Commerce Payment Systems

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The error was mine I submitted the wrong document The correct one is now attached which proves that my merchant account was officially canceled when another debit from my account was attempted In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

In response to this complaint First on behalf of Commerce Payment Systems I would like to apologize for the inconvenience this has caused you All refunds are schedule to deposited by July *** Commerce Payment Systems values your business and truly apologizes for this inconvenienceWe truly hope this satisfies your issue, if it does not please feel free to email me at [redacted] , or you can call me directly at ###-###-#### and ask for me by name Thank you [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]

In response to this complaint Refund has been issued and posted to your bank account; please see proof of refund in form of attachment Thank you [redacted]

In response to this complaint First on behalf of Commerce Payment Systems I would like to apologize for the inconvenience this has caused you After carefully reviewing your merchant account all rates and fees have been charged as per contract Nonetheless in effort to place this issue aside a full refund has been issued for the dispute amount of $129.00, please expect refund to post within 3-business days to the bank account we have on file Commerce Payment Systems values your business and truly apologizes for this inconvenienceWe truly hope this satisfies your issue, if it does not please feel free to email me at [redacted] , or you can call me directly at ###-###-#### Thank you [redacted]

In response to this complaint First on behalf of Commerce Payment Systems I would like to apologize for the inconvenience this has caused you After carefully reviewing your merchant account, all rates and fees have been charged as per contract There is no record of a cancellation notice received, the merchant must contact customer services and fill out the cancellation letterIt is the merchants’ responsibility to close the accounts accordantly Nonetheless a refund has been issued a for the dispute amount of $ Please be advised that your merchant account has been closed Commerce Payment Systems values your business and truly apologizes for this inconvenienceWe truly hope this satisfies your issue, if it does not please feel free to email me at [redacted] , or you can call me directly at ###-###-#### and ask for me by name Thank you [redacted]

RevDex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: David Fields promised our funds would be deposited in 3-4 business days and that has not happened. In order for the BBB to appropriately process your response, you MUST answer the question above. Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The funds were just deposited in the amount of $ We closed the accounts in October In October we were charged $and $for the minimum monthly chargeIn November, again $and $In December $118.95, $and $In January 2014, $19.95, $and $In February, $19.95, $and $March, $19.95, $and $April, $118.95, $and $May, $19.95, $and $In June $19.95, $and $We attempted to close that bank account and move our business to another bank and discovered we were overdrawn because they attempted to make yet ANOTHER withdrawal I was assured the accounts were closed in October and again in June, perhaps I should have paid more attentionEither way, I reached out by phone, by email and by faxThe management is ALWAYS in a meeting, They DO NOT return callsOnly when I made this report to Revdex.com have I received a halfway resolutionCommerce didn't even have the decency to correspond with me directly All told, we are owed $1,plus the overdraft fees from Community first in the amount of $65.95, minus the $Final amount as of today - $The longer Commerce delays, the more fees are attachedShould I also include the numerous man hours wasted attempting to contact them? I cannot close the bank account because Commerce will not issue a check, they will only refund to the bank where the funds were removedCommunity First, our bank, wants their monthly fees for an open account, and rightfully soPlease tell me what I am supposed to do? How can I continue to run a business when I spend my time chasing money that was wrongfully removed from our account? I want this resolved NOW, I have been patient, I have been resilient, I have been persistent Thank you and I am sorry it had to come to this [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I sent in ALL the items requested by Commerce Payment Systems - BOTH SETS OF REQUESTS - the second ASTONISHINGLY coming TWO WEEKS AFTER they had told me my account was opened and had ALREADY SENT me my ACTIVATED PROCESSING TERMINALIn the INITIAL set of documents, on June [redacted] I sent a copy of my CA driver’s license, a copy of a voided business check from my company, [redacted] and a copy of my business license from the city of OrangeI subsequently, later in the same day, received an APPROVAL of my application from [redacted] ***And subsequently we made arrangements for him to send my credit processing terminal to my booth at the venue I was working, the San Diego County FairIn the HIGHLY UNUSUAL SECOND REQUEST FOR ADDITIONAL DOCS AFTER ANNOUNCING THE APPROVAL OF MY ACCOUNT, I sent a copy of my passport, a copy of purchase orders for merchandise from TWO separate vendors we use, and a picture of our booth at the San Diego Fair in lieu of marketing materials, which we don’t spend money onOur product on display IS our marketing materialOur booth has a banner that advertises our trademarked product, ‘Diamond Illusions’ jewelry, while in the background, hanging on the booth grids, is a LARGE sign with our company name, [redacted] in LARGE LETTERING For security and privacy reasons I blacked out my passport NUMBER when submitting the copy of that, but all other info was visible - iephoto, date of issue and expiration, AND MOST IMPORTANTLY birthdate -- b/c that was the reason they gave for needing the passport or birth certificate in the first place, to VERIFY MY BIRTHDATEThis HIGHLY sensitive document is NOT something I think ANY private company is entitled to - and I have NEVER had ANY merchant processing company, or ANY company for that matter, EVER requestThis company requested a copy of my passport FOR THE STATED PURPOSE ONLY of VERIFYING MY BIRTHDATEThe passport copy I sent DID THAT -- BUT this company's underwriting dept declared that I had submitted an 'altered' document because I kept my passport number privateIt is WHOLLY RIDICULOUS to label that as an 'ALTERED DOCUMENT'Commerce Payment Systems underwriting dept ALSO referred to our booth picture as ‘mismatched documentation’ on our company name, because of the banner with the trade name of our merchandise, and our company name on a separate large sign in the background – another WHOLLY RIDICULOUS assertionADDITIONALLY, this fraudulent company NEVER, even during that two-week interval BEFORE the second request for additional verification info, deposited ANY of the credit and debit card proceeds into my account - DESPITE ADVERTISING the quickest turnaround in the industry! This company, AT A MINIMUM, owes me FULL INTEREST EARNINGS on the proceeds withheld for over months (even longer, by the way, than the six months their underwriting dept advised me when they sent an email regarding closing my account; apparently and obviously, this company SEEKS to freeze customer accounts and then will just sit on them, earning interest, unless and until the customer calls outside attention to it.) They made NO EFFORT AT ALL to get my funds to me even AFTER the six month period of holding onto my proceeds specified by their underwriting dept– which was done in the first place supposedly to "protect me"What **! It is obviously no accident that this company has an 'F' rating with you!! Their M.Ois to scam businesses, sit on their funds for as long as possible while collecting interest on them, AND, IF they hit the jackpot, retain all the funds from any business that just walks away from their con tacticsI would have responded with my Revdex.com and NY Attorney General complaint MUCH SOONER if I hadn't still been busy with the ongoing Fair season, AND if my wife hadn't filed a divorce petition and summons in the interim, keeping me busy.However, I think this company owes me EVEN MORE under the law for Breach of Contract - iedamagesSo I think I will let my complaint already sent to the NY Attorney General's Office of Consumer Affairs play out for a LONG-OVERDUE FULL CRIMINAL INVESTIGATION OF THIS COMPANY, rather than letting this despicable company off the hook by just FINALLY giving me WHAT THEY OWED ME to start with OVER SEVEN MONTHS AGO!! Hopefully, they will face punitive actions by the AG's Office, as well they shouldWith an 'F' rating, they shouldn't still be in business to prey on MORE unsuspecting merchantsDESPICABLE PEOPLE! In order for the Revdex.com to appropriately process your response, you MUST answer the question aboveSincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***

