Commerce Payment Systems

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
I am awaiting if the business truly does as it says it willHe told me that all my information will be destroyed, and that there will be no charges against my accountThe terminal did come on Wednesday, and I rejected the deliveryI am willing to retract my statement if all the above is done.Thank you,*** ***

In response to this complaint
First on behalf of Commerce Payment Systems I would like to
apologize for the inconvenience this has caused you
Please be advise refund was issued for $within
the April
statement, your monthly fee of $was charged in which a net deposit was
made of $back to your accountPlease see copy of the statement in form
of attachment
A refund has been issued for the remaining disputed balance
of $totaling the refund of $
Please note your merchant account has been successfully
closed
Commerce Payment Systems values your business and truly
apologizes for this inconvenienceWe truly hope this satisfies your issue, if
it does not please feel free to email me at ***, or you can call me
directly at ###-###-#### and ask for me by name
Thank you
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
That makes no sinceI sent the one FROM the state that said it was satisfiedThe one they want is the one I gave to the court here to file, so I do not have that one. Yes, I was told who to contact and they are the ones who said it would take months to get our moneyOr, refund every customer back that used there cards and then have to run them again on a new machine.
I did not flat out refuse to send them anything, I simply stated that I do not have the paper they want, as I filed that one with the county court here. Regardless, none of this helps with the $of our money they have. I had sent drivers license, bills that showed the address of business, bank information, and a letter from the STATE saying the debt was satisfied. If it were not satisfied, would not have been able to get a state tax number or food license from the state. They can make all the excuses they want, but the simple truth is they owe us $1000, and I highly doubt we will ever get it, as we closed down our bank account because of them. I doubt this will ever be settled, as they are rude when you try to talk to them about it, and that's if they even call you back
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

In response to this complaint. First on behalf Commerce Payment Systems I would like toapologize for the inconvenience this has caused you I personally contact *** and addressed the issue at hand,Aftercarefully reviewing your
merchant account, all rates and fees have been chargedas per contractNonetheless the refund request has been approved for the fulldispute amount of $301.85 Please be advise refund will post to the bank account we have on file within2-business days. Commerce Payment Systems values your business and trulyapologizes for this inconvenienceWe truly hope this satisfies your issue, ifit does not please feel free to email me at ***,or you can call me directly at ###-###-#### Thank you
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

In response to this complaint
First on behalf Commerce Payment Systems I would like to
apologize for the inconvenience this has caused you
After carefully reviewing your merchant account, all
rates
and fees have been charged as per contractUpper Management has declined to retroactive
refund the fees from the previous processing
Mangt has made a
final decision based on your contract
As a courtesy a refund will be issued for $250.00, please
Commerce Payment Systems values your business and truly
apologizes for this inconvenienceWe truly hope this satisfies your issue, if
it does not please feel free to email me at ***,
or you can call me directly at ###-###-#### and ask for me by name
Thank you
*** ***

Revdex.com:
At this time, I have not been contacted by Commerce Payment Systems regarding complaint ID ***
Sincerely,
*** ***

In response to this complaint
First on behalf of Commerce Payment Systems I would like to
apologize for the inconvenience this has caused you
After carefully reviewing your merchant account, all fees
and charges have been charged as per contract
This is the final decision made on this complaint
Management have declined any refund due to the rates and fees were charged as
per contract
Commerce Payment Systems values your business and truly apologizes
for this inconvenienceWe truly hope this satisfies your issue, if it does not
please feel free to email me at ***, or you can call me
directly at ###-###-#### and ask for me by name
Thank you
*** ***

In response to this complaint
First on behalf of Commerce Payment Systems I would like to
apologize for the inconvenience this has caused you
After carefully reviewing your merchant account all
rates
and fees have been charged as per contract and memos placed within your
merchant statement
Nonetheless a full refund has been issued for the dispute amount
of $please expects funds to post within 48-hours to the bank account
we have on file
Your merchant account has been successfully closed
Commerce Payment Systems values your business and truly
apologizes for this inconvenienceWe truly hope this satisfies your issue, if
it does not please feel free to email me at ***, or you can call me
directly at ###-###-#### and ask for me by name
Thank you
*** ***

