Commerce Payment Systems

In response to this complaint
First on behalf of Commerce Payment Systems I would like to
apologize for the inconvenience this has caused you
After carefully reviewing your merchant account, all
rates
and fees have been charged as per contract
All rates and fees have been charged as per contractPlease
be advised that your merchant account, as explained over the telephone, no
further refund will be issuedIf you wish to discuss your agreement in detailed please contact customer service at ***
Commerce Payment Systems values your business and truly
apologizes for this inconvenienceWe truly hope this satisfies your issue, if
it does not please feel free to email me at ***, or you can call me
directly at ###-###-#### and ask for me by name
Thank you
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
If you log onto the company website (as I initially did when I was enticed to open an account with Commerce Payment Systems) there is absolutely no mention of the insurance fee. This can in no way qualify as "free" and is indeed a hidden cost. The company website makes it seem as if all the costs are open and upfront with no surprises or hidden charges of any kind...therefore, it's a lie and misleading. The company should state on their website that this insurance fee does exist.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

In response to this complaint
Mentioned on the previous response refund has been issued for
the dispute amount of $
Customer Service line is open hours a dayOur tool free
number is ###-###-####
Thank you
*** ***

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*** *** *** ** * ***
I am writing in response to your letter dated April ***, 2016, regarding the above-referenced complaint filed with your agency. Commerce Payment Systems takes pride in providing excellent customer service and we always work to resolve any concerns of our customers
Upon receipt of this complaint, a Manager attempted multiple times to contact *** ***. We were finally able to communicate via email on 05/**/16. We were able to come to an amicable resolution and are sending *** *** a check for $674.67. At this time we feel as though we have resolved this issue to the merchant’s satisfaction
If you have any additional questions, please do not hesitate to contact me at ###-###-####
Sincerely,
Kathy B***
Sales Support Manager

In response to this complaint. First on behalf Commerce Payment Systems I would like toapologize for the inconvenience this has caused you After carefully reviewing your merchant account, all ratesand fees have been charged as per
contractNonetheless the refund request hasbeen approved for the full dispute amount of $99. Please be advise refund will post to the next merchant statement as a misccredit. Commerce Payment Systems values your business and trulyapologizes for this inconvenienceWe truly hope this satisfies your issue, ifit does not please feel free to email me at ***,or you can call me directly at ###-###-#### and ask for me by name Thank you *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
CPS were refunded $in September I have checked my bank statements for both September and October Can they provide exact date the refund/deposit was made Otherwise, they will have to refund that amount as well.I would also like to CPS to inform me the day they process the refund for $and cancel my subscription as well. Thanks
*** ***

Revdex.com:At this time, I have not been contacted by Commerce Payment Systems regarding complaint ID ***
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They haven't contacted me They are trying to charge me fees that weren't supposed to be charged I'm having to put a cancel on payment after they try to take it out using my account information and it's costing me $each time I have tried to cancel with them and they have made it very hard They put me on hold and tell me that the person I was talking to doesn't work there Huh? So weird Now a company that I used for years and cancelled because they were charging me high fees is answering their phone calls They charged me $to cancel and they are answering the calls of the company that I changed too? Very suspect I think I'm getting scammed
*** ***
*** *** ***
***

This complaint was forwarded to Commerce Payment Systems and I have provided their response below
Sincerely
*** ***
** *** ***
*** *** ***
First on behalf of Evolution Bankcard I would like to apologize for
the inconvenience this has caused you.
After speaking to *** ***, it was clear that there was a miscommunication between the sales rep and the merchant
contractThe rates and fees were charged as per contract.
Nonetheless a full refund was issued for the disputed amountPlease expect separate creditsOne for $and the other for $The
refund will post to the bank account we have on file within 48-hours.
Evolution Bankcard values your business and truly apologizes for this inconvenienceWe truly hope this satisfies your issue, if it does not
please feel free to email me at ***, or you can call me directly at ###-###-#### and ask for me by name
Thank you
*** ***

*** *** *** responded with the same line he uses to apologize to every company that has issuesI emailed and called *** *** with no responseCommerce does not respond in a positive manner to any communicationsThey have made getting our money back as painful as possibleIt is ironic that *** *** says their underwriting department considers us "high risk" yet they are the ones holding now over $96,of our moneyWe told them that we would be keying in cards as we have customer cards on file for our aircraft services so that is a no response from *** *** as we put that on our applicationDo business with this company at your own riskWe are in the process of refunding credits but again Commerce has made this as painful as possibleThe *** of *** has been in business for over years with absolutely no financial risk doing over million dollars a year in providing services primarily to the government, but Commerce considers us "high risk" with no proof, never contacted us, and never told us they were holding our fundsI doubt they are paying us interest on the money they are holding, but who knows, they never respond to customers calls

