Columbus Real Estate Pros

We appreciate the concerns of the former tenant (customer) in this instance and, while we do not agree, we do take their concerns into note To specifically address their concerns:- Pre-move-out inspections are neither required nor guaranteed by either the management agreements with the Homeowner/Landlord nor are they provided for in the lease agreement.- The tenant statement was before the move-out inspection had been performed This was not a security deposit itemization nor was it presented as such.- The security deposit itemization was based on all available records including the move-out inspection done after the tenant departure.- Security deposit itemizations are done on the part of the Homeowner/Landlord and are not intended to nor do they enrich our business; rather, they are delivered and executed in accordance with the fiduciary responsibilities outlined in the management agreement with the Homeowner/Landlord and in keeping with the lease agreement signed by the tenants while holding them reasonably responsible for the condition of the property upon return based on a industry standard of wear and tear with charges being applied for issues deemed to be beyond that standard.- Regarding phone calls made in the interest of disputing charges, the tenant was requested to only remit their issues and concerns in writing in the interest of maintaining order of communication and documentation of any dispute To the best of our knowledge, this has not happened.We would welcome the opportunity to revisit this situation given the appropriate written communication with the former tenants as well as the appropriate level of documentation by the former tenants to refute any charges they feel are in err We appreciate the time of all and the opportunity to be of service

Actions by our company did not create any "Loss" for this company The facts presented are not accurate Management contracts were signed by this company and delivered on 9/13/ On 9/21/it was communicated that our company had yet to receive information from previous managent company In that time some properties were inspected and it was determined that our staff would be uncomfortable physically being at least some of these properties On 9/the owner still had yet to fund his reserve paymentThe decision was made, in accordance to section of the management agreement, 0n 9/30/not to risk the safty of our staff All funds collected or held by our company were returned on 10/3/ We then referred the client to another management company that serviced more properties in the locations of this portfolio No offer beyond that would be appropriate and the accompanying review referring to our company as a "Piece of S#$%%! caused less motivation The complaintant needs to realize that it will be difficult to find professional management for properties that rent at $500-a month

We appreciate the concern(s) brought to light by our former client We have audited the account in detail, including reviewing:- The owner statement in full (attached)- The tenant ledger in full (attached)- The trust account detail (attached)- All moand accompanying financial activity This audit has concluded that the tenant who is now being managed by the owner did not actually pay a security deposit at or before the time of their moin October of We cannot produce monies we do not nor does it appear we ever had; however, assuming that the tenant is still living in the home, we would welcome our former client or the tenant to provide definitive and verifiable documentation which affirms that a deposit was paid Please note: The lease agreement does not constitute a financial record; any clerical error reflected on the lease agreement does not affirm or show the remittance of the monies in question If financial records i.ecancelled check(s), bank statement(s), credit card statements, etccan be produced which were to contradict our records, we would surely review our records again and make any corrections appropriate.We are also releasing the operating reserve ($250) which was not released at the time the client's account was closed and expect that to be received by 1/29/via electronic disbursement

We appreciate the perspective of this customer (tenant/complainant) Unfortunately, they are in err in a number of regards and have, in essence, created their own issues by failures to adhere to the lease agreement which is attached and was signed and initialed throughout by the complainants The tenants have had water/sewer bills on their account since October of which have not been paid and repeatedly ignored Per the signed lease agreement, the tenants have also failed to put this utility into their name as contractually obligated to do The lease stipulates that monies will be applied toward the oldest charges first and that late fees will accrue on all balances until all balances are paid in full (until the Tenant is at a $balance) The Tenants have been carrying a delinquent and accruing balance for utilities for months, again, utilities for which they are responsible and have been aware as the complainant has referenced them being on their ledger The lease, signed by the Tenants/complainants, states that payment is due "without demand" and goes on further to state when payment is due The online payment vehicle is not the only manner by which payment can be made and, respectfully, the Tenants have made no other attempt to pay their rent or other contractual obligations i.elate fees as stipulated or utilities due the owner.Our business has simply enforced the terms of the lease agreement signed by the Tenants (complainants) and no credits can or will be issued as we are bound by our contract with the Homeowner/Landlord to enforce the lease and make all efforts to collect said monies due Additionally, the Tenant continues to be in violation of the terms of said contract

