Commerce Payment Systems

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
They have been adding charges to our account that were not initially stated on the original contractWe had someone call and started asking us - once again - to tell them from the beginning - what the problem wasWe have spoken with about 10- people from their company and every single time that we have called they say they don't keep information in their system and we have to start from square oneOnce you start expalining your concern they say they are not the person you need to speak to and start passing you on to others who know just s little as the one beforeWe even tried speaking to the person who set up our account and he passed the call to customer service. AT THIS TIME NOTHING HAS BEEN RESOLVED
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,*** ***

In response to this complaint
First on behalf Commerce Payment Systems I would like to
apologize for the inconvenience this has caused you
Spoke to the merchant he advised he had spoken to
someone
prior from us calling and merchant advised everything was taken care of
He was thankful for the call…
Commerce Payment Systems values your business and truly
apologizes for this inconvenienceWe truly hope this satisfies your issue, if
it does not please feel free to email me at ***,
or you can call me directly at ###-###-#### and ask for me by name
Thank you
*** ***

First and foremost, we would like to apologize on behalf of *** *** for any inconvenience that this may have causedAs explained per our conversation, this was for the last billing cycle which is explained in your agreementNonetheless, we're refunding this amount back to you,
and we're stepping up to the plateYou will see a credit of $hit your bank within 1-business daysPlease feel free to call us with any other questions or concerns

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Their so called red flag went up when we called to see why no funds were being deposited to my account and it was discovered they had set up the account as my former secretary being owner of my company They then shut the account downI never signed an agreement with them to hold my money for six months They have released part of the money but are refusing to release the rest of it for six month I called earlier this week to request a statement of fees we have been charged which I still haven't receivedI it not acceptable to me to wait six more months to get my money since they were the ones that shut down my account
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Upon receiving notice that the payment company refuses to make any remedies, I went through my records and was able to locate the contract I signed with them. The rate is actually significantly lower based on the contract than even what the told me we agreed to. Based on my records I have attached, our agreed rate was 1.4% rather than the 3.4% they informed me I was being charged and the agreed upon fees are included as well. This not only substantiates my original complaint that I was overbilled $but most likely significantly more. I appreciate any and all assistance you can provide in rectifying this matter
Sincerely,
*** ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

In response to this complaint. First on behalf Commerce Payment Systems I would like toapologize for the inconvenience this has caused you After speaking with *** over the phone, although all of therates and fees were charged as per
contract, it seems as if there was a miss communicationin reference to the rates and fees he was schedule to payI did provide a copyof his contract for his review and pointed out what his scheduled fees are.Nonetheless we have placed *** on a VIP plan for his inconvenience andapproved the dispute refund amount of $800.00. The refund will post to the bank account we have on filewithin 2-business days. Commerce Payment Systems values your business and trulyapologizes for this inconvenienceWe truly hope this satisfies your issue, ifit does not please feel free to email me at ***,or you can call me directly at ###-###-#### and ask for me by name Thank you *** ***

In response to this complaint
First on behalf of Commerce Payment Systems I would like to
apologize for the inconvenience this has caused you
There is no record of any cancellation request
being
submitted… A written request is required to close the merchant account
Nonetheless in effort to place this merchant account aside your
merchant accounts have been officially closed as per your request
Commerce Payment Systems values your business and truly
apologizes for this inconvenienceWe truly hope this satisfies your issue, if
it does not please feel free to email me at ***, or you can call me
directly at ###-###-#### and ask for me by name
Thank you
*** ***

In response to this complaint
First on behalf of Commerce Payment Systems I would like to
apologize for the inconvenience this has caused you
After carefully reviewing your merchant account,
your
account has failed verification
This concluded your merchant account to be declined due to
unable to verify identityYou can reprocess these sales with a different
processor or the funds will be on hold for months before releasing any funds
Commerce Payment Systems values your business and truly
apologizes for this inconvenienceWe truly hope this satisfies your issue, if
it does not please feel free to email me at ***, or you can call me
directly at ###-###-#### and ask for me by name
Thank you
*** ***

Good Afternoon,
I just called the merchant to give her the heads up, that her refund of $has been processed and should hit her account within 1-business daysWe're definitely sorry for any miscommunication, and also apologize for any inconvenience

At first, this company seemed to have a low cost/rate card processing serviceI would like to state that there are many things that have changed with my statement over the course of and a half yearsAs a small business, I do not make many card transactions, which means I should not be paying very much for a service that processes cardsI noticed that the monthly fees have recently gone upTheir website still advertises that it's $a month, yet the fee has increased to $Their website also doesn't mention the new $10/mo for PCI Regulations Fee and additional $5/2mo for being non PCI compliantI have never seen these fees before until recentlyThey billing me for a $annual fee in December even though it was clear to me that there was no annual fee when I signed up! I did however addressed the matter, and they refunded the money on my January statementTheir website even warns about misleading companies, like their ownI recently asked for a cancellation form, which they have neglected to send meI am not happy that I am being charged more than double what it used to be, and it's not worth it to meHere is their website:
***