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved becausI have read your response and I cannog in good conscience accept what was said. Even though I did receive the refund as you said you would do. You say you are stepping up to the plate? I believe to only reason that a refund was issued is because of the negative publicity of a negative Revdex.com report. You say that the fees charged was in my contract? So then you admit that what your sales people state differs to what is actually charged. No one will agree to pay 31+ dollars a month, in addition to undisclosed charges from ***. Also, you say that I never officially cancelled? Not only did I officially cancel, but the proof of the cancellation is attached. I was willing to let everything go, then you had the audacity to make these statement to make yourself look good. It is obvious that I am not the only victim of you company. You have a pattern of deception. I want all of my data, contact information, bank information permanently removed from your system immediately!!
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

In response to this complaint
First on behalf of Commerce Payment Systems I would like to
apologize for the inconvenience this has caused you
After carefully reviewing your merchant account all
rates
and fees have been charged as per contactSecondly no cancellation
request/form have been submitted
Nonetheless, in effort to address the issue at hand a full
refund has been issued for $Please expect refund to post back to the
bank account within 48-hours to the bank account we have on file
Commerce Payment Systems values your business and truly
apologizes for this inconvenienceWe truly hope this satisfies your issue, if
it does not please feel free to email me at ***, or you can call me
directly at ###-###-#### and ask for me by name
Thank you
*** ***

In response to this complaint
First on behalf of Commerce Payment Systems I would like to
apologize for the inconvenience this has caused you
According to our records all fees have been charged
as per
contract and memos placed on your merchant statement…
Nonetheless in effort to place this issue aside a full
refund has been issued for the dispute amount of $Please expect refund to
post within 3-4 business days to the bank
account we have on file
Commerce Payment Systems values your business and truly
apologizes for this inconvenienceWe truly hope this satisfies your issue, if
it does not please feel free to email me at ***, or you can call me
directly at ###-###-#### and ask for me by name
Thank you
*** ***

Thank you again for taking the time out to talk to me about your concern today! Please let this email serve as a confirmation that your accountis fully closed, and that you will never see a charge from our company againPlease also see attached statement showing that the credit was processed for *** *** *** ***: The Healing Circle. We keep all referral information well documented in our system, and that's how wealready knew what account to apply it toWe processed your refund, and hers, on June *** and we were able to confirm that you received it.The only email that we have on file is the one that we confirmed over the phoneWe have no other email for you in our recordsOnce again, I deeply apologize for any inconvenience that this may have caused!As per our conversation, please feel free to contact me directly at anytime*** ***
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*** ** ***
*** *** ***
***

In response to this complaint
First on behalf of Commerce Payment Systems I would like to
apologize for the inconvenience this has caused you
Funds have been released as of 6/**/
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Commerce Payment Systems values your business and truly
apologizes for this inconvenienceWe truly hope this satisfies your issue, if
it does not please feel free to email me at ***, or you can call me
directly at ###-###-#### and ask for me by name
Thank you
*** ***

Revdex.com:At this time, I have not been contacted by Commerce Payment Systems regarding complaint ID ***.Sincerely,*** ***

First and foremost, I would like to apologize on behalf of Commerce Payment Systems, for any inconvenience that this may have causedWe received your cancellation form on December *, and all monthly fees have been charged as per your terms and agreementsNonetheless, we're going to step up
to the plate and refund the $You should see this credit in your bank account within 3-business daysIf you have any further questions regarding this refund, please call ###-###-####

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
As a new business owner, I greatly appreciate your assistance
Sincerely,
*** ***

In response to this complaint
First on behalf of Commerce Payment Systems I would like to
apologize for the inconvenience this has caused you
All rates and fees have been charged as per contract
and
memos placed within the merchant statement
Nonetheless to place this issue aside refund has been
processed for the dispute amount totaling $118.95, please expect refund to post
within 48-hours to the bank account we have on file
Please note your merchant account has been successfully
closed
Commerce Payment Systems values your business and truly
apologizes for this inconvenienceWe truly hope this satisfies your issue, if
it does not please feel free to email me at ***, or you can call me
directly at ###-###-#### and ask for me by name
Thank you
*** ***

In response to this complaint
First on behalf of Commerce Payment Systems I would like to
apologize for the inconvenience this has caused you
After carefully reviewing your merchant account, your
account is
required to pass validation
According to our notes you have been in touch with *** in
effort to rectify you issue
I have forwarded all of your info and copy of this complaint
to *** in effort for her to contact you in effort to have this rectify
Commerce Payment Systems values your business and truly
apologizes for this inconvenienceWe truly hope this satisfies your issue, if
it does not please feel free to email me at ***, or you can call me
directly at ###-###-#### and ask for me by name
Thank you
*** ***

In response to this complaint
First on behalf of Commerce Payment Systems I would like to
apologize for the inconvenience this has caused you
Refund was issued back on 08/**/please allow
48-
hours to have your bank post the refundPlease see proof of the refund in form
of attachment
Commerce Payment Systems values your business and truly
apologizes for this inconvenienceWe truly hope this satisfies your issue, if
it does not please feel free to email me at ***, or you can call me
directly at ###-###-#### and ask for me by name
Thank you
*** ***