In response to this complaint
First on behalf of Commerce Payment Systems I would like to
apologize for the inconvenience this has caused you
Please be advised
funds are on hold due
suspicious activityRisk Mangt has the funds on
hold, as per the notes on the account you have been notified by risk analysis ***
Funds cannot be releasedPlease contact *** directly for
further questions
Commerce Payment Systems values your business and truly
apologizes for this inconvenienceWe truly hope this satisfies your issue, if
it does not please feel free to email me at ***, or you can call me
directly at ###-###-#### and ask for me by name
Thank you
*** ***

In response to this complaint
First on behalf of Commerce Payment Systems I would like to
apologize for the inconvenience this has caused you
After carefully reviewing your merchant account, all
rates
and fees have been charged as per the legal contract that was signed and agreed
to
According to our records the fees were never successfully withdrawn
as per the debit was blocked by your bank
There since the fees were never withdrawn no refund is to be
issued
The account is successfully closed
Commerce Payment Systems values your business and truly
apologizes for this inconvenienceWe truly hope this satisfies your issue, if
it does not please feel free to email me at ***,
or you can call me directly at ###-###-#### and ask for me by name
Thank you
*** ***

Good Afternoon, I was able to explain your case to upper management, and they approved the full refundWe will be issuing a second refund for the difference in the amount of $The reason why the monthly charges were being deducted, is because we have a signed agreement from youWhen you want to cancel an account, we have a procedure involving filling out a cancellation formAccording to our records, we never received a signed cancellation form from you, authorizing us to close your accountYou should see this refund within the next 2-business daysWe deeply apologize for any inconvenience that this may have causedIf you have any further questions regarding this issues, please feel free to call us at ###-###-####

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In response to this complaint
First on behalf of Commerce Payment Systems I would like to
apologize for the inconvenience this has caused you
After carefully reviewing your merchant account, all fees
have been charged as per contract
Commerce has not charged this merchant account a total of
$9,in fees alone… No refund will be issued as per contract
If you wish to discuss your agreement, please contact
customer service at ###-###-####
Commerce Payment Systems values your business and truly apologizes
for this inconvenienceWe truly hope this satisfies your issue, if it does not
please feel free to email me at ***, or you can call me
directly at ###-###-#### and ask for me by name
Thank you
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
However, I most definitely would not recommend this company to any acquaintance or business affiliate simply to the amount of inconvenience and time I have had to be on the
phone dealing with overcharges with this companyThank you very much for your attention to this matter
Sincerely,
*** ***

In response to this complaint
First on behalf of Commerce Payment Systems I would like to
apologize for the inconvenience this has caused you
According to our records all fees have been charged
as per
contract and memos placed on your merchant statement…
Nonetheless in effort to place this issue aside a full
refund has been issued for the dispute amount of $Please expect refund to
post within 3-business days to the bank account we have on file
Your merchant account is officially closed
Commerce Payment Systems values your business and truly
apologizes for this inconvenienceWe truly hope this satisfies your issue, if
it does not please feel free to email me at ***, or you can call me
directly at ###-###-#### and ask for me by name
Thank you
David Fields

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I have closed the bank account due to these unauthorized charges** *** will need to send a check for the refunded amount to my address at *** *** ***
*** ** ***
when I receive the check and it clears, I will notify that the complaint has been resolved
** ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolvedHowever the statement made by Commerce "all rates and fees have been charged as per contract" we no longer had a contract but they continued to charge us as if we did
Sincerely,
*** *** *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Until such time as the funds are refunded, and actually deposited in my bank account, I will not consider this matter resolvedI am only sending this response to meet the day response period set forth by the Revdex.comI have already been subjected to the "promises" of this company, and refuse to be coerced into an agreement of resolution without it being substantiatedWhen I see the funds in my account, I will consider this matter resolved, and will comply with a statement of resolution, but not one second sooner.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***