Commerce Payment Systems

On behalf of Commerce Payment Systems, I want to apologize for any inconvenience this may have caused. As per our records we received a cancellation request on 4/**/2014 and closed the account accordingly. We're still stepping up to the plate and refunding the $210.80 as a courtesy. You will see...

this refund within 1-2 business days.

In response to this complaint. First on behalf [redacted] I would like to apologizefor the inconvenience this has caused you.  I personally contacted [redacted] and apologized for allhis issues. After carefully reviewing your merchant account, all rates and feeshave been charged...

as per contract. Nonetheless the refund request has beenapproved for the full dispute amount of $541.75. Please be advise refund will post to the bank account wehave on file within 2-3 business days. Commerce Payment Systems values your business and trulyapologizes for this inconvenience. We truly hope this satisfies your issue, ifit does not please feel free to email me at [redacted],or you can call me directly at ###-###-#### Thank you  [redacted]

First and foremost, I would like to apologize for any inconvenience that this may have caused. The purpose of our underwriting department asking you for specific documents, while trying to approve your account, was solely to prevent identity fraud. Looking at our notes, it looks like you never...

completed this process with them. It also looks like when you called in, our CS service department tried to assist you, but it is notated that you didn't want to speak to them. The amount that you processed through us totaled $5,404.79 to be exact. The amount being released to you after your processing fees will total $4897.30.Please call me with any further questions that you may have. I can be reached at [redacted]. This amount should reflect in your checkings account, within 1-3 business days. Please call us today if you've changed checking accounts since then.

In response to this complaint
 
Truly sorry you feel this way, please last message below.
 
 
By: [redacted]
Thames at 9:30am on Wed Apr [redacted], 2014
merch sent in wrong paperwork. advised her
that we need proof of payment on the lien from the state and not the letter
from the state that she submitted. she refused and stated that she wanted to
cancel. I advised her of who to contact to cancel and run refunds. (cs&ts
 
Thank you
 
[redacted]

In response to this complaint
 
Please see copy of the agreement and a sample of a statement
message change smade to your rates. If you wish to further discuss your rates
and fees please contact customer service at ###-###-####.
 
Commerce Payment Systems values your business and truly
apologizes for this inconvenience. We truly hope this satisfies your issue, if
it does not please feel free to email me at [redacted], or you can call me
directly at ###-###-#### and ask for me by name.
 
Thank you
 
[redacted]

On behalf of our company, I want to deeply apologize for any inconvenience that this may have caused. I'm not sure if this happened due to a miscommunication, or something to that nature. Regardless of the fact, we're stepping up to the plate and we're issuing a partial refund. According to the...

contract that you signed, there's going to be a refund in the amount of $207.00 processed back to the account. If you have any other questions or concerns, please feel free to call us at ###-###-####.

Hi [redacted],      Again, I would like to apologize for any inconvenience that this may have caused you. Please see attached statement showing that we processed a refund already for $131.00 to your bank account. As we discussed today per our conversation, these funds...

could take a few business days to show up in your bank account. The difference of your claim which is $129, should also be in your account within the next few business days. As promised this morning, I'm working on this for you on my end. Updates will follow as they come in.

In response to this complaint
 
First on behalf of Commerce Payment Systems I would like to
apologize for the inconvenience this has caused you.
 
Please find copy of the contract in form of...

attachment..
 
Commerce Payment Systems values your business and truly
apologizes for this inconvenience. We truly hope this satisfies your issue, if
it does not please feel free to email me at [redacted], or you can call me
directly at ###-###-#### and ask for me by name.
 
Thank you
 
[redacted]

In response to this complaint
 
First on behalf of Commerce Payment Systems I would like to
apologize for the inconvenience this has caused you.
 
After carefully reviewing your merchant account all...

rates
and fees have been charged as per contract and memos placed within your
merchant statement.
 
