Commerce Payment Systems

In response to this complaint First on behalf of Commerce Payment Systems I would like to apologize for the inconvenience this has caused you All rates and fees have been charged as per contract and memos placed within the merchant statement Nonetheless to place this issue aside refund has been processed for the dispute amount totaling two separate deposits of $and another of $136.50, please expect refund to post within 48-hours to the bank account we have on file Please note your merchant account has been successfully closed Commerce Payment Systems values your business and truly apologizes for this inconvenienceWe truly hope this satisfies your issue, if it does not please feel free to email me at [redacted] , or you can call me directly at ###-###-#### and ask for me by name Thank you [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I just sent commerce bank a response letter to try to clean up there inappropriate charges I will not let this go I feel they took to much moneys for a charge of they took over dollas an change held my money for weeks then I closed my account in January an febuary [redacted] they took out from my account again sayin it was charges for what was the charge for I did not hav any more credit charges these people are taking advantage of my business I would like for it to be fixed any questions call me [redacted] Cortland flooring

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Enclosed you will find a copy of the cancelation sent on 042014, shows confirmation of the fax and I also have the written notice from Postal Service when the Machine was received by your company on which according to your employee will complete the process of cancelation, if now you are telling me that it was never received you are a liar and your company is a rip offYes you gave me a refund because we were entitled to received my money back you were taking money out of my bank account without authorizationIf you do not have good workers that they do not keep records it is not my fault And I will sustain that this company is a rip off and should not be doing business ? For sure I will not open any service with this type of company [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolvedI will consider this complaint to be closed as soon as funds have been returned to my bank Sincerely, [redacted]

In response to this complaint First on behalf of Commerce Payment Systems I would like to apologize for the inconvenience this has caused you According to our records all fees have been charged as per contract and memos placed on your merchant statement Nonetheless in effort to place this issue aside a full refund has been issued for the dispute amount of $Please expect refund to post within 3-business days to the bank account we have on file Commerce Payment Systems values your business and truly apologizes for this inconvenienceWe truly hope this satisfies your issue, if it does not please feel free to email me at [redacted] or you can call me directly at ###-###-#### and ask for me by name Thank you [redacted]

In response to this complaintFirst on behalf Commerce Payment Systems I would like toapologize for the inconvenience this has caused you After speaking with [redacted] over the phone, although all of therates and fees were charged as per contract, it seems as if there was a miss communicationin reference to the rates and fees he was schedule to payI did provide a copyof his contract for his review and pointed out what his scheduled fees are.Nonetheless we have placed [redacted] on a VIP plan for his inconvenience andapproved the dispute refund amount of $The refund will post to the bank account we have on filewithin 2-business daysCommerce Payment Systems values your business and trulyapologizes for this inconvenienceWe truly hope this satisfies your issue, ifit does not please feel free to email me at [redacted] ,or you can call me directly at ###-###-#### and ask for me by name Thank you [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Why is the remainder of all funds being held for six months Shouldn't it be months from date of purchase? I have no contract with them that would allow them to do this [Sincerely, [redacted] ***

In response to this complaint Please see copy of the agreement and a sample of a statement message change smade to your ratesIf you wish to further discuss your rates and fees please contact customer service at ###-###-#### Commerce Payment Systems values your business and truly apologizes for this inconvenienceWe truly hope this satisfies your issue, if it does not please feel free to email me at [redacted] , or you can call me directly at ###-###-#### and ask for me by name Thank you [redacted]

[redacted] I am writing in response to your letter dated March ***, 2016, regarding the above-referenced complaint filed with your agency Commerce Payment Systems takes pride in providing excellent customer service and we always work to resolve any concerns of our customersUpon receipt of this complaint on March ***, 2016, a Manager contacted [redacted] and we were able to come to an amicable resolution I informed him that the account referenced above will be terminated in the next hours and a credit in the amount of $is being sent to his bank At this time we feel as though we have resolved this issue to the merchant’s satisfactionIf you have any additional questions, please do not hesitate to contact me at ###-###-####Sincerely, Kathy B [redacted] Sales Support Manager

In response to this complaintFirst on behalf Commerce Payment Systems I would like to apologize for the inconvenience this has caused youAfter carefully reviewing your merchant account, according to our records, all rates and fees have been charged as per contractAll a refund was issued for $back in July Nonetheless for this inconvenience we will be refunding a the full dispute amount of $this will be deposited to bank account we have on file under bank account ending in ***Please expect the deposit to post within 24-hours Commerce Payment Systems values your business and truly apologizes for this inconvenienceWe truly hope this satisfies your issue, if it does not please feel free to email me at [redacted] or you can call me directly at ###-###-#### and ask for me by nameThank you [redacted] Thank you [redacted]

In response to this complaint First on behalf of Commerce Payment Systems I would like to apologize for the inconvenience this has caused you The $annual fee is clearly labeled in the agreement that was signed by youYour account does not have a flat rate of 1.39%As per your contract there are different rates for rewards and business cards Nonetheless a $credit has been issued please expect refund to post within your February merchant statement Commerce Payment Systems values your business and truly apologizes for this inconvenienceWe truly hope this satisfies your issue, if it does not please feel free to email me at [redacted] or you can call me directly at ###-###-#### and ask for me by name Thank you [redacted]

