Complete health and acupuncture

? ? Customer account has been adjusted to a zero balance and will be removed from any collection listsAlso A.R.M Solutions is a non credit reporting agency and this will not impact your credit score or credit reportIf you have further questions or request please contact us at [redacted] .?

Thank you for your email to The Sacramento Bee, We apologize for the inconvenience we may have caused however as per our records we have adjusted your account and left at a zero balancePlease note that [redacted] is not a credit reporting agency so there will be no impact on your credit reportIf you have any further questions please contact us at [redacted]

Mr [redacted] , as I had previously stated in my Complaint, SacBee continues to deliver their papers to my home and that they Only verbally state that the DELVERIES will STOP! Again today APRIL 1, 2018, the Yes paper was again deliveredPlease Assist.Thanks

Spoke with customer about our customer service hours Monday through Friday 08:am - 03:om PST and Sunday 08:am - 11:pm PSTCustomer account has been updated and customer will send payment to renewal subscriptionIf you have any further questions or request please contact us at [redacted]

I am rejecting this response because:? Closure of this case is pending validation that circular has stoppedI will observe for daysIf no additional circulars are received, this case can be closedI will update status within days of it is possible to do so

Thank you for the information providedWe apologize for the problems you have been experiencing with the Yes deliveryOver the last year, there has been a change in distribution companiesThe most recent change happened in July This information has been given to the new distributor and it has also been provided to the Operations Manager and Regional ManagerThe distributor has confirmed this address is on their route list and they have assured us that they will arrange delivery going forward.? Please feel free to contact us at [redacted] if you have any further questions or concerns.Thank you

I am rejecting this response because: Second part of my complaint is that the Sacto bee illegally charged my credit card After I cancelled account for [redacted] subscription for $cancelled 4/12/on 4/14/they charged my credit card $I purchased [redacted] on 4/17/WHY WOULD I PAY TWICE for month of AprilThey charged my credit card for [redacted] subscription AFTER I CANCELLEDWould like proof that they credited my credit cardthen account would be settled

This complaint has been given to the local distributor and regional managerA message was sent back on 8/25/and again on 9/6/These deliveries should not be going to this addressWe tried to call Ms [redacted] to follow up on this complaint, but there was no answerPlease feel free to contact us at [redacted] if you have any further questions or concerns.Thank you

Sent information to our distributor and management team to ensure that there is no delivery of any sort at this addressI also included the photos as proof to the carrier that we are not to send anything to this addressIf the customer has any further questions please contact our VIP team at [redacted]

Thank you for your email to The Sacramento Bee, We apologize for the inconvenience however as per our records you have been credited accordingly to the days you were missedI did submit a credit for the 03/paper you mentioned in your email so your expiration date was 04/will now be 04/As per the delivery the carrier was notified however I will forward your account information to the distribution manager and to our Operations manager to follow up with your delivery issues and have them resolvedIf you have any further questions or concerns please contact us at [redacted]

? Revdex.com: I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me HOWEVER, the newspaper was NOT delivered today so this issue continues to be ongoing

Customer address has been removed from the YES/MVP delivery database and will no longer receive the driveway deliveryDistribution has flagged the address and will work with the carrier to no longer deliverIf you have any further questions or requests please feel free to contact us at [redacted] .?

Customer has been an active subscriber for several yearsThe same billing process of allowing a grace period for the renewal payment has not changedThe payments The Bee has been receiving have come after the account expiresThe payment of $on 7/28/paid the account from 6/9/15-7/14/ The Bee sent out a first renewal notice on 7/30/15, after the payment posted since the payment was received lateThe second renewal was sent on 8/13/& the third reenewal on 9/17/The payment was received on 10/6/but paid for past papers 7/14/15-8/18/All renewal notices state the paper will continue unless The Bee is notified otherwiseIn this case, the account was being paid after the expiration date each time, however we did not stop Mr [redacted] 's account since we allow a day grace period for the payments to be received and processedThe Bee also sent out other notices on 10/8/and 10/22/before the account was stopped on 11/16/and a final notice was mailed.We do apologize for the frustration and for the customer service experienceAs of today, we have cleared the balance on this account to a zero balanceIn the future, please note The Bee bills in advance and also allows a grace period for the renewal payments to process without an interruption in service.Please feel free to contact us at [redacted] if you have any further questions or concerns.Thank you

Contacted customer and customer was satisfied with end result.?

Customer agreed to having their account on automatic renewal with a credit card however the payments were being declined as of 01/11/During that time we do make several attempts to contact the customer mail, phone and if email is available on the accountCustomer did receive the product from 01/06-04/without payment which is why the account was stopped 04/for non-paymentCustomer did make a payment over the phone however if the customer would like a refund we can process that but the account will still have an outstanding balanceIf you have any further questions please contact us at [redacted] ?

? Revdex.com: I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to meThe Sacramento Bee has contacted me regarding the problem and have promised to improve delivery service as soon as they replace the current carrier

Attempted to contact customer about delivery issues and sent account information to the distribution to work with carrier to correct delivery moving forwardAlso distribution management team was also made aware of the poor serviceIf you have any further questions or requests please feel free to contact us at [redacted]

I am rejecting this response because: they never called me until after the Revdex.com complaintI don't believe anything is going to change? McClatchey will continue to take subscriber and advertiser money with little regard to their part ? of the contract.m

We have a future message going to the carrier to ensure the daily delivery Monday through Saturday at 05:am and Sunday at 06:am inside the security gateWe also submitted customer information to the local distributor and our Regional Manager [redacted] for assistance to correct the delivery If you have any further questions please contact us at [redacted]

Mr [redacted] 's complaint and information has been given to the appropriate distributor and regional managerThe regional manager reported back that there are some changes happening with the carrier in this areaThe distributor is working hard to get this area covered and have the paper delivered everydayWe apologize for the recent problems with the deliveryPlease note, the delivery problems will be resolved.Please feel free to contact us at [redacted] if you have any further questions or concerns.Thank you