us an e-mail directly outside of the Revdex.com with your request and specifically why you think the amount should not have been deducted Any documentation you have like photos will be helpful As this is the owners money not the management companies it is up to them on what they choose to refund We do not have the right or ability to give the owners money away without the ownerspermission We will then foreward your request to the owner for their decision and advise you of their decision and or issue the refund they direct us to

We appreciate the concerns expressed here on the part of the complainant and, while we do not agree with the assertions made regarding the events described, specifically regarding the nature of our contractual relationship, we are closing this account without further demand for payment for the loss of company property or the termination fee described in our management agreement Specifically regarding the termination of services, the contract does not specify for termination due to a client changing their mind but, rather, designates our company as the party with exclusive right to lease or sell any property under contract Respectfully, in this regard, the sales listing should have been ours as the contract (Section 1) already provides for as much and termination of the relationship in the interest of selling the property with a realtor not associated with our company was contractually improper and a breach; hence, this is why we asked for the termination fee we were contractually due Nonetheless, we have no desire for further disputes and are taking the actions (removal of charges) as outlined above As this resolution is that requested by the complainant, we would consider this matter closed and wish these former clients the best

The complaintant is not our customer! The complaintant is the customer of the owner of a rental property for which we have a fiduciary duty to only the owner Our duty is to the owner only and not his potential renter This complaint and matching reviews should be disregarded by the Revdex.com.The facts are as follows: On or about 4/21/the complaintant applied, tendered a $holding fee and was approved to rent the owners property The agreement contained in the first paragraph this language: "I hereby deposit with owner/agent, the sum equal to one month's rent as a holding fee on the above premises pending execution of a lease agreement I understand that immediately upon approval of my application that said holding fee becomes my security deposit for the home for which this application has been submitted Upon the approval of said application, if for ANY reason I fail to fulfill the conditions outlined in this application including taking posession of the home for which this application has been submitted and is the express intent of this document, I fully understand that my holding fee is nonrefundable and will be applied toward any rent loss, advertising costs or other re-rental fees.On or about 5/the complaintant communicated that she had changed her mind and would not be moving into the rented property The "rediculous fee" that the complaintant is referring to is the demand for renters insurance not having this requirement would be unusual.On 7/the holding fee was forwared to the owner from the " owners trust account." Because of the complaintants and the additional applicants actions the owner lost approximatly $2,000.As communicated a number of time we will offer again the invitation for the complaintant to deliver in writing a request with any supporting documentation for the owner to issue a refund As the money requested is not our money, it is the owners money and the renter is his customer the owners decision is final.Beca

We appreciate the perspective(s) of these previous customers or the Homeowner and Landlord However, as designated in the lease agreement signed by the complainant, our business is neither the Homeowner nor Landlord Unfortunately, due to issues with the Homeowner and Landlord's account based on actions of the Homeowner/Landlord (again, not our business), there are no funds available from the Homeowner/Landlord to refund said monies In the interest of recouping those monies, it would be advisable that the complainant take those matters up with the Homeowner/Landlord listed at the very beginning of their lease agreementAdditionally, no record of any promise to refund said monies can be found in writing in any company email account or otherwise However, what can be found in written correspondence is a review of this same situation shared with the final company to manage this property on behalf of the Homeowner/Landlord (NOT our business) and their inexplicable failure to acknowledge the aforementioned shortfall of monies as a direct result of the failure of the Homeowner/Landlord to maintain their account.While we respect the perspective of this former customer, we respectfully submit that their issues rest with the Homeowner/Landlord and/or the final management company to manage the property Thank you

I was renting a home in [redacted] from 2016-When I moved in this home was a messCarpets not cleaned (had red glitter in them), ants living in the dishwasher, broken doors, broken towel holder, broken doorknobs, loose fence, holes and rotted wood in fences, rusty nails sticking out of the fence, walls were white but had multiple holes, scratches and was dirtyThis company did have some things fixed but did not fix the ants in the dishwasher, did not clean the carpets, did not touch up wallsI asked to repaint which I received approvalI patched holes and repainted the kitchen, dining room, stairways, hallway, and bedrooms to neutral colorsI left the basement and bathrooms the way it looked when I moved in Before moving out I was advised to paint walls because I did hang a lot of photos on the wallsI repainted the kitchen, dining room, stairways, hallway, and bedroomsI received majority of my deposit back but $was taken out to repaint the basement, which was s

I am rejecting REP response for two reasons: 1) Although REP has paid me the rent for the month of June, they have still not paid me for the remaining items:$Rent Deposit$Maintenance Deposit$Shortage from my 4/24/draws, which was only for $468.50, not $REP continues to dispute this money is dueIf REP is claiming this shortage never happened or was eventually paid, they must provide proof, such as proof and date of transfer -------------TOTAL $10072) Regardless of their 'promise' to pay, I will not close this complaint until I am paid in full on the above items

We appreciate the opportunity to respond to the concerns of this soon-former client We have attached a copy of the management agreement to support our assertions that, unfortunately, the complainant is representing multiple inaccuracies as they pertain to their management agreement and our obligation(s) to them as a client To address their concerns:There is a specific clause in the management agreement (Section 5) that limits and indemnifies us regarding the performance of tenants or failure(s) thereof In essence, our company, nor any management company, can warranty nor guarantee the performance of tenants Utility transfers and payment of utilities (again, not in the name of our company on a property not owned by our company) is something that can only be managed via a lease, not guaranteed by our companyThere is nothing in the contract, implicit or explicit which provides for inspections of the property with photos This is, respectfully, a blatant misstatement and misrepresentation of factSection 3B of the signed, binding agreement grants our company the right to handle all lease negotiations which we did There is nothing explicit or implicit in the agreement (see attached) which specifies that the owner reserves the right to approve specific pets, it only specifies number of and a generality of "dog" and we operated in good faith within that context in keeping with our agreementOur contract explicitly outlines the $termination during any enforceable term of which we clearly are in the midst of now and the contract has surely been breached, unfortunately, by this client.In respectful candor, the client would appear to be attempting to leverage this forum to breach their contract and not be accountable for the terms therein In acuality, we communicated actively with the client including notifying them that the current renters where moving and that we were actively abiding by the terms of their agreement to re-market and re-lease the property The owner had no objections until after we had successfully re-leased the property including obtaining a signed lease agreement and deposit from future renters Per the terms of said agreement (Section 3B) we have performed and are entitled to our rental commission equal to one month's rent as well as the termination fee in Section as the contract has surely been breached by the client Our business has now been damaged both financially and from a reputation perspective by this complaint in err and the clear misrepresentation of fact Had the client communicated their intent or desire to sell the property in an appropriate time frame, we would have had a much softer stance and the ability to accommodate their needs; however, the manner by which this has been handled is both in bad faith and a breach of contract and, unfortunately, our business has to take the appropriate action(s) to protect our interests

A replacement check has now been mailed to the corrected address Check # *** and should arrive in mail by end of week Thank you for your patience

We are trying to amicably resolve the dispute with our client and his attorney