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Revdex.com: I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me I only agree to this resolution if I receive my paper on a daily basis without fail I will file another complaint if at any time I do not receive my paper in a timely fashion I was given a direct contact number to make sure my paper is received which I was never given prior to this time Only a 1-# was available to call I have the right to continue to file complaints with Revdex.com if The Sacramento Bee does not follow through with continued customer service of making sure paper is delivered on a daily basis and customer service is improved

Customer was contacted this morning and confirmed that they have been receiving their daily delivery and confirmed that their account has been extended for the missed deliveriesIf you have any further questions or requests please feel free to contact us at [redacted] .?

Customer account was not reported to any credit reporting agencies and it will not impact credit score or credit reportWe adjusted the account to a zero balance so that they will not receive any calls or letters regarding an outstanding balanceOur published rate for The Bee is $per weekWhile rates are subject to change as stated on all renewals bills, your rate was on a discounted rate from our full priceAlso not every customer will pay the same amount due to different delivery schedules and additional items that a customer can add to their subscription which is not included to pricingIf you have any additional questions or request please contact us at [redacted]

Customer's account has been stopped for 06/14/as per his request and we will expedite his refund of $If you have any questions or concerns please contact us at [redacted] ?

? Revdex.com: I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me? However if I continue to receive daily papers, I will reopen another complaint

? Revdex.com: I will accept this ONLY if I get my paper delivered this Sunday? They didn't deliver last week despite several calls and multiple emails? This Sunday's paper has never been delivered, either, despite multiple emails and email responses from them promising the paper every day for the last days? I'll believe there's some VIP list and that there's an actual Distribution Director when I see it? I've ALSO been promised on separate occasions a call from a distribution manager which never happened.? If my paper isn't received on Sunday morning (08/13), I won't want to be on some stupid list? I'll want my refund? And if any other paper is missed where I have to call or write again, I want a refund?

Customer's account was cleared on 10/8/Customer has been receiving the Sunday paper since 10/15/The account was originally started with a Groupon offerPrior to the Groupon offer expiring, The Bee sent out a renewal notice on 3/10/Ms [redacted] renewed at that time by paying for another weeks of Sunday deliveryAs standard practice, The Bee sent out a renewal on 3/23/(prior to the expiration date of 4/12/15)A second renewal was sent on 5/11/and a third renewal on 6/15/All renewal notices state, "The paper will continue automatically, unless The Bee is notified otherwise." The Bee also sends out email reminders and makes phone calls to contact the customerIn this case, the amount of $was cleared and the collection vendor was contacted to stop any further notificationsThe collection vendor (A.R.M) is a third party vendor who sends out final notices to collect on past balancesThe Bee does not report subscription accounts to any collection agency or bureauThe A.R.M notifications do not show up on any customer's credit report.Please feel free to contact us at [redacted] if you have any further questions or concerns.Thank you

This has been forwarded to the Production team to remove from the mail listIt appears there was an address with an apartment number and the same address without an apartment numbeBoth of these have been removed from all MVP mailing filesPlease feel free to contact us at [redacted] if you have any further questions or concernsThank you

Since Mr [redacted] **ecifically reported he was missed days in a row, the response was on the daysCustomer was already given credit on 1/11/& 1/12/This makes the total credit of daysThe Bee has now added the 5th day to Mr [redacted] 's account, which makes the new expiration date to 3/25/Please feel free to contact us at [redacted] if you have any further questions or concerns.Thank you

As per conversation with [redacted] ***Customer was provided full break down of account such as auto payCustomer has their account set up for every weeks and all auto pay transactions are only processed on Monday'sAs explained to customer who had expired on a Wednesday they will not be charged until that following MondayVerified transaction date of payment and date coverage of their subscription*Explained to customer how each individual account is personalizedCustomer's have different options such as delivery days, length of payment and bill vs auto pay *Customer mentioned relatives pricing and as explained to customer each subscription can be purchased through a variety of different third party vendors, online or mail offers that provided different promotional pricing*Customer mentioned that she was having a delivery issues with the carrierI explained that the carrier are not Bee employees but independently contractedI reviewed with the customer the last complaint processed on her account was 11/16/and within the last four months prior to November customer had made three delivery complaints a monthBefore the call had ended customer and I had agreed on her contacting me after she had finished "doing her research" and that I would be replying to Revdex.com complaintAs of today 02:pm I still have not heard from customer

? Revdex.com: I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me The customer service may have done everything in their power to correct the issueAlthough, your supervisors never called me all the times I was assured they wouldIt is a shame that a paying customer has to go to an outside agency, such as the Revdex.com, to get problems resolved.?

Revdex.com: ? ? I have reviewed the response made by the business in reference to my concern, I sincerely hope that this will be resolved but ? after months of this I am not holding my breath? I do hope that we hear from Mr [redacted] and we can put an end to this.We want to thank all at The Revdex.com for your help[redacted] & [redacted]

Attempted to contact customer to request proof of overdraft charge so we can being refund process pending customer call back.? If you have any further questions or requests please feel free to contact us at [redacted] .?

Attempted to contact customer to confirm the account has been completely stopped and customer contact info will be added to our Do Not Call listCustomer account will be left at a zero balanceIf you have any further questions or requests please feel free to contact us at [redacted]

The phone number [redacted] has been added to our do not call listThis information has also been given to the Sales Manager to stop all sales calling to this number.Please feel free to contact us at [redacted] if you have any further questions or concerns.Thank you

Revdex.com: I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me I have received newspapers this morning (two from days past) and at least they are responding to my complaint If they continue to deliver, I will withdraw my complaint

Customer has confirmed with distribution management that he is receiving his daily paper in the Bee tubeDistribution will continue to monitor the delivery to ensure that it has been corrected.? If you have any further questions or requests please feel free to contact us at [redacted] .?

Customer account has been reviewed and confirmed that a refund check of $was sent out 11/to the delivery addressIf you have any further questions or requests please feel free to contact us at [redacted]

Customer account was stopped on 06/04/and was refunded $back to the original from of payment on the credit card ending in [redacted] on 06/12/Please verify on your billing statement around that date and it will be a positive balanceIf you have any further questions or requests please feel free to contact us at [redacted]

The Bee apologizes for the problems arising againThis information was given to the proper management back on 1/19/as a follow upThe last complaint on this customer's account was 1/12/The complaint was for a missing paper on 1/10/and a credit was applied to the accountThe distributor was sent a reminder message on 1/24/to deliver the paper every SundayThere have been no further complaints on the account since the reminder message was sent on 1/24/The distributor ans Regional Manager continue to have this customer's account on a 'high alert' list to confirm the Sunday delivery happens each week.Please feel free to contact us at [redacted] Thank you