Commerce Payment Systems is the WORST company I have ever had the pleasure of doing business withThey lie and give you a runaround when there is a problem and never resolve itTheir customer service reps tell you they will hang up on you after a week of liesReally! I would urge people to not do business with this company!

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]

In response to this complaint, All funds have been released to your bank account. As of today 102014 [redacted]

This company is horrible to deal with Stay away We tried to cancel our processing with them in January Starting in April, we began getting charged $inactivity fee Charged $again in May and $again in June They are impossible to deal with and very rude I have never dealt with a company who's CUSTOMER SERVICE was so horrible

In response to this complaint First on behalf of Commerce Payment Systems I would like to apologize for the inconvenience this has caused you After carefully reviewing your merchant account, all rates and fees have been charged as per contract Commerce Payment Systems values your business and truly apologizes for this inconvenienceWe truly hope this satisfies your issue, if it does not please feel free to email me at [redacted] , or you can call me directly at ###-###-#### and ask for me by name Thank you [redacted]

Revdex.com: I did NOT hear from the business in reference to complaint ID [redacted] , but I persisted in trying to get in touch with them repeatedly and unexpectedly was able to get through today and the situation was resolved I am still unclear about what happened and why I wasn't able to contact anyone in the previous period, but at this time I find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Per [redacted] ***'s request to contact him directly, I have not recveived a response back from him regarding the following email that was sent to him directly: [redacted] ***s, This email is in reply to your response regarding the Revdex.com complaintYou stated that I could email you if your response did not satisfy my issue with your company I stand firm in requesting that the full amount that Commerce Payment Systems withdrew be refunded back to my businessYour company did not process a single transaction for my businessI gave notice to your company and it was received by a representativeThey did not express that further steps were necessaryYour company did nothing for me or my business except to start removing funds from our account months after I gave notice that I would not be using your service I have presented the contract to people in merchant processing and they stated that if the terminal was not programmed and no transaction had been processed, there was no business relationship between my small business and your companyThey stated that no reputable company would remove funds on an account that had not been completely set up, on a terminal that had not been programmed, and where at least one merchant processing transaction had not yet occurred In your second Revdex.com response, you compared all of this to a utility company, its services and billingNo utility company has ever billed me prior to receiving a service that had yet to be set upLast year, our cable company ran into difficulty with running a line to our homeIt took various representatives and field engineers to come up with a planIn the mean time, we were never billed because no service had yet started for us Again, I am requesting the rest of my balance restored to my bank accountOtherwise, I may have to consider pursuing this further through the court system as another option Thank you for your consideration, [redacted] Eclectics, LLC [redacted] [redacted]

In response to this complaint First on behalf of Commerce Payment Systems I would like to apologize for the inconvenience this has caused you After carefully reviewing your merchant account, all rates and fees have been charged as per contract There is no record of a cancellation notice received, the merchant must contact customer services and fill out the cancellation letter It is the merchants’ responsibility to close the accounts accordantly Nonetheless a refund has been issued a courtesy of $108.95, please expect refund to post within 48-hours Please be advised that your merchant account has been closed Commerce Payment Systems values your business and truly apologizes for this inconvenienceWe truly hope this satisfies your issue, if it does not please feel free to email me at [redacted] , or you can call me directly at ###-###-#### and ask for me by name Thank you [redacted]