Commerce Payment Systems

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] I am willing to accept the offer and consider this resolved, though I find it incredible that the monthly fees started before the account was set up fully and continued after it was cancelled Sincerely, [redacted] ***

The only written documentation I have is the mailer I received from Commerce PaymentsI have attached a portion of itI have never received anything from them, not a contract, not a payments record, nothingWhen they took money out of my account ($67.35) instead of putting it in I blocked any further withdrawalsI then received a voice mail from Patsy at [redacted] complaining about the block because they wanted to take more money out of my account(I have attached a transcript of this voice message) I returned the call and spoke to a representative of [redacted] who confirmed that Commerce Payments is a subsidiary of [redacted] and that they handled all their financial transactionsI now know that [redacted] is responsible for all the actions taken by Commerce Payments and must be the one holding the money I processed through themThey are clearly the ones taking the money out of my accountI agreed to have this company handle my credit card processing based upon the terms clearly specified in the mailer I have attachedThese terms were confirmed in a call to the sales representative (Carolyn G [redacted] who confirmed there are no stacosts and no cancellation feesThe terms were a monthly service fee of $and a transaction fee of 1.39%I sent them a fax on 8***/cancelling my account as they instructed me to do, I was told again at that time there would be no cancellation feeI have processed $through them and received none of itI was told in my call to [redacted] that if I did not remove the block I would never see any of that moneyThis is clearly inappropriate as these moneys were paid to me for my serviceI want the money they processed minus the agreed upon feesIn my calculation they owe me $

In response to this complaint First on behalf Commerce Payment Systems I would like to apologize for the inconvenience this has caused you After carefully reviewing your merchant account, all rates and fees have been charged as per contractNonetheless the refund request has been approved for the full dispute amount of $ Please be advise a misc credit will be posted within your next merchant statement Commerce Payment Systems values your business and truly apologizes for this inconvenienceWe truly hope this satisfies your issue, if it does not please feel free to email me at [redacted] , or you can call me directly at ###-###-#### and ask for me by name Thank you [redacted]

In response to this complaintFirst on behalf Commerce Payment Systems I would like toapologize for the inconvenience this has caused you After carefully reviewing your merchant account, Accordingto the tracking number [redacted] , the equipment has was delivered onWe have been calling you because we are looking to get a hold ofyouWe have left messages but no call backs from youWe can assure you all ofyour information is safe and secure Commerce Payment Systems values your business and trulyapologizes for this inconvenienceWe truly hope this satisfies your issue, ifit does not please feel free to email me at [redacted] ,or you can call me directly at ###-###-#### and ask for me by name Thank you [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved becausI have read your response and I cannog in good conscience accept what was said Even though I did receive the refund as you said you would do You say you are stepping up to the plate? I believe to only reason that a refund was issued is because of the negative publicity of a negative Revdex.com report You say that the fees charged was in my contract? So then you admit that what your sales people state differs to what is actually charged No one will agree to pay 31+ dollars a month, in addition to undisclosed charges from [redacted] Also, you say that I never officially cancelled? Not only did I officially cancel, but the proof of the cancellation is attached I was willing to let everything go, then you had the audacity to make these statement to make yourself look good It is obvious that I am not the only victim of you company You have a pattern of deception I want all of my data, contact information, bank information permanently removed from your system immediately!! In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] I would be interested in Commerce Payment Systems showing me where I signed up for a 6.5% rate I had my bank (with which I have a long-term relationship) review the statements for me, and they said that 6.5% is the actual rate I was charged (I was slightly off in my earlier estimates) Even if a card was run that somehow qualified for every single higher charge--it was a Discover card, a mid-qualified card, a high-risk card, an international card, etc.--all these extra charges do not add up to 6.5% So how and where did I sign a contract for 6.5%? I could not get anyone in management to answer my calls, even when I enlisted U.SCongressman [redacted] ***'s office I tried the direct line offered in Commerce Payment System's response, but was told [redacted] was in a conference call and would call me back as soon as the conference call was over I have not heard back I still would like to see restitution for money lost, but would be willing to settle for the amount of $ This request is approximately $below the amount that was unfairly deducted from my account from August-December, according to the counseling of my long-term bank, so it is a reasonable request Sincerely, [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above

In response to this complaintFirst on behalf Commerce Payment Systems I would like toapologize for the inconvenience this has caused you I personally contact [redacted] and addressed the issue at hand,Aftercarefully reviewing your merchant account, all rates and fees have been chargedas per contractNonetheless the refund request has been approved for the fulldispute amount of $Please be advise refund will post to the bank account we have on file within2-business daysCommerce Payment Systems values your business and trulyapologizes for this inconvenienceWe truly hope this satisfies your issue, ifit does not please feel free to email me at [redacted] ,or you can call me directly at ###-###-#### Thank you [redacted]

