Commerce Payment Systems

In response to this complaint
First on behalf of Commerce Payment Systems I would like to
apologize for the inconvenience this has caused you
Unfortunately this was the final decision made by mangt, we
are truly sorry you feel this way, we have placed your merchant account under a
different platform where the rates and fees have been reduced
Commerce Payment Systems values your business and truly
apologizes for this inconvenienceWe truly hope this satisfies your issue, if
it does not please feel free to email me at *** or you can call me
directly at ###-###-#### and ask for me by name
Thank you
*** ***

"">
In response to this complaint
First on behalf of Commerce Payment Systems I would like to
apologize for the inconvenience this has caused you
After carefully reviewing your merchant account, all rates
and fees have been charged as per contract
Nonetheless full refund have been issued for the dispute
amount of $Pleas expect refund to post witin 48-hours to the bank account we have on file
Please be advised that your merchant account has been
closed
Commerce Payment Systems values your business and truly
apologizes for this inconvenienceWe truly hope this satisfies your issue, if
it does not please feel free to email me at ***, or you can call me
directly at ###-###-#### and ask for me by name
Thank you
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[ I was already paying less than $for CC processing for around $18,in credit card processing. I would have to be insane to switch my service provider to pay over $1,in processing fees for the same volume of transactions with your company.
I did initially send *** *** my statement from *** *** and he verbally told me that based on the statement I provided him, I will be paying no more than $in processing fees with your company before I signed the contract. Before signing the contract in mid-June of 2014, *** and I went over my statement with ** and *** again told me that I will NOT be paying over $in credit card processing. *** in customer service informed me when I spoke to him on 9/*/that all calls are recorded and that CS can get call records to verify the conversation.
I also informed *** that my average transactions are $but there are over 2,transactions per month. He told me that he is putting me on flat rate program. Despite that fact, I was charged for having excessive transactions in July 2014. *** also confirmed with me that there are no mid-qual or non-qual rates and it is a flat rate program. I have all the email communications from September of to September of 2014 from *** guarantying me the best and cheapest rate in the industry. The acctached CPS brochure make that claim as well.
Also, CPS didn't put me on IC+ program voluntarily, they did it because I complained about the high cost when I called on 7/*/to inquire. At that time, I didn't realize that I had paid $1,for $in credit card processing (10% !!!). I only found this out when I called around 9/*/to discuss the August statement - because it was also too high from what *** had told me
Also the marketing material posted on your website does not mention anything to do with mid-qual or non-qual rates. It is advertised as flat rate program. Even after signing the contract, I send *** *** an email to ensure the rates were flat rates and he sent me the attached brochure. I have forwarded that particular email to *** in customer service as well as part of the investigation and that I was promised flat rate program.
The illegal business techniques are quite evident in the emails I have received form your company. The emails claim the CPS is Revdex.com accredited, have AAA ratings with Revdex.com merchant service provider of choice for Revdex.com. Although on October **, 2012, the Revdex.com requested that CPS cease and desist all unauthorized use of the Revdex.com name, however, I have received communications claiming to be Revdex.com accredited etc in September of and as late as September * of this year (2014). You can also view performance of your company on the following websites as well. No one recommends to work with your company:
***
In the end, it is quite evident that CPS is involved in predatory business practices to get customers. They have also been using Revdex.com name as bait to get customers despite Revdex.com issuing cease and desist order to CPS.
I do not agree to $in refund, I would like at least $1,in refund for July excessive billing. All refunds would have to be only in form of cash deposit in my business account
*** ***
]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
There was only one refund in the amount of $issued for one accountThere are a total number of accounts that were charged the $99. Our request is for the total amount of $to be refunded, so there remains a balance of $to still be refunded. We have also not received a direct call from the management team. Thank you and continuing to hope for a good resolution.
The following merchant accounts that we were charged after canceling services are as followed.
MerchantAcct#
***
***
***
***
***
***
***
***
I did call the number from the responding representative *** *** and asked for him. I was told he was not there and could not give me a time to call back or say when he could return our call
Thank you for your response and hope to have a solution soon.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