As I have stated before in emails that we have not received the final payment The last payment we received is below I have sent this information several times with the commitment that they would look into it They should have an ACH transaction number to track this Please provide that I have received their 'statements" that show final payment, but that is meaningless They committed to having their accountant look into it several months ago and nothing has come of iit This is the tenant security depositCOLUMBUS REAL ES OWNERFUNDS PPD ID: [redacted] ACH credit ACH credit ACH credit $4, [redacted]

We gave them a "security deposit" before moving in, but then never signed a lease because they had a bunch of ridiculous add-ons in addition to the rent priceThey call something a "security deposit" but they actually mean "holding fee." They told us they would evaluate *if [redacted] we get our money back if the place we decided not to rent was rented out by the time our lease would have started (mind you, we never actually signed a lease)They never let us know, but I frequently checked their website and saw that it was rented outI went to their office and would not meet with me saying the manager was out of townThey said that they would tell the manager and she would get back to meShe has never gotten back to meThey never gave us our money back, and have never even called me back after I have left them 7+ messagesI am STILL attempting to get in contact with themIt was an $DEPOSIT and that is not money I can just throw away

Thank you for the opportunity to respond in writing to this complaint in err Real Estate Pros personnel also called the complainant on the morning of December 26th to again try to personally discuss this in an amicable manner and revisit the explanation which was already given to the client, in writing, on November 29th See below the notes from the company management software documenting said communication:

To whom it may concern; I reached out to MrBrett S [redacted] for assistance managing our rental properties in ClevelandHe came across as a professional gentlemen and I expected everything to run smoothly based on the representations he made about this companyThis has not been the case, I have dealt with Karen F [redacted] and Chris T [redacted] and both have done nothing to resolve my issueI spoke with both of them concerning the rent that was paid by one of our tenants in September in the amount of $They received the payment, it shows on our statement and we still have not received that paymentWhen I spoke with Karen at the end of October she assured me she would get this taken care of, as did Chris when I spoke with him in early November, to this date nothing has been doneI have emailed and left several messages to both of them, with no return calls and no response to any of my emailsThe lack of communication has been my biggest issue with them

To whom it may concern,Our company has provided the complainant with copies of all utility bills required to be paid per the lease agreement which, unfortunately, the tenant would appear to have been unable to access through their online tenant portal All charges have been paid in full and the tenant has a $balance on their account As the tenant/complainant is not contesting the charges incurred through their utility usage (for which they are contractually responsible), has paid the charges in full, and thanked our staff for assisting them in resolving the issue, we would consider this matter closed at this time Thank you

On the account ledger you can see that the water and sewer amounts due were added to our monthly rent and were paid on time in full! As of 3-4/our account was zeroon 3/23/current water and sewer amounts were added then on 3/30/four outstanding water and sewer amounts were added dating back to 9/ As the account ledger states we have paid $in water and sewer from 1-26-/ 1/23/ We have only had two actual water and sewer bills uploaded to our internet account, I would need to see a current water and sewer bill stating that these amount are indeed past due for the property on [redacted] BLVD and a explanation as to where our payments were applied! I’m disputing the following sewer and water past due amounts: Water Service 9-12-16/12-12- $ Sewer Service 9-12-16/12-12- $ Water Service 1-9-17/2-7- $ Sewer service 1-9-17/2-7-$

I reviewed the response made by the business in reference to complaint ID [redacted] The company has accepted my counter proposal which was a release to the claim for $in exchange for a credit for a charge made after my complaint was filed with the Revdex.comThe proposed solution offered, along with my requested change, is an acceptable conclusion to this dispute

IN COLLECTIONSDo not contact or accept payments from these tenantsIf a tenant contacts you about this debt, have them call the collections agency at (866) 494-If you have questions, contact the collections agency using the agency support information belowCollections Agency Support InformationAgencyHunter [email protected](844) 440-2808Reference #7161411Submitted12/07/As the account is in a legal proceeding please contact the attorney above to negotiate your settlement The Revdex.com is not the proper venue to resolve initiated legal issues or use as leverage to remove yourself from liability The Revdex.com should in fact delete your complaint as it falls outside their rules once a legal action has been initiated In addition you are confusing whos customer you are You were the customer of the owner not of our company therfore the Revdex.com should not be positing this complaint You are looking for funds to be donated to you that were never the funds of our company they are the funds of the owner The owner is our client and we owe a fiduciary responsibility to the owner only Please make contact today with the attorney posted above so that this debt does not interfear with your future ability to rent or buy property

