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This account started on 11/15/The payment posted on 11/19/for weeksThe expiration date was 1/16/Customer should have gotten a receipt at the time of the saleOn the order form and receipt, The Bee states the paper will continue automatically unless notified otherwiseIn this case, The Bee sent out renewal notices (one weeks prior to the expiration date on 12/29/14, another on 2/16/and the third on 3/23/15)The Bee sends these renewals out to inform the customer of the renewal paymentThese notices also state, The Bee will continue automatically unless notified otherwiseSince The Bee does not stop the paper automatically, the papers continue on a grace periodDuring this time, The Bee also sends email notifications and reminder calls from our retention vendorsThere is no indication we received a call or email to stop the deliveryHowever, since Mr [redacted] was under the impression the paper would stop, The Bee has honored the adjustment of $to zero out the balance on the account as of 7/9/15.Please note, the company A.R.M is a third party vendor who attempts collection for The BeeMr [redacted] is not reported to a credit agency and this will not appear on his credit reportA.R.M has been notified to stop all collection effortsIn the future, if Mr[redacted] decides to start a subcsription, please note the paper continues until The Bee is notified to cancel the service.Please feel free to contact us at [redacted] if you have any further questions or concerns.Thank You

We have sent customer subscription to our distribution and distribution management team for review and to correct deliveryCurrently the account is set to expire 06/24/however we did adjust customer's account to expire 09/03/customer has received days credit from customer service agentsIf you have further questions or requests please feel free to contact us at [redacted]

As per your last reponse the effective date that you will no longer receive a mailer will be 11/23/If you have any further questions or concerns please contact me at [redacted]

Mr [redacted] 's account was on daily service until 1/11/On 1/11/15, the account was changed from daily to Sunday onlyHowever, at that time, the daily paper had expired on 11/28/There was an amount due at the time of the delivery changeThe amount at that time was $When the payment of $was paid, the $was deducted from that paymentThe remaining credit was applied to the Sunday only deliveryThe new expiration date was 6/28/The Bee does not stop accounts on the expiration date, which is why the account continuned until 9/26/(on a grace period)The balance of $ws from the expiration date of 6/28/- 9/26/We definitely apologize for the poor customer service Mr [redacted] experiencedAt this time, the account has been cleared of any past amount dueOur hope is Mr [redacted] will restart his subscription in the near future? Please feel free to contact us at [redacted] if you have any further questions or concerns.Thank you

Customer account has been reviewed and as per customer request we will honor adjusting the account to a zero balance [redacted] will be notified to remove customer from any collection files [redacted] is a non credit reporting agency and this will not impact your credit card score or credit report.? If you have any further questions or requests please feel free to contact us at [redacted] .?

Contacted customer about the mailer of the [redacted] and we confirmed that the address has been removed from our delivery listIf you have any further questions or concerns please contact us at [redacted]

We have attempted to contact customer and we have a left message for [redacted] as per her requestWe have also sent her delivery information to the local distributor and our Regional Manager of home delivery [redacted] of her delivery escalations to assist with correcting the issues If there are any further questions or concerns to please contact us at [redacted]

? Revdex.com: I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me Spoke with The Sacramento Bee representative and am happy that they will honor the original agreement of my initial subscription

Customer account has been verified the account has been stopped and a partial refund was already credited back to the credit card ending in [redacted] *** $However will process a $refund to honor the full refund as per customer requestIf you have any further questions or request please contact us at [redacted]

Customer submitted a temporary stop from 01/15-02/through our automated service then customer called in on 02/asking for another stop from 02/05-02/requesting for us to hold the papers and to deliver them upon her returnFor those papers she was charged for since she did receive themShe had expired on 02/so her payment post on 02/for $for weeks however the customer did continue on a temporary stop from 02/26-04/which she did receive credit for which is why she received a refund of $The Bee vacation policy since Sept that a customer can place an account on hold with the options of holding the papers and delivering when they return, donating the papers to your local school or granting access to our online E-editionIf a customer will be gone for more than days we can credit the account from the 21st day more moving forward like the the temporary stop from 02/05-04/If you have any further questions or concerns please contact us at [redacted]

Thank you for your email to The Sacramento Bee, We apologize for the inconvenience we may have caused you however as per our records we have adjusted your account for the $and cleared this balance, as well as cease collectionsPlease note [redacted] is not a credit reporting agency so there will be no affect on your creditIf you have any further questions or concerns please contact us [redacted]

Contacted customer about Sunday delivery and credited her account for the missed paperAccount information was sent to the distribution to correct delivery for this Sunday and moving forwardIf you have any further questions or concerns please feel free to contact us at 800-284-

I am rejecting this response because after receiving a call from the bee I was assured issue would be resolved? Today April 22nd, once again didnt receive the paperIssue not resolved.?

I am rejecting this response because: we are still receiving the paper ever day despite all attempts to stop deliveryOriginal issue remains

We apologize for the continued delivery however a delivery escalation has been brought to the attention of the Director of Distribution [redacted] will work with the manager of the carrier to stop all deliveries at your addressIf you have any further questions or request please contact us at [redacted]

I am rejecting this response because: I do not use internet for the Bee and have no choice since it is a automatic add to paper subscriptionSo I am already paying for something I don't useNo only? am? I forced to pay for online option I don't use and now also the paper I don't get for the days I am on vacation

We do apologize for the inconvenience of this complaintOur records indicate a note on this address 7/2/The request usually takes up to weeks to get processed since the Advertisers get the address list in advanceAs of yesterday's list 7/21/15, the MVP should have been stoppedWe double checked the mail list and this address was not included.Please feel free to contact us at 1-800-284-if you have any further questions or concerns.Thank you

The account for the [redacted] residence is on a Sunday only subscriptionThe change was made on 7/8/The rate on the account is for Sunday onlyWe do apologize for the inconvenience of the daily papersAs of 7/13/15, this delivery area was taken over by a new distribution companyThis complaint has been registered with the new company and given to the Regional ManagerThere are several message reminders on the account to deliver on Sunday onlyThe manager will follow up on this immediately for resolution.? Please feel free to contact us at 1-800-284-if you have any further questions or concerns.Thank you

Spoke with customer about our customer service hours Monday through Friday 08:am - 03:om PST and Sunday 08:am - 11:pm PSTCustomer account has been updated and customer will send payment to renewal subscriptionIf you have any further questions or request please contact us at [redacted] .?

Customer's address has been confirmed that they are not to receive any delivery to his addressCustomer request has been sent to the distribution management team and the Director of Distribution [redacted] ? to stop all deliveries at this addressIf you have any further questions or concerns please contact us at [redacted] .?