In response to this complaint
First on behalf Commerce Payment Systems I would like to
apologize for the inconvenience this has caused you
After carefully reviewing your merchant account, all
rates
a** fees have been charged as per contractNonetheless the ref* request has
been approved for the full dispute amount of $
Please be advise ref* will post to the bank account we have on file within
2-business days
Commerce Payment Systems values your business a** truly
apologizes for this inconvenienceWe truly hope this satisfies your issue, if
it does not please feel free to email me at ***
or you can call me directly at ###-###-#### a** ask for me by name
Thank you
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
This company charged me over $for one $transaction, I was given a rate of 1.39%
I will continue my pursuit for justice, this company is by far the most fraudulent company I've ever come in contact with
They should be put out of business and in jail
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

First, on behalf of Evolution Bankcard I would like to apologizefor the inconvenience this may has caused you. We personally tried contacting *** *** to address this issuebut we got no answerAfter carefully reviewing your merchant account all
rates and fees have been charged as per your contractAlso, we neverreceived a cancellation form, or authorization from you to close this account.Nonetheless we're stepping up to the plate and refunding the amountdisputed of $422.88.We will also be issuing the $referral bonus to the account that referred you.Please be advised that this refund will post to the bank account that we have on file within 2-business days.Evolution Bankcard values your business, and truly apologizes for this inconvenienceWe truly hope this satisfies your issue, if it does not, please feel free to email me at *** or you can call me directly at ###-###-####.Thank You,
*** ***
*** ***
*** ** ***
*** *** ***
*** *** ***
***
*

*** ** ***
*** *** * ***
*** ** ***
*** *** *** *** *** *** ** *
***
I am writing in response to your letter dated December ***, 2016, regarding the above-referenced complaint filed with your agency. Commerce Payment Systems takes pride in working to resolve any concerns of our customers
Upon receipt of this complaint, a Manager contacted *** *** and we let him know that we looked into his concerns and found that we did indeed owe him a credit of $for charges that took place after his equipment was returned with a signed cancellation request. We have issued the credit of $to the merchant and *** *** has confirmed that he has received those fundsAnd also per *** ***’s original request, we have terminated the account as of December ***, 2016. At this time we feel that we have resolved this issue to the merchant’s satisfaction
If you have any additional questions, please do not hesitate to contact me at ###-###-####
Sincerely,
Kathy B***
Sales Support Manager

"">
In response to this complaint
First on behalf of Commerce Payment Systems I would like to
apologize for the inconvenience this has caused you
After carefully reviewing your merchant account, all fees
have been charged as per contract
No further refunds will be issued as per upper mangt
Commerce Payment Systems values your business and truly apologizes
for this inconvenienceWe truly hope this satisfies your issue, if it does not
please feel free to email me at ***, or you can call me
directly at ###-###-#### and ask for me by name
Thank you
*** ***

In response to this complaint
First on behalf of Commerce Payment Systems I would like to
apologize for the inconvenience this has caused you
After carefully reviewing your merchant account, Refunds
have been successfully deposited to the respective bank accounts
Please see attachment for proof of the refund
Commerce Payment Systems values your business and truly
apologizes for this inconvenienceWe truly hope this satisfies your issue, if
it does not please feel free to email me at ***, or you can call me
directly at ###-###-#### and ask for me by name
Thank you
***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Refunds have been promised before and not received, I will believe it when I see it
the "Cancellation Request" was filled out and sent to the company January **, 2014. The credit card scanner was returned with tracking on January **, and was delivered to the company on January **,
This matter will not be closed unto the refunds are received and the company NEVER removes funds from our bank account again, as they did on April *, 2014.]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I have sent everything they have asked for. I have nothing else to send them!!!! I just want the money due to meNot only did they set up my machine and tell me to use it when they still needed more information to even be able to credit the money to my account, now they have deducted there fee from my account and still NO money has been put into my account. I just want my money that is due to me*** had emailed me with some thing about having to run it thru another terminalWhat????? Im not doing anything until I get my money owed me
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved. However, this complaint will not be dropped until refund has been deposited into my, *** ***'s, bank account.
Sincerely,
*** ***