We appreciate the perspective of this customer and, regretfully, we are simply the middleman in the transaction at the behest of the owner The owner has hired us to manage the property for a number of reasons, one of which is that they, as most clients, specifically do not wish to manage tenants and prefer to have the managing agent do so That stated, the Owner/ Landlord (please see the attached lease agreement signed by the complainant which affirms that our business is NOT the landlord or homeowner) holds the proverbial purse strings Again, we are contractually bound to do as directed by the Owner/Landlord We cannot and do not pay for repairs or replacements; this is the responsibility of the Homeowner/Landlord The Homeowner/Landlord has NOT approved these items to be done Very respectfully, the condition of the home was not as described at any time before the complainant took possession; we conducted numerous appointments for marketing and showings and did not receive this same type of commentary Cosmetic perfection is neither promised nor is it the industry standard for after-market rental homes Regarding pest control, per Section 2g of the lease agreement attached which the complainant (Tenant) signed, pest control is the responsibility of the Tenant, not the Homeowner/Landlord or the Agent hired by the Homeowner/Landlord.In summary, while we are disappointed for any issues the Tenant/complainant has with the home, we are neither contractually obligated nor able to address these issues and the Tenant agreed to as much in the attached lease agreement

We appreciate the opportunity to response to this customer's concerns in writing in the interest of assisting them in their housing needs While we feel there have been misunderstandings in the process while trying to go outside our standard processes i.eaccepting a housing voucher as well as some representations made which do not accurately represent the situation in total or the complete transpiring of events, we do appreciate the opportunity to be of service and answer those concerns Moreover, a representative from our company has met with the customer within the last hours of this response to share an open air dialogue and resolve these matters The tenant is correct in that they responded to a marketing add for a home listed through our companyHowever, respectfully, they failed to mention at that he would be using a voucherRepresenting private owners, it is our policy that we do not accept vouchers and this is made clear to prospective applicants in the automated systems used for pre-screening, by operators who answer calls, and on our web sites along with being on our rental application However, in an effort to obtain housing for this customer, REP went above and beyond our policies to allow Mr [redacted] to make payment by means of a veteran’s voucherWe only were made aware that he would be using a voucher after he submitted application for the homeHe never mentioned this prior to applying for the homeAllowing payment by means of voucher expended a great deal of our resources, time and energyAgain this was done to help Mr [redacted] as a veteran who served our countryRespectfully, this also put us in a predicament of answering to the owner of the home as there was a tremendous delay (which again is above and beyond our policies), in obtaining renters for our client as there is a waiting period for vouchersOur office spoke to the future tenant's (now current tenant) case worker, representative, bank representative, family members, and numerous others in being helpful to Mr [redacted] throughout the processAgain, this is far above and beyond our policies, but we were attempting to be helpful and courteous to the future customer in light of their service to our countryOur office did not receive the voucher payment check until as it was mailed to the wrong officeThis was acknowledged by a veteran’s commission representativeImmediately upon receipt of the payment, the customer was contacted and was moved in within hoursThe lease was signed and the customer received keys on At that time, the customer was very gracious and appreciative of our help and efforts throughout the entire processAdmittedly, this complaint comes a surprise and is unfounded and misplaced as our company did absolutely nothing wrong but, rather, went far above and beyond to help, even going outside our policies and proceduresWe simply tried to help a veteran obtain housingThis is, unfortunately, emblematic of a process which routinely places our business in a vulnerable situation where the public routinely takes advantage of our reputation and leverages said reputation against our business.At this time, to the very best of our knowledge, all the customer's needs have been met through our exceptional efforts and there is no issue at this time; we would consider this matter closed We appreciate the opportunity to respond and clarify this situation accurately in writing