Nonetheless a full refund has been issued for the dispute amount
of $39.90 please expects funds to post within 48-72 hours to the bank account
we have on file.
 
Commerce Payment Systems values your business and truly
apologizes for this inconvenience. We truly hope this satisfies your issue, if
it does not please feel free to email me at [redacted], or you can call me
directly at ###-###-#### and ask for me by name.
 
Thank you
 
[redacted]

Good Afternoon,
        Merchant spoke to our CS department in March to cancel accounts, and accounts were canceled accordingly. The last charge we see was for the month of March, which the merchant would've seen the first couple of days of April. As a...

courtesy we're going to refund the $99 PCI compliance on both accounts. The refund total will be $198 and all other fees were charged as per agreement. We deeply apologize for any inconvenience this may have caused. The merchant should see this within 1-2 business days.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Enclosed you will find a copy of the cancelation sent on 04/**/2014, shows confirmation of the fax and I also have the written notice from Postal Service when the Machine was received by your company on 04/**/2014 which according to your employee will complete the process of cancelation, if now you are telling me that it was never received you are a liar and your company is a rip off. Yes you gave me a refund because we were entitled to received my money back you were taking money out of my bank account without authorization. If you do not have good workers that they do not keep records it is not my fault.
And I will sustain that this company is a rip off and should not be doing business.
?
 For sure I will not open any service with this type of company.
[redacted]
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

[redacted]        
[redacted]     I am writing in response to your letter dated April [redacted], 2016, regarding the above-referenced complaint filed with your agency.  Commerce...

Payment Systems takes pride in providing excellent customer service and we always work to resolve any concerns of our customers.   Upon receipt of this complaint, a Manager attempted multiple times to contact [redacted].  We were finally able to communicate via email on 05/**/16.   We were able to come to an amicable resolution and are sending [redacted] a check for $674.67.  At this time we feel as though we have resolved this issue to the merchant’s satisfaction.   If you have any additional questions, please do not hesitate to contact me at ###-###-####.   Sincerely,     Kathy B[redacted] Sales Support Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Though Evolution BankCard has promised to refund the monies debited from my account, which part of their response I accept, they have NOT promised to close my account permanently, which is crucial. Nor did they ask for the name of the person whoreferred me - [redacted]. In addition, they have not accepted any responsibility for sending confidential financial information to an email account that is not mine, which I believe is an abrogation of SEC rules.
Sincerely,
[redacted]

Good Afternoon,
        Please let this serve as a confirmation, that you account has been closed effective 09/**/2014. There will be no surcharges or cancellation fee charged on this account. You will not see any type of fees being charged to your account after 9/**/2014.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

In response to this complaint
 
First on behalf of Commerce Payment Systems I would like to
apologize for the inconvenience this has caused you.
 
After carefully reviewing your merchant account, all rates
and fees have been charged as per contract.
 
 
Nonetheless a refund has been issued a courtesy on both
merchant accounts of $46.99
 
Please be advised that your merchant account has been
closed.
 
Commerce Payment Systems values your business and truly
apologizes for this inconvenience. We truly hope this satisfies your issue, if
it does not please feel free to email me at [redacted], or you can call me
directly at ###-###-#### and ask for me by name.
 
Thank you
 
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
 How can Commerce Payment claim that fees has been charged correctly when they take away 96% of my collections.
Over the last year, our practice has charged our patients $1423 in total credit card payments. Commerce payment has charged me a total of $1371.79 in fees.  So that is 96% of collections.
The minimum fees I agreed to was $5 per month.
The company needs to provide a detailed explanation why they think the fees was correct.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved in that both accounts have been canceled per the letter via this complaint.   Unfortunately this is the only communication I have received regarding this.  To this date I have never received a response from the cancellation department or customer service department.  I counted at least 15 phone calls and 6 e-mails sent to them with no response at all.  I faxed my cancellation request 4 times.  I am very disappointed in this company. 
Sincerely,
[redacted]