Revdex.com:At this time, I have not been contacted by Commerce Payment Systems regarding complaint ID ***I tried to resolve this issue with them personally, but they have been uncooperative and unprofessionalI've gotten the run
around and it is extremely frustrating as well as disappointingI closed my account with them, according to them it is closed, but I do not trust themI have not been reimbursed any of my money and it is not fair that they keep my money after taking it without my permissionPlease do something about this company as they are probably taking advantage of many other peopleThere is no place on their website for me to leave a comment, I wonder why? Sincerely,*** ***

Dear *** ***, It was a pleasure speaking to you today! Again, I want to deeply apologize on behalf of our company, for any inconvenience that this may have caused!It seems like this was definitely a big misunderstanding,
and I'm glad that we were able get to the bottom of thisAs we discussed over the phone, you had two accounts with usThe letter that we received only instructed us to close one account.Nonetheless, we're stepping up to the plate, and we're going to handle this like a company shouldWe will be refunding the amount of $that is being requested, and you should see this refund hit your bank account within 2-business daysIf you have any further questions or concerns regarding this issue, please feel fee to call *** at ###-###-####You have our contact info now, so please do not hesitate to call meThank you so much for your time today!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

"">
In response to this complaint
First on behalf of Commerce Payment Systems I would like to
apologize for the inconvenience this has caused you
After carefully reviewing your merchant account, all rates
and fees have been charged as per contract and changed made thorough the time
you had the merchant account with, based on the notifications placed on your
merchant statement
Due to this Mangt has declined the refund
If you wish to discuss your agreement and the notifications
placed on your merchant statement please contact customer Service at
###-###-####
Commerce Payment Systems values your business and truly
apologizes for this inconvenienceWe truly hope this satisfies your issue, if
it does not please feel free to email me at ***, or you can call me
directly at ###-###-#### and ask for me by name
Thank you
*** ***

In response to this complaint
First on behalf of Commerce Payment Systems I would like to
apologize for the inconvenience this has caused you
All rates and fees have been charged as per contract
and
memos placed within the merchant statement
Nonetheless to place this issue aside refund has been
processed for the dispute amount totaling 223.75, please expect refund to post
within 48-hours to the bank account we have on file
Please note your merchant account has been successfully
closed
Commerce Payment Systems values your business and truly
apologizes for this inconvenienceWe truly hope this satisfies your issue, if
it does not please feel free to email me at ***, or you can call me
directly at ###-###-#### and ask for me by name
Thank you
*** ***

In response to this complaint
First on behalf of Commerce Payment Systems I would like to
apologize for the inconvenience this has caused you
After carefully reviewing your merchant account, all
rates
and fees have been charged as per contractNonetheless in effort to put this
issue aside a full refund has been issuded for the dispute amount
Please expect it to post as separate deposits $and
also $total of $This was the amounts charged to your merchant
accounts
This refund will post back to your bank account within 48-
hours to the bank account we have on file
Commerce Payment Systems values your business and truly
apologizes for this inconvenienceWe truly hope this satisfies your issue, if
it does not please feel free to email me at ***
or you can call me directly at ###-###-#### and ask for me by name
Thank you
*** ***

In response to this complaint
First on behalf of Commerce Payment Systems I would like to
apologize for the inconvenience this has caused you
All refund should have posted today
If you did not receive the deposit please contact customer
services at ###-###-####
Commerce Payment Systems values your business and truly
apologizes for this inconvenienceWe truly hope this satisfies your issue, if
it does not please feel free to email me at ***, or you can call me
directly at ###-###-#### and ask for me by name
Thank you
*** ***