"">
In response to this complaint
First on behalf of Commerce Payment Systems I would like to
apologize for the inconvenience this has caused you
After carefully reviewing your merchant account, all fees
have been charged as per contract and memos placed on the merchant statement
The merchant is responsible to close the merchant account
accordantly, in which is by contact commerce and submitting a cancellation
request formSimply y not processing and returning an equipment is not a form
of cancellation
Nonetheless a refund has been issued as a courtesy for the
last monthly charges totaling $
Please expect refund to post within 3-business days
Please be advised your merchant account has been
successfully closed
Commerce Payment Systems values your business and truly apologizes
for this inconvenienceWe truly hope this satisfies your issue, if it does not
please feel free to email me at *** or you can call me
directly at ###-###-#### and ask for me by name
Thank you
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Only a partial refund was provided.
I gave cancellation notice in early Janaury and it was received by their representative prior to doing any business with them
Commerce Payments never programmed my terminal, nor was single transaction was processed by themThey offered no service to me for the past year
I want the rest of my money returned
Sincerely,
*** *** ***

In response to this complaint
First on behalf of Commerce Payment Systems I would like to
apologize for the inconvenience this has caused you
All rates and fees have been charged as per contract
and
memos placed within the merchant statement
Nonetheless to place this issue aside refund has been
processed for the dispute amount totaling $180.60, please expect refund to post
within 48-hours to the bank account we have on file
Please note your merchant account has been successfully
closed
Commerce Payment Systems values your business and truly
apologizes for this inconvenienceWe truly hope this satisfies your issue, if
it does not please feel free to email me at ***, or you can call me
directly at ###-###-#### and ask for me by name
Thank you
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

In response to this complaint
First on behalf of Commerce Payment Systems I would like to
apologize for the inconvenience this has caused you
After carefully reviewing your merchant account, all
rates
and fees have been charged as per contract
Nonetheless a full refund has been issued for the dispute
amount in effort to rest this issue asidePlease expect refund to post within April merchant statement
Commerce Payment Systems values your business and truly
apologizes for this inconvenienceWe truly hope this satisfies your issue, if
it does not please feel free to email me at ***, or you can call me
directly at ###-###-#### and ask for me by name
Thank you
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
Hello ***,
I tried to call you and e-mailed you but you have not responed like you said you would in your responseMy contract states that the highest discount rate I could be charged is 1.63% plus up to a 1.42% surcharge That is a maximum total of 3.05%The salesman said it would average closer to 2% like my previous processorI got my first statements and it averaged 6+% That is no where near what is in my contractWhen I called to get this fixed I was told commerce payment systems made a mistake and set up the account wrong, they fixed it and the next month the billing was correct and averaged 2.8%This proves you charged me more than your contract statesPlease refund my $
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

"">
In response to this complaint
First on behalf of Commerce Payment Systems I would like to
apologize for the inconvenience this has caused you
After carefully reviewing your merchant account, all fees
and charges have been charged as per contract
The funds on hold have been fully release to your bank
accountIt should post within 24-hours
Commerce Payment Systems values your business and truly apologizes
for this inconvenienceWe truly hope this satisfies your issue, if it does not
please feel free to email me at ***, or you can call me
directly at ###-###-#### and ask for me by name
Thank you
*** ***

In response to this complaint
First on behalf of Commerce Payment Systems I would like to
apologize for the inconvenience this has caused you
According to our records all fees have been charged
as per
contract and memos placed on your merchant statement…
Nonetheless in effort to place this issue aside a full
refund has been issued for the dispute amount of $and $totaling
the dispute amount of $Please expect refund to post within 3-business
days to the bank account we have on file
Commerce Payment Systems values your business and truly
apologizes for this inconvenienceWe truly hope this satisfies your issue, if
it does not please feel free to email me at ***, or you can call me
directly at ###-###-#### and ask for me by name
Thank you
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
This business refuses to even acknowledge that I was severely overcharged (double in fact) for services I was provided over and above what the contract agreement stated Their defense is that I was notified of changes in our agreement even though I received no notification other than the changes they unilaterally made to my online account for which I did not receive regular statements other than through online You can't even go back and see more than three months of transactions with their website so there is no telling what my actually overcharges were; surely this is by designIf I operated my business in such a manner without directly notifying patients/customers, I would certainly have not only angry clients but also lawyers knocking on my door I will make it a point to notify all potential clients of these deceptive tactics in an effort to prevent other businesses from making the unfortunate mistake of using this company for credit card processing Fortunately, the internet makes it must easier to get the word out about such unethical and fraudulent companies that not only don't delivery on their low fee guarantee but on the contrary GROSSLY OVERCHARGE without formal notice of changes in their side agreements
*** ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***