On behalf the company, I would like to deeply apologize for any inconvenience that this may have causedWe're going to step up to the plate and refund the $82.95, and you should see this in your account within 1-business daysPlease let this serve as your official cancellation confirmation, and that no other fees will be billed to this account

In response to this complaint First on behalf of Commerce Payment Systems I would like to apologize for the inconvenience this has caused you After carefully reviewing your merchant account all rates and fees have been charged as per contract and memos placed within your merchant statement Nonetheless a full refund has been issued for the dispute amount of $please expect funds to post within 48-hours to the bank account we have on file Commerce Payment Systems values your business and truly apologizes for this inconvenienceWe truly hope this satisfies your issue, if it does not please feel free to email me at [redacted] , or you can call me directly at ###-###-#### and ask for me by name Thank you [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution, and the subsequent action required, is satisfactory to me and the matter has been resolvedI would add that in no way would I ever recommend this business to anyoneThis entire ordeal with them falls well short of what most people would consider reasonable and ethical Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Though Evolution BankCard has promised to refund the monies debited from my account, which part of their response I accept, they have NOT promised to close my account permanently, which is crucialNor did they ask for the name of the person whoreferred me - [redacted] In addition, they have not accepted any responsibility for sending confidential financial information to an email account that is not mine, which I believe is an abrogation of SEC rules Sincerely, [redacted]

Revdex.com:At this time, my complaint, ID [redacted] regarding Commerce Payment Systems has been resolved Sincerely, [redacted]

In response to this complaintFirst on behalf Commerce Payment Systems I would like toapologize for the inconvenience this has caused you After carefully reviewing your merchant account, all ratesand fees have been charged as per contractNonetheless the refund request hasbeen approved for the full dispute amount of $Please be advise refund will post to the bank account we have on file within2-business daysCommerce Payment Systems values your business and trulyapologizes for this inconvenienceWe truly hope this satisfies your issue, ifit does not please feel free to email me at [redacted] ,or you can call me directly at ###-###-#### and ask for me by name Thank you [redacted]

The complaint was forwarded to Commerce Payment Systems and below is their response Sincerely [redacted] In response to this complaint, first on behalf of Evolution Bankcard I would like to apologize for the inconvenience this has caused you I personally contacted [redacted] and explained that the rates and fees have been charged as per contractAs per our conversation, seems as if there was mis communication between the sales rep and the merchant Nonetheless in effort to address the issue at hand, a full refund has been issued for the dispute amountPlease expect refund to post to the bank account within 48-hoursThe merchant account has been officially closed Evolution Bank Card values your business and truly apologizes for this inconvenienceWe truly hope this satisfies your issue, if it does not please feel free to email me at [redacted] , or you can call me directly at ###-###-#### and ask for me by name Thank you [redacted]

In response to this complaint First on behalf of Commerce Payment Systems I would like to apologize for the inconvenience this has caused you After carefully reviewing your merchant account, as per the signed agreement, your contract states that your average ticket is $and you high ticket is $You processed a sale totaling $2,This flag our system, us a processor if this sale chargebacks and the withdraw is blocked by your bank account for any reason, we are liable for itWe have every right to validate all the sales that raises a flag on our endAnd due to the fact that you went over your high ticket, your funds will remain on hold accordantly Commerce Payment Systems values your business and truly apologizes for this inconvenienceWe truly hope this satisfies your issue, if it does not please feel free to email me at [redacted] , or you can call me directly at ###-###-#### and ask for me by name Thank you [redacted]

The only written documentation I have is the mailer I received from Commerce PaymentsI have attached a portion of itI have never received anything from them, not a contract, not a payments record, nothingWhen they took money out of my account ($67.35) instead of putting it in I blocked any further withdrawalsI then received a voice mail from Patsy at [redacted] complaining about the block because they wanted to take more money out of my account(I have attached a transcript of this voice message) I returned the call and spoke to a representative of [redacted] who confirmed that Commerce Payments is a subsidiary of [redacted] and that they handled all their financial transactionsI now know that [redacted] is responsible for all the actions taken by Commerce Payments and must be the one holding the money I processed through themThey are clearly the ones taking the money out of my accountI agreed to have this company handle my credit card processing based upon the terms clearly specified in the mailer I have attachedThese terms were confirmed in a call to the sales representative (Carolyn G [redacted] who confirmed there are no stacosts and no cancellation feesThe terms were a monthly service fee of $and a transaction fee of 1.39%I sent them a fax on 8***/cancelling my account as they instructed me to do, I was told again at that time there would be no cancellation feeI have processed $through them and received none of itI was told in my call to [redacted] that if I did not remove the block I would never see any of that moneyThis is clearly inappropriate as these moneys were paid to me for my serviceI want the money they processed minus the agreed upon feesIn my calculation they owe me $