In response to this complaint First on behalf of Commerce Payment Systems I would like to apologize for the inconvenience this has caused you After carefully reviewing your merchant account, all rates and fees have been charged as per contract Nonetheless, a full refund has been issued for the dispute amount of $158.80, please expect refund to post within 48-hours to bank account we have on file Please be advised your merchant account has been successfully closed Commerce Payment Systems values your business and truly apologizes for this inconvenienceWe truly hope this satisfies your issue, if it does not please feel free to email me at [redacted] , or you can call me directly at ###-###-#### and ask for me by name Thank you [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I believe the way they handle their business is entirely appalling and unprofessionalFirst of all, what does my personal home mortgage have to do with collecting the funds that I charged from my patients? Shouldn't my driver's license number, current address, and social security number sufficed enoughAlso, when reading other reviews from previous customers, many others had the same problem I experiencedNot only has this caused an upset in my business financially, but it has also possibly caused harm to my business's professional reputationI do not feel that anything was resolved because this company gave me no choice but to terminate business with them because they would not 1) give me another verification 2) allow me access to funds that are mine [Your Answer Here] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] All I am asking is that you honor the rates that you quoted me and adjust the money that was taken in Dec and Jan In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***

In response to this complaint First on behalf of Commerce Payment Systems I would like to apologize for the inconvenience this has caused you According to our records all fees have been charged as per contract and memos placed on your merchant statement Nonetheless in effort to place this issue aside a full refund has been issued for the dispute amount of $Please expect refund to post within 3- business days to the bank account we have on file Commerce Payment Systems values your business and truly apologizes for this inconvenienceWe truly hope this satisfies your issue, if it does not please feel free to email me at [redacted] , or you can call me directly at ###-###-#### and ask for me by name Thank you [redacted]

In response to this complaint First on behalf of Commerce Payment Systems I would like to apologize for the inconvenience this has caused you After carefully reviewing your merchant account, all rates and fees have been charged as per contract There is no record of a cancellation notice received, the merchant must contact customer services and fill out the cancellation letter It is the merchants’ responsibility to close the accounts accordantly Nonetheless a refund has been issued a courtesy on both merchant accounts of $Please expect funds to post within 48-hours to bank account we have on file Please be advised that your merchant account has been closed Commerce Payment Systems values your business and truly apologizes for this inconvenienceWe truly hope this satisfies your issue, if it does not please feel free to email me at [redacted] or you can call me directly at ###-###-#### and ask for me by name Thank you [redacted]

In response to this complaint First on behalf of Commerce Payment Systems I would like to apologize for the inconvenience this has caused you According to our records all fees have been charged as per contract and memos placed on your merchant statement Nonetheless in effort to place this issue aside a full refund has been issued for the dispute amount of $please expect refund to post within 3- business days to the bank account we have on file Commerce Payment Systems values your business and truly apologizes for this inconvenienceWe truly hope this satisfies your issue, if it does not please feel free to email me at [redacted] , or you can call me directly at ###-###-#### and ask for me by name Thank you [redacted]

In response to this complaint First on behalf of Commerce Payment Systems I would like to apologize for the inconvenience this has caused you After carefully reviewing your merchant account, all rates and fees have been charged as per contract and/or memos placed within your merchant statement Nonetheless the fees were never deducted from the bank account due to reason code insufficient fundsWe have written off the negative balance on our endTherefor there is no money owed Commerce Payment Systems values your business and truly apologizes for this inconvenienceWe truly hope this satisfies your issue, if it does not please feel free to email me at [redacted] , or you can call me directly at ###-###-#### and ask for me by name Thank you [redacted]

First, on behalf of Commerce Payment Systems I would like to apologizefor the inconvenience this may have caused youAfter carefully reviewing your merchant account all rates and fees have been charged as per your contractAlso, we never received a cancellation form, or an authorization from you to close this accountNonetheless, we're stepping up to the plate and refunding the amount disputed of $129.53.Nothing matters more to us than your complete satisfactionPlease be advised that this refund will post to the bank account that we have on file within 2-business days.Benny C***Commerce Payment Systems [redacted] ***GenTel: ###-###-####DirFax: ###-###-####

In response to this complaintFirst on behalf Commerce Payment Systems I would like toapologize for the inconvenience this has caused you After carefully reviewing your merchant account, all ratesand fees have been charged as per contractOur records does not show acancellation request made until November ** Your account was recentlycharged in December for the processing month of November, since then yourmerchant account has been closedIs the merchants responsibility to contactthe processor to close the account accordantlyInactivity is not a form ofcancellationJust like every other company, cellular phone, cable electricityect Nonetheless, we have refunded the last processing monthsas a courtesy totaling $Please be advise refund will post to the bank account we have on file within2-business daysCommerce Payment Systems values your business and trulyapologizes for this inconvenienceWe truly hope this satisfies your issue, ifit does not please feel free to email me at [redacted] ,or you can call me directly at ###-###-#### and ask for me by name Thank you [redacted]

Revdex.com:At this time, I have not been contacted by Commerce Payment Systems regarding complaint ID [redacted] .Sincerely, [redacted]

First and foremost we want to deeply apologize for any inconvenience that this may have causedThis is definitely not the way that we operate our businessWhen you cancelled back in July, the $was for the last billing cycle on your accountNonetheless, we're stepping up to the plate, and we're refunding the $that you requestedYou will see this refund within 2-business daysIf there's anything else that we can assist you with, please feel free to call our toll free customer service number at ###-###-#### for further assistance

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The error was mine I submitted the wrong document The correct one is now attached which proves that my merchant account was officially canceled when another debit from my account was attempted In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***