Columbus Real Estate Pros

We rent a home from this company They are unreliable They never pick up their phone or return emails which makes it nearly impossible to communicateThey have hidden fees everywhereRead your contract with a lawyer Their online rent payment system is bogus, so we've been dinged for late payments that they canceled on us last minute They are rude and clearly just out to get your money PleaseDon't work with this company unless you plan to take it over I would suggest you run as far as you can from these people

I have been disputing a claim from them for over a year with little to no response on their part they are claiming I owe them money on top of my deposit I never got back I have had no correspondence with them other than one email jan saying they were having technical issues with ITlast week I received a call and a letter from a debt collector

I am the owner of a property in ***, OH that was being managed by Columbus Real Estate Pros Back in May, 2017, I have decided to manage the property myself after several years of a pattern of complaints from renters about Columbus Real Estate Pros The lease was supposed to expire on June 30, My contract with Columbus Real Estate Pros includes a clause that to terminate the agreement I need to give a days written notice I provided such notice via email to Brett S*** on May I specifically requested that the email be considered as a written termination notice I requested closing my account with Real Estate Pros and receiving the $reserve money in my account I also requested that Real Estate Pros not send a renewal lease to the tenant I stated that I will reach out to him and see if he is willing to sign a lease directly with me starting July 1st
I did not get any response despite several reminders to Brett and Paula E*** the portfolio manager I fi

We are having the portfolio manager assigned to this property contact the complainant directly to assist in their proposal of replacement of carpet in the den We appreciate the opportunity to work through this matter

I have found this company to be negligent in their customer serviceI have lived in my current residence, which is under their management, for years I have NEVER received a phone call back on any messages I have left for them with questions I have had I have only been able to speak to a person if I was lucky enough to have someone answer the phone when I callUsually it is a voicemail telling yo to leave a messageI have tried to gain assistance using email I have NEVER received a response from my emails Last winter my furnace went out and it took them week to have someone contact me to get it repaired If you have to deal with this company because your landlord has chosen them I am sorry If you own the property and are looking to rent, please know that from the lesee's point of view, this company is worthless and taking your money while delivering no service

I entered into a property management agreement with Real Estate Pros on 1/12/for management services of a property that I own in Medina, OH I had no issues with the company until I sent a termination of property management agreement on December 11, via email to Danielle W**b, the local property manager, and Brett ***, the Director of Ohio Operations At this time, Real Estate Pros owed me $for a tenant's rent and I had $in an owner reserve account Once Real Estate Pros received the termination letter, I was unable to reach Danielle W**b or Brett S*** via phone or email My wife sent emails to Brett regarding this issue on 12/9, 12/11, 12/16, 12/23, 1/4, and 2/including calling at least once a week She did speak to him once on 12/and he assured her that he would take care of the deposit within two business days He also agreed that the management fees for January ($79) would be taken out of the owner reserve, our contract would be terminated,

My lease ended at the end of April At the same time the owner of the property's contract with Real Estate Pros also ended Real Estate Pros refuses to acknowledge that the contact ended and continues to bill me They also refuse to refund my security deposit They simply ignore all of my calls, emails and letters They do the same to the property owner

As per our previous response to Mr*** as well as per the contract which was signed by Mr***, our company is due a fee which equates to a percentage of late fees collected from the tenant, specifically referencing Section of the contract which outlines all fees associated with the management of the propertyWhen the fees are paid by the tenant, the amount in its entirety is credited to the clients (owner) account and then a charge for the fee, contractually due to us is placed on the account; In speaking with the person(s) the client has referenced, it has been concluded the same information was relayed at the time of the phone call with the manager referenced by the clientAt this time there is no further resolution to this complaint as an explanation has been provided on multiple occasions and all measured have been taken to address the clients concerns

As you did not collect such "holding fee" with the application, but days later after the application was sent in, and after we were approved you sent to us as a "security deposit liability" form (which was paid days later), it was not at all clear that the "security deposit liability" would be kept as such "holding fee." Your condescending tone in such matters (i.e"What was paid to us we agree to pay back............$0) only further affirms the fact that anyone doing business with you should look elsewhere. Also, still haven't gotten Returned phone call for the 7+ voicemails I left or An actual email back. My complaint is with your business and the shady way you do thingsNot the ownerMy only complaint against the owner is that they would do business with you in the first placeIf you want to give me their contact so I can see if they actually got the money from you I will gladly give them a call

I entered into a lease agreement with Real Estate ProsMy rent of $is to be paid by the 5th of every month which I have done since moving inAfter my payment was posted in February I recieved late fees on my accountThe fees were because "water and sewer" charges were not paidI have never recieved a statement listing the water or sewer chargesJust charges on my account After I emailed someone on the Real Estate Pros staff my complaints of the fees on my account the fees were refundedI asked for a statement of the water and sewer charges and never received one When I went to make a payment for March online like I always do there was a banner across my screen saying my account is not eligible for payments please contact the officesOf course when I call the office there is no one there to answer my callsSo now my rent will be considered "late" even though I went to the website to log in to make a paymentThis is the worse company to ever rent from or do busin