The new management company isn't able to do anything because they have yet to receive our security deposit that was supposed to be sent to them by Columbus Real Estate ProsThe reason the issue has been going on for months is due to the fact that we have yet to receive our security depositPer the chain of emails, the former owner of the residence that we renting tried to get our deposit and so did a representative working for [redacted] Property ManagamentOur security deposit is from a place that I no longer live, and was supposed to be sent during a transfer of management has yet to be sent, even though Columbus Real Estate Pros agreed to send itBrett S [redacted] explicitly says he needed the address to send the deposit, yet it was never sent to the address providedNow Columbus Real Estate Pros is asking us to go back and file a new complaint with their company, and reach out to the new property management companyBoth have already been done, yet they are still holding our depositWhat they are doing is not only aggravating, and unethical but illegalWe are due our security deposit as stated in the chain of emailsSo please release my funds and return the deposit that by law belongs to usColumbus Real Estate Pros was not the property management company in charge of managing the property at the time of us vacating the property, [redacted] Property Management wasSo there is no reason for Columbus Real Estate Pros to continue to hold our deposit nearly months after it was requested to be returnedIf the rep that responded actually read the chain of emails that I provided, then they would've realized what they said I should do has already been doneWhich clearly shows that they didn't take the time to read what was sentPlease let's just resolve this and have my security deposit returned to me

We surely take the concerns expressed by our valued tenants (customers) seriously and want to do all we can within the context of our management agreements to deliver the highest level of service possible A review of our open work orders do show an open work order from 1/21/which we are currently working to address and will share active communication(s) with the tenant in the interest of delivering any/all solutions approved by the management contract holder who is also the Homeowner/Landlord as stipulated in the management agreement which outlines service to be delivered to the property in question.We are taking steps to improve the quality of communication with our clients including: Improvement to our phone system, increasing the conduits available to answer phones including two (2) outsourced answering services to direct calls, additional staff to provide for more personalized service, value added service programs to enhance client service, and increased training.We look forward to delivering a remedy in the near term satisfactory to all parties to the best of our ability as the managing agent on behalf of the Homeowner/Landlord

I am rejecting this response because: As described in our complaint, all of the disputed items relate to interior issues and repairs and are the result of negligent management by Columbus Property Management Pros The fact that construction is taking place on a neighboring property is irrelevant Columbus Property Management Pros' claim to have contacted us to resolve these issues is falseWe have filed this complaint with the Revdex.com precisely because we have not received a response to our communications and requests in over days Regards, [redacted]

I lived at [redacted] St until March of this yearI was renting a condo from the owner, who was using Real Estate Pros as the property managerAfter multiple complaints about Real Estate Pros from myself, my roommate and the owner, he decided to switch to [redacted] Property Management in August of Real Estate Pros was supposed to send our security deposit of $to [redacted] , which they never didThe owner then sold the condo in and again reached out to Real Estate Pros to have them mail our deposit to [redacted] which they refused because they said the owner owed for repairs ( that were never actually done) so they were holding our security deposit until he paid themWhich is illegalWe are owed our security deposit and I have tried to call them, with no return phone callsI was told by one rep that he would look into and then he never called me backI have still yet to have anyone return my voicemails, or emails

the reason I'm rejecting is because when one of the representative came over my house to sign the contract, he was very specific that the condo will be rented within day ( weeks) and was explained to me they only will only charge the first month of rent and after that dollars each monthThe $dollars (funding) was requested after I signed the contract, the lady explained to me that this money will be use exclusively and only is case an emergency happens in the house ( broken pipe, for example) and to have a peace of mindI feel I've been mislead in order to have my businessAlso I realize they use very deceptive ways to get customers business> Also I think is very abusive that after three months that the property was not rented and me paying mortgage they asked me if I want to have the property manage by themThis does not make sense at all basically they wanted to cash the first month of and charge the dollars per months? after I did the job in finding the tenants!! after their lack of customer service It is very unfair from my point of view and other people I talked about this issueThey are taking advantage of me and my trust in peopleThey don't really care about customersThey never called back or show any interest in helpingShe just denied in favor or their business and not in favor of the customersHorrible and lack good faith company

As of the time of this response (actually preceding this response), the additional monies requested by this former client have been debited to their account and disbursed All matters are considered closed at this time and no further matters exist in need of attention