I have a property I wanted to rent , so I decided to get a third party ( REAL STATE PROS) to handle that for me When I signed the agreement the guarantee that the property will be rented within days maybe a little more They asked me for dollars for what they call funding money that is going to be exclusively used if any emergency with the house happens like a broken pipe, toilet issues etci told her ( the agent) that we have 24/emergency service in my condo complex I wanted to save that moneyShe said I need to have the funding because is case my condo does not respondso I decide to send the check for the dollar that they cashed immediately! After three months they could no find any tenants for I called several times to check statusthey never responde my emails or phone callsso I decided to hunt for tenants my self After days I got to rent my condo to a family of threethis was back in DecemberSo I sent other email to let them know I found

We respect the position of this long-term client and want to ensure that our business is concluded in a smooth manner We are unable to ascertain as to why they did not get paid for the month of February but are immediately taking the steps to remedy the issue This is, very
respectfully, the only time we have missed a payment to this good client the entire time we've done business and it was surely unintentional We are immediately disbursing the requested amount and the client should receive those 2-business days (at the most) Additionally, we understand the owner's request to be forwarded the departing tenant's entire security deposit now but, unfortunately, this is simply not within either our company standard or industry standard as we hold the tenant's deposit and they have not yet departed We have to act ethically and do an actual inspection of the property and assess charges against their deposit after departure using the standard wear and tear standard We surely represent the owner's interest but, as the party also involved in the lease agreement, we are not comfortable, nor would any company, creating a scenario that could possibly end up with the inadvertent and inappropriate full forfeiture of a tenant's security deposit without affording them a fair opportunity to have the property inspected Once the tenant has departed, we will inspect the property and will ensure that the owner's needs are attended to while ensuring that the tenant's deposit is handled in a manner consistent with Ohio Revised Code

Please disregard this complaint, it has been resolved with the company

Columbus Real Estate Pros is an awful entity to rent fromI rented from them for two yearsCalls and emails are never returnedI never actually spoke to a live person until they lost their set of keys to the home I was rentingThey needed to get in for the homeowner and they actually lost their set of keysMaintenance requests went unansweredI couldn't wait to get out of thereDo not rent from them

Dear Revdex.com,I found the agreement they never gave me the hard copy, The rep came over my house and make me sign everything onlineelectronic signaturesand that is the one they deleted out of my profilevery squechysorry but im very upset about they handle the business and the lack of honestyas you can see in the previos attachement about the fundinghe was very clear the funding is only for repairs and is my money and not a feeI hope you read thatand after three months with not tenants I had to look for tenants my selfand he was very clear it will take only weeks masto have the unit rentedthat is why I greed with that company.thank you for your help

At the time my contract was being prepared, I had advised this company that my renter was to pay all utilities, including water and sewer once my home in Brook Park was rentedI was advised that this would be added to my future tenant's contract and lease agreement before a tenant would be allowed to rent my propertyA tenant moved in my property on October, In November, 2016, (after my tenant moved in), I received my first water and sewer bill that included weeks of billing that was the responsibility of my tenant At that time, I contacted the person who was in charge of my home (Danielle W***) to either: AHave my renter change the billing into her name or BKeep the billing in my name and I would send the bills in when they were received at which point the tenant would make paymentDanielle advised this would be taken care of, but never followed throughThrough an email, Brett S*** stated he was aware of the utility concerns and would get the matter resolved (Novemb

I hired RealEstatePros.com to manage my rental property They company has erroneously charged my account as and expense for the tenants pet fee reducing money's owed to me The company gave made the same mistake consecutive months I have made several attempt to contact my direct agent as well as other agents and the owner without resolve The agents have made no attempt to communicate with me on the progress or correct the issue by sending me the money's owed I have also not received reimbursement for water or sewer the bill

Columbus Real Estate Pros has managed my home on Pontiac Ave for years now As an investor, I have been very happy with the staff and the attention I have received They give me great inspections and my house has been rented the majority of the last years The best value around and I am comfortable knowing they have my best interest in mind as an owner

I am currently a tenant at a duplex in Columbus, Ohio covered by this company They are absolutely the worse there isThey refused to mow the grass even though it is part of the rent The grass gets overgrown it is hard to believe that tenant live in the duplexWe have an abandoned house next door that has better grounds-keeping than this real estate companyWhen we call to ask them to come and fix repairs in the house, they are absolutely rude on the phone and send us to a voicemailThey take up to a month to come and fix simple things such as the dishwasher The tile in the kitchen has been coming apart but they still refuse to come by and fix it Most unprofessional company I have ever had to dealt with

I walked the home that I am renting from Real Estate Pros prior to submitting an application on the home At the time, I was promised that the home would be repaired, clean, and ready for us to move in should we apply We agreed that I would accept the carpet as is and would not be charged for the pets I was bringingI immediately applied and was approved and submitted the deposit to hold the account We agreed upon a move in date of 5/and I signed the pre-move in paperwork and lease paperwork on the 3rd of May On the 18th I was informed that I was not to pay a pet rent which was not disclosed at all during the entire process I did not fight this as I was now in a limited time period as we would have had no other place to move However, on the 21st when we moved in we found that the home had not been repaired It was filthy and still full of the old tenants things and had a massive water leak It took over a week for them to remove the old items and to stop the leak We